NAPA Auto Parts

(22 reviews)

Had A9 service on my E350. Very professional. Easy to schedule. Done I. Time as promised. Will be…read moreback.

Love, love, love this business!! My SLK had a stuck gas cover that would not open. I stopped by…read moreand Sylvester fixed the issue in about 15 minutes! He was very friendly and took extra time to make sure the issue was resolved. I will definately be returning for my car's annual service. Honest business with superb service!!

Sunset Auto Service

(15 reviews)

Matt is extremely knowledgeable and prices are very fair. He cares and doesn't try to upsell you on…read morethings you don't need. This is an honest small business mechanic shop and Matt does a great job. He services our fleet of work vans and all of our families vehicles and is always willing to help us when there is unexpected auto issue.

Called to ask what time they closed since the hours were not listed on the website. As soon as…read moresomeone answered I asked what time they closed and the guy hung up on me. Tried calling back and didn't answer. Makes me feel they are trying to avoid work or booking work - I'll take my business for scheduling having work done on my vehicle elsewhere. With how he answered to then not answering after that question felt intentional.

NAPA Auto Parts

(30 reviews)

Jared provided me with great customer service. He went above and beyond and helped me find the part…read moreI needed.

I had to come here for several parts for my vehicle and Tracy was rude. Thankfully another worker…read moreheard his attitude towards me and came out to take over helping me as I was ready to walk out the door and go to another store. One of the parts was not in store so Koa had it ordered and sent to the store and called me when it was ready for pick up he also gave a small discount for the attitude of Tracy. Thanks Koa for stepping in and taking care of why I needed I hope the store speaks to Tracy on how to speak to customers.

NAPA Auto Parts

3.6

(29 reviews)

One of the best old school auto parts store on the island, maybe, on the planet. Erudite parts…read moreknowledge and Aloha kine customer service. Wish I found them years ago. No military or Kama'aina discount (that's the only downside ... hey I'm a old time retired vet with small time salary... I always gotta ask...) but you get a cool hat for every $20 you spend. Prices are lower than at the other parts stores. Great location too so makes it fast and easy to swing by on your lunch break. So grateful for their help with getting parts for a 23-year old Toyota. Try here and you won't be disappointed ... mahalo for reading my review.

Stay away from this overpriced store. They don't even sell quality parts and the prices are…read moreoverpriced. Bought an overpriced set of star bits and it rusted out 1 month later. Tried to return it and Darren was not friendly and tries to assert his manager authority. Called corporate and they wouldn't return or refund purchase. Stay away from Napa Nimitz as they are con artist that will not refund your money for mediocre quality overpriced tools

NAPA Auto Parts

3.4

(18 reviews)

Disappointed ! Been a life long customer of Napa Auto Parts. Father passed on his Honda Civic,…read moreneeded a new battery. Kaneohe store , does not install. Had to go to O'Reilly ! They not only installed, but provided excellent fast customer service.

Giving them 5 stars because they were very helpful. I just had to change my back brake light…read more Only had a few minutes before my niece took her road test or wed have to reschedule. I asked if I could borrow a wrench for a few minutes and thank God they had a spare set i could borrow. Changed that light just in time to get her to her testing! Thank you!

Goodyear Auto Service

3.1

(177 reviews)

The employees at this kailua location are very courteous, professional, and always helpful…read more Lisa did my safety check , and was thorough, courteous, and professional, making my time there enjoyable.

It's been a couple of years since I've brought my cars here, since I've been doing my own repairs…read moreand maintenance, but a safety check is something I can't do on my own. They're usually pretty accommodating, but when I drove in for my a few weeks ago for my online appt, they told me that it would take about 3 hours before they could get to it. Since I couldn't wait that long, I scheduled another appt, for today (20 days later), at 2pm, and they said they could get to it right away and be done in an hour. The actual service here is okay (not great), but they're fairly proficient in expediting the service, once they get to it. One thing that shocked me, was how much the showroom degraded. It used to be a rather clean and convenient place to relax in the past (for a tire service shop). I can't believe they let the floors get this bad. They were covered with dirty scuff marks, and they removed the little coffee table, and the TV wasn't working. Just from a business standpoint, as a customer, when I see how dirty the sales showroom is, it makes me wonder how much care they put into their actual repair service. I'm glad I'm just here for a safety check.

