Caleb and the team at Walser Polar are awesome to work with. They were helpful in answering all my…read morequestions regarding buying a new Mazda and taking them for a test drive. The only reason I didn't go with them for my car purchase was that I found a more competitive offer at another dealership. Lovely lobby and waiting area as well for those getting their car serviced. I have in the past gotten my car serviced here but it was very expensive but the service was stellar!

Scam artists and thieves When I was buying my car and…read moresigning the papers, our car salesman was telling us how in 3 days we can give our car back full money back or within 30 days we can trade in. I verified that this car falls into that category. Sales rep said yes. My dad also verified and got the same answer. So I didn't think much of it. As now as I am having terrible time with my car and called them and they are ignoring me I resort to going back into my paperwork. I there I find that my car is now an as is deal. Which sucks because I don't remember signing that portion and how the sales rep would continue to flip the iPad away and only show it to me when I had to sign and of course everything is digital so I can look at it and deny it. Play the safe card and STAY AWAY FROM HERE

I go to this store cuz it's close to my work and I can walk there after dropping off my car. I…read morecame in for 3 things: oil change, checking a leak on a tire, and getting tires rotated. When I arrived there to drop off the car, 1 was clerk manning the store who was on the phone. The customer in front of me said he had been waiting a long time and phones were ringing off the hook. When I arrived later to pick up my car, I also had to wait awhile for someone in the shop to come in. Oil change was done but the person in the shop (was a different staff member than the one in the morning) had no idea if anything had been looked at regarding the leak in my tire. My tires also weren't also rotated fully. It was simply the front to back rotation even though I purchased the proper tires for doing an entire rotation. Lastly, emails have been going to the wrong address for my car repairs. The shop has failed to update this after numerous asks. The physical printouts lack information.

This was the most horrendous service experience I've ever encountered. Unfortunately, after…read moreattempting to navigate a roadway sinkhole on Kellogg Boulevard, my front/right passenger tire became increasingly shredded. Long story, short: they provided "Next Day" service, trashed my BMW with grease, installed the wrong tire, never called me when work was complete, or offered some remote form of a shuttle. GROSS.

I feel like I can actually trust the service center here compared to a couple of other service…read morecenters I've had experience with. It could be that the service from the other places really highlighted the difference in service and care, in comparison. I had a couple of friendly experiences with Brady already but I will say, both times, they forgot to have the car washed afterwards but the second time, as we were headed out, Brady saw and asked them to get it washed before we left. I kind of miss the cookies they used to offer but nbd. They do have hot coffee or tea available and flowers or a snack bar for you as you check out. One negative thing I don't like about this place, is the seating. All the seats are too deep. I had been in a car accident a few months earlier and could not sit without pain in their waiting area because there is not enough support in their deep seats. Not everyone is tall and the difference in the back support of a seat or chair is huge after a car accident. I'd love to see different seating options or some seats with extra pillows for support.

I stopped here to get an oil change on my dad's vehicle. While I do not own a Honda, my dad does…read more Here's what I noticed RE: the space - Friendly staff, super clean facility, large waiting space for customers with great amenities such as outlets for computer work, complimentary small water bottles, espresso coffee machine serving lattes, cappuccinos, hot chocolate, coffee and more, fish tank, nice bathrooms, 2 TV's, tons of seating from couches to oversized chairs, floor room sale space with cars to purchase and more. The facility will text when your vehicle is fully serviced and ready for payment and pickup. There is a pay counter towards the entry. After payment, you get a choice of a rose or snack. if I had a Honda, I would always sit and work here during service maintenance due to the cleanliness and variety of amenities. Well done IG Honda!!

Absolutely the best service I've had as a single woman getting a car serviced! Love this place! The…read moreattitude is exemplary & the location (walking distance from my house) can't be beat!

I had a good experience. Guys at the counter were curious as I was a first time customer. Work was…read moreperformed quickly. I will return.

I worked with Bonnie and everything went well buying a car. She paid attention to details, showed…read moreme how everything worked, we went for a test drive, she put the floor mats in the car and put new license plates on herself. I would definitely recommend them and do business with them again.

There are no signs of hours or information at the retail counter. I was there to pick up a prepaid…read moreitem and despite ringing their little bell no one ever came. When I went into service to ask they said they were really busy. After waiting 15 minutes I left. At least a sign saying what was going on would be nice.

charged me $100 for an inspection with no service. told me everything was fine when it wasn't…read more Thank god I didn't get service done I assume they'd want six figures for an oil change.

I brought my vehicle in to have service. A new transmission new front end and suspension. I was…read moreadvised and told that I needed to pay up front. And this was a judgment call. Because there are family owned businesses, and they were judging me. I am a mixed-race American. Who has been judged many times but to be judged by a local service provider. Who was going to be working on my vehicle is an outrage. The service center states that they will charge you half up front for any service that is to be done so that they can purchase the parts ahead of time. Allowing anything different would mean that the judgment they made against me was purely race-related and not a business decision. I recommend you try another service station

The staff at Sinclair saved my Thanksgiving. As I was packing to head home to see my parents I…read morediscovered that my front right tire was almost completely flat. I made it to the station and as I was trying to explain what happened to the employee in charge, he looked at my car and said "It's simple. There's a nail in your tire. Give me 20 minutes and we'll get you on the road." It took less time than that to fix. They checked and filled the other tires. Inexpensive repair that allowed me to head home for the holiday. Thank you so much to this great station.

Always a pleasure doing business with Sam and his team! They take care of my car like I am family…read more Turn around is quick, price is right and work is guaranteed. Costumer service is impeccable, they're honest and most of all reliable. Wouldn't go anywhere else for auto services. Thanks guys for all you do during these times. Keep up the great work!

Clip broke off wiper. When I went to purchase new wiper I was given a clip from the spare/…read moreunwanted items bin! I will be back when I need parts

So, I walked in at about 9:10 am this morning, Wednesday. A man and a woman are working, both on…read morethe phone. I wait for the woman to finish the call. It sounded like someone was ordering a part over the phone. Anyway, I wait for about three minutes for her to finish the call. Once she is finished, I start to tell her that I have a light out on the left side of my car. In the middle of me talking, she answers the phone and tells me to wait. No, I was not going to wait any longer. I got off my ass and actually physically came into the store to be helped. I would think that I would take priority over a phone call order, especially since I had already waited. I just walked out and she continued to take the order on the phone and she called after me, "Sorry". Yeah. Sorry you lost a customer for life.