It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts for my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog- read more

This most have been the easiest place to go to when I needed a new car battery. As I don't leave the Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong. read more

Was charged for shipping. Part was supposed to be in on Friday before noon. No call from the store Friday. I had to call Saturday. Bunch of excuses. Manager wasn't in until Sunday. Now the part supposedly won't be in until Monday before closing time. They won't even offer me the money back I paid for overnight shipping. They won't give me the direct number for the regional manager. Total B.S. this place has went way downhill. Worse than AutoZone! I should have ordered the part online! read more

Ramon Has The Best Customer Service support. Very thankful and grateful that I was helped and the way I was thank you monument auto parts great experience first time read more

I am writing to complement Roy, and his customer service skills. I came to monument seconds after the gate was locked. I had gone to 6 to 8 different parts store looking for an ac relay for my outback. I'm not even going to spend the time describe the idiots that were useless helping me. So Roy comes back and let's me in. He then spends the next 20 minutes trying his best to help. His patience and willingness to help however possible was a relief, and a breath of fresh air. Did I mention the idiots I've had to deal with? Thanks Roy, and the whole team for doing business the way it should be done. With out customers there is no business. read more

Monument Car Parts - One is not an AC relay. Thanks for pointing this out! - Auto Parts & Supplies Near Me - Pacheco, California

I do not and have not ever worked for this company. Nor am I a vendor. Nor do I have a personal friend there. That's my preamble. This is how the story goes... Soooo I was driving in Concord to a tutoring session. (I am a private tutor for high school math, English, and science); when an emergency steering light and battery check light appear. Uh oh. Bad news. Almost immediately, my power steering becomes "heavy" and sluggish. It borderline 'freezes' up, and I can barely turn the steering wheel. By the grace of God, I am able to roll to my mechanic, who in turn says I need an alternator. The one I bought about a year ago was failing. This is 5:00ish p.m. on a Friday before SUPER BOWL weekend and Valentines Day. People WANT to leave work. And frankly, this is a Toyota part / Denso (OEM)-- it's supposed to be reliable. My mechanic suggests that I call Monument Auto Parts. I am connected with Alex. Alex finds my invoice and confirms my prior purchase. He then locates the replacement part. Not only does he have one and also a different Monument Auto Part store on Detroit Avenue in Concord (which is minutes away for me). He says I can go to THAT store and exchange it with my bad one. Mind you, this is a Friday evening. But tick tick tick... they close at 6:00 pm. Alex then calls the other store. Sends them the paperwork/ invoice and sets it up with their staff. All I had to do was bring the old (one year old) part. No box. No receipt from me (but remember he found my receipt). My mechanic takes my alternator out. My car is now dead. He then helps me get transportation to the other Monument Auto Parts store. I arrive just before they close. Everything is ready. There is no hassle at all. Silk could not be smoother. No extra charge. No arguing. Alex quarterbacked the process so well. Long story a little less-long... My mechanic put the part in, and I was rolling by 6:45 pm. Amazing. I can not thank Alex and his extended team enough. They are reliable, fast, thorough, and super knowledgeable and dependable. Many other automobile parts stores want your money and nothing else. Alex demonstrated SERVICE, speed, and a balance of exceptional kindness and professionalism. He anticipated what was needed. He is OUTSTANDING. Going forward, I will only go to Monument Auto Parts. read more

The battery in my key fob was dying and I had no idea how to switch it out. I went into the store this morning and Dalton along with his coworkers were super helpful and switched it out for me. Thank you for the amazing service. read more

I stopped in the Pacheco store looking for snow chains for my truck. Collin helped me. The inventory was wrong, they didn't actually have them. So he looked at other local stores and found me a pair. I paid for them there so all I had to do was go to the other store and pick them up. Colin was so helpful and nice. So I drove to the Monument store and it was completely different. The three employees were so busy talking they could hardly be bothered with me. I said I was there to pick up some chains and he said "I don't know are you?" The guy slapped my chains up on the desk. I started to look in the bag of cables to be sure it was all there before I got in the snow. He mumbled something at me and walked away. He could not have been less interested in having a customer. I know what store I will shop out from now on and it will not be the monument one. read more

Wiper blades, you know how confusing the numbers are and you think you know what to buy, then you stand there and look at the actual product on the wall and you say to yourself "What the hell?". Well, that was me. I walked in thinking I could just pick out the type of blade for my particular vehicle. Nope, they have low grade, mid grade and high grade blades. The line in the store was horrendously long so I took the time to stand there and google what type of blades to buy from their existing stock. I got the number, picked them off the wall and went to stand in line. Easy peasy. When I got to the front I wanted to just buy and get out. The line never shortened. The service rep got my blades asked me what my vehicle was and then made sure it matched. For some reason he walked over the shelf again to make double sure, Im not sure? This was what I was trying to avoid. There is nothing more I hate than wasting time. But whatever, I was right in my choice and confident to buy them and leave. I would not recommend coming in on a Saturday. It was crazy busy. Or come in knowing exactly what you want with all of the information possible to make sure you use your time efficiently. read more

Nice local shop. Keith was super helpful. Offered options in different price ranges. I'll be back.

