Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with! Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop! read more

such an awesome experience! everyone there was so kind. i was able to stay within my budget and in about an hour, i was on my way home with a car! :) my brother and i did inspect the car before purchasing, since it is bought as is. it was in really good shape. i'm a first timer to a lot of adulty things so the entire car purchase experience was new to me, and moani walked me through everything - she explained everything she was doing and what i was signing so i never once felt like i was pressured or confused. i'm so thankful for the car shop's help, and will recommend it to anyone who's looking for both affordability and quality. read more

I would not recommend this car shop, the owner tries to manipulate customers into writing good reviews for exchange of passing on safety inspection; I don't think I would trust him to purchase a vehicle read more

Had a great experience on 3/31/26 buying a Tacoma from these guys. Super efficient, responsive and professional (and friendly!). I worked with Moani to set up my test drive and find the best available financing. She was terrific. I did the test drive and paperwork/warranty options with Logan and it was seamless. This family owned dealership treats their customers right and with honesty. Plus the truck was fairly priced! I wish I could recommend a 10 star review. Thank you guys! read more

The Car Shop - Toyota Tacoma Truck - Car Dealers Near Me - Kaneohe, Hawaii

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Great customer service. Patrick was so helpful. We did a walk-in and they were able to fit us in right away. Bring cash. It's super close to Satellite City Hall Kaneohe too, who recommends them. read more

Came in for a safety check and couldn't be happier with the service. The team was welcoming, and super easy to deal with. Logan was amazing, very thorough and got everything done quickly and efficiently. It's rare to find an auto shop with this level of service- this is one of them. I'll definitely be back! read more

So I am incredibly new to the car-buying process as well as looking into getting a car on my own (my mom cosigned for my current vehicle). I was looking online for a used truck that didn't have an outrageous amount of miles on it and stumbled upon The Car Shop's website. I sent in a request for more info and Braddah Pat and his team got back to me half an hour later. Keep in mind now that this was probably around 9:00 PM. I had a response by 9:30 PM with a plan to come in-person the next morning to see the vehicle. Once I got there, I was really appreciative of Braddah Pat and his team for multiple reasons. 1) Braddah Pat had pulled out the truck that I was interested in 2) Him and his team were willing to talk numbers and work with me to pretty much get me in the car that day 3) He was very patient and answered all the questions I had. He and one of the other workers there (I wish I had gotten her name) helped explain a lot about the car buying process. Even though I had to walk away because buying a car is a huge decision, I didn't feel like Braddah Pat was disappointed or angry that he couldn't make a sale. 4) They're willing to keep working with you even after you leave. Maybe an hour after I left, Braddah Pat messaged me about another truck he had recently picked up that was along the lines of what I was looking for. Unfortunately had to turn that one down too, but impressed with the hussle regardless. I've always had a... crude/negative image of car sales people, especially used car lots like this. However, because of my experience here, I'll probably always come back to take a look at their inventory if I'm in need of a new car. They're good people over there. read more

Fast efficient thanks for getting me in asap! My Lexus reg was expired for a hot minute, it was nice to go back and forth between Kane'ohe dmv get my registration and than back to Pat easy quick drive. Also every where I called had a week wait or even to December! This was same day fast service Mahalo! read more

The Car Shop - My dog Marley approves - Car Dealers Near Me - Kaneohe, Hawaii

The car shop was fast and efficient. They were able to see me immediately and called me when there was an opening. Great customer service.

Update- warranty solutions they sell is HORRIBLE!!! My car has been in the shop now for 3 months pending approval of a new AC. Toyota windward is talking about NOT accepting this warranty any longer due to my issues. This means NOT A SINGLE Toyota service center on Oahu will accept warranty solutions. read more

5 stars for a reason! Pat was the most kind and helpful. He was able to squeeze me in for a last minute car safety check and had me out and on my way in less than 30 minutes. Greatly appreciate his flexible scheduling and aloha! read more