The Car Shop

(123 reviews)

Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

Moani was wonderful and put me at ease when I was feeling pressed and stressed. As a single mom…read morewith three kids finding the right car was a really big deal. The Car Shop has a low-pressure, local vibe unlike other lots that are pushy and aggressive and were giving me anxiety. Patrick was cool and kept it real on the test drives. Both of them were patient with me, and Moani was understanding about my financial situation and questions about financing, etc. I'm so happy to now have my dream "mom car" - Honda CRV. I definitely recommend The Car Shop, and I'm so glad I came to see them before getting sucked into getting another car somewhere else.

Nikola's Auto Center

(11 reviews)

Awesome Service! They went above and beyond to help me. Highly recommended especially if you own a…read moreforeign car on the island. 5+ stars!

Fantastic work! Friendly, cares about cars, communicates well, and does a good job. Changed front…read morestruts for me, resealed oil pan, then painted the hood AND polished headlights! All in one visit and all for a great price. Car looks great again.

Island Elite Towing

(4 reviews)

They had the best estimate/pricing & was always courteous, patient & professional!…read moreI am confident to refer them to my friends & family!

Theyre the only tow company that would help me tow my car! I had called 10 other companies prior to…read moreIsland Elite Towing. Super helpful and good value. They have good communication as well. Just be sure to have cash on hand for payment. Thanks braddah Levi, you really saved me

808 Autocare

(1 review)

Fast, reliable, friendly, priced right! I needed my car fan to start working again (a/c wouldn't…read moreturn on) and Nate was able to work on my car within 48 hours and was able to finish I less time then was quoted! I feel the pricing for the work was very reasonable and I would highly recommend and I'll be back if my car needs work in the future!

From the owner: Lincoln, Ford, Audi, VWread more

Premier Island Auto Detail

(283 reviews)

