Be very cognizant of their return policy, even with the products that they assist you with and sell…read moreto you.

The service is great They show that they care for the…read morecustomer. They are very knowledgeable, experienced, and professional in their skills.

Great prices services communication with consumers amidst any situation I've seen aroundread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I have always been a customer of this establishment, however today, I went to get some spark plugs…read moreand either the clerk was trying to skim some money off the top or he was completely incompetent on how to look up and ring up the correct part for my vehicle. I pray they are not price gouging or doing the bait and switch. The O.E. plugs where "NOT IN STOCK" and or "THE COMPUTER SAYS WE HAVE THIS MANY BUT THERE ARE ONLY THIS MANY IN THE BACK. I can only pray this establishment in not engaged in this type of behavior. I am truly dis appointed, in addition too I hope to God he gave me the right plugs cause he also asked me "THIS VEHICLE HAS EIGHT PLUGS" I clearly told him I have the 3.5L engine which has six plugs, which he tried to charge me $60.00

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Whole place reeks of marijuana every time I've been in there. I needed an alternator tested that I…read morebrought in with me. After waiting for 10 minutes for the sole employee to become available, he tells me that he "doesn't know how" to use the in-store tester. What kind of store offers a service, but doesn't even train their employees on how to use it? I'll drive 30 minutes extra to avoid this pathetic place.

I was there today for almos 30 minutes waiting to buy a battery , and they was acting to busy to…read morehelp as

It is hard for a female to feel like she is being treated fairly or taken seriously when dealing…read morewith companies about our cars.. At O'Reilly's Auto parts, I feel as if I can trust them. They seem to treat everyone with respect. They take time with you to explain in great detail. They don't talk down to you. Very helpful. They don't mind stepping outside to explain something about your car or install windshield wipers or check the dreaded check engine light. The associates there treat people like they would want to be treated.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Great customer service. Always so helpful. The young man that helped me replace the battery this…read moremorning was great

Stopped in to get a part that a competitor didn't have in stock. The staff was super nice, helpful,…read moreand knowledgeable. I was in and out within 10 minutes and saved $30 by buying here. This will definitely be my go to parts shop. And they also price match, but it's probably not needed being that they're always cheaper than the rest.

Carroll is always a big help and will always go the extra mile for you . Great place.read more

While driving through town we needed a fresh part of wiper blades. They had what we needed for our…read morecar in stock and we were back to rocking on the road again in no time!

Stopped here for a replacement windshield wiper. They couldn't have been nicer or more helpful…read more Sales associate changed the wiper blade for us!

Received great customer service! It was busy, but when I was waited I received excellent service.read more

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

Laura is a ROCK STAR!! My boujee car is not used to the cold and also has the original battery…read morewhich was coming up on its 6th year...so, new year - new battery and my car is happy again! Not only was I so impressed that a fellow female was going to install my battery (girls rule!)...she also let me "help." And by "help" I mean she patiently listened to me telling her all about the video I watched about how to install the battery as I hovered over her asking a bunch of questions. I realized this is probably why my husband prefers I not always "help"... Laura was very kind, entertaining my curiosity and accepting my attempt to try and project manage the effort. I can't help it...I'm a Project Manager in real life and it spills over at inopportune times. Laura was a trooper though and did all of this in the freezing cold, making it look easy! Not only will I be an O'Reilly customer for life...I highly recommend the Merrimac Trl location in Williamsburg! Ask for Laura...you won't be disappointed!

I have dealt with this business since it opened. It is close to my home, that is why I gave it a…read moretry. Every time I enter I am welcome by someone waiting on in a short time. The store is always in an an organized order and items are identified with visible signs. If you have trouble, the staff are there to assist. I have always be satisfied with their products and servics. They also honor our military and Veterans with a discount. I highly recommend O'Rileys to all.