I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.

I needed to change my brake pads, so I brought my car in the Mount Vernon Washington shop. After…read moretheir inspection, they tried to make me replace all rotors, all brake pads, and extra calipers I didn't need, totaling well over $3000. When questioning them about what repairs were necessary they said all of them. Needless to say I brought my car to a different place for a second opinion and turns out I did not need all those repairs. Stay far away from this place.

I bought the wrong windshield wipers in November of last year in Wisconsin, I came to Mount Vernon…read morefor a vacation and needed to exchange my wipers. Michael, the assistant manager was amazing! Not only did he refund my money without hassling me, but he helped me find the correct windshield wipers and then put them on my car. Excellent customer service. I'll definitely be back.

The Mount Vernon branch of O'Reilly Auto Parts seems to have gone from fair, to horrible in terms…read moreof customer service. I stopped in on a Tuesday morning around 9am, one person working the counter, at least three other booths empty, and two people standing in line. The the one employee that was on the floor was spending most of her time answering the phone, I felt really bad for her. I put my items back on the shelf and walked out, then came back at 11am and guess what? Still the same person working the counter, and four people in line. I put my items back on the shelf and informed another person looking at car detailing items that he would be standing in line for 1/2 hour if he wanted to by that item. I walked out, I don't need to put up with a franchise that can't keep employees. Qualified auto parts counter people are hard to come by and need to be paid accordingly, looks like the Mount Vernon O'Reilly Auto Parts doesn't understand that.

We picked up a nail during a road trip. We pulled in and were greeted right away. The staff was…read morevery friendly and welcoming, and they were able to fix the tire and get us on our way. I can not thank the staff enough for saving our trip.

I have been to this Les Schwab Tire Center in Oak Harbor a number of times with my Grandma when…read morestaying with her. Sometimes for something small, such as getting some air in the tires, and sometimes for a more pricey item such as a set of new tires. The workers have been friendly in their interactions and not abrupt. Simple tire pressure checks have been free of charge and do require interactions with workers. Prices have been fair.

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

I had some issues with the original job they did on my truck. After leaving a "not so good"…read morereview, they gave me a call requesting I come back in to get things fixed. I did so and they did so and now I am pleased to recommend them.

I have traded with Discount tire for over 20 years now for myself and other family members with…read morefull satisfaction on all fronts. No longer! My recent visit for new tires on my Lexus RX-350 at the Burlington WA revealed a change in , professionalism, and business practices. They now play games in their billing practices and lack transparency. Per my original phone conversation, After applying a manufactures rebate and offering to a discountinued tire price involving a tire that i desired but now was replaced by a new model tire at a slightly higher price. ...I found when presented the bill they charged nearly $200 extra dollars for tire insurance which I did not order nor did we talk about. When questioning this they quickly said they could remove it. This charge would have been twice the savings that I was expecting! Some discount. I pressed them how it got on the bill in the first place. It went down hill from there starting with their billing computer program just includes it, followed by they were already generous by applying a discount implying that I should be grateful for it and they therefore were justified in doing this (as ridiculous as that sounds, but consistent with the level of maturity and professionalism that this store presents). Also, no advantage to appointment times as they are not adhered to. Beware, when shopping at the Burlington store, (get the full out- the door cost quote or they will make up one of their own in hopes you won't catch them taking advantage of me (being 75 yrs old?) to make their bonuses). Hopefully Discount Tire's other stores have more integrity that this one is displaying. Senior management needs to address them.

SCAM ALERT Went in for a routine oil change and a tire…read morerotation. They offered to check my brakes and I agreed. The mechanic was very certain my breaks were 3mm-4mm and recommended I change them. I didn't accept the quote for $1300 (which is extremely high) and went on my way. Took it to a dealership to have checked my brakes and they are at 10mm on all sides. Not sure what the deal is but do better scamming isn't cool do honest work. I still have the quote and sent it to King 5 news for a segment they do on scamming

This jiffy lube caused $4000 worth of electrical damage to our 2023 family vehicle because they did…read morenot put it in the service mode for a simple brake pad change. Go anywhere but here with your vehicle. Store manager Devon stated they would not cover damage costs because we didn't want to bring it back to them for more negligence. Will be pursing legally. BEWARE BEWARE

We have been taking our cars/SUVs to Wespaul for many years now. They are hands down the best…read moremechanics I have ever experienced. They are honest and give honest estimates - never upselling. They have always finished the work on time. They stay busy because of their long time good reputation. They also gave a good friend an inspection for a truck he was looking to buy. They found some things that were dicey so my friend decided not to buy the truck. They have worked on a Ford Ranger I used to have and both my Toyota 4Runners, a previous Nissan Maxima, and a Kia Optima we have now - new brakes, tune ups, timing chains, etc.

These guys have always shook me an honest deal and even came way under anticipated cost on my last…read morerepair. I would not hesitate to bring them a vehicle for repair and diagnostic work. As we all know a trusted local mechanic is a very valuable asset. Thanks WESPAUL'S

I brought my car to Dwayne Lane's Skagit Subaru for recall work related to an engine oil leak. When…read moreI dropped it off, the air conditioning was working perfectly. When I picked it up, the A/C was completely nonfunctional. I raised the issue immediately, and although they admitted to removing and reinstalling the compressor during the repair, they claimed it wasn't their fault. Now I'm being told it will cost $3,500 to fix because metal was found in the system, supposedly ruining the compressor. But the A/C was working flawlessly before the service and failed the moment I got the car back. They refuse to take any responsibility for the damage. I'm extremely disappointed in both the service and the complete lack of accountability. I expected better from a Subaru dealership. Subaru of America has been no help either--completely useless. I will never buy another Subaru, and I'll certainly never return to this location.

Everything about my Subaru's check-up and oil change was a delight! It was simple to schedule…read moreonline, the employees I dealt with were friendly and professional, and the whole process took a lot less time than I'd expected. To make a good situation even better, Skagit Subaru is dog friendly! There was a well-mannered, sweet hound in the waiting area and an employee in the (I think) Parts Dept even surprised me with a Subaru squeaky stuffie to take home to my dog (who was elated). Thanks, DLSS, for making maintenance easy and for making my dog's entire week!