Thank you Justice from O'Reilly Auto Parts in Kailua, HI! Professional and knowledgeable! He helped me purchase and then he installed the battery in my Lincoln Mark LT Truck!!! In and out in 30 minutes! You won my business! read more

Staff is always helpful and friendly!! Needed a truck battery and called to check if one was in stock and it was. Ask if it could be installed and told it could not because the type of truck I had so no problem, I got home and figured it out-removed battery cables and swapped battery out no problem! read more

I really like this store. Everyone is always friendly, knowledgeable, and helpful. Today was different in an even better way. I got there early, so the store was pretty empty. I needed help with oil change parts for recent car I purchased. Rosie helped me figure out the best parts for the vehicle and even walked me around to store to help me pickup the parts. Just great customer service, and a great experience for me. Because of people like her, O'Reilley's is my go-to parts store. Mahalo Rosie! read more

Great service helpful employees. I needed obd scanner they let me borrow one to use in the parking lot.

They are always nice - but every part we buy from these guys is JUNK!! Buy OEM and save yourself the headache! This place is the Radio Shack of the parts world! From now on only for oil/ coolant/ wiper fluid! read more

Zachery was so supportive of my unusual request for help/ His advice to me was exactly what I needed to take off some material stuck on my car. Thank you O'Reilly and your great customer service, provided by Zachery, on the 13th of September. A Adams, from California read more

Every damn time I'm in this store, the staff is above and beyond helpful. This week Isiah not only helped me figure out the proper battery for my bike, but then gave me some tips, and even helped me change it in the parking lot with some awesome tools he had available. Such a rockstar. Every time man, these O'reilly employees just show you the best customer service, and keep you from melting down every time the next thing goes wrong haha. Always big smiles, great suggestions, knowledge and expertise, and some good old fashioned creativity. You guys are awesome, thank you for all you do! read more

Told costumer that the AC pro is Idiot free!! We had bad costumer service from a female worker that is working here at Kailua O'Reilly around 1:00pm. read more

They always have what I need I love this parts store. They are always very helpful when I need help finding anything

Everything was great David and Isaiah was awesome. The whole staff was courteous and helpful I would recommend this store to anyone. Also I didn't have to wait for my parts to come from their warehouse it was in stock at the store. read more

Ó Reilly Auto Parts in Honolulu has been my best go-to place for those difficult to find parts for older vehicles like my 91 Mitsubishi Pro Max P/U. This past weekend I had the opportunity to check out their Kailua location and was pleasantly surprised by the same friendly and professional customer service and going the extra mile to help me find an alternative to a part that was not available for a must fix job I had in progress. I believe Ryan was the Represenative that assisted me. Thankfully his attention to detail, knowledge and ability to understand my situation all made my visits a Five Star Experience. It's nice to know where to go to find the Luck 'Reilly's Auto Parts! Service, Satisfaction, a Rewards Program & Military Discount for Veterans. Rock On! Ó Reilly's read more

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Kailua store is always courteous and professional. On my recent visit for a failed battery, an associate proactively identified the battery was still under warranty and they quickly replaced. Big Mahalos!! read more

Very horrible experience here today unfortunately I have to say O'Reilly what happened to the real workers who use to represent your store with aloha make you feel welcome and appreciated for supporting your business been coming here for years and years but today the experience with a couple of the workers went downhill. First off walking in today to get a new battery under my warranty the man working the front desk ask for the warranty which I did not have the actual paper warranty on me but I know that O' Reilly is great with keeping their customer's information and warranty in their data base which usually a good representative would ask my name and search it up and say okay we will test it and call you when it's ready, but instead this guy seemed really annoyed that I didn't have it and on top of that didn't even call when my battery was finally ready I had to call and check in hours later. Okay so getting back to the store the next experience from another miserable worker named Daniel " really heavy big set guy " not only we had to deal with him and his horrible attitude but every customer that was in the store had seen how this guy was treating the customers he called up, he was absolutely so rude yelling "next!!!!!! " in a very pissed off way absolutely rude and very unprofessional talking down to people as if he was someone with high authority. Daniel was so angry that we didn't have the little yellow sticker and obviously hated that he had to look up the information on the data base and tried to scold us about it! Like what? Absolutely not! What a shame for O' Reilly auto parts to have employees like this here it makes your business look so bad! my husband and his company spends thousands and thousands of dollars here and this is what we have to look forward to? if they don't do something about this now they will loose a lot of money and customers many customers. We even mentioned what happened to another company that we know and they knew the name of this same worker so this guy has been treating people like this for years! How is this guy still there? An official complaint has been made to corporate they said they will have a meeting on this, something has to be done and these employees should not be there or needs a lot of retraining done! shame shame O'reilly your cooperate company definitely needs knowledge of this for the sake of your business. read more