Was treated kindly and wasn't expecting that. (I'm a girl.) had a difficult part to find in stock. Thank you. Saved me from more phone calls and driving read more

This small local company has lost sight of what customer service is. The door was locked minutes before actual closing time so the young people working could leave asap! They sell a product that only 1 other vender has and that had closed much earlier. When i begged for help telling what i needed they laughed and pointed at the street! After 30 years of paying higher prices and getting good service from the older adult experienced sells associates, It's OVER! The small local company has CHANGED it thinks it can operate like a national company with low paid young no nothings that are NOT smart enough to know where their pay check comes from or why they are there behind the counter. With that said. The national chain let me in at the last minute sold me a part that saved me thousands, after a piece of equipment failed. It was 9pm Saturday night. I recommend that you not waist your time or money with this very poor auto parts store. read more

Dropped in at the Pacheco location to pick up a large axle socket. Carlos helped me locate them, but I wasn't sure which one of two would work. As they only had one of each, I chose the one I thought would fit. Carlos agreed to hold the other one at the counter in case it was the one I needed. Excellent customer service. read more

They know their parts and good customer service. I would recommend this place. Always seem to have the parts when you think they won't.

This is one of the better, if not the best location of Monument Car Parts I've been to. They have a good selection of stuff in stock and the folks who work here are knowledgeable and very helpful. All that plus competitive pricing will encourage me to continue coming here for random last minute necessities. read more

Be careful with this place. There are exceptions to the return policy on some items and they may or may not explain that to you. I'm now out of $140 for an unused, unopened item and they did absolutely NOTHING to resolve the issue. Not a store credit or anything. Anyone can do better than this. read more

Pretty much every time I come they have what I need with very good prices. Today I came in and they were playing this god awful rap shit over the speakers in the store. Good way to drive customers to another auto parts store. read more

The cheapest auto parts store I found in the area. They beat the competition on rotors and pads I bought for my car(s). Staff is friendly read more

Great customer service!! Josh is the man! He helped me understand the service bulletin that I got from Nissan and was able to find a part an solution to fix my truck! I have never had such good service at an auto parts store! Top notch! read more

This place left me on hold for 10 minutes and every time I tried to call back they quickly said "hold please". This was very unprofessional and a waste of my time. I recommend management do something about this before you guys lose more customers. This world is going through a hard time and monument car parts of Pacheco boulevard is helping with the situation.. read more

I love coming here , I prefer this store over oriellys all day , Nick is the best he is very knowledgeable , keep up the good work guys

Spoke to a gentleman today who knows his shit! That's what I'm talking about! that's what I expect from MONUMENT. Pacheco rocks, Antioch store, meh.. read more

Really really irritated with this place. Came to buy a fan for my jeep. They sold me a product that was previously bought and returned. The fan was missing the adapter to plug into the jeep. Whoever bought it before took the piece off and just returned the product. You guys really need to check returned products before reselling them. Im furious. read more

I have been a customer of Monument car parts for 28 years and it is the best in the Bay Area. Well trained staff that know how to work on cars and know what they sell! They are NOT teenagers right out of a fast food job, they have experience! They also have staff that speak Spanish. The people of Monument Car Parts have kept me and my family on the road for over 30 years. read more

I had a wonderful experience with Art yesterday and today. He helped my husband get the materials he needed to recharge my air conditioner (Hubby is an auto technician, so he knows what he is doing) and chatted with me while I waited for the work to be done before we left. Even when I went to get the core charge returned today, Art was so very kind and friendly. I highly recommend Art! read more

I'm a tech for a dealership. I use these guys for almost all parts I need when working on friends and family's cars. They have one of the best inventories around. They have experienced people who know about cars, not high school kids working at there first job. their prices usually beat Autozone and O'rielly. They actually do the majority of their business selling to independent shops. The only down side to monument is they close earlier then the chain auto parts stores. Most of their stores stores close at 7pm. Some advice on going there: Go to the Pacheco or Livermore stores. These are where they keep most of their stuff and they're open till 8PM. If you go to the Pacheco store try to use Max or Nick, These two guys are the most knowledgeable (I buy from this place a lot) but anyone there is superior to Kragen/autozone/pepboys. Plan early, because they'll be closed early. read more

