The staff were unprofessional, careless, and lacked basic product knowledge. I provided the exact…read moreyear and model of my vehicle (2014 Chevrolet Volt) and even showed the correct filter information, yet they still sold me the wrong filter. This mistake wasted my time and caused unnecessary inconvenience. Employees should know how to look up parts correctly before giving advice to customers. Very disappointing experience.

Today I visited the autozone to buy a car headlight bulb. I asked an employee for help installing…read moreit, but he told me it was "impossible" because an air intake was blocking access to the bulb. He even suggested that I go to a body shop to have the air intake removed just to replace a simple light. This was honestly ridiculous. After that, I replaced the bulb myself in less than one minute, without removing anything at all. I'm very disappointed by how unqualified and misleading the advice was. Employees should have at least basic knowledge of simple car maintenance, or at the very least not give incorrect recommendations that waste customers' time and money.

I absolutely would recommend this place, professional courteous, and a pleasant to do business with…read morevery knowledgeable. Worked with Giovanni. Very knowledgeable and will for sure come back again thank you.

3.12.2023 I needed…read morean obscure tool to change the valve springs on the engine and saw this store and stopped in ~ they have a good variety of tools on hand, regular mechanic's tools and specialty tools like this one . I bought it for a good price and the counter man ?Jose? was courteous, friendly and helpful ~ he saw that I'm a Journeyman Mechanic by the tool I bought and make sure I had everything I needed before ringing me up . Got me serviced and out the door P.D.Q . . Try this place before you go to the big chain stores . Nate

the cashier was saying my 5 dollar bill was fake, even the person in the bar said "that shit fake…read moreasf" like come on learn how to read fake and real dollars bills‍‍

If I wasn't purchasing a necessity I would have left..3 people at the register no one says a word…read moreor acknowledges me while stand there and then the assistant manager comes and up 5 minutes later which must not be a position that is that hard to obtain because he laughed and said "well they usually say "welcome". he should not be in charge of anything

Lawrence Ambrosio made me feel welcome and made buying a car much less painful than expected. Thank…read moreyou Lawrence!

Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

So, I took Raptor to South Bay Ford to fix passenger side window stopping half way up at times…read more WOW, this place is amazing! I received incredible service and enjoyed a complimentary tea from a voucher at their cafe. Per the invoice, "Found no codes related for the concern. Performed pinpoint test and found faulty regulator and motor assembly. Test, pass." Highly recommended! Some background; this was my experience at AutoNation Ford Torrance before visiting South Bay Ford. I totally agree with Rebecca, I need a stronger word than incompetent. The service department here should just close. My Raptor's front passenger side window would stop half way up at times. According to the invoice, "Scanned vehicle for any codes. Performed passenger window initialization to fix window concern. Cleared any related codes. Verified that solution worked". Picked up truck and windows were down. As I'm driving off the lot, raise windows and passenger side window stopped half way up!%#%$????? Immediately called worthless service manager Melvin Alvarado and he was nowhere to be found. Left message with another person, but Melvin never returned my call (still waiting, been 7 days). Don't bother me to call your GM, it obviously hasn't done shit based on all the other 1 star reviews you've received.

My MKC had an issue with a sensor. Terrence was my Service Team Lead. The issue was resolved. He…read moreordered the part and once it was delivered I brought the car back and it was fixed within an hour. He also ensured I was given a coupon for the cafeteria. As a woman I didn't feel taken advantage of instead he's professional. The price was extremely reasonable!!!

Joseph and Humberto super attentive gentleman, willing to respond any questions and concerns I had…read moreregarding my vehicle. They helped me with my Toyota Camry oil change today, I am more than happy with their efficient service and friendly demeanor which will have me coming back. I highly recommend this location!! Joseph and Humberto keep the hard work!

Really wanted to like this place. Not that I don't like paying a $170 for a typical oil change on a…read more2023 Kia, but when someone pulls up and tells you $120 for an oil change and then are quoted $50 bucks more because your car takes 6 quarts instead of 5, that is some expensive oil...I will stick to the dealership. Spend 30 mins more there in an AC'd room with about $80 extra bucks in my pocket...that is all.

Wonderful experience. It's clear that the management and ownership of this service center are…read morefocused on building a strong reputation within the community. The service team was accommodating, professional, and genuinely kind. I brought my car in for a tire patch, and they handled it quickly and at no cost. They understand that taking care of customers the right way builds long term trust and loyalty. It's a smart, community focused approach to doing business. I'll absolutely be referring others and will be back for any future car needs.

Amazing experience, I'll definitely return here for my automotive needs!!…read more My tire had been deflating slowly over time, and finally I decided to get it checked out. The first place I went tried to rip me off by saying I needed new tires entirely. I didn't believe them so I visited Discount Tire and Service and they had my tire patched and repaired (it was a nail) in under an hour--and they did it FOR FREE!! I hadn't even made an appointment (because the other place freaked me out), I just called and asked if I could come over. The person I spoke with (Chris I think?) was so warm and friendly. The person who did the repair explained how my tires were fine, it was just a nail. They really inspired confidence and gained a new customer for sure! Thank you Discount Tire and Service!!

I recently purchased a Ford Mustang Mach-E from South Bay Ford. This was the first car I had…read morepurchased in over 10 years because I really dislike the car buying process. The guys, Mike Covani and Brendan Lenehan made the process so easy! I was shocked. I'm 65 so I have purchased a lot of cars in my life, and this was BY FAR the easiest and best car buying experience I have ever had. They found me the exact car I wanted, worked with me on all the bells and whistles and got me off the lot with my new car for far less than I expected to pay. I just can't say enough about what a pleasant experience it was. Everyone I dealt with at the dealership was friendly and helpful and I felt very comfortable. And I love my new car!

I recently brought my vehicle into this dealership for a recall service and unfortunately had a…read morevery disappointing experience. When I dropped off my car, the paint on the hood was in good condition with no clear coat damage or chipping. After picking up my vehicle, I immediately noticed multiple areas of chipped paint -- some down to primer and even bare metal -- along with visible clear coat damage and stripped coating on the hood. I brought this to the attention of the service manager, but instead of properly addressing the concern, I was told the damage was caused by "rocks" and that the clear coat stripping was due to "water penetration." These explanations do not make sense given that the vehicle was in the dealership's possession during the service and did not have these issues beforehand. I The vehicle was also washed by the dealership during service. Given that the paint damage and stripped coating appeared immediately after pickup, it is reasonable to conclude the damage may have occurred during that process, especially considering the severity of the clear coat removal." This appears to be a clear case of lot damage that occurred while the vehicle was under the dealership's care. The lack of accountability and dismissal of the issue by management is extremely concerning. I am not questioning warranty coverage -- I am pointing out that my vehicle was returned to me in worse condition than when I left it, which should fall under dealership responsibility. Keep in mind this is a 2024 Mustang - damage to the paint at that severity and not taking accountability is not professional. I am hoping this can still be resolved properly, but based on my current experience, I would advise others to thoroughly inspect their vehicles before and after service.