Accepted a roadside assistance request. Updated the arrival time 3 times. Waited over an hour only…read morefor them to cancel within 20 minutes of them supposedly going to be here.

Wrongfully towed my vehicle from The Carlton House, claiming that I had no parking pass even though…read moreit is a BRIGHT WHITE sticker on my windshield that could not be missed except by the most idiotic towing driver in Lubbock. They left damage on the inner fender/fender liner of my back right wheel. I will be filing a claim.

Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

Today September 16, David was the first to arrive from AutoZone to help me get my car started…read moreunfortunately it didn't work so we went back to the store. Abby brought with her all of her tools and I bought a new battery so She put it in and I appreciate them very much. I do want to recognize both Abby and David. I think they're awesome and the world needs more people like them.!!!!

I called this location to get an estimatr on the supplies I needed to do an oil change. Mike and…read moreAbby helped get all the supplies together and rang me up as soon as I got there. A super friendly and efficient team!

Excellent customer service - something that's missing far too often around town among their…read morecompetitors (unless you're ready to spend a couple grand). I can't say enough good things about these guys. I didn't spend a ton of $ with them, but they treated me like I did. I'll definitely remember them the next time I'm in the market for truck stuff.

From the owner: Welcome to Sawco Custom Truck Equipment & Accessories, your premier destination for top-quality…read moretruck accessories in Lubbock, TX. At Sawco, we pride ourselves on our unparalleled dedication to customer service! As a locally owned and operated business, we offer the highest quality product lines backed by manufacturer warranties and in-house guarantees. From grill guards to bed liners, lift kits to lighting, and everything in between, we have all your truck accessory needs covered. Our in-house custom-fabricated flatbeds, camper shells, and emergency lighting solutions are designed to exceed your expectations. Contact us today and trust Sawco for all your truck equipment needs.

I went in to get my check engine light inspected because it was on and not only did they do it for…read morefree, but the man helping me was so nice and genuinely seemed like he wanted to help me. He gave me names of reliable shops to go to, and what needed to be done to get my car fixed!

When I went in to get my battery checked on, the employee was very unprofessional and made jokes…read moreabout my car. I was very offended and he made me feel uncomfortable. He specifically told me to zip tie a brick on my gas pedal and drive off the Grand Canyon.

This place is an American Dream Come True. Since we moved to Lubbock Texas about 2 1/2 years ago,…read morewe found it to be a city where all the businesses work together to overcharge for services. All fake smiles for the con. They don't compete to give a customer a good, honest value for their work. American Differential is just the opposite. They give an honest quote when you give them the honest facts and deliver a perfect repair. They are so honest that the owner refused a tip! The other businesses should learn from their honesty. God would reward them at His right time.

Dropping a kid off at college 320 miles away from home is stressful enough, more so when you hear…read morebearings grinding and find metal in the rear axle of the vehicle you planned for your kid to drive while at college the night before you leave. We googled "differential repair in Lubbock Tx" the night before we left unable to speak to anyone as it was after hours on a Friday night, the reviews were positive so we took the gamble, drove to Lubbock, got our son moved in over the weekend and went to American Differential on Monday morning. They exceeded all expectations! They were available to work on it that day, had parts in stock, replaced the pinion bearings, carrier bearings and outer axle bearings in my sons jeep and had it ready to pickup at 8am on Tuesday morning. So thankful they were there to help! Thank you American Differential!