I bought the wrong windshield wipers in November of last year in Wisconsin, I came to Mount Vernon…read morefor a vacation and needed to exchange my wipers. Michael, the assistant manager was amazing! Not only did he refund my money without hassling me, but he helped me find the correct windshield wipers and then put them on my car. Excellent customer service. I'll definitely be back.

The Mount Vernon branch of O'Reilly Auto Parts seems to have gone from fair, to horrible in terms…read moreof customer service. I stopped in on a Tuesday morning around 9am, one person working the counter, at least three other booths empty, and two people standing in line. The the one employee that was on the floor was spending most of her time answering the phone, I felt really bad for her. I put my items back on the shelf and walked out, then came back at 11am and guess what? Still the same person working the counter, and four people in line. I put my items back on the shelf and informed another person looking at car detailing items that he would be standing in line for 1/2 hour if he wanted to by that item. I walked out, I don't need to put up with a franchise that can't keep employees. Qualified auto parts counter people are hard to come by and need to be paid accordingly, looks like the Mount Vernon O'Reilly Auto Parts doesn't understand that.

I needed my car key battery replaced and wasn't sure how to get it open. The manager greeted me,…read morewas friendly and helped me open it and found the battery I needed quickly. He was so helpful and I was in and out of there in no time. I recommend this place.

Steven is the best and is an asset to the store…read more This this is my second time at AutoZone on College Way; I went at the end of 2022 and I went today in 2023 and each time they were very helpful. Today, Steven took the time to walk me through my windshield wiper choices, but he went the extra mile and helped me For 12 minutes in the parking lot so that I could put them on. He taught me how to do it, (I am newly divorced after 20 years, and I've never had to do it before). Then, when we experienced problems with one of them, he was patient and he continued to help and troubleshoot that with me. I'm very grateful for my AutoZone location.

I brought my car to Dwayne Lane's Skagit Subaru for recall work related to an engine oil leak. When…read moreI dropped it off, the air conditioning was working perfectly. When I picked it up, the A/C was completely nonfunctional. I raised the issue immediately, and although they admitted to removing and reinstalling the compressor during the repair, they claimed it wasn't their fault. Now I'm being told it will cost $3,500 to fix because metal was found in the system, supposedly ruining the compressor. But the A/C was working flawlessly before the service and failed the moment I got the car back. They refuse to take any responsibility for the damage. I'm extremely disappointed in both the service and the complete lack of accountability. I expected better from a Subaru dealership. Subaru of America has been no help either--completely useless. I will never buy another Subaru, and I'll certainly never return to this location.

Everything about my Subaru's check-up and oil change was a delight! It was simple to schedule…read moreonline, the employees I dealt with were friendly and professional, and the whole process took a lot less time than I'd expected. To make a good situation even better, Skagit Subaru is dog friendly! There was a well-mannered, sweet hound in the waiting area and an employee in the (I think) Parts Dept even surprised me with a Subaru squeaky stuffie to take home to my dog (who was elated). Thanks, DLSS, for making maintenance easy and for making my dog's entire week!

I have been coming to this dealership for 20+ years & have bought/leased over five vehicles from…read morethem. They've always treated me courteously, respectfully and have been fair in the dealings for purchases & service. Over the years Joe & Greg in sales have helped me, with a special shoutout to Greg for pleasant, friendly & engaging personality. The team in the service department is helpful & responsive too. They greet me & know me by name when I call or show up and are accurate in their estimates of time for repairs, as well as the cost. They've given me local rides when needed, as well as loaner vehicles when repairs have taken longer. Plus, the nice, clean waiting areas are pleasant. Through the years James, Frank, Luis & Bob have given excellent customer service & now Jonathan is doing the same. I highly recommend this business.

Bought a van from this dealership with no issues, Blaik is a great salesman and made the…read moretransaction as smooth as possible. Definitely recommend this place!

While looking around for new truck canopy I stumbled on this shop, and I am glad I did. They were…read moreable to order me exactly what I needed within a reasonable period of time at the best price I found. The staff was not pushy but 100% accommodating. They color matched my canopy to my truck and conveniently installed it per my schedule. Well done.

How can I say enough about these people? I was at my wit's…read moreend about a repair made to a canopy I bought from this shop 5 years ago. I described the problem to them and they fixed it immediately. And they DID IT FOR FREE!! I can't thank them enough for what they did or their attitude! I expected to pay them for their time and skill and was astounded that they simply did the work out of the goodness of their hearts. Thank you

Nice people that work in the store. Good parking, clean…read morestore and parking lot, Fast service, Good place to go.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!