I would give this place 100 stars, if I could. They truly set a new standard when it comes to…read morecustomer service and I have always had the most positive experience with them. When I first started using them, my Honda Pilot had 225k miles and they could have easily taken advantage of my ignorance when it came to mechanical knowledge; however, they never tried to oversell repairs or charge me for a quick mechanical check-up before a long trip like the shops in the past did. The pilot needed a few repairs over the years, but 'she' just hit 310k miles and is still going strong. I recently took my 'new' 2014 Honda there to replace a bulb and they only charged me for the part, no servicing fee. They answer calls and questions with so much patience. Huge kudos to Skyler, he is always so helpful. They truly are an amazing crew and I wish more of their happy customers took the time to leave a review. . . They really deserve all the service business in Chatt.

Unbelievable friendly fast service! Why? They opened the door for me coming in. Immediately got the…read morepart I needed for my car and checked me out. Then, ask for to me come back. I like this place. Most of their parts carry lifetime warranty. Just be sure to keep your receipt. I keep mine in my glove compartment of my car as well as my truck. Yes, I will come back. It's only a couple miles from Hamilton Place Mall. It's easy to get to and lots of parking, You can also get back on Interstate 75 with no problem as there is an excess ramp at the same exit that this Auto Parts Store is located.

I had such a great experience at Pep Boys while traveling with my five kids and pulling a trailer…read more I suddenly needed two new tires, which was stressful, but the team was incredibly kind and helpful from the start. They put me on the appointment list for the time I expected to arrive and got me in right away. They performed a full inspection and discovered that the tires I previously had installed were the wrong speed rating for my vehicle. They took the time to explain everything clearly and even walked me through how to address the issue with the previous shop. That level of honesty and helpfulness meant a lot. They also gave me an estimated repair time and ended up finishing sooner than expected, which was a huge relief with kids in tow. Everyone I interacted with was respectful, professional, and genuinely caring. I'm very grateful for their excellent service and would absolutely recommend them to anyone. Especially if you want trustworthy help!

Worst auto shop I have ever dealt with. I scheduled a 1:00 p.m. appointment for a basic inspection;…read morenot a walk-in, an actual prearranged appointment. When I arrived, I was told they were finishing another vehicle and that the wait would be approximately an hour and a half. That explanation makes no sense. The entire purpose of scheduling an appointment is to avoid sitting around for hours while the shop works through other vehicles. If they had no intention of honoring the appointment time, they should not have scheduled it. I waited the full hour and a half, and still nothing happened. I then gave them an additional 30 minutes, despite already being far more patient than this situation deserved. After waiting two full hours, I went to the front desk to express my frustration and was casually told it would be another 45 minutes to an hour. In other words, they expected me to wait nearly three hours for a simple inspection that had been scheduled for 1:00 p.m. This is not a minor delay. It is blatant disrespect for customers' time and a complete failure to manage appointments competently. There is no point in offering appointments if they are treated as meaningless.

My wife and I recently came to Long Hyundai for service on our present Palisade calligraphy. While…read morethere we checked into the possibility of upgrading to the current model of the same car. The salesman Chris Hanson was so inviting and considerate and helped us review an offer we had received through an email from the dealership. As it turned out, the offer was excellent and we proceeded and purchased a new 2026 Palisade calligraphy. Chris and the financial person were excellent going through the process of purchasing the new vehicle. I have been very satisfied over the last couple years with longs Service and Support and looking forward too many years together with them. I recommend this dealership and these people highly.

Bought the prepayment package for the oil change and was told it didn't have to come back here and…read morefound out later that in fact I did have to return. Decided since I prepaid I would drive the hour to get here. After waiting an hour and a half- the tech comes out to tell me they ran out of oil AFTER draining my car. They apparently have no way to track if they are low on oil!!! Needless to say, I am canceling my prepaid and never coming back!

I had them put new shocks and struts on my truck. The front ended being 2 1/2 inches higher than…read morethe back. They recommended waiting a few months for them to settle. It settled to 2 1/4 inches and their only solution offered to me was to raise the back up for another $350. With the front end higher than the back the wind blows be everywhere at highway speeds. Now I am forced to spend another small fortune to find someone to replace these brand-new struts.

These guys know what they are doing and will definitely set you up for success! Matt and his team…read moreare awesome!

I was recommended by my mechanic, as he believed they would have an inexpensive hubcap for my 2007…read moreToyota Yaris. Small store front, but when I walked in, SMILES all around, what a nice feeling these days. I could tell there was a huge selection in the back. The associate or owner, came out and looked at my car, and quickly said he could help me. I did not want a set, only the one I was missing. Not only was I given a choice of 2; they were both Toyota logo hubcaps, (even though It didn't matter to me). In and out in less than 15 minutes. I can't say enough good things as they saved me a ton of money (vs an Amazon and/or Toyota dealer purchase, I looked there first!), a smile upon entry was so welcoming, and an install! I couldn't ask for more. I highly recommend.

Lynn (unsure of spelling) and Scott repaired the curb rash on two of my 2020 Model X matte black…read morewheels. They turned out great and they got it done in one day. You can barely see the repair.

Great service from all working there 1st Class extremely knowledgeable about Autumn Bell parts and…read morevery helpful to make sure I get the right ones

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!