Called to make sure part was in the store. Close to closing time and they said they lock the doors at 9pm. Fair. When on the phone, let employee know that I was in my way and I literally walked up to the door at 8:59p and they locked the door in my face. With the part still sitting on the counter. I am 450 miles away from home. Worst O'Reilly's experience ever! One of the men inside had an Air Force Veteran hat on. I then proceeded to show him my Disabled Veteran ID in hopes they would spend the last 1 minute of business hours to help me. Instead I was told through the door "he already started the closing procedure and can't help you even if he wanted to... all this after a phone call that I am on my way and I will be there... read more

O'Reilly Auto Parts - Employee refusing service - Auto Parts & Supplies Near Me - La Mesa, California

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Oh my goodness!! I am so glad I went here! My headlight went out on my car, so I came here to get new bulbs. I looked up some YouTube videos on how to replace it and figured it looked easy enough to tackle myself. I was clearly wrong. There was an interesting contraption on them from some LED bulbs that went out and it threw me off. Michael B. an amazing employee was able to come out and give me a huge helping hand! It was getting dark and I was getting nervous that I wouldn't be able to fix them before dark. But he saved the day, or shall I say night! I'm beyond appreciative of his awesome help!! Thank you Michael!! :)) read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - La Mesa, California

Omg! God knew Mr. Augustin and Abraham were my Guardian angels coming to my rescue. They went above and beyond their call to a Damsel in distress. My Ford Explorer looks Awesome now! Thank u O'Reilly Auto Parts, La Mesa Ca. read more

good supplies, great service. We started coming in here after we broke up with Amazon. So far they have had everything we were looking for.

I came in yesterday because my check engine light was on and Jason helped me read the code and explained everything so nicely. I came back today to get the part I needed and Tanner helped me -- he was super patient and showed me exactly what I needed. Both times I felt really taken care of. Such genuinely great customer service and everyone was so nice! I really appreciate the help from both of them -- thank you guys! read more

I was provided with superior service by Justin and had all my needs met. He exceeded my expectations and provided me the necessary goods within hours I needed for my trip to Mexico. So lucky I was to happen upon this fine establishment. read more

I came in for some new wiper blades and a part for my car and the service was very good, so much of an improvement over another nearby competitor that I felt compelled to write a review. I was assisted by the manager who couldn't have been more friendly or helpful if he'd tried. They didn't have the part I needed and they don't normally sell it but he ordered it and said it would be delivered to the store the same day. There was a discrepancy in communication that resulted in the wrong thing, and that was probably my fault, but they refunded me and were nice about it. I would definitely return again if I needed to because the service was so good. They're in a little strip mall with the animal hospital and the copy shop, there's plenty of parking and the lot is easily accessible. Also my son was impressed by the assortment of hot wheels sold here :-) read more

This place completely sucks. Just like all other O'Reilly stores I've visited. I went in on 01/01/2021. The clerks literally didn't speak with me at all, weird but it didn't break me. The clerk rang me up and didn't speak with me, at all either. He didn't ask me for my rewards card, and acted put out when I asked him to scan it. He was a rude jerk. I had to come back inside with my empty windshield wash, and deal with a second dose of IDGAF. Fun... not! I called the store three different times trying to get the customer service number, at first to try to update my rewards card information. Twice, they gave me the wrong number, the third time, they picked up the line, and hung up in my face. I found the number online, and called them. This is over WINDOW WASH. I was going to let it go, but everything that has happened has been just gross on their end. A guy from Texas called me the next morning at 8 A.M. He tells me he will forward this to the district manager. Crickets... until TWO WEEKS LATER, a guy named "Mario" calls me with more attitude sauce and wasn't letting me speak. When I was ALLOWED to speak, he kept telling me, NO! He was arguing about my ACTUAL EXPERIENCE that he didn't participate in or witness. What a complete joke. These guys are really terrible and hostile and the management is completely incompetent. This isn't my first bad experience with an o'Reilly store, but it will be my last. I'm sure they are suuuuupppppeeeerrr concerned, wink! Since they have deleted my tip on multiple occasions, I will write it in this review: They do not have an accessible trash can in their lot, outside their door, or inside their door. So, since Yelp is forcing my TIP to be a REVIEW, here it is! Thank you, next! read more

O'Reilly Auto Parts - Displaying my O'rewards card! - Auto Parts & Supplies Near Me - La Mesa, California

We stopped in to get windshield wipers. Of course it was raining. The staff really put the customer first. My spouse was having a difficult time putting the wipers on. The employees saw him and stepped forward even in the rain. Check the schedule and give the guys a raise. This was Sunday 2-12-22 read more

Fast and friendly service! Come here anytime I need a new battery and have always been pleased with the service.

