1. Servco Toyota Windward

    1. Servco Toyota Windward

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    Kaneohe, HI

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    Servco Toyota Windward

    3.9 (488 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 3 months ago

    Services - Servco Toyota Windward

    Auto battery and fluid recycling

    Vehicle battery testing

    Servco Toyota Windward Photos

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    Angela P.

    [[HIGHLIGHT]]Bought my dream car (2026 Toyota Land Cruiser) from Mackey (referred by friends/colleagues) and the process could not have been easier.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As a lone female walking into a car dealership, it can easily get intimidating and overwhelming but I had a plan and I was going to stick to it and Mackey made me feel comfortable with zero pressure.[[ENDHIGHLIGHT]] I ended up financing through my personal bank but it didn't take away from the overall experience. [[HIGHLIGHT]]Mackey was accommodating and very responsive despite how busy he is![[ENDHIGHLIGHT]] [[HIGHLIGHT]]He even texted me that my plates came in and they were able to put them on for me![[ENDHIGHLIGHT]] As far as logistics, I live in town and I refuse to drive too far for anything but I only heard good things about this location so I decided to make the drive and I'm so glad I did. They have guest parking out front and on the side and all their cars are displayed on the lot with some inside the showroom which is AC. They have a lot of tables and chairs that you can use while you wait or discuss options. [[HIGHLIGHT]]There's also a receptionist out front that you can talk to if you're lost like I was in the beginning.[[ENDHIGHLIGHT]] I haven't tried their auto services yet but I'll be updating this review once I do. All in all, I would highly recommend this place, specifically Mackey, if you are looking to get a new (or used) vehicle. Thanks again Mackey and thank you Servco Windward!

    F G.

    I had the best experience purchasing my 2026 Toyota Camry from Servco Toyota Windward!! The general manager (Bryson Higa) and sales specialist (Scott Bly) were extremely helpful and accommodating making the buying process smooth and stress free. I had to wait over 2 weeks for my Camry to make its way here but they kept me updated all the way through. I highly recommend the team at Servco Toyota Windward for your next car purchase! Thanks again Bryson and Scott! Really happy with my new car!

    Front view of the 2025 Prius Prime

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    4 months ago

    Service was amazing & they were busy but still made time to help and assist me in any questions I had. Highly recommend them!

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    5 months ago

    Ease of purchasing my vehicle and helpfulness was unexpected, but so appreciated. Thank you Scott!

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    5 months ago

    Cheshney is the best service advisor at Servco Windward. He always is such a pleasure to work with!

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    6 months ago

    Thank you to Kody of the parts department!!! Very efficient assistance!! He made it easy to order hubcaps on the phone for pickup.

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    1 year ago

    Very good customer service and finish my car on time waiting room is very comfortable I will definitely recommend my friends and family.

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    9 months ago

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    7 months ago

    Very helpful and friendly consultants took care of my car well! I would recommend them!

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    Page 1 of 13

    Servco Toyota Windward Reviews in Other Languages

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    Review Highlights - Servco Toyota Windward

    Billy Santos did an amazing job in a salesperson we highly recommend him if your in the market for a new or used vehicle.

    Mentioned in 40 reviews

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    Honda Windward

    Honda Windward

    3.4
    (568 reviews)

    If you are looking to buy a car from Honda Windward, ASK FOR CLAIRE. This would be the second time…read morethat she has gone way beyond out of her way to help us. She is just awesome! No other words needed! Mahalo Claire for all your help! you too Stanford.