Bought a car here that was advertised as "no issues and in perfect conditions". Right after I brought it home I noticed that it was struggling to start and the engine light came on. I did report this to the The Car Shop. They told me not to worry about it because it was just a sensor warning. I bought a OBD2 scanner just to find out that all the previous codes have been erased from the system. Red flag. Fast forward 2 weeks, my alternator completely dies while I'm driving. I understand the vehicle was bought as-is so I have it fixed for 1000$ but the mechanic also tells me to be careful because the car might have transmission issues. Additionally, some minor issues: one of my windows + my hazard lights aren't working. I changed my air filter and it was completely BLACK. I think it has never been changed before. I don't like how everything is hidden. The car obviously has issues and they should have been upfront about it. I chose to put my whole trust in them because of the reviews but If you buy from this dealership make sure to bring the car to a trusted mechanic and have a pre-purchase check up. I also wanted to add that it is very hard to reach them for anything. You have to call at least 5 times. read more

Awesome buying experience. Moani and the rest of the gang there were so friendly and made the whole buying experience hassle free. Highly recommend anyone looking to purchase a car see this gem of a place! read more

I have gone there for my safety check the past few years and each time I really appreciate the service here. Like most safety check places, they are busy with many customers needing them, but Braddah Pat makes it happen for you. He has helped me with my safety check and is always friendly, quick, and very helpful. One year, my light was out and he fixed it that day so my safety could get passed. Super appreciated! I am a happy returning customer :) read more

By all means the car I bought looked great. When I took it in to get an oil change I was told that they couldn't put the car through their car wash cause, they were afraid the front hood and bumpers weren't attached well. Not very impressed with them. read more

Our new "go-to" place to purchase vehicles. Family owned and operated with incredible customer service. These folks are kind, honest and fair. If buying a vehicle seems stressful, just go to The Car Shop. Authentic Aloha served here for sure. Mahalos Logan, Jake, Braddah Pat and Moani. read more

The Car Shop - Excellent customer service. Honest and fair. - Car Dealers Near Me - Kaneohe, Hawaii

I'm from the westside and my tires were low and couldn't find a nearby air pump station. I saw this shop from the highway and took a chance to ask for help. Owner was clearly busy but said to wait a second so he could help me. He brought out the potable air and helped me. I truly appreciate the aloha spirit shown from the car shop. Highly recommended and will definitely keep in mind whenever I need work done! Mahalo aloha! read more

The guys at The Car Shop are great! Professional, friendly and great service. Thank you Patrick! read more

I live in Hilo on the Bigisland and couldn't test drive the truck I was interested in. Salesperson Moani Mundo went above and beyond to send a detailed video of the truck which I appreciated very much. read more

They got me in for safety and mentioned the buy and sell cars pretty in and out . Goodservice from safety . Was told to add this review and was not given my safety sticker until I changed it from 4 to 5 stars wasn't going to update but being guilted for giving me the sticker I paid for to only give a 5 star review felt wrong to me as someone who has worked in car sales and a small business owner myself and my code of ethics couldn't not say anything. Also from reading other reviews seems to be a theme read more

The Car Shop Hawaii was amazing! They accommodated us last minute for a safety inspection and got everything done quickly and efficiently. The staff was friendly, professional, and super helpful. Highly recommend if you need fast and reliable service! read more

Customer service. The guy that does the safety checks needs to work on his people skills, he was so rude and almost upset with us for needing to get a safety check because he said IT'S MORE WORK FOR ME. Well, I mean, if that's the case, maybe you should get another job if you have issues with doing what you're there to do. For a service your business offers. A real jerk. If I could give 0 's, I would. read more

Buyer beware! I bought a 2018 Ford Ecosport with 60k miles from there in May 2023. I was promised from the owner 5-star service. What I got was way below 1 star. I bought it "as is" but assumed the business (https://www.hawaiicarshop.com/) did a mechanical and electrical check before selling to the public. I was WRONG. Within the next couple of months, I had to replace tires, battery and windshield wiper pump. Unfortunately, I had no way of know that this was just the beginning of problems from this lemon sold by The Car Shop. With 5500 miles the motor locked up and I was stranded on the freeway. When I contacted the owner of The Car Shop, he told me it was 5500 miles and my problem to deal with. Is this how they take care of their customers? Is this 5-star service? I won't be back and I hope you are fully aware of what you are getting when buy from them. read more

The Car Shop - Here is what you get for 5 star service - Car Dealers Near Me - Kaneohe, Hawaii

Jake was great from start to finish. He helped me get the best deal possible, I had a unique situation and he had all the answers. I highly highly recommend this dealer. read more

