Gave me the wrong product when I clearly asked for it over the phone and asked again when I arrived. Double check what they scan is the same what the product bottle says. On their end it was a mistake that they had the tag on the bottle capped wrong. Waste of money and time read more

Called ahead of time for a part and when I arrived this greasy fat guy greeted me rudely. I said I called ahead of time and he asked for the make and model and I told him. He kept repeating it like I didn't say it clearly. Then he asked when I called I said 30-30 mins ago. He again rudely said a lot of calls happen in 30 mins. This a$$hole comes back with the box with the wrong part. I tell him it's the wrong part and I took an uber here because they said they had it in stock. He gave a bullshit excuse that blamed it on the warehouse sending the wrong part. I believe they did have the part and this miserable sack switched the part when I wasn't entertaining his bad attitude. Zero stars if I could. Guy will probably die if a heart attack anyway. POS read more

O'Reilly Auto Parts - Lakeside Auyozone - Auto Parts & Supplies Near Me - Lakeside, California

I had an amazing experience at this location. Brent was able to help me and reccomend the right part i needed to get the job done. My car can be very challenging to work on and he reccomended the best way to get to my headlight without taking extra parts off. Definitely coming back to this location specifically when I need help in the future. read more

I recently had a huge problem with my vehicle overheating. After I had my usual garage fix it they still kept telling me doom stories. Nicholas, the assistant manager at O'Reilly told me about a product that cost less than $20. I used that product and I am still driving my van today. read more

Great customer service. Employee's are very helpful and very good at there job. The store is kept very clean and tidy. Never have a hard time finding items I need out front. read more

Jasiah was knowledgeable and helped me get the right part for a good price for my 99 Ford Ranger. He was quick about it too which was great! I'll be back.... Hopefully not too soon. read more

I am so happy I was in the same parking of this store when my car died! It was late and none of my friends could meet me to jump my car. When I realized there was an O'Reilly's behind me and it was still open, I felt so relieved. Thomas was outstanding and quickly helped me find the appropriate battery and installed it for me. He was thorough and went above and beyond to make sure the battery was properly placed. Thomas saved my night and provided excellent customer service to not only me but the other customers in the store. The great service I was provided compelled me to sign up for the rewards program and look forward to coming to this location and being helped by Thomas and the rest of the staff ! read more

My Sister and I travel from up north. Had some car trouble stopped at O'Reilly's. John was very helpful and kind. Very rare to come accross someone a good person that is willing to go out of there wat to help. Thank you John and Edger for help us to get our car back on the road to get home safe. thank you much appreciated , highly recommend!! read more

O'Reilly Auto Parts - Arriola Sister's - Auto Parts & Supplies Near Me - Lakeside, California

John provided superb service. He offered to walk outside to install windshield wipers on the car for us including a demonstration for future use. So glad this was my second destination after a horrible experience at auto zone a few blocks away. John needs to be recognized for his attitude and professionalism. read more

I want to thank the very helpful staff and appreciate the time that the young girl took in researching my challenge. She is simply outstanding. read more

Guy said he was going to come check a hose on my truck after he handled some customers. I was waiting in the noon sun on a 100°+ day then I went back in the store and he was doing nothing. I asked if he was still going to help me. He said he was sorry he forgot then started going out the door to help me as soon as he got out side he goes "I'm sorry but I gotta... I'm sorry" and he went back in the store. He never came back out to help me. when I drove off he and his coworker were both just hanging out right outside the store. I was like WTF! Why did he say he was going to help me if he wasn't going to help me? I would much rather he just be upfront with me. Waiting in the sun for him so long made me feel sick but I was trying to be patient. It was a horrible experience and I won't be going back there. read more

I was so astonished to be helped to a degree beyond anything I have ever experienced. I wish I had the words to describe the depth of respect and care Ruth bestowed upon me. read more

I came in the other night to order some parts and pick up an order I came to the front desk. Ruth was too busy on her phone to help me talking to someone I believe John came up and assisted me immediately and help me for fill my order for pick up. to get new parts for my vehicle. he was Johnny on the spot and took care of all my needs. read more

Bought a bunch of car parts turns out my car didn't need them and the employees INSISTED on me buying them . The next day I came to return them I PAID CASH for them and they said they could return my money in cash because it was a big purchase so I had to wait 3 business days to get my money back SCREW O'REILLYS save your time and go to autozone if I could I would rate this place zero stars read more

Same Problem as the Murrieta Store, customer service. New to town , went in the recycle oil & battery. Grandma walked pass me twice, the counter was busy with two other customers, finally asked if I could recycle my oil- "did you sign the book?" pointing at entrance. I signed the "log" and stood there for 5 more minutes- then she motioned me like a lost 5 year old at Macys towards the back. Then I asked if I could recycle my battery-" you'll have to ask the boys up front"- waited for them to free up- "just leave it there", where I had put 20 minutes ago upon arrival. I was going to purchase some maintenance items, but down the road to Autozone. Same reason I preferred Autozone for 11 years in Murrieta. read more

Stopped here multiple times and I have to say I have no complaints. Bilal took the time to come out and change my sisters wipers. Which I appreciate so much. Definetly stop by here if you guys need any parts. read more

O'Reilly has made a customer for life out of me. They went above and beyond to help me with a rare and convoluted issue. ALL of the staff on hand assisted me and gave the best customer service I've seen in a while. read more