Raymond was VERY helpful and kind . Dealing with car issues is already stressful and customer service is very important. Thank you Raymond for making my experience good. read more

The register man was very rude and was cranky I do not recommend going to this store when I was asking for oil he was raising his voice and just told me the number to find it. And the register who was rude was old. read more

Maybe this location is short staffed but I came here to test my battery and the first employee didn't seem too confident on how to do this. She didn't ask me to turn on my vehicle to test other things like the starter and alternator. She might have been new because she said she's only use the tester like 4 times. I also don't think she was aware they can charge the battery inside. It did make me nervous to have her attempt to remove my battery but she went to ask her coworker to remove it instead. The second employee came out to talk to me to get a better explanation of what I wanted done. And he said he would be back to help remove the battery in 10 mins after helping another customer. I would have waited but I still felt nervous letting them work on my car so I decided to go to a nearby autozone instead. I wish the employees were more confident and well-trained in these simple checks. read more

Absolutely this location rocks I'm not but I think Daniel helped me and Espy they both were awesome. You never know what is going on in a person's life and I'm really going through a tough situation. They both made me feel welcome and tonight I met Alexander and he was great with me and he was taking care of another customer and was great with them also. read more

The older lady at the store with the glasses is one of the nicest person I have ever met in the world me and my brother went to come and pick up a fuse we came and sat at the pressed and we came out happy and joyful I recommend her for all your parts and needs read more

I called O'Reilly in the evening trying to pick up a starter. it was not available and had to be ordered. I was told I could pick it up next day in the morning. When the mechanic took the starter out, he said it was working fine. Did not seem like we had a problem with the starter until he opened it up to check it out and clean it up and check the brushes. He discovered that the starter was broken inside so I had to get it replaced, I had took my time to pick it up because the mechanic was going to make sure that either the starter was good or bad. While the mechanic was working on my car, we discovered that I needed a serpentine belt in addition To the starter. The starter was supposed to be there already when I went to get the serpentine belt. I told the Counter guy that I had a starter on order and that I would let him know if I'm gonna need the starter after all or not. So he said no worries we Hold order items for two days he said so you still have till tomorrow to come and pick it up if you need it and if you don't need it, we'll send it back. so I told him OK thank you. The mechanic called me and said your starter is broken up inside and I realize I was gonna have to go pick up that starter the next day. The next day I called them up to give them a heads up. I'm on my way to pick up the starter. Guess what they had never ordered it. The person dropped the ball and was never ordered and I was like oh! man, the Bics, waiting for the starter. I got to give the guy that I was talking to at the counter credit that morning. he told me no worries. I will order your starter right now. I told him I said I needed today as soon as possible. The mechanic is waiting for it. He said you can pick it up today. I said what time he said 10 AM it was a little after 8 AM when I called him they just open the store. That all worked out thank God read more

I came in today to buy a couple wiper blades for my truck because they were worn out due to the rain. The man at the counter was quick to take me to the location and gave me the prices and looked up which blades I needed. I understand it was him and a female worker working there today only. I asked if they can install the blades if I make the purchase for both blades which would have came to about a $70 sale for the store today. He said possibly if it's easy, She said that they could not install them on my truck though it was slow and no other customers was in the store,Because they were short staffed and it will be like that all day so they could not help me . That came from the woman working there. So I simply put the blades back onto the shelf and walked out disappointed because I had no one to install them and I could not put them on myself. Perhaps when these employees begin to put the value and importance on the customer first there can be an upswing in more sales. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Fontana, California

Why is it so hard to quote accurate times about rotors being turned? Has the manager not learned from previous experiences and reviews? Like everyone else in the shop this am we were quoted a hour left came back and our rotors were sitting in the same spot we left them. Everyone was upset! Just be honest about timing we could have gone elsewhere not like it's cheaper here, everyone charges the same so you need to win with customer service which is lacking! read more

June 1st 2pm Tried to call for info on product. Guy was rude off the bat. Didn't even try to help and hung up on me. Never going back autozone for the win read more

Jose and angel took the time to help my dad and had patience with him. We are very grateful

Like usual they don't know anything about what they're selling or cars if you ask them they look clueless can't even understand a simple enough question about their return policy either which is pretty bad altogether read more

I brought my front rotors to O'reilly's to get turned around 1 PM. The young guy (don't remember his name) at the counter said that only the manager operates the machine. The manager was helping another customer. The young man told me to drop them off and they would call me when they were done. I asked how long would it take? At this time the manager said (from the next terminal) "an hour and a half", the young man said... "let's say two hours". I was good with that. I was working on the rear breaks so I wasn't keeping track of time, at approximately 5 PM I called O'reilly's and was told that only one of the rotors was done. I was speaking with the manager and he said if I wanted them today or tomorrow morning. I had to work the next day so I told him I needed them today. He said... "give me a couple of hours". It was 8:30 PM and I hadn't received a call. I called them and the person that answered the phone told me the manager (the only one that knows or is allowed to work the machine) had left for the day. I explained that I was told they would be done today. The person on the phone without appologizing said... "there's nothing I can do". Lesson learned. Next time I'll do what I should've done and go to a machine shop or brake shop. I wish they would have just told me that they wouldn't or couldn't get the job done so I could go somewhere else before close of business. I know the people working there don't care because they get paid wether they work or don't. I ended up going to Auto Zone and bought brand new rotors. Can't speak for all O'reilly's , but definitely won't be going back to this one. read more