Bought my first car April 12th with help from Braddah Pat! Came in with my mom and had an amazing experience. 10/10 would recommend if you're looking to get a new used car for a really good price ASAP. Thanks again so much! read more

Great place to buy and sell cars. Patrick is very helpful in getting what you need and provide top notch customer service. Also does safety checks. read more

My son and I had an interest in a truck, therefore we requested for a purchase order for the amount of the vehicle, at a cost of $5500. We received the funds and headed to the car lot, did make a call letting them know we're on our way. When we arrived the representative indicated that the vehicle was in the storage, to our surprise as we continue our conversation with the representative, the owner son comes out and tells us that they sold the vehicle to someone that offered more. The new buyer offered $6500. We were stunned that they did this to us. I was lost for words but at the same time knew this was all shady." So our hands are pretty much tied that we got in our vehicle and proceeded on our way out. About five minutes later as upset as I was I tell my son to call him, offer $6000 well low and behold they accepted the offer. I found that to be very shady and deceitful because why would you accept our offer when you just told us you sold it to someone else for $6500. Also when he said they were rounding up the money I knew they were shady, because for a person to have to round up that money that means they don't have the money together so that not a guarantee. So then they tell us that the owner has the vehicle and is out fishing we had to wait two hours. Wait I thought it was in storage, shady statement. This whole experience was unacceptable, shady, deceitful, and full of liars. Please this is the reason why people don't like car salesman, a prime example why so be careful of this particular lot go to a well-known National dealership. Word of advice to the representI've the owner and his son, y'all need to be on the same page if you folks are going to be lying, all lies and shady! read more

We had the best experience at The Car Shop this afternoon. Everyone was friendly and extremely personable and never made us feel pressured to close the sale. Our sales person Moani was patient and compassionate to a first time car buyer & Jake the owner was engaged and interactive with a great personality. Honestly, it was quite refreshing the service they provided...it was quick, painless and pressure free. Happy to say NOT they typical car buying experience!!! We look forward to working with you folks in the future. read more

The Car Shop - First time car owner! Thank you Jake and Moani - Car Dealers Near Me - Kaneohe, Hawaii

Our experience on 4/11/2024 at The Car Shop negated our rather cynical opinion of used car dealers! Jake and his son Logan were friendly, respectful, and easy to work with. They seem like genuinely good people. Due to our circumstances we had to do some negotiating, which was completed successfully and without the irritating phony games one comes to expect on a car lot. We even had a few laughs...quite unusual in this kind of situation! I heartily recommend The Car Shop. Stephanie read more

Great customer service and good prices. Patient with customers and very thorough with loan process.

We sold our old soccer/beach van to this dealership and had a great experience. The transaction went smoothly and we received a fair price. Logan and Jake were very friendly and easy to work with. They are an honest family run business. I highly recommend them and would definitely return. read more

They advertise that they do safety checks, but they remind you that they mainly sell cars and that safety checks are a nuisance. The feeling of being an inconvenience to them is felt! Best to just stop advertising the service. The story: I called to book a safety check appointment. When I arrived 20 minutes early I was aware they were on lunch break. After lunch(at my scheduled time) the guy doing the inspection came over and said he just finished lunch and needs to rest for a bit. No problem, I waited 15 minutes past my appointment time while the 5 other people working that day seemed to be doing other random things around the place. When he came to my window he asked for the keys and told me to wait inside. 20 minutes go by and they walk me out to show me my truck lifted and giggled while pointing out some minimal rust in the engine compartment well who's car doesn't have rust in Hawaii ?!?!? They said they could not pass me. I said just give me my truck I will take it elsewhere. Then listened to them saying if I got into an accident I could sue them. Now I know that there are safety check points that need to be covered in order for them to keep their safety check license. But doing safety checks at a place where cars are sold as their main business, I wonder if that used truck that just happened to be moved to the front of the shop was a hint that maybe it's time to get a replacement? Just speculation. Since this headache I was able to take it to reputable car shop and it passed with flying colors. From the owner: "We do safety checks for the community!" But the constant reminder that we make our money selling cars that is shoved down our throats as we pay for the safety checks. It is like " remember we are doing you a favor" read more

