Was looking for a spare part, and the employees were very knowledgeable when I phoned them. I drove…read moreover and was shocked to see that NONE of the sales associates were wearing masks despite the state-wide mandate and us being at the height of the pandemic. ALL of the customers in the store wore masks. I turned around and found the same part on Amazon half price. Wasted an hour's drive. I'm not giving my money to people who obviously don't value my health. Please keep everyone safe.

I'm not really a do-it-yourself car guy, I just needed to replace the wipers on my car & was…read moregreeted when I went in & one of the guys came out to help me select the wipers & when I found out that I asked for the wrong size on 1 of them & had to go back, they exchanged it for me with no issue at all.

Went to O'Reilly today to buy a cabin and engine air filter. Talking with Chris in Concord, NH…read morelocation and he tested my alternator and battery. He gave me recommendations for a new battery and mentioned when I had the budget to replace it because its pretty much dead.... No pressure to purchase. So I picked the middle battery with a 3 year warranty and Chris installed it for me. 10 minutes from walking in the store to driving out of the parking lot. Great customer service!! Thank you so much! I'll be back for my motorcycle battery.

I couldn't get over how great all the employees were there. I called them looking for a water pump…read morefor an old Jaguar on a Sunday morning. They had to source all of the parts needed to complete the job from their warehouse, but still had everything ready for pickup at the store by 2:30. If they can get Jaguar parts that quickly to the store, everyone reading this with more conventional car makes should definitely be buying parts here. Ron

Knowledgeable and friendly. Will return!!! If they don't…read morehave a part on hand they usually have it delivered to their store by the next day.

Date of visit: July 25, 2025 Time: Around 11:30 AM…read more We stopped into O'Reilly in Brattleboro while dealing with a trailer hitch emergency on the road. We asked about their tool loaner program -- something they publicly advertise. The older gentleman who first greeted us had a crumby attitude from the start. He seemed irritated by our presence, cut us off mid-sentence, and quickly denied us without much explanation. His tone and body language made us feel completely unwelcome -- and frankly, it felt like more than just a bad mood. On the flip side, the younger guy with glasses was polite, helpful, and really tried to assist us. Unfortunately, the older employee kept butting in and overriding everything, refusing to let us borrow tools even though the younger guy was clearly willing to help. It was frustrating and disappointing. We left feeling disrespected and turned to Advance Auto down the street -- where we were helped without judgment or hassle. If O'Reilly wants to represent themselves as a reliable stop for travelers and folks in a pinch, they need to take a look at who they've got at the front counter.

I stopped at the Concord, NH Auto Zone this morning at around 9:30 or 9:45 am. I am being specific…read morebecause I forgot to get the name of the helpful person that assisted me. I thought the time frame may help for management to know who was working this morning. Earlier, when cleaning snow off my windshield, I bumped my windshield wiper with my snow broom. The wiper blade broke and a part fell off. I saw a colleague at work too, clearing snow and asked him for help. He had a look and said the wiper was broken and I needed a new one. I ended up at Auto Zone right after this. The man that helped me was having a look at the part I brought in and then I also handed him a smaller piece that had come off. Immediately he took the small piece I gave him and he was able to connect it to the other piece. He said, you don't need a new wiper blade. He then walked me to my car and reattached the piece to the wiper part. I asked if I owned him any money for his help and he smiled and said no and to have a great day. I sure wish I had asked his name. I am very happy for the kind, helpful and courteous service that I received from the Fort Eddy Rd. location. His kindness and great customer service made my day. And he did not have to be honest. He could have easily sold me a new windshield wiper. Thanks for your honestly and great manners and outstanding customer service.

We needed a battery replaced and were unsure of the specifications the vehicle required. Sabastian…read morehelped us determine what we needed based upon our budget and wants. He then proceeded to install the battery for us while helping me understand all that automotive jazz. It was fun, a learning experience, and a 1000% positive atmosphere. Would recommend. Thank you!