Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

Some Staff are rude. Do not care about customer service. When first opened very helpful and polite…read more Now especially car purchasing side have an attitude and tell you one price on the phone then if they don't like you reduce the they pay after you deliver car and say take it or leave it, They don't care/

Accepted a roadside assistance request. Updated the arrival time 3 times. Waited over an hour only…read morefor them to cancel within 20 minutes of them supposedly going to be here.

Wrongfully towed my vehicle from The Carlton House, claiming that I had no parking pass even though…read moreit is a BRIGHT WHITE sticker on my windshield that could not be missed except by the most idiotic towing driver in Lubbock. They left damage on the inner fender/fender liner of my back right wheel. I will be filing a claim.

My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store

Everything is right with this place. Extremely fair pricing, Bradley and Trip are great and it's a…read morepleasure to do business with them on a regular basis. I wouldn't have it any other way.

Pick-Up Pals is top notch! I would recommend them to anyone. Had a small hiccup with my first…read moreitem, but Calvin and the guys at Pick-Up Pals did everything to make it right. I really appreciate their helpfulness and professionalism. Go see the guys at Pick-Up Pals for your next truck accessory.

Employees knew what item I needed, after I described the problem. Store was clean and man at the…read morecounter was polite.

Being next door to their warehouse, this store is rarely if ever out of stock on any item. If they…read moreare, they gladly run back to the warehouse and get it for up. Desk service is usually very good too. Only dislike is that they do not carry Purolator filters for my cars. Oh well, can't have it all!!