    Well... here's the follow-up review (I initially rated 5 stars on Google for the test drive and…read morenegotiation process) nobody wants to have to write. The paperwork/payment/ownership transfer portion took much longer than expected. I understand they were likely busy, so I tried to be patient. Hospitality-wise? Probably a 6/10. Not terrible, but once the purchase decision was made, things felt much more transactional. No beverages offered, no check-ins during the long wait -- not a huge deal, but small things matter when you're sitting there signing your financial future away. The paperwork itself was standard. No major complaints there. However, after everything was finalized and we were ready to drive off in our "new-to-us" certified preowned vehicle, we noticed a sizable dent in the driver-side C-pillar. In hindsight, I should have brought it up immediately, but at that point I felt like I had no leverage since everything was already signed and paid for. That part is on us for not catching it sooner. Still, after doing some research and speaking with people currently in the auto industry, certified preowned vehicles generally should not have cosmetic damage larger than about a quarter without disclosure or repair. I texted my salesperson the next day and didn't hear back (got a text 7 days later citing he was texting the wrong person). I eventually contacted management. Craig listened to my concerns, seemed genuine, and asked for photos of the damage. He mentioned an option to repair the dent and said he would follow up the next day. Unfortunately, I never heard back despite a follow-up email. Meanwhile, I was receiving automated texts asking me to leave a review, which honestly felt a little ironic. I replied to the text asking to be contacted via email but still have not heard anything to this date Then came another issue: the AC stopped working within the first week of ownership. I reported it immediately and was told to contact service. Fair enough -- but I live pretty far away, so being told to leave the car there all day meant missing work, rearranging schedules, and figuring out kid pickup logistics. Spending tens of thousands of dollars in cash only to immediately deal with these kinds of issues is frustrating. The AC issue has since been addressed, but while troubleshooting it, my husband discovered the cabin air filter was filthy and found a wad of napkins behind the glove box. Neither inspired confidence that the vehicle had truly been thoroughly inspected before earning certified preowned status. What made it more concerning was that the service advisor initially stated the cabin filter had already been replaced and documented in the system, only to later admit it had not been replaced and would be changed while repairing the blower motor causing the AC issue. That's really the core of my frustration. If obvious things like this were missed or inaccurately communicated, how am I supposed to feel confident everything else in the certified inspection was actually completed? At this point, I'm not expecting perfection. Cars have issues. But communication, accountability, and follow-through after the sale matter just as much as customer service before the sale. Right now, I'm still waiting for a resolution regarding the dent issue and hoping Honda Windward steps up to make this right.

    Windward Ford

    Windward Ford

    2.7
    (236 reviews)

    We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience…read morehas been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits--now totaling six trips to the dealership over approximately 10 weeks--to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues.

    One star is too high a rating. Dealership was super easy when buying a truck from them. But their…read moreservice center is a horrible nightmare of bad customer service. Straightforward service almost always takes overnight. They refuse to give you a time line on how long a a service will take. Won't return calls inquiring as to the status of a service. When you try to call, you are put on hold for 15-20 minutes of excruciatingly bad reggae "elevator music" while being advised over and over that you are "first in line". When it finally rings, IT GOES STRAIGHT TO VOICEMAIL!!! Every. Stinking. Time. Even if you want a Ford, find a different dealer to sell it to you. They couldn't possibly be worse.

    Jerry V's Auto Group

    Jerry V's Auto Group

    2.3
    (9 reviews)

    I'm always skeptical about going to dealerships. We had taken our hybrid Ioniq to Midas for an oil…read morechange, but they told me that we needed an engine oil flush. They also they didn't offer that service. My hubby called around and Jerry V quoted us $249, which was a fair price. They flushed the engine and added new oil. We arrived at our scheduled time and checked in with Samantha at the service department. We left our keys with her and the service was done an hour and a half later. We thought that they would tell us that we needed to get this and that fixed, but they wasn't the case. They were very honest and didn't try to upsell us anything. She just told us that we needed new tires and a new dip stick. I got to talking to Samantha and she was very pleasant. She was also very knowledgeable. Thanks Jerry V and Samantha.

    I purchased a used 2023 Nissan Rogue from Jerry V's Auto Group in August 2025, and it is now…read moreFebruary 2026 and I still have not received my permanent vehicle registration. The vehicle's actual registration expired in October 2025. I was issued a temporary registration, but Uber doesn't accept temporary registration if the actual permanent registration is expired. Since September, I have called the dealership every month to follow up. Each time, I was given the same explanation--that the delay is due to the State of Hawaiʻi DMV and that I just need to "be patient." At this point, patience is no longer reasonable. I purchased this vehicle with the intention of using it for Uber to help cover my car payment and living expenses. Because the registration has not been completed, I cannot legally use the vehicle for its intended purpose, which has caused real financial hardship. Regardless of DMV delays, the dealership is responsible for ensuring registration is handled in a timely manner or providing a clear resolution. Months of delay with no concrete answers, documentation, or alternative solutions is unacceptable. I would not recommend purchasing a vehicle here unless you are prepared for prolonged registration issues and repeated follow-ups with no resolution. I would rate it a zero stars if I could

    Kaneohe Auto Care

    Kaneohe Auto Care

    4.6
    (152 reviews)

    Lex Brodie Kaneohe is excellent in that they care about Customer Service, honest , quality work and…read moreCustomer's finances and time ( schedules). Manager Brooke ALWAYS takes care and she and Mechanics is / are the reason(s) my family and I go to Lex Brodie Kaneohe. Mahalo Brooke.

    I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

    Servco Toyota Windward - car_dealers - Updated July 2026

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