I ordered brake pads and an engine air filter from NAPA Auto Parts online and had them delivered to this store location. I received a text from the store that my items were ready for pick up the following day. When I arrived, there was a bit of a wait, given there were two customers ahead of me. When it was my turn, the clerk readily located my items and double checked that they were an exact fit for my vehicle and they were. Customer service was friendly and the store was well organized but missing several items from shelves. I will use service again. read more

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Stopped in today for wiper fluid, leather conditioner and a few things we didn't know we needed...the store is so clean and organized; easy to shop and see items. The staff is so helpful and friendly which is why we came back. The parking lot is huge and there is also plenty of street parking. Whatever your needs for your autos, this is the place! This is the largest NAPA store in the county!! read more

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Called in the evening one night looking for an oil drain plug after an emergency. John was extremely helpful and knowledgeable. He answered questions and pointed me in the right direction. Truly appreciate the amazing customer service. He went above and beyond. This location and NAPA is now my go to place for all automotive parts and services. Thanks for your help! I will remain a loyal customer due to the excellent customer service! read more

I trust the quality of their products. If they don't have the item in stock at their store they will order it for you and usually only takes a day or two. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - El Cajon, California

This used to be my go to place. Had a few bad experiences and switched to autozone. Decided to give it a try again but... Same old bad service. Placed order on-line early in the morning the day before went to pick it up the next day late in the afternoon and they did not have it. Apparently they forgot to send someone to get the parts from their #1 store. The guy behind the counter did not even know how to look for parts in the store. read more

I bought a Winchell wiper blade from these guys last December my wiper blade was $100 for one wiper blade in about six months after that I noticed the wiper was dry rotted pill and a part wasn't even working on my windshield. I just now found my receipt which is not going to do me no good at this point since it's a year later but the bottom line is they sold me a rotten windshield wiper blade for $100. Knowing it was probably sitting on the shelf for five years because who's going to pay that much right read more

I want to give a big shout out to Ryan at NAPA on Broadway. I called on the phone and he was very patient with all of my questions about rotors and brakes for my Toyota Tacoma pickup truck. When I came to the store to buy the rotors and brake pads he answered all of my dumb questions and made sure that I left with the right parts. On top of that I immediately lost my receipt and came back the next morning and he was nice enough to print it out for me again. I will be coming back to this Napa on Broadway because of the great customer service that Ryan gave me. Thank you. read more

All I can say is wow!! I have NEVER had the customer service that I just got at NAPA 1235 Broadway in El Cajon. The assistant manager was so nice and even spent the time to actually have a conversation with me which unfortunately is rare these days. I live in La Jolla and was in town for a doctor appointment so I happened by this location. I will honestly say that this is my new go to auto parts store regardless of how far I have to drive. Kudos to a great staff. read more

These guys are great...! I quit going to napa due to the prices... However Napa always has the quality parts i need. The broadway store is a little understaffed, however they make up for it in helpfulness. Pricing is wonderful, staff is very helpful... And mention your AAA membership for another discount... An that beats the discount places read more

Horrible service! My husband had just visited this location to return a starter we had just purchased last Tuesday. The employee had told me it was the wrong one, and obviously I had known that because I had taken it home and it didn't fit. The employee continued to tell me that I needed another type of starter and took it into this own hands to order the starter, and when I had asked for it to be sent to the Lakeside location he told me "No, we already ordered it - if you want to do the paper work you can, I'm not sending this part to Lakeside for them to take the credit". Then proceeded to tell me "sorry bro your going to have to drive back to this location". Also, to top it off he had his mask hanging below his chin the entire time! Rude, unhelpful, and all around the worst service I've ever received at Napa. I will never go back, Thanks Ralph the worst customer service! read more

If you call them with part numbers these guys will tell you they have what need, come on down. So after you drive there 20 minutes later, they don't have what you need in stock. Waste of time. read more

I recently purchased plugs and wires for my pickup. Once I began working on replacing them, I quickly realized that the plugs were not the right ones. When I went to return them, the worker refused to take them back even though they were the ones they had sold me. I tried to explain that the wires were correct, but the plugs. I had lost the receipt, but they still wouldn't exchange them. They lost a customer for life, and I would encourage anyone who chooses to do business there to rethink that choice. read more

Every single time I'm in here, I leave smiling. Dennis is usually the employee I head towards. This guy has helped me save money a couple times where I was about to pay way too much for a part. He's helped me source hard to find1981 RV parts, listened to all my retarded questions without judging. What a great guy, but that reflects the whole staff, they're all awesome. Excellent parts selection too, if you're having trouble finding a part, head over to NAPA. read more

Assistan manager, Heather Hartman was super helpful, and friendly with my questions about my car and tools that I was looking for! Excellent customer service, will be coming back frequently. read more