NEWEST UPDATE: Aloha folks -- i've updated my review as…read morethere has been some progress. Greg reached out to me explaining that based on the video I sent, it appeared that the ceramic coating was working, but not how it should be. He asked if I could bring the vehicle in so that his team could wash it, and verify this in person. We agreed that I would drop my vehicle off on Friday. This will allow for a pickup on Saturday. Upon drop off, his guys, Zane and Kato accepted the vehicle and tested the ceramic. Right away, Zane said that it wasn't reacting correctly. I left my keys with them and was told that the vehicle would be ready for pickup the following day and I would be notified by call or text. Saturday -- Premiere is open until 6pm. Once 5pm came around I was admittedly starting to get a little bit nervous seeing as how I needed my car for work on Monday, and I knew they were closed on Sunday. I attempted to call and received no response. Living closeby, I just decided to head over. I got there about 540pm. Greg was there detailing the interior of a car. He had plenty of vehicles to take care of. He was friendly and apologized for the lack of communication, citing that he was swamped with the influx of vehicles. He explained that my car was "done" but that he, himself, had taken issue with it. When we approached my car, it was clear that work had been done. But upon closer inspection, there were water spots on my glass and streak marks on areas, exacerbated by the light from his cell phone flashlight. He was able to quickly wipe some of them off. He again apologized and said that he didn't like the work that was done and asked if he could keep my vehicle until Tuesday so that it could be completely redone. This I respect. Alot. For a boss to take ownership of their work and the work of their employees goes a long way. I left it -- picked it up on Tuesday. The car looks fantastic. Here's to waiting it out and see if the ceramic holds this time around. Very glad that I chose the boys at Premiere. Will update in a week :) ----------------------------------------------------------------------------------- Aloha all! Second time using the boys at Premiere Island Auto Detail. They did an amazing job on my camaro, that I felt it only right to use them for our SUV. My last interactions with Greg (the owner) and his team were nothing short of amazing. He is a personably guy. I reached out to them asking for an interior and exterior detail on my 2023 Mazda CX50. After some back and forth on the services, I ended up changing my service to a "basic" ceramic coating (which includes an exterior detail to prep it) and full interior detail. The price was amazing. Greg takes care of his customers. I wont mention it here as pricing can always change. As a reminder to anyone reading this -- its always a nice gesture to tip them, though, not required. Greg was able to take my car pretty quickly. I made the appointment for a drop off on Saturday. For those of you that don't know, ceramic coatings require a curing time, and therefore, I needed to leave my vehicle overnight. The garage is secure and under surveillance. It is easily accessible in the downtown area. I came back the next morning to pickup my car. It looked stellar! The lighting really makes the cars pop too. The exterior looked brand new (minus water spots that apparently weren't able to be removed from the 3m decals). The interior also looked great. I had some minor pet fur still embedded, but nothing to harp about. I noticed that the trunk space wasn't addressed though. No biggie. Now the reason for my decrease in rating: I want to start off by reiterating that Greg and his team are excellent dudes to work with. They are friendly, fast, and do good work. My Mazda, this time around, just isn't what I expected from them. I haven't been able to get back for the car wash because the weather has been awful -- so its been a little bit of time since the coating. There are some spots where the ceramic is noticeable. Particularly under the side mirrors, you can see the coating is still there and streaked on. The new formula that they used on this "basic" coating, definitely shows a difference. Maybe this coating only included one pass over, i'm not sure, but the beading effect just isn't there. Dirt and grime still clings to the car and it doesn't wash off with water. The roof doesnt appear to have been coated, but I could be wrong. The wheels were not coated. I am unsure if the glass was coated. The trim appears to have been coated but not wiped off properly. Anyway, do I recommend them? Absolutely. I still think they do good work at a great price. However, I would strongly encourage you to ask about their options for ceramic coating and not get a lesser package. Mahalo Premiere

I cannot say enough incredible things about Premier Island Auto Detail and Greg…read more I first met Greg during a very special (and stressful) time in my life--just one week before giving birth. I needed my car to be immaculately clean, and what he delivered completely exceeded every expectation. When I picked up my car, I was honestly in awe. It looked and felt brand new. What truly stood out, though, wasn't just the quality of his work--it was him. My family was with me, and Greg treated all of us with such genuine kindness, respect, and aloha. That moment has stayed with me ever since. He is truly one of those rare, good-hearted people you don't forget. Fast forward to recently--I had what I thought was a total nightmare situation. After a fishing day with my family, squid juice spilled into my car and soaked into the carpet. The smell was awful. No matter what I tried, it wouldn't go away, and I genuinely thought my car was permanently ruined. Of course, I reached out to Greg--and once again, he worked his magic. Not only did he completely remove the odor, but my car now smells (and feels) brand new again. I honestly don't know how he does it, but his attention to detail, work ethic, and level of care are unmatched. Greg is the only person I trust with my car. I recommend Premier Island Auto Detail to everyone--my friends, my clients, my family--because when you find someone this genuine and this talented, you don't keep it to yourself. Thank you infinitely, Greg. Your work and your spirit truly make a difference.

220 Auto

4.7

(100 reviews)

Quality work done quickly, a bit of a drive to drop off a vehicle but worth it. VU does a great job…read moreon matching paint. Hand you back a great looking vehicle.

If you want painting done correctly, I don't recommend this place. This is a new tail gate btw…read more Owner was awesome, but work quality? Not good. Paint job 2/10 I brought my 4Runner in because it got rear ended. Vu kindly gave me a killer deal, which was great, but paint work no so great. First time picking up my car, I was shocked, the painting on the interior of my gate was horrible. Black spots everywhere, not fully painted, missed spots. Check out the videos (first pick up) Vu was kindly enough to offer to redo the whole thing, great, picked it up again and still the same problem, not fully painted. (Second pick up) Not going to bother bringing it a third time, knowing it'll likely be the same outcome.