Came with a friend and my dad to get wipers for my friends car (a Mustang)...store was crowded and there was a short line, but the team that was working, greeted us, said they would be right with us...and continued to help the others before us. When my friend finally chose her wipers and paid (they were A LOT more than Costco) but....she needed them ASAP...so you pay for convenience...we asked if someone could put them on for her...Joshua offered and came outside and the first thing out of his mouth was nice Mustang....that was nice of him to pay my friend a compliment as she was a little overwhelmed with this process. After chatting with Joshua for a few minutes we found that he had a Mustang too.....but not any regular Mustang, he fixed it up himself! It was nice to be able to interact with him while he kept putting the wiper blades on. Come to find out he is also a Marine so we thanked him for his service! The customer service that Joshua exemplified was outstanding. I hope his manager reads this and commends him for being so helpful, and personable and engaging in conversation with us. Thanks Joshua! read more

Our battery died on Friday beginning our little staycation. Got a jump then went to O'Reillys and Kristopher was awesome! Changed our battery in minutes and we were in our way! read more

So very glad they had batteries in stock for my key fobs. My batteries died and my car wouldn't start. Quick easy fix and now back on the road read more

Ray the manager over at this O'Reilly was very disrespectful. Seems like he was in a hurry, didn't care of what I had to say and didn't put much effort into getting the parts I needed, he sold me THE WRONG COOLANT AND TRANSMISSION FLUID, I told him all the information I needed and he was not helpful at all, I always shop at this store but this one interaction with the manager of the store really put a bad taste in my mouth. At least he got me the right radiator for my car but I ended up going to Kaneohe O'Reilly which, even though they were slammed with customers, was very helpful and Jake was an awesome guy! read more

I only wish I could remember the names of the two individuals that helped my mom in-law some months ago and the guy this afternoon (6/27/23) that helped my teen age daughter change out a bad battery on her grandma's car!! All the staff there is AMAZING & show SO MUCH ALOHA when it comes to customer service!!! If could would have given them 10+ STARS review. Again MAHALO to ALL the workers there for truly exceptional customer service!!! read more

The crew at O'Reilly Kailua deserve ten stars! I am not very knowledgeable of cars and every single time I go to this store the people are helpful and nice. They go above and beyond to help their customers. In this day and age, it's incredible how awesome the staff is at this store. I have never once had a bad experience at O'Reilly Kailua, mahalo to the staff for all the help and smiles! read more

This is seriously the best auto parts store ever. Not only do they pretty much have everything, but the customer service is above and beyond. EVERY time I call, someone answers. Every single time. It's so reassuring. They answer with confidence, positivity, patience, calmness, and just above and beyond. Professional. They're also open pretty late, which is great if you need something last minute, because most of the time, they're open! So awesome. The store is always clean and put together too. They have warranties for pretty much everything, and the return policy is good and easy. They have high quality products. They also check your battery, starter, and alternator for free, on the spot. They have some employees who seriously go above and beyond. I needed a battery cover (the hooks) to be shorter, and one of the employees made it shorter for me. Everyone here simply loves to help you, and simply wants the best for you. They have no intention of ripping anyone off, all they want is for your car to be great and you to be happy. Every time I go here I instantly feel relaxed, because I trust the employees here. They are kind, patient, relaxing, and positive. All the employees treat the other employees here really well too, from what it seems. It seems like they all get along and have good relationships, which is a great look. Right in Kailua too, so you don't even have to drive really far. Thank you!!! read more