I always come to this O'Reillys when I can because the staff here is super helpful and kind. I just know I'm going to get the best care when I see jacobs working read more

Martin just saved the day.... It's 8 o'clock at night and my car is giving me all these sensor readings like Fourth of July. So I pulled into the O'Reilly's out here in El Cajon. I walk in. Martin gives me a nice friendly smile and asked if he can help me. I tell him that I'm embarrassed to say that I have no idea what kind of oil goes in my car but I know that It really wants some.... I know that normally employees don't go out to customers cars. But it's late and it's dark and he was kind enough to walk out with me to check to see what kind of coolant my car used and just to make sure I was OK. I've driven all across the country in all sorts of vehicles. I've had trailers. And encountered all sorts of fun car troubles. I muddle through OK on my own, but wow is it nice to have someone care when I go into an auto parts store ....and care enough to make sure that I am safe and OK as well as the obligatory making sure that I'm getting the right fluids for my car. So thank you Martin and thank you O'Reilly for being awesome. read more

The driver-side brake light went out on my Honda Fit. Came into this place looking for a replacement and ran into Peter at the front desk. He was very knowledgeable about my car, knew exactly what I needed, and even how to replace it. I also bought a new windshield wiper for the back window, which Peter kindly installed for me as well. Thank you, Peter for being so awesome and saving this girl a trip to the mechanic. read more

Jordon was very helpful and was willing to assist with the right parts for our HHR will be back here.

Ordered brake pads and was still given the wrong ones, guy had no idea which ones I even needed

I was in desperate need of a headlight, for I had just discovered the driver side light was out. I had an amazing experience working with Tyriq. He not only found the light I needed but then to my delight offered to put it in. He demonstrated a level of customer service that is rarely given. Tyriq thank you for making my drive home safer and brighter! :) read more

I stopped in this O'Reilly to pick up one of those large bottles of Splash Ultimate window washer fluid for $3.99. It is a little more expensive than the other brands, but this one, I have found does the best job, when you have bird poop and dead bugs dried on your win-shield to remove. I hate when that happens, but this product does a pretty good job, and if you have some good quality blades, it usually does the trick without needing to scrub it by hand. The place was pretty well stocked and organized. I was in a hurry, and the register attendant was good and friendly enough. Oh yes, if you are ever in a jam, and your battery is on the funk, they will test your battery and let you know what gives. read more

The Manager John seemed to have a problem with me,over what I'm not sure ? I was returning some lugs they had sold me that were the wrong size, their mistake. Honestly no big deal and the person I had spoken to before was helpful and gave me 10% discount for all the headache. Fine, I ordered the lugs would return the next day bringing back the lugs that didn't fit.. Cool, right ?.. Shouldn't have been an issue returning and picking up $53.00 in lugs. John the manager was obstinate and intentionally slow (I hope so) I was there for 45 min going over a basic return and purchase. At first he declined to honor the 10% discount (that wasn't even originally my idea) saying I wasn't a veteran like him and then several attempts to get him to understand that I had prepaid for the original parts and only needed to pay the difference again It was tedious and felt intentional. It wasn't issue (the other trips there) and I wasn't upset til 30 minutes later watching him help other people. In the end I missed an important appointment and watched 10 people come and go while I waited for this guy to figure out a basic transaction. I own my business and can tell when someone's getting jerked around. I've lived in La Mesa for 30 years and have been giving my business to this Oreillys for at least 20 of those years but I think it's time to go elsewhere for my auto parts. I don't know what his problem was but hope he gets help for it. read more

I came in here in a panic. I had hit something & my car was dragging something from the bottom. Jonathan came to the rescue! He was able to help me remove the piece that was dragging & was very kind about it. 10/10 customer service. Made my day! read more

I was assisted today by Dalton who helped me out selecting a good windshield wiper. Even though it was hot as heck outside, he still helped me out to install the windshield wipers that only took seconds. Thank you Dalton for the great customer service! read more

O'Reilly Auto Parts - Dalton was very helpful selecting wipers for my 4runner and help installed them which literally took 10 seconds. Thank you Dalton! - Auto Parts & Supplies Near Me - La Mesa, California

So I just stopped in to get some brakes, rotors, and filters and was pleasantly greeted and helped right away. I don't know much about cars or the terminology but *Victor* was kind enough to further explain what it was I was buying and suggested a couple of other things that I would probably need as well. I made it clear that I really had no knowledge of the subject so I appreciate him not taking advantage of me or trying to get me to spend more money than I needed to. He also laughed at my stupid jokes so that's cool. Thanks Victor! read more

One of the most frustrating visits I've ever had to an auto store. I go in for two trunk springs and ask the lady for it, she can't find it in the system. Then someone else comes over to help. He can't find it either. So he walks out to the car and takes a look at it. Then he comes back to the computer and goes oh it's a dealer only part. There's simply no way that that is true. So I find it in less than a minute at auto zone read more

Hands down the best place to take your car if you're a dummy like me. They will never sell you anything that you don't need. Take your car here before you take it to a mechanic. They have saved me hundreds of dollars on car maintenance and have helped me to do repairs on my own. I also now know more about my car, each time I go there. They help me with saving and understanding stuff that mechanics would never tell me, and in fact don't even know about. read more

