These folks go the extra mile and reasonable prices. Two thumbs way up, a solid 10. This is perhaps my third glowing Yelp review for Monument Auto Parts on Detroit Avenue, Concord. But they deserve it. read more

They don't have enough stars. I was knocked off my feed with the amazing service offered here. Louis went above and beyond to accommodate my car needs. They made my whole process less stressful! read more

I called four different places in my neighborhood looking for batteries to have replaced for my diesel. I found the best price with the highest cranking amps here at Monument compared to everybody else for new batteries. By far the best Bang for your buck. read more

*Update*: I just came here to find a tool to open my cabin air filter. They didn't carry the tool but Doug let me use his personal tool from his tool box! Another customer was able to help me put the air filter in and I met another guy who can order my engine splash guard! Talk about customer service and good people! These people just made my day! I'm so grateful! Original review: Great customer service speaks volumes, and I definitely received exceptional customer service today from Doug. I was in need of two engine splash shields for my car since they were both broken and started scraping the road as I was driving earlier today. A nice gentleman was able to fix them temporarily for me, but I knew that I needed to get these parts so that I could get this issue permanently fixed. After calling the dealership and receiving a ridiculous quote for $234 for just the parts alone, I started to consider other options. I decided to give Monument Car Parts a call to see if they possibly had or could order these parts for me. Doug answered the phone and told me that he didn't carry these parts, but that he would check to see if another place that he knew of did. He told me that unfortunately, they also didn't carry them and that this was something that I would probably have to go to the dealership to get. He told me that I could get some gorilla glue duck tape and temporarily tape the broken pieces back in the meantime. He also told me that I could order the retainer clips with him or online. He even went as far as to give me the style number and brand, and told me that I could actually order these for super cheap on Amazon! Doug really went above and beyond to help me out. While most would have ended the conversation at "No, we don't carry these", he actually did research for me and even told me that I could purchase them online by myself! Sometimes, it ISN'T all about business; sometimes it's just about helping people. Doug really helped me out today and I'm very grateful. What amazing customer service! Because of this, I will now be making a trip to the store and bringing my business over to Monument Car Parts. Way to show them what true customer service is! Thanks Doug! read more

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I came in here last Sunday because I have been wanting to get my 86 dually running again. If you're a female you know how hard it is to get these part shops to help out with figuring out what you need. I wish I knew the guys name but he was doing so much research for me to get all the spark plugs, cables, oil, filter etc for me, he wasn't lazy like most these shops such as O'Rielly. The place is really clean and has a large selection of material with employees who are knowledgeable. I definitely will make this my go too place because they helped out so much my first time here. read more

Not a car gal so I have to ask a lot of questions. They always have answers and the part, or a referral when I've needed it.

i went to get a car battery thinking I needed a new one aince the car hadn't been driven in a year. I bought it and they were going to coach me to replace it and it was a different size than the one I had. in double checking there was a note of an additional complication that the car might reset or need to be reset. they suggested testing the battery and it showed good. so I didn't need the battery after all. They were so helpful! and trustworthy. highly recommend! read more

I went there to look for a battery. Two guys were on the phone one guy was showing another employee something on the computer and I stood there for about 5 minutes waiting around and nobody even said anything. I'd expect a "we'll be right with you" or something and no nothing. Just sat there like I wasn't there and so I left. Just a little customer service goes a long way. And no one had masks on. I'm not a big fan of wearing a mask all day since I work at a hospital but rules are rules. If you go there expecting help dont read more

I have been looking for a part for several weeks. I spent about an hour in the store with a person behind the counter looking for my part. I had to leave, and the person took down my info. He then worked on it for another couple hours and called me with the solution that he had tracked down. I ended up having to go to the dealership, but he did all the leg work for me. This will be the only place I buy parts from. They were helpful, encouraging, and treated me with respect even though I don't know much about cars. Thank you. read more

