the cashier was saying my 5 dollar bill was fake, even the person in the bar said "that shit fake asf" like come on learn how to read fake and real dollars bills‍‍ read more

If I wasn't purchasing a necessity I would have left..3 people at the register no one says a word or acknowledges me while stand there and then the assistant manager comes and up 5 minutes later which must not be a position that is that hard to obtain because he laughed and said "well they usually say "welcome". he should not be in charge of anything read more

Working here is and always has been a delight and I love it. I look forward to the many years ahead of me servicing the community. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Gardena, California

To Carlos at the front desk: I am a lady and I walked in with several questions! Carlos was very mindful and answered all my questions in a timely manner. I am not from the area and he was extremely kind and helpful ! Thank you Carlos read more

Gone to O'Reilly's to get some brake pads Michael mentioned to me about import direct brake pads with orange coating don't need to turn your rotors but you can I chose not to and they work very well stopping is smooth I recommend these brake pads going to buy some for my other car read more

I love coming here. I've gotten great customer service on each of my visits. No matter who helped me, they were always friendly and knowledgeable. Keep up the good work! read more

I think it is important to set the record straight about the below comments especially about the Company as a whole. O'Reilly Auto Parts is after all not the Problem listed below that I claimed not to be Customer Focused in my anger I defaulted to O'reilly has a whole but it was the individual who made me feel the way I did and I can place all the blame on that individual, after writing the District office and receiving a response within 24 hours and than receiving a call from the District Manager within 8 hours a refund was given and a apology given by the DM but not the Manager himself, no hand shake or direct contact between him and my self even though he was their at the store with the DM whom I meet and found to be very professional and a nice individual.. I don't know what the conversation between him and the DM was However I hope that he will not be Confrontational and more helpful with his attitude toward customers he comes into contact with in the future.. I will keep my eye on him and his Assist Manager whom I call the managers Mini me.... I have forgotten the DMs name But Thank you for proving that Customer Sat is important to you and the company as a whole...... Below is my previous post before above but to all be careful of whom you blame or what you say about a whole company based on the action of one individual................................................................................................................. I brought a has cap on October 24th 2014 and on November 1st 2014 I went to go get a smog test I was told that the gas cap failed I return to O'Reilly Auto store to return the gas cap and let them know their gas cap had failed during smog test. Assistant manager told me they only do store credit or exchanges but never mentioned refund on the back of the receipt it states its at the stores discretion at a cost of $15.26 I prefer a refund on a defective part assistant manager never gave me that option to talk to the manager she told me the manager is out of the store when once I went back in the store. I will post a review once I talk to the manager and find out what can be done to alleviate this situation.. The Assist Mgr Obviously had a chance to talk with the mgr who waved me in from the parking lot... He looks at the receipt and Decides also to not give me a refund on the 15 or so bucks I spent for a part than I only had for 5-7 days. The policy says to get a new manufactured part or refund it says nothing about store credit which I refused because I have no need for anything else, I spent my hard earned money at your store I want it back because the part purchase is defective... and I have no need for a new one. read more

O'Reilly Auto Parts - Cust sat is a top priority a defect in materials or workmanship we will at our options provide a replacement product or a refund - Auto Parts & Supplies Near Me - Gardena, California

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Huge shout out to Hever and Miguel. They are definitely under staffed and I watched these two guys work their butts off. Very professional, friendly and courteous. Thanks guys. read more

I bought my fan for my car at the Lakewood California location and was told that I had to drive to this location to pick it up. When I got there there was confusion about who was the manager and who wasn't and they said they never carried this fan before! I showed them my receipt and saying that the Lakewood store showed it in their system that todo have it and that is why I went ahead and purchased it! They gave me so much attitude! Then they said I have to go to their HUb location! I ask them can they call to make sure and what is the HUB location! Again attitude!!!! They say there is another location! I'm so confused!!! Still looking for my part!!! read more

Carlos is the man. This is the second time I've dealt with him. Today he helped me figure out a little mystery with my headlights. Only took him a minute- but then they didn't have the parts I needed. He called a local store and found out they DID have the parts. That was super cool of him. He coulda just shrugged his shoulders. I appreciate the extra minute he took for me. I'll keep coming back. read more

Stopped in to pick up some touchup paint for my Honda (I was on the way to Pep Boys in Lawndale) and noticed them. Big parking lot for such a small store. The man there knew what he was doing! They had the perfect color for my car! Thanks! read more

Yesterday my friend and I went into O'Reilly after being told at auto zone across the street that we'd have to wait for assistance until 4pm(it was 3:30) when the other employees returned from break. I noticed that O'Reillys was across so we went over there instead. From the moment we walked in until the moment we left it was a great experience. Carlos was welcoming, knowledgeable and extremely professional. He helped assist with our battery purchase and helped install. I know that's probably not in his "job description" but he helped us anyway. Thank you Carlos! read more

I came here at 8pm on a Friday and it was closed!!!!! They were suppose to close at 10pm! The lights were on. The signed said open. And nothing. I waited and 2 workers appeared went to the door to check if it was locked and disappeared into the back. Unbelievable. I wasn't the only customer outside waiting. Would give 0 stars if I could read more

I came in for a simple bolt extractor & these guys didn't know what I was talking about,not very friendly no customer service

Had a problem with my car and an employee named Geo took the time to come out and help Me check my truck with no questions asked... My headlight was also out and brought it to my attention that I had a one year guarantee on my headlights. I will not be going back to AutoZone anytime soon. Customer service is awesome at O'Reilly's... Thank You Mr, Geo! read more

