Not just parts... After my drive over the Pali to Kailua my escape I like to take for a slight "daycation" which my escape from adulting my oil light came on and kept flashing every time I accelerate raised my blood pressure as I realize my oil pressure seems to be dropping. On this Sunday morning they don't have many oil changing places that are open unfortunately and honestly didn't think it was necessary to visit a gas station and was happy to have found NAPA on Hekili Street which we all pretty much frequent and knowing that they have this huge lot to park was so comforting as I enter to seek help with my dilemma. OMG I completely forgot this kind gentleman who works there as he searched to find what oil would work best for my car and how much needed to fill was very nice and he did it all for me as well. Showing me the oil dipstick and how to read it was easy and good to know and once it's all filled I was good to go and for such a great price versus going to a mechanic. Self care doesn't end with me but my ride who takes me places that makes me happy and errands that keeps me going and with NAPA and their staff which definitely did a great service I'm so grateful and thankful it got me on my way. Thank you! read more

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I had a dead battery at Foodland parking, so I just walked in the store to see what assistance the Napa store can give me. Joanna was at the counter and he gave a jumper start but I failed to ignite the car engine. so I came back to him and he came with me to the car and test the battery and found the battery was completely dead. He found the same type of battery in the store and sold it to me a new one. He told me it's easy to change the battery and he lent me the tools for change the battery. I never changed the battery by myself before so Joanna gave me guidance patiently. I changed the battery according to his guidance. and he even came to the car and help me to complete the change. Joanna is very kind and he really helped his customer who needed assistance. Thank you Joanna for your help! it is great experience with Napa Auto parts! read more

Steve at Napa was the best. Most helpful. Needed a jump on our vehicle and came out to do it. Declined any payment. Our best to Napa and your employee! read more

Usually they have the cheapest price for auto parts, and was referred by Ford bc hey wanted to charge $4000+ .. We were helped by Mike today at Napa, and he was exceptionally helpful, explained the shipping/delivery and our option of core.($$). We've been shopping g around for a transmission as yes we knew going in that it would $3000+ part..so we searched and found a deal at NAPA. Turns out after the CORE we'll be pay $1800. and while checking out we noticed a box of gloves. Yes they have gloves. BONUS! read more

I don't want to leave OReilly's a bad review. My friends work there.. but I've received a broken alternator, battery, and other things from there. Plus they over charge for oil. I prefer Napa. Now their hours are open till 7pm again. So it's a good thing! Thank you guys! read more

Great customer service. Called them to find a car battery for a friend stuck. NAPA staff very friendly and gave great advice. Greeted me as I walked in, and helped me very quickly. Price reasonable. Plenty of parking Dealing with car issues can be intimidating for some, but NAPA made it really easy and ensured I was prepared. Thank you. Highly recommend. read more

Needed a new battery for a Toyota Prius and the one on the computer was different from the one in the car. I didn't realize that my daughter had the battery replaced the year before and the Toyota dealership but in the wrong sized battery. When I went to put in the battery that Napa gave me it looked like the wrong size, but of course it wasn't. The manager at Napa (Vanessa) actually came she was finished for the day and spent 1.5 hours helping me put the battery in. She did NOT have to do this and went WAY out of her way. I attempted to reimburse her for her time and I kept insisting, but she would not accept. Vanessa and the Napa staff were amazing and if you need auto parts why would you go anyplace else? Mahalo nui read more

I know NOTHING about cars My knowledge only goes as far as changing fuses, wipers and bulbs. If something goes wrong my first choice is to call my mechanic. Lucky for me my husband knows more about cars than I do, but we still end up using Google for diagnosing & DIY info more than I care to admit! The guys at Napa are really helpful. I hate it when I go to a store, ask for info on a product and the salesperson acts like I'm an idiot. Maybe I am, but we can't all be experts. When I go to Napa the people are patient, helpful and I trust that they'll steer me in the right direction and give good advice. I've been going there for years. Most recently when I had a problem we first called our mechanic (a trusted friend) who gave us some ideas of what the problem was and how to fix it. Went to Napa to pick up some parts and they also gave us some advice on how to fix the car. Both gave almost the same advice. When that didn't work my husband called Napa and they gave him more advice over the phone. Amazing. In the end it was an odd and uncommon problem which was easy (and cheap) to fix! The store is easy to find. It's on the same block as Boots & KImo's on Hekili Street............at the opposite north end. They have their own parking in the front with lots of stalls. The store itself is well organized. I love being able to fix those minor issues and saving money at the same time. I feel so empowered ;) read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - KAILUA, Hawaii

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Fast, great service and selection of almost anything you need for your car. Plenty of parking and easily accessible. Still very Covid conscious. read more