Yasmin and the rest of the staff are amazing! This store knows the meaning of service TRULY! I appreciate you all! Ignore O'Reilly and autozone type places. They first off have no service at all and they never have what you are looking for. Monument does and if they don't, they'll get it for you if not the same day, NEXT Day for sure! This is the only place I go for my car parts! They are the real deal! Yasmin I deal with the most and she is just awesome! I spent one day before I knew of them and I was calling for hours looking for parts at the other places and what a waste of time! I called them last and it should've been first. What took 5 minutes took me 5 hours cause of all the places I wasted my time calling. Go to this place and you will never be disappointed I pretty much guarantee you this! :) read more

Spoke with Brian on the phone, very knowledgeable and helpful with my car parts. He was able to oder me my parts and get them to me the same day. The store is full hood detail supplies along with many other car needs you may need. The employees are always really nice and eager to help. read more

I recommend this part store to every shop owner, dolton, Doug, Kyle, dash, are top notch at what they are doing , hassle free knowledgeable people read more

Awesome customer service. Went into the store and told them that my car was making a noise when I turn the wheel. The clerk immediately came out and looked at power steering cylinder and said it was very low. Went back, got the fluid and put it in for me. Doesn't get any better than that read more

Monument Car Parts staff in general knows their business well. Doug at Detroit Avenue MCP is top notch in knowledge and customer service. read more

Came here tonight to purchase new windshield wipers for my Mini Cooper. Doug helped me out with all my questions and even helped me put the wipers on. He couldn't have been more helpful. Great customer service Doug, you should teach some others in the world how customer service. read more

The gentlemen who helped me order a replacement side mirror were helpful and knowledgeable. Highly recommend visiting this local store for auto needs. read more

No customer service, closes early! I was just before closing, the clerk had locked the door, open sign was still ON, and they refused to help me on a product that they sold me and it was WRONG! This staff does not know its products, or how to provide good customer service. This is the VERY LAST TIME I WILL RECOMMEND OR PURCHASE ANYTHING FROM MONUMENT CAR PARTS! read more

Dont waste your time, i buy large quantities of auto parts every year. So i thought id try Monument on Detroit Ave . People inside where rude and not helpful at all. if you want a lecture from your drunk uncle you should go, otherwise stay away. read more

Needed a new battery, called around these guys were the cheapest by about $30. Got the battery (New) not refurbished. Only minor thing was I had to replace it myself. No big deal. read more

I recently purchase parts for my Mitsubishi and Chevy..... 2 out of 7 parts was wrong. Now I have an issue with the parts I just installed on my Tahoe, it suppose to be the replacement part for this car..... My Tahoe is ten years old, the part I took out is better than the one I just installed...now I have to take apart and take it back Monday.... Hopefully they won't argue with me because of the part are used....I been going to monument since I was in high school and I never had any issue until now read more

Came by tonight with a battery that I bought here almost 2 years ago thinking that it was still under warranty. Cam informed me that I was 4 months past my 18 month warranty and seeing it plain as day on my receipt, was ready to take it like a man. Cam put the new battery on the counter and and showed me how much he appreciated my business. I am in the retail business and service is everything. I was floored and will not go anywhere else for my parts. Great job Cam, you are a class act ! read more

On Sundays, you cannot call for help. I had 3 different workers answer the phone, tell me to hold, and then place me on hold before I could breath. I just wanted the hours of service. That took 11 minutes. Thats ridiculous. read more

Top notch solid place. Can't begin to say enough about the folks at monument. They have everything. If they don't, they can get it. Very knowledgable. Helpful, friendly, solid overall place. It is also nice they don't carry crap quality stuff. read more

I needed brake lights... it was Sunday,,, will they have my particular type of light...how do you change your brake lights... help!! Monument Car Parts -- open on Sundays!! Yes, no problem, they had my part... AND, I got easy to understand instructions (plus some hands on help) on how to change the lights!! All for $1.99, the cost of the lights!!! PLUS a great attitude for such a small purchase... thanks again, so much, Cameron... read more

Usually have want I need with advice to boot. My friends go to parts place (more mechanically inclined than me). Again, they quite often have specific advice if you run into a problem while working on your car. read more

Better than any other parts shop. And the cheapest. All the people there are very knowledgable and trustworthy. My family, friends, and colleagues all agree read more

Great service. good advice on how to fix your car.