I was driving to my daughter's house and at one stop my foot went all the way to the floor. The car stopped but it scared me. I pulled into a strip mall that had an O'Reilly's in it..went in to get some brake fluid (hoping that might help). I had to leave in 10 mins to pick up my husband after work, grabbed a brake fluid and went to check out. John asked about my car, I told him what happened and he went and picked out the correct (and less expensive) brake fluid, rang me up then went out and put the fluid in the brake fluid container under the hood! Good thing because I had no clue where it was! Hard to find good customer service anywhere now it seems but John at O'Reilly's was beyond expectations! *The car has been stopping fine since the add of the brake fluid btw. read more

I came into the store to purchase a specific item. John, the manager, noticed I was wandering around looking for something. Instead of me having to go up front to the counter John asked if I needed help. I loved that he did that. He was very personable. He found the item for me. I paid for it, then left. When I got into my car and turned the lights on I noticed my right-front headlight was out, so I walked back into the store. John was busy with another customer so another employee helped me find the bulb I needed. When John came back into the store I asked if he could help me again. He did. He, not only assured me I had the correct bulb, but he installed it for me. I was so thrilled! I really do appreciate ALL his help! It's difficult to find someone willing to actually go the extra mile and help another. Thank you soooo much John!!! read more

First time stopping off there to get wipers blades. Staff was friendly and knowledgeable, Britt made some good recommendations and even installed the new wipers on my car! Great service, will definitely be back for my auto part needs. read more

I strolled in for a gallon of 5W/30 motor oil. The guy at the register (his name was covered by a sweater) told me that I'd save some money if I got 5 quarts as they had a sale going on - Buy 4, get 1 free. Most places love charging you for the more expensive items, but I was pleased with this experience. The kid was very friendly and attentive. read more

Car was having problems starting the night before - it was either battery or alternator - not sure. Brought it in and test determined it was battery. The nice gentleman at the store I think his name was Markus - gosh I forget. He was super nice and said he had been working at the store a couple of years now and used to be in the restaurant industry. He offered to put the new battery in and take the old battery away - I swear I was in and out in less than 15 minutes. This is my wifes car since the whole thing was so fast I was able to drop the car back off at home and head to work. I was extremely impressed with the service! Had been here before many times - but was just blown away this time by how great the service was. I am a huge fan! Cudos to the management for hiring such excellent folks! read more

Great customer service. The manager runs a nice store and with his vast knowledge, it made my repairs that much more easy to complete.

FORGET AUTOZONE!!! This is the place to go. forget autozone... the people that work at O'Reillys are actually Intelligent and honest. They wont try to sell you some junk and garbage like those idiots at Autozone. If you need something they will give you only what you need. If you dont know what you need they will show you and then give you all your options! They wont pressure you into buying one brand over the other. Great place and they actually have more than 1 cashier at the front end. Pros: Better environment than Autozone, Friendly Service Cons: I can't think of any... read more

I've been in here twice recently, to get parts for random projects on my car. They had what I needed in stock, and equally important, the customer service is amazing. Each of the three employees I observed really put the customer's needs first. They were empathetic to the customer's problems, and also competent. I'm not sure if they're the cheapest around, but I won't hesitate to go back. read more

I want to give a shout out to Maria who just installed my windshield wipers for me knowing my arthritis pain in hands didn't allow me to do it myself. I want you to know how much I appreciate the excellent service you provided this morning. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. read more

I was blown away by the quality service I received here. The staff are incredibly helpful and straightforward. I recommend this auto parts store to all my friends and family. The staff was able to answer my questions, help with installation and treat me with respect. I'm definitely coming back! read more

Nate is the MAN! I was uncertain about going in there by myself for help with my brakes but he was super friendly, helpful, and informative. Its not everyday you receive service like that. read more

The manager Sarah is awesome! Gives me the right part at a great price. Gives sound mechanical advice too. Thank you. read more

I am an older, single woman who knows nothing about auto parts, so I go to O'Reilly because they are knowledgeable and helpful. My most recent visit was just for windshield wipers, but I was given outstanding service, including a refund with no receipt, when the original wipers purchased were ineffective. Sarah, the manager, was most impressive in her kind manner towards me and her team. While I was there, an elderly man drove up who needed help installing his wipers. Immediately, Robert offered to help him. I am impressed by the conscientious, sincere helpfulness of the people at O'Reilly. I think you will be, too. read more

I only use yelp and the review process if I receive good/bad service, and/or food. And so I was returning a part this morning at this O'Reilly's and I have to compliment a young man behind the counter named William's. Watching him with the customers in front as well as myself, he has a wonderful ability to put you at ease, ask about your day, and make conversation. I find that rare these days. Because off my experience this will be my go to store for parts. read more

Kind, helpful and efficient! Not only did these guys help me install a tricky to reach headlight that probably would have taken me hours, but they were genuinely knowledgeable and helpful to all customers inside and outside the store. read more

Let's talk about Shelley.. Girl, you've got some serious customer service skills. She installed my windshield wipers (I'm a girl), and didn't make me feel dumb at at all. I planned on just buying them and taking them home for my husband to install, but no need. She did it in a few minutes... even after I told her that would seriously go above and beyond the call of duty and she really didn't have to. I will be returning for anything else I might need. read more

Guys were legit. Showed up needing a bike battery. They found one and got me out the door for way cheaper than most.