I walked into the store this morning at approximately 0945 hours. There was only one female employee behind the counter and there were several customers waiting in line. I stood near the batteries for a bit hoping someone would assist me but help never arrived. The female employee was overwhelmed (why would they put her in this position?) After getting no help or acknowledgement, I left the store and drove to Auto Zone on Clayton Rd. As soon as I walked into Auto Zone two employees immediately began helping me. Customer service still exists at some places. read more

I have been going to this auto part store for decades.. They've always treated me courteously, and their assistance has been greatly appreciated. read more

This morning discovered my headlight was open. As I park, the manager sees me looking at my headlight and helps me determine which bulb was out, guided on how to remove and showed the exact replacement. Super knowledgeable and friendly at 8:30 in the morning. I will be back for future needs. read more

Exceptional Service at O'REILLY Auto Parts on Clayton Road! O'REILLY Auto Parts on Clayton Road stands out as one of the top auto parts destinations in the Concord area. Every visit has been met with outstanding customer service--the team consistently goes the extra mile to ensure I find exactly what I need. A special shoutout to Assistant Manager Kris, who kindly installed my license plate covers without hesitation when I asked for help. That level of care and professionalism is exactly why O'REILLY is my go-to choice for auto parts and support. If you're in the Concord area and need knowledgeable, hands-on assistance, I highly recommend stopping by this store. You won't be disappointed! read more

Just a quick stop to get a brake light, as one was out in my truck. Brake lights are critical, especially in commuter traffic or cruising through the mountains to the next hiking destination. The people working here here have always been helpful and make it easier to find what you're looking for. Easier to ask the experts with the search engine, than thumbing through the parts catalogs. One quick question and easily found what I was looking for. Now, brake light installed, ready for some fun hiking, God willing, tomorrow. TGIF! God bless and cheers read more

O'Reilly Auto Parts - DIY repairs today too - Auto Parts & Supplies Near Me - Concord, California

Stopped at the store today to ask about switching my regular yellow headlights for LEDs. 20minutes later, I drove out with the brightest lights I didn't know were possible. Jesus switched the bulbs for me. Great service. Super happy customer. I no longer need a squirrel sitting on the hood with a flashlight. read more

I wanted to making my little Miata look nice with some good quality car soaps and waxes, so I decided to go to O'Reily's on Clayton Road. I interacted with a couple of sales people who were very attentive and helpful. One of guys took me over to the car wash area and showed me his personal favorites. I ended up buying all of his recommendations. One recommendation that stood out was a Chemical Guys spray wax that he said worked great and smelled good too. I didn't think about that comment too much until I used it. It worked great and it smelled fantastic! He was right! The people that work at this location are very friendly and knowledgeable, and seem to enjoy their work , which made the experience really nice for me! read more

They're always helpful! They seem to have what I've needed in stock. I found it pleasant place to go for auto parts.

Connor went above and beyond to help assist in helping find a part to secure our car battery. Prior to this we went to AutoZone to get a new battery and was missing a part to secure it, the young man assisting us there was unable to help secure it. Glad we came here to not only find the part but met with great, professional customer service. Will be coming here in the future. read more

Gerardo Jr. was very helpful in helping me find and installing my headlight! It literally took a blink of an eye! His customer service skills are what consumers like myself extremely appreciate!! read more

Came in to replace the battery for my key fob. Front office staff was helpful and friendly.

My husband and I went to an O'Reilly Auto Parts near our home yesterday and were not impressed. We went to this Concord store today which is a bit out of our way but totally worth it. Teresa went above and beyond to help us. She made my day better. read more

My car was over heating and I stopped by here to see if someone knew what I could do to temporarily address the problem. I went in and asked to person at the counter. A young man tried to blow me off but then Jose came up from behind him and started to ask me some questions. After explaining, he offered to help me check the coolant. Since I don't know jack about cars I took him up on his offer. He also helped me check the oil and even helped me find the correct brands and fill them properly. He ended up with a $20 tip and I was able to make it home safely without it over heating. Great job Jose. I really appreciate it. read more

Auto parts stores are NOT all the same. Yes, there is a reason that most of them get 2-3 stars and this one is averaging 5. Because of these yelp ratings, I drove about 20 miles to come to this one. My quest involved headlights for my beloved 2001 Honda Prelude. My headlights were dingy discolored, ruining the entire look of the car. I shopped on-line for new ones, but I had questions about the different types of lights available. I realized that I needed to talk to a human - hence my trip to O'Reilly. I asked the nice man behind the counter about headlights and he explained about the different types I had questions about. We also talked a bit about the logistics of putting new ones on the car. Then he realized that they didn't carry headlights for my car, nor were they even available for order. After I convinced him that plastic cleaners were useless, he thought about it a bit and suggested wet sanding with 2000 grade sandpaper then using rubbing compound. He even found a little piece of sandpaper for me and I bought a new tin of compound. Lo and behold, I tried it out today and my headlights look FANTASTIC!!!! Yeah, I had to use some elbow grease on them, but all that yellow dinginess is gone. Amazing. This is my new store. read more