Cycle City Hawaii

(502 reviews)

The staff was welcoming, very helpful, and offered us all available discounts to make our…read moreexperience great. We even got a list of the best food places nearby. When we come back to visit Hawaii, we will shop there again!

Anela was fantastic! She greeted my sister and me as soon as we walked in and immediately asked…read morewhat I was looking for. She could tell I was on a mission and wanted to get in and out quickly, which I definitely appreciated. When I mentioned I was looking for the super-soft Harley shirts, she knew exactly where to take me and which ones to show me. She absolutely did not steer me wrong! In fact, after talking with her for a bit, I realized she was the same salesperson who helped me find Harley shirts for my husband during a previous visit. My family and I have visited Hawaii for the last three years, and experiences like this are one of the reasons we keep coming back. Anela was friendly, knowledgeable, and made shopping easy and enjoyable. Great customer service is hard to find, and she truly stands out. Mahalo, Anela!

Clean & Simple Auto Detailing

(15 reviews)

Super fast response and even for me in a spot that opened up on the calendar. A great job, I'll…read moredefinitely use again.

Jay was very quick to communicate and schedule an appointment to detail our Tesla in Kailua. He…read morechecked in the night before to confirm everything. He showed up on time and he did a fantastic job. Everything was easy from start to finish. He was professional and the cost was very comparable to what we'd pay if we had to take the car somewhere. So definitely convenient for us and great value. We will use him for more of our cars. Thank you!

Surecan coatings

(9 reviews)

I had one of my folding bikes powder coated and the results were excellent! The colors and finish…read morewere so well done and the process was well worth the price. I highly recommend them for people interested in bike restoration and have already sent my other bike for their high quality work.

Not sure where to powder coat my rims so I was looking through yelp. A few shops do it but glad I…read moredecided to go with Surecan coatings. Tyler and his guys were very helpful and the quality of the powder coating was excellent! They also mount and balance tires for a good price! Would highly recommend to anyone looking to powder coat their rims!

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4 reviews that are not currently recommended

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Greg V.

11 years ago

Only buy what's in the store. I paid for a part, they had it shipped to their store, and called me to let me know it was there. I went to pick it up and they said they didn't have anything for me. Even after showing them that my bank statement matched up with their inventory, they said that it couldn't have been mine. They insisted that they don't make mistakes, but when you pay for something, it's not crazy to expect to get it. Terrible customer service! read more

Marie B.

10 years ago

I walked into Napa at 5:55. I didn't realize they closed at 6. But anyway obviously still open. I walked down the aisle, the guy yells at me from the desk seemingly irritated. "Can I help you?" I told him what I was looking for he said it was down that aisle and pointed. I walked down the aisle. The lights them were turned off. I heard the other employee snickering. So I left and will not be back. Awesome customer service. read more

Abbey P.

6 years ago

Savannah is amazing!!!! She totally saved the day! My car was running super low on oil and my oil change wasn't until Monday. She showed me how to put the oil in and didn't make fun of me because I didn't know how. She showed me exactly what to do and walked me through all of the steps. SAVANNAH IS A ROCKSTAR!!!!!!! Thank you again!!!!! read more

Dmitry O.

304

357

13 years ago

cheaper then O'Reilley....

NAPA Auto Parts - autopartssupplies - Updated August 2026

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(63 reviews)

Even though it's in the Safeway strip mall next to City Mill, it still feels like the neighborhood…read moreAuto Parts store right around the corner from my house! These guys are always super friendly and they get to know you by name.

Thank you Justice from O'Reilly Auto Parts in Kailua, HI! Professional and knowledgeable! He helped…read moreme purchase and then he installed the battery in my Lincoln Mark LT Truck!!! In and out in 30 minutes! You won my business!