Justin is so amazing!!!! I literally panic when it comes to anything with my car and Justin was so kind and helped me change my oil! He showed me where to put it and how full it needs to be. Amazing service!!!! Savannah is amazing!!!! She totally saved the day! My car was running super low on oil and my oil change wasn't until Monday. She showed me how to put the oil in and didn't make fun of me because I didn't know how. She showed me exactly what to do and walked me through all of the steps. SAVANNAH IS A ROCKSTAR!!!!!!! Thank you again!! read more

Faith in napa has been restored, they made an honest mistake. Kailua Napa is still my store... Just paid for a prorated battery they say it goes back to original purchase date if it goes bad again... not what paper work says . Went back into napa today they called the manufacturer of batteries, they were wrong. I so feel they made an honest mistake on there part and it has been corrected... my faith in Napa has been restored read more

NAPA Auto Parts - Napa prorata replacement policy - Auto Parts & Supplies Near Me - KAILUA, Hawaii

My go to place for auto parts. Good customer service. Wide selection of auto parts and accessories. Got $200 off my brake parts from the last online special read more

Had good service here twice in the last 6 months. First, the employee put the rear window wiper on for me when I was having trouble. The a month ago Darren tested my battery in the parking lot and showed me on the monitor that I needed a new one. Both guys were friendly! read more

It looked like battery replacement time & I called NAPA Kailua. Mike said they had the replacement; Come on over & we'll help you put it in. Are you Kama'aina or military? Yes. 10% off an already good price. Ted cheerfully greeted me at the store & was getting the new battery when Mike came out & offered to help also. Mike checked the old battery & it appeared to be still good He did some other checks & tightened down terminals; Recheck confirmed the battery was still good. I returned home a very satisfied customer who once again received Outstanding service at my local NAPA store! read more

These guys seem to be the place to get parts when no one else on the island has them! Always happy to stop in. They have a great tool selection, and I always feel I can trust the parts that come from NAPA. Autozone is great for the discount experience, but if you want knowledgeable workers, NAPA is the place I would recommend. read more

Nice people. Quick safety inspection. Out the door in minutes. No military discount though. read more

Super nice and friendly. I've been in here multiple times to replace my battery in my 02 Nissan Pathfinder. It's just old and always seems to have a slight problem with the battery every 7-8 months and I always come to this napa and they always help me replace it with a new one for little to no cost. I need my car everyday so I appreciate that they actually try to help me. read more

Went to Napa for advice and to get a part. As a woman, I felt I was ignored and when someone finally came the help it wasn't helpful or friendly. Definitely feel there is a sexist atmosphere there. Will not got there again. read more

I haven't actually been to this location, however I called looking for a tool to rent. Probably the worst social skills/customer service I have ever experienced. The gentleman I spoke with was down right rude. Left a terrible impression and never intend on taking my business here in the future. read more

Mike Difolco was amazing. He found the only mirror on the island. He didn't give up right before a holiday weekend. He cared about my daughter'a safety like one of his own ohana. Thank you NAPA Kailua!!!! read more

I like napa as they normally have the parts I want but the female cashier at kailua store, man she drives me nuts - I gotta call back and hope the guys answer because I cannot stand people second guessing my needs and not listening to what I want, when I am in the middle of a job. I hope she gets moved elsewhere because I have been buying more at Oreilly's just down the road just to avoid her, seriously. Other than that the place is my first port of call for car parts and Dexter is da man! (get rid of that old bird please.!!!!) read more

If you go to Napa Kailua, ask for Scott P. He was super helpful when my battery died a week ago. He tested my battery, and slow charged it for me all day! Thanks to his help, my car is up and running again. I know will need to change my battery in the next year or so, and I will definitely buy it from them! Thanks again Scott! read more

This is my goto parts store when i need something fairly soon (since 2009), they have a warehouse on island and usually don't charge to have things brought to their store for you, either. If you know what you need it helps out a lot, but the staff can be helpful (everyone is entitled to a bad day, once in a while). I prefer napa over O'Reilly's regularly, since shipping and waiting isn't such a big deal and/or price. In-general, I usually find exactly what I need, they offer military discounts, and it is close-by. read more

Credit card machine was down instead of making me wait manager on duty paid for my power steering fluid. I love great customer service this place is A++ read more

I think NAPA is an adequate store that serves Kailua well. NAPA is a great brand. In Kailua, Customer service varies depending on who is assisting you. Sometimes the questions you ask are answered with a narrow "automated" reply when they really know what you actually mean. I prefer O'Reilly where everyone is upbeat, eager to assist and understand when you ask questions that require a little more clarification. They assist in a skillful and caring manner. After my first visit to NAPA, I believe that some of the employees have been there too long and have lost sight of customer care needs. I am 66 years old and have always done my own car maintenance; so I have been in many auto parts stores in the U.S. and in many countries around the world. Mahalo. George; Leilehua and UH grad. read more

Awesome and friendly Auto Parts Store. When asked about a safety inspection for my car. I was politely informed that the store itself does not do safety inspections. However, there are 2 Napa Auto Care center that do. The store was able to direct me in the right direction to have my inspection done. Keep up the great customer service. read more