SUMMARY: Outstanding customer service today provided by Tyler (who's been mentioned by other customers as well). Great shop, well stocked, clean, no bad attitudes, etc. I'd send my wife and mom there and know they'd be treated right. BACKGROUND I have owned a Toyota 4Runner for nearly 19 years and unfortunately for many reasons, I've not taken as good of care of her as she has of me. Mind you, it's not the daily driver that it used to be (I ride the miserable BART to work) so I've not done the routine maintenance as religiously as before. Having moved up here too, I've gotten rid of a lot of things during the move up that I had to repurchase today. SERVICE I had a lot of items, large and small and Tyler was very accommodating and said I could leave the bigger items near the counter while I scrounged up the smaller items later. After reviewing what I was purchasing, he suggested two other options that would save me money. Now that's a mark of a good employee who is looking out for the customer's interest as well as the company's too. After ringing me up, he also helped me carry some of my items back to my car. Thank you Tyler for your great customer service today. O'Reilly's Management at this store: do what you need to do to keep Tyler in this store and training new employees how to provide excellent service! read more

I was just in there. Tuesday may 18. 1:50 pm. I was so eager to go in there as the last time was a very good experience. The gal was so helpful!! Today??!! Was the worst experience. Ever! The guy with a blue bandanna was a total jerk, didn't want to help me at all, in denial in knowledge what a Lincoln aviator is/ was so he didn't have to help me. I was looking for a seat cover, along with a batterie for my remote key, To no avail....we left as he was the rudest cashier ever!! I'll never go there again. read more

Gerardo/Geno? Excellent service. Above and beyond. 1 employee on floor assisting, while he was answering rapid fire calls and managed to squeeze me in. read more

C's car needed new wiper blades. I came by here to buy some, and was told that they offer a complimentary installation of the blades. I took them up on it, and gland that I did. The young man struggled with it, then told me that I would be better off buying another brand with a more conducive attachment adapter. He led me back in, refunded my purchase, then rang me up for my revised purchase. We then went back outside, and he had them installed in no time. The whole process took awhile, but it was worth it. Their complimentary installation is great. read more

O'Reilly Auto Parts - Open tonight. - Auto Parts & Supplies Near Me - Concord, California

They sold me a battery but they wouldn't install it. Then they have nerve to charge for your old battery too.

I went to purchase a part and there was an African American kid, very tall talking about how to hit people using his elbow. Very threatening and aggressive, loud and immature. Of course I was the only customer in the place, many people walked away... terrible presence for a business. read more

Hadn't driven my cAr in a few weeks and battery died. Got it jumped and though it had 18 mos left of warranty, OReilly replaced it FREE of charge! It had tested good, but I thought it'd be better to have a brand new one. Junior handled me on the phone and courteously replaces and installed the new battery! GREAT CUSTOMER SERVICE!! read more

My car battery died last night and had plenty of options of where to go to get a new one but after the great reviews I decided to come here. Tyler, the store manager went above and beyond to help me. Tyler gave me different options with different price points but ended up picking the best one for me. Not only that but he installed it without a problem in under ten minutes. His store is super clean, well stocked, and had everything someone would need automotive wise...I will always recommend this store and location! read more

First of all don't miss this store, its not called Kragen, its called O'Reilly Autoparts.It's right next to Starbucks The management as this location was very helpful after I came back to complain. I bought tire chains from them and was told that they were the right ones. I was not warned to actually put them on before I went off to the snow. So let me tell you this now: Word of Warning: Please put on the tire chains ASAP in order to see if they fit your tire. Even if the tire size is listed as the correct tire for the chain. You don't want to find out that they are too big or too small in a snowstorm, that can be very inconvenient and dangerous. If you can't figure out how they work, hop on youtube to see a demonstration. Unfortunately for me, I found out the hard way that my tire chain were grossly oversized. In the middle of a snowstorm, I could hardly go above 5mph without hearing the loud banging and scratching of the chains hitting my wheel well. It was an absolute nightmare. I managed to find a police offer to direct me to a gas station and then I figured out I could get adjusters to help. These adjusters pull the chain taught so it doesnt bang, but even with the adjusters the chains still banged at about 15mph. The 4 hr trip took 15+ hours and caused me a great deal of stress. I brought my story to the management here after I returned and they were very helpful and understanding. They issued me a refund even though the chains were "non-refundable." They claimed that the chains were likely defective. read more

O'Reilly Auto Parts - Not Kragen anymore - Auto Parts & Supplies Near Me - Concord, California

I realized that I needed new windshield wipers when it started raining. I walked in and tried to figure out the wiper blade display and a young man immediately offered help. In five minutes, he helped me find the right set and even installed them onto my car for me. Super nice guy. read more