Why spend time at a chain's counter where the staff can only look up numbers in the system from some other system? Go to Monument Car Parts and tap their collective experience in parts and cars. Walk in, tell them what you are working on and then tell them what part you need. I needed a oil cartridge filter for a 1953 M38A1 Jeep. Not something you find the in usual catalogs, but with some cross referencing and measuring, we found the right one and we were good to go. I also needed a fuel filter, and brought in the junky chrome one someone previous had put on. They eyeballed it for length, looked at the hose OD/ID and in a minute had an OEM style replacement that was inexpensive and a perfect fit. This was not something in a catalog, but the result of one guys knowledge of their stock, various sizes and probably thousands of fuel filters. (they also had Wix inserts for the chrome and glass one, but . . . ) At the counter, Doug turned my daughter's "boring trip with her father" into a fun filled adventure where she was quickly showing off her knowledge of car repairs! Want to get in and out fast, with the right part? Monument Car Parts Want to talk to someone knowledgeable about parts and cross references? Monument Car Parts read more

I just walked in for a funnel and transmission fluid. . They had what I needed and a guy at the counter made sure I had the right fluid. They also had a cheaper price on a radiator fan, beating their competitor down the street. read more

This store is conveniently located off of Pacheco Blvd and Hwy 4, just off of the Interstate 680/Highway 4 interchange in Pacheco. Prices are reasonable, and the customer service is great- far better than anything you'd experience at Kragen or any national chain. Monument Car Parts is locally-owned, which is probably why these guys and gals know are more customer service-oriented. read more

Spent the weekend replacing CV joints (comes assembled on drive shafts) on gf's '91 honda civic hatchback. Turns out, the previous owner had swapped in 1990 CRX high-efficiency wheel hubs, and we had no idea. We were stumped about why the wheel-side splines were the wrong size on the new part we had. Hector at Monument was able to figure it out when we brought the old drive shaft in. He actually broke out the calipers, counted the spline teeth, guessed it might be an earlier CRX "high-efficiency" hub, cross-referenced the spline geometry in the computer system (their system has spline-geometry information!!), then let us measure the part ourselves there on the counter. I've come here time and again, and if they can't give you the right part (which they usually can), they will actually think through the problem with you to come up with another solution. The experience behind that counter is invaluable! When I have a tough car problem, I'll drive an hour from Hayward just to come here! read more

CREDIT CARD FRAUD??? I purchased a part over the phone about 3 weeks ago, since it was a phone order I had to give my card number to the clerk over the phone. Yesterday I had a fraudulent Debit charge on my bank account at a local retailer. Coincidence, no way. I am 100% sure the person got my credit card information from this store somehow. Either they did the transaction in front of a customer and wrote the number down allowing the customer to pinch my information or they have an employee stealing credit card numbers. (Luckily my bank is excellent and they immediately reversed the charges.) The good part about Monument, I have a Mini cooper and all of the other auto parts stores don't have Mini specific parts. Monument has always been able to source a part and have it in the next day. The pricing is always much better than the BMW dealers. That is why I shop here. In my experience, the customer service is not as bad as some have said. I would have given 5 stars but because of the credit card theft I they get a 3 of 5, customer information security is a big part of running a business. I plan on going to the Concord store from now on. Hopefully they don't have a security breach there also. And I will definitely not be ordering over the phone. read more

I've been here twice now with the boyfriend. He's been here way more times. He likes it. And he works on cars all the time. Service is pretty friendly. It gets pretty busy here on weekend days, but later in the evening, it quiets down. Employees are knowledgeable and friendly enough. The first time we went, Ward helped the boyfriend spend a good chunk of money on random car parts. When the boy ran out to try a small part out on a car part, Ward asked me what "we" were working on. For the record, it's a 1978 Datsun 280z with a fuel-injected Ford 302 swapped in it. I told this to Ward, hoped that I didn't get the numbers and letters mixed into an impossible combination, and he seemed satisfied with my answer. He even told the boyfriend that he should bring it in when it's all good and running! I like auto/car parts stores where the employees acknowledge my existence, even if I don't know much about...anything. It's friendly! It's human! I like it! Prices are reasonable. They have a good range of low-end to high-end as opposed to some stores that just have...expensive. read more

