Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

Some Staff are rude. Do not care about customer service. When first opened very helpful and polite…read more Now especially car purchasing side have an attitude and tell you one price on the phone then if they don't like you reduce the they pay after you deliver car and say take it or leave it, They don't care/

Wrongfully towed my vehicle from The Carlton House, claiming that I had no parking pass even though…read moreit is a BRIGHT WHITE sticker on my windshield that could not be missed except by the most idiotic towing driver in Lubbock. They left damage on the inner fender/fender liner of my back right wheel. I will be filing a claim.

These guys towed my car, and then when I go to pick up my car, there is no one in the office and…read moretheir number is disconnected. I'm surprised these guys my didn't ship my car to South America.

My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store

Everything is right with this place. Extremely fair pricing, Bradley and Trip are great and it's a…read morepleasure to do business with them on a regular basis. I wouldn't have it any other way.

Pick-Up Pals is top notch! I would recommend them to anyone. Had a small hiccup with my first…read moreitem, but Calvin and the guys at Pick-Up Pals did everything to make it right. I really appreciate their helpfulness and professionalism. Go see the guys at Pick-Up Pals for your next truck accessory.

Employees knew what item I needed, after I described the problem. Store was clean and man at the…read morecounter was polite.

Being next door to their warehouse, this store is rarely if ever out of stock on any item. If they…read moreare, they gladly run back to the warehouse and get it for up. Desk service is usually very good too. Only dislike is that they do not carry Purolator filters for my cars. Oh well, can't have it all!!

Excellent customer service - something that's missing far too often around town among their…read morecompetitors (unless you're ready to spend a couple grand). I can't say enough good things about these guys. I didn't spend a ton of $ with them, but they treated me like I did. I'll definitely remember them the next time I'm in the market for truck stuff.

From the owner: Welcome to Sawco Custom Truck Equipment & Accessories, your premier destination for top-quality…read moretruck accessories in Lubbock, TX. At Sawco, we pride ourselves on our unparalleled dedication to customer service! As a locally owned and operated business, we offer the highest quality product lines backed by manufacturer warranties and in-house guarantees. From grill guards to bed liners, lift kits to lighting, and everything in between, we have all your truck accessory needs covered. Our in-house custom-fabricated flatbeds, camper shells, and emergency lighting solutions are designed to exceed your expectations. Contact us today and trust Sawco for all your truck equipment needs.