This has nothing to do with COVID-19 it has to do with not getting what you pay for…read more I went to VIP for 4 tires and a state inspection Steve the person behind the counter said sure we have those tires 930.00$ I said can you do a inspection too for same money he said sure after looking at my 2011 Toyota he said it needed work showed me 2 bent suspension bars (don't know how they got bent not going there ) I took car to my mechanic had it fixed . Called VIP to get reinspected told me the guy was in the hospital can't do. So I got screwed! Remember ask for Steve he'll give it to you

This VIP is the best !!! I got my oil change and an estimate for my tires ! They also are very…read morefriendly and nice business. Stop by won't regret it!

Went to O'Reilly today to buy a cabin and engine air filter. Talking with Chris in Concord, NH…read morelocation and he tested my alternator and battery. He gave me recommendations for a new battery and mentioned when I had the budget to replace it because its pretty much dead.... No pressure to purchase. So I picked the middle battery with a 3 year warranty and Chris installed it for me. 10 minutes from walking in the store to driving out of the parking lot. Great customer service!! Thank you so much! I'll be back for my motorcycle battery.

I couldn't get over how great all the employees were there. I called them looking for a water pump…read morefor an old Jaguar on a Sunday morning. They had to source all of the parts needed to complete the job from their warehouse, but still had everything ready for pickup at the store by 2:30. If they can get Jaguar parts that quickly to the store, everyone reading this with more conventional car makes should definitely be buying parts here. Ron

I stopped at the Concord, NH Auto Zone this morning at around 9:30 or 9:45 am. I am being specific…read morebecause I forgot to get the name of the helpful person that assisted me. I thought the time frame may help for management to know who was working this morning. Earlier, when cleaning snow off my windshield, I bumped my windshield wiper with my snow broom. The wiper blade broke and a part fell off. I saw a colleague at work too, clearing snow and asked him for help. He had a look and said the wiper was broken and I needed a new one. I ended up at Auto Zone right after this. The man that helped me was having a look at the part I brought in and then I also handed him a smaller piece that had come off. Immediately he took the small piece I gave him and he was able to connect it to the other piece. He said, you don't need a new wiper blade. He then walked me to my car and reattached the piece to the wiper part. I asked if I owned him any money for his help and he smiled and said no and to have a great day. I sure wish I had asked his name. I am very happy for the kind, helpful and courteous service that I received from the Fort Eddy Rd. location. His kindness and great customer service made my day. And he did not have to be honest. He could have easily sold me a new windshield wiper. Thanks for your honestly and great manners and outstanding customer service.

We needed a battery replaced and were unsure of the specifications the vehicle required. Sabastian…read morehelped us determine what we needed based upon our budget and wants. He then proceeded to install the battery for us while helping me understand all that automotive jazz. It was fun, a learning experience, and a 1000% positive atmosphere. Would recommend. Thank you!

Omg can I tell everyone how much I love this store! Every time I go in James and Joe are always so…read moreknowledgeable and helpful!!! I will always be a grateful customer for these two people!!!