I CALL THESE GUYS ALL THE TIME!!! My brother has a different issues with his different cars on a regular basis. What ever he needs, i get for him. I talk to one guy the most, he is spot on. I would mention his name, but I wont. read more

Just wanted to take the time out to mention Pacheco's Monument Auto Parts Store. This is by far the only place I'll go for OEM Parts for my vehicle. The service is friendly and inviting! And if they don't have the part your looking for, they will call up some other stores and have one delivered that day if possible. Ontop of the always positive visits I have at this location. I would like to specifically thank one of the crew there named Nick! I believe there is to so for the sake of not know Nicks last name I am speaking of the Bigger Nick! He is the employee I hope to interact with every time I visit. He is knowledge filled and willing to disperse said knowledge. He has helped me to make important decisions about my car quite a few times now. The best part about these guys is you will pay way less for Parts here, at O'rileys they wanted 250 something dollars for my Alternator.... went to Monument Car Parts on Pacheco and got it for 165 and 2 days later took my old Alternator back for a 30$ core charge. Was very convenient! read more

Monument is the place to go, period. They have a knowledgeable, friendly, and helpful staff. That is huge for auto parts stores. Other places will often sell you a wrong part for your car, haven't had that happen here, and they even have some surprising stuff in stock and easily available for my '69 bug! I am glad I live close to Monument as I have always gone there for my different cars needs, but would happily drive further if I needed to. Bottom line is they stock quality parts that I trust to put in my cars, and my friends cars, and enjoy the quality of service I get every time I am in there, no matter if my purchase is big or small. Thanks guys! You're an asset to the community! Update: Just to update, for the most part, I still agree with my previous review, but dropped it a star as I have recently had some less than desirable experiences. Nothing too bad, but some employees there are better than others... read more

Positives: I've bought kyb front shocks from these guys before, which was a good purchase. No problems with the shocks and they were cheaper than autozone and O'Reilly down the street Negatives: Had a really annoying experience buying lug nuts from these guys. The fat guy behind the counter took ages looking up the right nuts on the computer and then got them from the back. Later, I found out he gave me the wrong size so had to go back to the store again to exchange them, but they didn't have enough in stock. I've bought lug nuts from O'Reilly before and never had this problem read more

My break light went out and I refuse to pay a mechanic to put in a bulb. I decided to go local and try here before I went to a chain like Kragen/O'Reiley. They were nice and helpful however, I was given the wrong thing. I brought my car's book in and given the part. However, it was the wrong bulb. Monument had the right wattage but the wrong male end. Later that night I had to go to Kragen on Monument Blvd. (they weren't helpful either but at least this time I had the bulb in my hand) I wish I did not have to for now I was taking apart my car in the parking lot at the bowling alley at 9pm. Luckily, Mr. Police Officer was driving by and decided to wait while I fixed the car. How nice! I will stop by again sometime and see if they do better. read more

I dont think I ever had an opoortunity to give a shout to an autoparts store, but Jose at Monument Autoparts in Pacheco went above and beyond to help me the Valued customer. 2months ago on a Sunday I bought 2 Air suspension struts for my Mercedes GL450, My awesome mechanic Freddy at East County Euro worked Sunday night to get me to work Monday morning. This past Monday I was waiting in the parking lot of Safeway when I heard a loud noise, then I got out the car and then a loud shotgun sounding blast . BOOM!!@#$ This brand new shock. Blew up. I couldn't find my receipt almost a $1000 purchase. After 2 other employees said there was nothing they could do, sorry! What?? Sorry? I calIed back and spoke to Jose. He searched for my receipt found it and helped arrange for me to get my part on time. Jose.... thank you for your service! read more

So I called to see if they had MAF in stock for my car. Gave them my auto model year and car type. He checks, and said he has one in stock. Great! But since there are a lot of MAF sensors out there for Porsche, I wanted to make sure it was the right part number. I asked for the part number. His response "we don't do that". Huh? All you have to do is to read back some numbers buddy. So I asked if the part was for cable driven throttle, or the one for e-throttle. Sure enough, it was the wrong kind. I would have totally wasted my time driving over there to pick up the part. I'm not sure if it's the store policy or just a case of lazy employee, but the end result is that I won't be going there anytime soon. read more

I was looking all over the place for a particular hose that had sidelined my diesel pickup. It was one of those parts that you would think everyone would stock but not even the dealer had it. Monument had it in stock for a price that was fair considering I didn't have to wait for Amazon or my dealer. Service and supply from a solid local option. read more