O'Reilly Auto Parts

(55 reviews)

Walked into O'Reilly's the manager helped me out,needed a passenger car battery, he was busy with…read morepaperwork & Stan got my car information, rang me up & proceeded to my car in front of the store & exchanged the batteries. He was fast & efficient & I was back on the road within 15-20 minutes! Great customer service from O'Reilly's staff! Napa Auto Parts down the street does not do Battery installs& they tried to send me to a local shop up the street. More money$. Go to O'Reilly's you'll be glad you did!

LOST A STAR CAUS' rudeness these days for ?? reasons, impatient cashier giving a kupuna in front of…read moreme a hard time--WHY?? Always was good in the recent past? Hope this gets fixed! Bad Apple Employee that hates his job? Dunno.

A Quality Auto Lube & Preventive Maintenance

(31 reviews)

Michael Figueroa pulled over on the side of the highway to assist my friends & me with a flat tire…read more We had absolutely no idea what to do and were terrified until this sweet man came to our rescue. He even had to leave, then return to the site to get a Jack and some other tools to complete the job. We offered some compensation but he refused to take anything from us. He is the type of person to restore your faith in humanity. Thank you Mikey!!! You saved the day.

My car was vandalized while under their care and they flat out told me it wasn't their problem…read more They have zero security on their lot and the customer service is terrible. Do not take your vehicle there if you want it taken care of professionally.

Servco Toyota Windward

(492 reviews)

Best Sales Consultan! Mackey, He got our 5 star review! Best recommendation from a friend from the…read morefirst phone call to shipping our 2026 Toyota 4Runner was the easiest over the phone purchase we ever made! Very personable, knowledgeable, and best communicator (always kept us informed). Super stoked to have had the BEST experience with Servco Toyota Windward Mahalo! The Borden's We will definitely share and recommend Mackey from Windward Toyota!!!

It was a pleasure to work with both Bryson Higa (GSM) & Rob Hutcheson! Bryson answered all of my…read moreinitial & post purchase questions and Rob did an excellent job of keeping me informed of the status of when my LC was available to pick up. He did a very thorough job in explaining all of the paperwork and features of the LC once I picked it up. Both Bryson and Rob are very knowledgeable and a pleasure to work with. If you are looking to purchase a new Toyota, I would highly recommend buying it at Windward Toyota and work with Bryson and Rob as they are awesome!!!

Windward Muffler & Auto Repair

3.6

(16 reviews)

My muffler fell off and I needed one to be completely refabricated. I called these guys, spoke to…read moreChris . He told me to come by. I didn't even have to wait , I showed up and he immediately put my car on the lift. I came back a few hours later and my car was cherry. It was done very nicely . He even saved me a lot of money . Other quotes I got were outrageous. Thanks Chris and windward muffler repair

WOW!! I had no idea places like this still existed. SAM (the owner) is such an amazing…read moreindividual. Honest. Fair. Affordable. Timely. WOW. Just WOW. I brought my car in for a leaking exhaust. It was on the lift in minutes. He assed the situation and called in his welder. 15min later and boom, there he was working on the car. Highly recommended! I think I just made a friend for life.. such a cool experience!! Gracias SAM!

Kaneohe Auto Care

(153 reviews)

I went to Kaneohe Auto regarding an oil leak In my Chevy Trax…read more They had replaced the engine air cooler assembly a few months previous. My husband and I were concerned about the cost. It turned out that the part was covered under warranty. We took it in on Monday (Melissa was great) and picked it up the same day. Great service and awesome people. Thank you Ricky and all of your people.

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

Alii Auto Repair

(26 reviews)

They were very nice to us and explained what it would cost before they started the repair. Very…read morecourteous

We've been taking our car and truck to Alii for years. They're very professional, dependable, fair…read moreand honest. That's why they're so busy. People are willing to wait for their automobile to be serviced by Alii.

Windward Service