Not a customer orintated business. This place mainly serves the auto mechanics in the area. Place is dreadful on inside and the employees too busy to help much. read more

I stopped by Napa today and saw Jim since he had helped me with good information on replacing my Lincoln Town Car's remote (for setting alarm/locking/unlocking doors). I needed a low beam replacement light. Jim located the part quickly and offered to come out and help me since I had a question as to why the high beams were not much brighter than low beams. Jim helped me so much get the assembly out and he installed new light, and even noticed my turn signal bulb amber coating was gone, so we did both lights and his knowledge and help during the rain was so helpful! I told him I needed two windshield wiper blades, he found them right away and said "let's go out there and change them." I could not believe the service received, the helpfulness with no reservations, to make sure everything was right. And all the parts were only $30! Never have I received such good service from an auto part store (not to mention many other type merchants). I am sold on Napa, and will patronize them from here on. And when I go in, I hope to see Jim for help. Thank you again Jim, you are GOLD to Napa and a valuable member of their company. read more

Gave up after a 7 minute hold time to ask if they had a better fuel pump for my car in stock.

not worth the time!! complete assholes! now i understand why there aren't any cars in the parking lot. worst customer service ever!

This place has great employees and great customer service. I purchased a battery and the sales clerk grabbed wrenches went out to the car with me and help me replace the battery at no charge. We did the job in less than 10 minutes. Pep Boys down the street wanted me to wait 3 hours before they could replace the battery. That's why I went to NAPA and that's the difference between the boys at Pep Boys and the men and women at NAPA, great job on the customer service NAPA of El Cajon read more

Stopped by Napa on a Sunday hopping it wasn't going to be busy. There were many people in line, a driver named Lindsey stepped in to helped me try to find some parts. She was very nice and put good effort into making sure she understood what I was asking for. Very good customer service! read more

Screw this place. 10 employees milling around with 4 open check stands and i wait around 10 minutes to not be served. Walked out of the place in a hurry. won't be back. Do yourself a favor and hit up kragen down the street. At least they acknowledge your existence there. read more

These guys were able to order a Jeep part for my husband other stores could not get their hands on. They did it at a lesser price. Thank you Kris! read more

Wanna give a shout out to napa el cajon and especially Ryan who helped me on a Sunday (with only a few mins before they closed) with getting me my brake pads and setting me up with on sale oil so i can so so it myself!! He gave me the upmost professional help i could ask for!!! I WILL be coming back!! read more

i want to give a special thanks to john! his professionalism is ""2nd to none:: i am a duner that most parts are custom and dont have a vehicle tied to the parts to look up. most people just blow you off and say without the vehicle id i cant help you. john matched up my u joints and a bunch of other parts and spent the time with me. he is the reason i will continue to shop there! thank you john! keep on serving your customers the way you do! read more

This begins with Heather H. at the Broadway location. I came in to get a few items my husband needed to complete my oil change. When Heather came to the counter to help, one of my items came in a plethora to choose from and I had no idea which one my car needed specifically. Well, that was no task for her. We headed out to my car to what the issue was as she got down on the ground to check out the under carriage. Her customer service didn't stop there. She went back inside, grabbed a few push button plastic clips she thought might fit and proceed to actually install them. Really!?! I told her that was so not necessary and that my husband could take care of that. She insisting on doing so, all while reopening a wound on the back of her hand, probably from doing this for a number of customers! All I could do to make myself useful to this awesome woman was stand there and hold the flashlight for her while she took care of business! Love me a woman that's not afraid to get her hands dirty! Heather, you're amazing and your customer service is Stellar! I hope NAPA knows what an asset you are to their company!!! ~ Katdog read more

I have never actually purchased anything from the place, but I am giving it 5 stars because of the employees and their hospitality. On the day of my daughters first birthday party I was at Von's getting balloons when my car suddenly wouldn't start. I was in a panic and my friend picked me up and took me here to NAP. The manager helped us (forgot his name :( ) and I was thinking I was going to buy a new battery since we tried jumper cars and it didn't start. The manager hesitated on selling me one because he wasn't sure I needed one and he offered to have his employee drive to my car and test the battery. I was so glad he wasn't trying to just sell me a part I may not need. The employee (also who's name I forgot) was so kind and helpful he successfully jump started my car and tested my battery; it was in need of a replacement. Then I told him how thankful I was he came to help me and how I needed to get going because my daughter's party was in a few hours. I then thanked him and handed him a tip, which the then refused to take because he said he has kids and knows what it's like to be a parent and to keep my. $ to use for my daughters party. I was so appreciative of these great people who helped me and expected nothing in return! I don't live in El Cajon but will definitely recommend this store to my El Cajon friends. I feel bad I don't remember the names of these great guys, it was on a Saturday morning in November 2012. read more