Mahalo to Jake and his team for allowing me to purchase this work horse. After going to several other dealerships in search of a work truck, I drove past it on my way home and seen this truck with everything I needed. I immediately turned around and drove into their dealership. I was instantly greeted by Jake and his wife. Everyone was so helpful and genuinely kind there. After our negotiation, we were able to come with a deal that both parties were satisfied. Mahalo to braddah Pat for finishing up the deal and delivering the truck from me. I will definitely be coming back to The Car Shop if I am in need of another vehicle. read more

The Car Shop - Car Dealers Near Me - Kaneohe, Hawaii

Big MAHALO to Jake and Logan for making my very first car purchase a breeze! Patient, professional, and kind, The Car Shop exceeded my expectations. They answered all my questions, and provided me with great tips and feedback when it comes to financing my vehicle. Incredibly knowledgeable and down to earth, Jake and Logan made me feel comfortable every step of the way. I'm so happy with my 2015 Nissan Versa, and I encourage anyone looking for a used car to check them out. Thank you so much, you guys are the best! read more

I walked by the car shop when I was looking for a vehicle. I saw a Versa Note in the lot and stopped in the office to ask about it. I met the owner Jake and his son Logan. They were both very nice and professional. They showed me the vehicle history right away. Jake was familiar with cars previous owner and was able provide more info. I told him I wasn't ready to buy and was just looking for now. He asked me what I was looking for and gave me some information for things to look for with both gas and electric cars and some issues I could run into with vehicles in my price range. He wasn't pushy at all and gave me a business card before I left. I ended up coming back in hopes of purchasing the Note I looked at earlier, but sadly it had been sold. Jake showed me the other vehicles he had in the lot and ultimately I bought another subcompact car in good condition with around 50K miles. The car was well priced and what I was looking for. I am overall really happy with my whole experience. For me an honest car salesman is a rare find. It's also nice to support a local family business. I definitely recommend. read more

I come here every year. They are super kind, easy to deal with and easy to make an appointment. Once I needed it done in a hurry and they were there to help. This place has real aloha. They will continue to get my business. read more

Awesome service and always rare cars on this lot! Made a call and booked an appointment for a safety check in minutes. I got there and Jake was spot on with his commitment to his time. I was out of there in no time! While waiting I got to browse some pre-owned cars or one owner gems on this lot with low miles. Jake is helpful and knows the cars in his lot like the back of his hand as well. Definitely worth checking out. Safety check. Efficient service. Great deals on cars. Great communication. Go see Jake!!!!!! read more

Customer service AAA+++ Jake was warm on the phone and extremely helpful. The customer service is top notch. If you need a safety inspection this is the place! The used cars that go through here have great quality with a fair price. He is very supportive of Veterans and all that we do. If you need to get a safety check, buy or sell a car this guy is SOLID. read more

My husband recently bought his car from Pat and his team at The Car Shop! He was in the market for a 4Runner, and when we saw that The Car Shop had one that checked all of the boxes perfectly, we HAD to reach out to them. Pat was so great at communicating throughout the whole process from beginning to end. He made sure to keep in touch with us from day one and made sure we knew what was happening at all times. We've never had such an easy experience buying from a dealer! Thank you so much for the stellar service and for our (practically brand new) new ride! Very reasonably priced and will definitely be coming here again when it's time to get the next family vehicle read more

Found this shop out of pure luck. Was browsing cars thru Sams Club auto program and I'd inquired about a car, was texted that it was sold but shown some other similar cars. Instantly fell in love with the Honda CRV that had been my dream car even though I thought it might be out of my price range. Thought it over for a few days, was able to look at the Carfax for free, compared with other used dealerships and even Craigslist and The Car Shop was the best price! I'd been texting with Moani and she was very friendly but low pressure, and when I'd finally decide to go ahead and check it out (knowing I was ready to go for this one after doing all the research) it was such a painless process. Something nice as a woman to deal with another woman- especially in a car situation. As we went forward with buying it, she found us the best rate to finance, calmed my nerves when the lender was requiring more and more info to approve, and so many other things that go above and beyond the level of service and integrity that you'd expect with buying a car, in my experience. They really go out of their way for customers in order to keep them as customers for the future as well as word of mouth and personal referrals which is what I'm doing here-- I highly recommend this shop and so happy I found them! read more

The Car Shop - Car - Car Dealers Near Me - Kaneohe, Hawaii