Where to begin!!! Zachary you are a life saver!!! I came in stressed and left feeling like family! Not only did he come out and help me check my oil levels, He taught me how to check it in for future!!! He took me inside the store and helped me pick out every item I would need and he explained each item and when they were used for! He answered all my questions to the point where I felt Confident for the future.If these issues arise I would know how to fix it. He help clean my Imaginary terminal that had blue stuff all over it, he help me put in the oil and checked it two times after to make sure it was perfect!!! He helped me put in the coolant that was hardly there. He helped me fix all the wrongs that GMC had did not even 1 month and half ago when I paid for a oil change and for Fluids to be topped off Instead, my car didnt get the oil nor the fluids and it had caused so many issues that I've never had before and thanks to Zachary, everything was fixed today.Thank you so much O'REILLY.You really came through and helped me and my family out today!! Thank you so much!! read more

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The guys gave been there, done that & willing to go out to the lot & show you how, if you don't know. Great guys (and girls) Always

Best service compared to their other locations. I was in the area and my car battery died...and it was a Sunday. They were so patient and helpful despite them being so busy. read more

This Oreilly auto parts gets a five star !! So if you need a auto part shop this is the one to go too ..I Had a little problem early Saturday morning where my window wiper blade flew off my car and I stop in to get an replacement window wiper for my car which of course a girl don't know how to put it on... so Alan the salesperson was awesome !! He replaced my window wiper and saved the day this places gets five stars !!! Thank you read more

My rear view mirror broke off so I stopped by Oreillys. As soon as I walked in, Manu asked what I needed, helped me find the mirror and even offered to install it for me. Manu was so helpful, courteous, and friendly to me and my son. Mahalo nui e Manu! We'll definitely be back for any future car needs with such great customer service. read more

Great service! Came in here to try a few items for my car before my inspection and the staff was very knowledgeable and helpful. Everything is in order and it's kept very clean. If there's something you can't find, just ask and they may have it behind the counter. Also- they give military discount! read more

Carl made me incredibly uncomfortable with his sexist remarks during my visit today. My boyfriend and I were called up to a register by Carl who promptly asked us how we were, my boyfriend answered "We're good, thank you" and I smiled behind my mask. Carl pointedly asked how I was and I answered very good, thank you--so far so good. My boyfriend asked to make certain a part he's purchasing is compatible with his car, and Carl pointed at /me/ and asked, "did she pick it out?". My boyfriend answered no, and Carl said, "oh, then it's probably right." I couldn't hold back. I'm not letting an older white male be allowed to go on not called out in 2020 about that kind of misogynistic humor--I laughed a little and said "oh yeah, that's right and sexist." Carl replies, "No, it's good that you came in to learn." Two sexist remarks one after the other. I suppose this man has it engrained in him to the extent where he doesn't realize he's being sexist, because he denied the first remark with /another/ sexist one. And so what? Is he implying women don't know what the h they're looking at in auto stores? That O'reilly's is a male store? I'm not happy. I should not be made to feel uncomfortable because I'm a woman. Not sure his remarks were sexist? Here's the sexist test: Would he say what he said to me to a guy? No. That's sexism. Maybe he profiled me to not become upset because my boyfriend and I have baby faces. Who knows. I hope management sees this and retrains him so he doesn't make another woman uncomfortable. My poor boyfriend was so sorry this happened and I'm so sorry that we're not coming back to this store. read more

***Pre/During COVID-19 Visit*** These guys are AWESOME!!! I was looking for a trunk container for the stuff in my vehicle and sure enough, they had it. I also walked out with a brand new steering wheel cover with a 10% military discount on top of that. The employees here go out of their way to help you and answer any questions you may have. Mahalo! read more

Mahalo Rosie for your knowledge and grade A service! 3 gays trying to butch it up to fix our own vehicles to save money during these hard times sounds like a good comedy sitcom to watch! You'd expect disasters, but with your help, we should manage just fine! You went above and beyond and we greatly appreciate your help! Mahalo Nui! read more

10 outta 10! Oreillys is the best store in town for parts. Especially that dude Kris.

