went to return a battery that was never used and still under warranty , 2 18-19 year olds smoking…read moredope working there tried telling me the battery was dead and i had it outside . Never seen such childish patnetic customer service . Corporate needs to get involved in this location they are scamming customers . We will be spreading the word on this shitty business owner & location and the lack of service they provide . I am sure the reviews, complaints, and word of mouth damage was worth not helping a customer over $150 .

3 months ago I went into the Batteries Plus on Helmer to buy a key fob, paid for it, made an appt…read moreto program it. Get there and was told they are awaiting a special attachment for the year and make, they will call in a few days. 2 weeks later I stop in and a female employee starts ranting about how that guy was fired because he didn't know what he was doing and lazy. So made another appointment and 5 weeks ago finally got the fob but the emergency key couldn't be cut. She told me I'm sending it in, and I'll call you in a week. Once again no call so I wait to see how long it will take. Today I stop in to ask about the key and she throws up her arms and said she didn't even order it! I turned around and walked out! Everything is an excuse at this store. Every time I'm in that store she blames ex employees or customers. I would not recommend this store and if you need to use a Batteries Plus drive to Kalamazoo

I would like to say how much I appreciate Aaron who is always friendly, but most of all…read moreknowledgeable - it is nice to be able to be treated with a nice smile and feel confident in the service

Stopped by for a lawnmower battery and was helped cheerfully and quickly. I have gotten UPS…read morebatteries here before too nice folk and very helpful. They also do phone repairs here as well.

I think my first time using this location will be my only time. I was on the hunt recently to…read moreupgrade the rechargeable batteries in some karaoke mics. Figured the *battery specialty store* would be my ticket to happier singing! Here's how it all went. First visit: I'm waiting my turn in line listening to a disgruntled customer in front of me explain his situation before leaving in apparent frustration. When it came to my turn I was asked to return when a different employee who had better knowledge of my particular batteries. Okay, I suppose that happens. No big deal. First return visit: I'm waiting my turn in line listening to a different disgruntled customer plead her case before leaving in apparent frustration. (I'm thinking, "That's odd--why do folks here seem to be so unhappy?") When I reached the counter I showed the current mic batteries to the service agent so that the proper batteries could be found. I was told the upgrades I needed could be ordered, and they'd arrive by Friday. So, I ordered the batteries and headed home with wonderful anticipation. My Friday visit: I return to pick up the batteries only to find that the wrong variety had been ordered. Oof. I gave up and sought help elsewhere. C'mon, gang. You're the battery specialists. I know you've got a better one in you.

Not knowledgeable about load testing and draw. Very disappointing. Tried to talk to them about…read morebattery loads , etc. They don't care or can't comprehend. Never again.

they completely burned my phone caught it on fire the employee said they didn't have a loaner then…read moreI called manager the following day as he wasn't in that day he was kind of rude to me said he ordered a new phone but it won't be in for a few days I will be without my phone for 5/6 days I ask him why we can't just go locally to get a new phone he tells me that is not there policy so I have to be inconvenienced for a week for there incompetence will not ever be doing business there again

Noele helped me with an elderly friend last month. She was so kind and patient why we figured out…read morewhy her phone was not charging. So I went back last week to get her batteries for her watch only because Noel went out of her way to help us. She was fabulous!

Today's service that I received from Tim was excellent. Tim was very knowledgeable and also very…read morepersonable. He went the extra mile to help me with my car's battery issue.

Nic at the Okemos Store continues to provide valuable information regarding batteries, recycling,…read moreand related electronics over and above the great selection of batteries and related products in the store! I wish I had gone to consult with Nic sooner!

Recently ordered a new key fob. Was told it would be in the following Wednesday. Took almost 3…read moreweeks. When in they were unable to program it after 1-1/2 hours. They still wanted me to pay for it. I refused and the manager agreed with me. Ordered another from Amazon and got it the next day. I was able to program it in less than 5 minutes. Works perfect!

Tech replaced the front screen of my galaxy s23. He inspected first and made sure everything…read morelooked good all around. Same day appointment. Gave me a discount for making an online appt. Fixed within a couple of hours. Works just as good as before. Thanks!

These guys are the best in the battery business! As a small business owner we consider them a…read morevaluable partner in a world where service is often second to price. Interstate makes some of the best quality products and the price is competitive. They have been our first choice for over 20 years!

My husband just went in for some battery help, and these guys went above and beyond to help! Jeff…read morewarrantied two of his 6month old Optima batteries without questions. They were super helpful and this is the place you should go for any battery needs! 5 stars all around!

Great place to get batteries and lanterns or flashlights. Friendly, knowledgeable service! Nice…read moreto know there's a place to go where you can easily find those odd-sized batteries for kids toys and sound books!!

From the owner: Duracell Procell Batteries, Rayovac, Sony bulk, BB Battery Sealed Lead Acid VRLA and over 600 other…read morebatteries. Maglite flashlights, parts and accessories along with Streamlight flashlights and others.