I've been using monument for all of the parts for basic maintenance on all of my vehicles for about the last 10 years. I recently went in to one of their competitors for a wheel stud replacement that broke on my truck because it was very close to me and such a simple part. The employees there had almost no knowledge of auto parts and what I needed to get my truck fixed, after getting all of the info from my vehicle they gave me the wrong part two times before I had finally had enough and went to monument for the correct one and an employee that was knowledgeable about my situation. I won't make the mistake of going anywhere else again. read more

Aw man usually I come here first for all my car needs. I love supporting a local business. I tried returning chains today that were completely unused and new. I bought them about 10 days ago for a trip to Tahoe that was canceled last minute. I was told chains aren't returnable and have a 24 hour return policy lol. 24 hours?! They might as well say "final sale, no return." He said it was on the receipt so I didn't argue it cause I follow rules and that's my fault. But I wish I was aware of it. He also said they "aren't a chains rental place" ugh haha I never said you were... I felt like that wasn't needed to be said... anyways. I felt like I was treated like a kid cause I look young instead of a paying customer that bought $80 chains from them, when kids my age buy literally everything online. The dumbest thing is that I didn't even mind keeping it cause I could use it next year. Just the way he told me off wasn't the best. Yelp tip: CHAINS ARE FINAL SALE. read more

Extremely helpful andy knowledgeable staff. Everyone there is a car guy or gal, they understand parts and customer service. Tammy and Doug are the absolute best, wouldn't go anywhere else for my parts. I use them weekly, great source. read more

Just ok... it depends who you get when you call or when you go in to the store. Totally hit and miss. Which is worse than just being bad I think but still 3 stars instead of 1 only because there is at least 1 or 2 people here that try. The rest pretty much suck, a couple of them are particularly bad (maybe racist, I couldn't tell if that was the issue). You better come in polite as hell, don't ask too many questions, keep your head down, definitely don't ask more questions if you're unclear after they give there opinion... and you should be fine. Prices are so so. They charge the max amount you are willing to pay. Lol. Like if something is $250 and you don't blink at it, then the price is $250. If you gripe or ask for a lower price than they very well may change the price. I guess that's good but at the same time not. Be prepared to be on hold for a while too. At best this place is mediocre, hence the 3 stars. read more

Of course the starter I purchased from Autozone after dealing with the idiots at Monument car parts on Detroit works perfectly I always thought a place like an apple or monument car parts would have better products than autozone and O'Reilly and yet their products may not have the brand name but they work better and they offer lifetime warranty on most of this stuff no questions asked read more

This is by far the best car parts company around. The have the best quality car pars for the best prices. I used to go to Kragen, but not any more. The customer services is awesome and all their employees are really knowledgeable about cars and car repair. read more

Had a great experience at monument buying brakes from oswaldo today he was great and knew what he was talking about not going back to auto zone again read more

I couldn't say enough great things about all the monument car parts stores but this one in particular was extreamly helpful. Doug was amazing in helping me with a corroded battery I had in my car and went above and beyond to help figure out the best way to remove it along with the whole staff. As a young women with frequent car problems and limited funds I've always used these guys to help me figure out what I need and my next steps to fixing. I'm easily intimidated by calling or bringing my car places because I do know how to work on car things (basically) but know when I go to places or call I get treated like I don't know anything or over quoted on prices. I've never had this problem with the monument car parts stores and they are super friendly in suggestions and opinions. I always trust these guys and gals to get me back on the road and my pocket book fairly in check. Thank you guys!!! read more