Top notch customer service since I moved to the area. They are knowledgeable and understanding to the needs of the customer and even deliver parts in a timely manner. I have not seen such great service from any other parts store hands down. I love talking to Chuck because he has such a great knowledge on vehicles but was able to figure out parts and location of parts in the vehicle for me that stumped me on many occasions! He talks and enjoys what he does with a passion you can't find in many people. I am sadden to the fact that he no longer works there but is delightful to find that he is working in a different area. Erick is a great employee that is always cheerful and greets you with such a understanding manner that brings joy to having problems with my cars. Unfortunately he moved and is not working there anymore, i wish him the best of luck i know he will be a great addition to anywhere he goes! Tyler is a great team member because of his understanding of cars and willingness to help in any way possible, he is a terrific team member and is on his way to moving up in the ranks for sure! Nile is a very hard working and even went above and beyond to help out when he is needed. His delivery times are unmatched and willingness to improve his service to others is very helpful and grateful. All in all the team is great and only gets better. read more

Went based on reviews. Customer service here is outstanding! Very courteous, knowledgeable and friendly. Got all my parts, applied the sales prices, plus military discount. Was in and out in less than 5 minutes. Worth the extra drive to go to this location. See for yourself, they are probably the best parts store I've been to. read more

I don't know much about cars, so when there was a little white smoke coming out from my hood, I panicked. Did a little google research and found out it could be something with the radiator and coolant reservoir. Sure enough, I was out of coolant. Not completely sure how severe the damage, but I just needed to get my car back home to San Jose safely. I went to this O'Reilly and was promptly assisted by Andrew. He was an absolute life saver. Very attentive and helpful! He even took the time to take a look at my car, noticed the radiator cap was broken and fished out a broken metal piece in my radiator! I was able to purchase a replacement cap and coolant. Andrew even poured the coolant for me! I seriously don't know what I would have done if it weren't for him. O'Reilly seriously has an all star employee. Give that man a raise! Thank you so much, Andrew!! I made it home safe :) read more

Had problems starting my car tonight so when it did finally start, I headed straight to O'Reilly to have them test my battery (which they do for free). Chuck helped me and he was absolutely fantastic!!! He not only checked my battery but also tested my starter and alternator. .. all for free! He spent time explaining to me why the starting problem could have happened, since everything he checked was fine. He went above and beyond to provide me excellent customer service, something that's growing to be a thing of the past! Thank you Chuck and thank you O'Reilly for hiring quality people like him, I WILL be returning for future needs!!! read more

I had a headlight out on my CRV and Chris, assistant manager, was very helpful and even put them in for me!! Before I came here, I was at the Auto Zone down the street and some gray haired guy (Sunday, July 24th about 4 p.m.) was very rude about helping me at all! Thanks, count me as a O'Reilly fan in the future! read more

Really helpful guys. They seem have more of a selection than some of the other parts stores around here. Also, they just seem to be faster and more efficient. My business exchange was perfect. What every exchange should be! I recommend this place. I will definitely return! read more

These guys are great. Always thinking outside the box and will bend over backwardsbto make sure you are satisfied. Thanks everyone that works there. read more

What a great first experience for my son and me today at an auto parts store and fixing my car. Friendly employees, ready to help, and good prices! I will certainly visit O'Reilly's again when necessary. Thanks to Erik for helping us and being so kind! read more

O'Reilly Auto Parts - Erik helped my son and me today find everything and install it. I was a bit intimidated to care for my car, but O'Reilly's took care of us! - Auto Parts & Supplies Near Me - Concord, California

We stopped in the store for a couple items on a sunday. Kevin, the assistant manager, was multi-tasking on the phone and with multiple customers in front of the register . Despite multi-tasking, Kevin was able to let us know we were important. After he hung up the phone, Kevin really seemed to care about what we needed. He seemed knowledgeable and had a genuine smile. We were promptly rung up and out the door in no time ! I was very pleased with the experience and would go back again! read more

Preordered a fire extinguisher and was told that it would be there on Tuesday by 12 noon, arrived at 2:45 and was told no fire extinguisher! WTF??? read more

I called to see if they had a part in stock and the customer service sucked. He sounded annoyed and offered no solution alternatives to my issue and seemed relieved to get off of the phone. read more

This place is good. It's managed by a young man and they do pretty good. They try and they truly listen and do their best. I go here regularly and they are always nice or at least normal. I've never had an issue here and in today's retail environment that's a surprise. I recommend this place. read more

I needed my taillights replaced and Jose grabbed a tool and replaced them right then and there for me. Very nice and professional guy. Thank you Jose :) read more

Some people may knock these type of auto parts stores for whatever reason, but my experience here is first class. I had some elementary questions about electrical issues with my car and had my battery tested. They tested and charged the battery at no cost to me. Not only that, Adam and Chris were very friendly and offered great assistance and were sincere in helping me troubleshoot my issues. Its easy for auto guys to behave condescending but the guys here are classy. I greatly respect that. read more

We had Gerardo's help. He knew all about my friends older car, installed new fuses, let us check the turn signals, absolutely supreme service, so friendly, calm, patient with us girls knowing little to nothing about cars, will always go back. Best customer service read more

Needed a new headlight and Colin was very helpful. When I started to leave my battery was dead, and the offered to charge it for me. I decided just to buy a new battery. Again, very helpful, and even installed it for me. Great service! read more