I made an online order that said it would be ready at this store at 2:30pm. I called at 2:45 asking about the part & the manager which is some lady said yes its here so I said I would go pick it up & she said ok. When I got there the man at the counter looked it up for me & it wasn't even there. Why in hell would you tell the customer its there when it's not? I drove all the way over there with these gas prices, for it not to be there is bs! I asked to speak with her & all of a sudden she was on lunch. The whole time on the phone she had an attitude. If you don't like your job then find a new one! read more

Levon B , I really appreciate the help I received when I went into your location a couple minutes ago. Keep being great! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Fontana, California

I have a commercial account and order from this location almost every day. I enjoy ordering from the morning shift with Robert Aaron, and all of the staff in the morning I've never had an issue and all staff members are very nice with excellent customer service I highly recommend ordering with morning shift I always have a hard time with afternoon shift Raymond and the other gentleman. there an older man with a large mustache gray hair is very unprofessional and very rude unfortunately I didn't catch his name, I was given a slip today by Gina a delivery driver on 2/19/24 to come into the store and retrieve my core deposit for an AC pro can. I came into the store around 5:30pm with a slip signed by the driver with the date and noted I was coming to retrieve my core funds and she had taken 2 cans from me when I walked into the store, both employees Raymond and the other gentleman were just standing and talking leaning against the counters Raymond was fairly nice but the other gentleman was very rude and blunt I nicely told him I was here to retrieve my money for the deposit. Both gentleman just stared at me while the older gentleman rudely told me "what do you want", when I explained to him it is all written on the slip I was given and explain to the gentleman I was what I was there for, he brushed it off and told me he didn't have any knowledge of what I was speaking l explained to him again, and he answered me with "where are the cans?" I let the gentleman know that Gina, the driver had picked them up from my shop and given me the slip to come pick up my money, he attempted at his own way to look up the receipt for the core when he was not aware on how to do it he became, passive, aggressive and told me he didn't know what to tell me that I couldn't retrieve my money for the deposit because the driver who gave me the slip went home I will not be coming in in the afternoon nor giving my business to afternoon shift as they are very unprofessional each and every time I call to place an order, Im answered by the same two gentlemen Raymond and unfortunately I did not retrieve the name of the other elderly man that was there, I hope O'Reilly's upper management sees this review and addresses this issues as I am not the only person who's had problems with this gentleman my family's business has been open for over 40 years handed down by generations and I would never let anyone nor myself treat a customer in such a way very unprofessional it's a job where costumer service is a must and if you don't like it find another job read more

This is the second time this store has not only wasted my time but seem to have lack leadership. I ordered a screw, a screw! 3 hours later when I could have just driven to auto zone, I'm told they couldn't get my screw. Why is customer service so hard? WHY? read more

Glad I'm the first one to leave a review so I can let everyone know how HORRIBLE the service is here. I think for you to get hired here, you have to be exceptionally awful at customer service so if you're unfriendly and antisocial, you should come and apply here! The 2 stars is for the convenience of it being close to my house and me always knowing what I need, so I can be in and out. Other than that, don't expect help or even a hello from any of the workers. Don't expect them to hold the doors open when you're taking in or bringing out a battery or even offering to help you. The sad thing is that these are grown ass men who know better. For the few years I've came here (as little as I possibly can) I've only met one helpful employee. Just avoid this place all together if you can. read more

Struggling to fix my 98 Toyo. Already put 1200$ into it and still the issue is yet to be fixed. However Juan here at this location delivered exceptional customer service when he was being so understanding with my truck situation. It's not all the time you get someone who really understands AND HELPS . Thank you Juan ! read more

I've made various small purchases from this location in the past without issue. My issue is that I had recently purchased a replacement battery for my car from this location and found that within a month or two of normal use of my car, the battery was completely run down. I tried taking the battery back to have it exchanged. One of the employees tested the battery and informed me that the battery was fine and that I should take my car to a mechanic. I brought my car and the battery to my mechanic today to have both tested. My mechanic informed me that my vehicle is operating normally and that it was in fact the battery that was not good. I'd like to think that O'Reilly's battery test result was a mistake, but the whole experience has left me feeling like I can no longer trust this location. read more

Don't go there! they lie to you, give you the wrong parts, say they don't have the part but the part is on the shelve right in front of you. Turn my good rotors so bad I could not use them. Then the manger said its ok you can just buy new ones I said and went to napa. read more