It was my first time walking in this auto parts on Thursday 11-5-2015 at 5:45 pm, I've never been here before, even though I live just a block away. There was 3 Cashiers helping people when I walked in so I did not expect them to say hello. The customer just paid was telling the cashier that "there you go, now you have a customer". But one of the male cashier was too excited about his vegas trip for the weekend, i stood by the oil area to get help with what oil to use. One of the short fat guy made a B line to avoid me. The third cashier which is a female went in the back so there was only 2 male employee left. Talked more about the vegas trip on what champagne he will drink that he cannot even name it he called it "Brut". So if they are reading this, they know I am not lying at all. I felt like these employees are very rude so I will never come back to this store ever. Two things upset me the most is, #1. In front of their door shows "Customer Satisfaction is our #1 Priority", and #2. Review their video cameras and see how their employees really are and if I am telling the truth- as well as "there was no one else in the store at that time except me". Unbelievable. I will stick to my regular Auto Zone on Artesia and Hawthorne Blvd where they greet you as soon as you walk in and they need to remove their sign on their door because if their employees are like that, it goes the same as the higher ups and manager. I called their phone number for the store manager Daniel Lorenzo at 1-310-515-6845. Someone picked up which is those male cashier, He was even more Rude on the phone, unapologetic. I said let me speak to your manager and he said there is no manager right now. Enough with my review, they need to replace these employees so they will have repeat customers like myself who lives a block away from this auto store. It is pointless to call John Intrieri who is their regional manager or Chad Keel. Like I said, if their employees are like this, then the person who hires them seems to be like their employees in my opinion. read more

O'Reilly Auto Parts - This customer Satisfaction is their number 1 Priority is just to draw customers in. I walked in 11-5-15 and 3 cashiers saw me but no hello. - Auto Parts & Supplies Near Me - Gardena, California

I walked into the store today, looking for some 20 amp mini fuses. The store was completely out of stock of the 20 amp mini. this is a very common fuse and being a auto parts store this item should always be in stock. all that was in stock were the "glow" style that are quite a bit more in cost. i asked the store manager if he had any in the back he said no. i asked to match the price of the non-glow style he refused. this is very poor customer service.. read more

Aaron is the best!! He went out his way to replace my blinkers lights and didn't even hesitate to do it. He was very friendly and knows a lot about cars. If you're ever in the area please ask for Aaron before letting anyone else help you out. read more

To the helper below me.....First of all what kind of person has the time to video record on YouTube and yelp about their failing attempt to return a part for $15. Your whole bitch fit about this is flawed from the start. The video, In which you stated you clearly used the part, it was NOT the issue. So that implies the part ISNT defective but simply not your problem. In which your issue would fall under the emissions category. Meaning you will be paying out of your ass for other parts including 02 sensors to pass your POS Mercury Cougar. (You already lost the battle with that purchase lol) and further more you try to return a perfectly good gas cap that has been used and obviously going to be rejected by another customer because who wants to purchase a used cap? If the cap was "defective" like you claim- don't you think the warranty is valid grounds for him giving you another because now you are still without a gas cap? So I must have missed the memo about them being "Oreilly rent A part" and to be honest I remember Jack ass customers who walked into the store using parts not knowing what the issue was and still demand their money back. And the DM would send them a gift card because no one has time to listen to adults bitch and moan about $15 (so let's pay them off so we can talk about what a baby they are being hahahaha) gotta love it. By the way you have poor grammar maybe you should worry about educating yourself on abuse of warranty and proper English language/etiquette instead of your shitty $15. I'm glad I'm out of customer service now. I as a customer to any other retailer would never purchase something and expect money back after using it. Dealing with the cry baby public would drive one to drink. Heavily. read more

Service was in a low standard , employee gave no customer service on trying to do an even exchange even though a receipt was provided and warrantee on item in refused to help with our needs. Manager wasn't helpful at all as well and we got stuck with the unuseful item that has been used for about a month and it has a two year warranty and now is no longer good for us. read more

Do not go here. Avoid avoid avoid. I bought a wrench for 8$ thinking I was going to use it with other parts I bought during same purchase. so I went home to find out I didn't need it anymore. So I return 10 mins later to buy more parts. I tried to return and Worker said I used the wrench and I said to ask the manager and he said no as well and never came out of the back. Why would I go out of my way to return a $8 wrench? Just boggles my mind. So he accused me of lying straight to my face. Isn't the customer always right? They just lost a loyal customer for $8 wrench. I rather drive more for better customer service. So I left wrench there for accusing me of lying which you know they going to put back on shelf for resale. Don't go here. read more

I really love patronizing this O'Reilly store. The customer service is always excellent every time I come here. The prices are great and they always have what you need. read more

purchased about 120.00 worth with a credit card ............later when one of the items were returned they told me if I didn't give them all of my information. that they already had thru my credit card purchase they wouldn't refund my card ..... so the manager tells me its to protect both of us, I reminded him that he had it all and didn't need any more info .........he directly lies about the info collection . this was data mining . full on . do not give him any real information.....................I didn't......... same manager as jonathan c comment.......guys gota real attitude about returns do not buy anything you might have to return.............. forgot about this little ditty if you want to get there coupons from the web site .............YOU GOTTA GIVE THEM YOUR EMAIL INFORMATION. getting my drift...........nice try guys.........DATA MINING.......................UPDATE 6/2/15.......CORPORATE EMAILED ME AND TOLD ME WHAT I ACCUSED THEM OF , THEY ARE DATA MINING YOUR INFO AND USEING IT TO PROFILE YOU.......AKA TRACK YOU .............. read more