I want to give a shout out to Manu. He was a life saver today. Knowing nothing about cars. My hubby sent me there to get coolant since my light went on. Manu helped me find the items I needed and also filled the reservoir and made sure I didn't have leaks in my hoses. Thank you! I did get to the food bank event on time to volunteer with no issues. read more

I can't say enough about how incredibly helpful this place has been. Backstory: I am pregnant and my husband is deployed. I'm trying to keep up with two mopeds, a truck and a car (along with what seems like a million other things going on). So, of course, I get a big giant alert saying STOP on my VW. It said something about coolant being low as I was on my way into town for a doctors appointment. I was greeted by Manu, who had the biggest smile in Kailua! He's familiar with my car and was so happy to help. I know nothing about auto-motives... so I was really nervous it was something major! He brought me in, picked out the 50/50 blend (now I know stuff, no big deal), and even poured it in and showed me where to put in just in case it happens again. Also, I made it to my appointment on time!! He'll never know how this small act of kindness helped me and my day. I emailed my husband that he could relax and ignore the previous frantic email because I had handled the "crisis". Thank you, Manu and O'reillys. It's amazing to know that help is available while being so far from home and when my husband is overseas. P.S. The coolant cost around $11.00 and I have enough for what seems like 10 more years! read more

literally the best O'Reillys I've ever been to employees are the nicest and most of the time they have had all the parts I've needed if not they would have it in 1-3 days read more

Chris was extremely helpful and patient! Helped me out immensely with my car and was very informative about every question I had.

Hey team, So much respect to the Manager Allen (yesterday) for handling my order. What makes it special? I got a client call in the middle of the store (I'm one not to get involved in a call when I'm in the middle of a transaction, but did need to attend to my client) so I apologized to Allen while he looked up my parts. What was impressive was that even in the middle of my call Allen looked up pricing, mentioned that my part was on sale and if I wanted to become a rewards member. He did this with professionalism, patience, and kindness. Being in the mental health care industry I appreciate that Allen took the time to recognize my needs, my clients needs and patiently waited until I handled my clients needs while he handled my parts needs. This is one of many reasons why I keep coming back, the Aloha spirits is experienced every time. read more

So pleased! Not much of a car person and had a headlight go out. Was going to pay $120 to get it replaced, until a coworker said that was too much. Checked out Yelp and found O'Reilly right down the street. The gentleman asked for the make and year of the car, went to get the replacement bulbs, rang me up -- and installed them for me! Less than a 15-minute transaction on a Saturday evening. Much appreciated!! read more

Helpful even if you are a novice and a female. It's been years and I am always relieved after coming here for help with all my automotive needs. I send people to this location because there is no attempt to sell items you do not need these guys will set you straight every time. Small parking lot with lots of traffic in and out. These guys have a reputation that keeps folks coming back. read more

Came here to test the stock battery on our Jeep and the helpful guy at the counter said he could test it in the back if we took it out and gave it to him and he handed us a basket of tools. Cool! Except we needed an extension for the socket to get to the bolts. So I asked Rosie if they had one and she says "no, but you can buy one." We were just about to drive to Napa when the guy that originally helped us called Manu in the back who used his personal tools to help us out on his break! He had a socket extension and got our battery out. Thanks to Manu for going above and beyond for your customers! He definitely saved the sale since we ended up buying a new battery. read more

Always great service each time I have patronized this location. On 9/29, Manu spent around 10-15 minutes (mostly on hold) on the phone with Waipahu location to ensure the specific cabin filter I needed was available (as their online system showed only one was available on entire island) and to have it held for pickup. (O'Reilly can transfer it over on the same day but I was going that way anyway.) My favorite car parts place! Mahalo to Manu!! read more

Manu at the Kailua location is amazing. Best customer service EVER. Seriously he should get a raise. True example of ALOHA. Right on!