I called a day in advance to get a quote for an oil change for my 2012 BMW 750Li and was quoted between $120-$130. Based on that price, my schedule and prior service on my other vehicles I scheduled the appointment. When I arrived for my appointment, I was told the total would be $145.24. I informed Arelli that I had been quoted a different price the day before and asked that the store manager be notified. After speaking with Steve, I was told they could not honor the original quote. This put me at a disadvantage! I had already called around for pricing and chose Les Schwab specifically because it was closest to my home and offered the better quote. Failing to honor the price provided over the phone reflects poorly on the business. Customers rely on accurate quotes when making decisions! I had clearly provided the year, make, and model of my vehicle when requesting the quote, so the pricing should have reflected that information rather than a generic estimate. This experience feels like a bait-and-switch tactic and is extremely disappointing. I believe better training and procedures should be implemented to ensure accurate quotes are provided. I will also be contacting the Bureau of Automotive Repair to formally document this issue and request that they look into how often this type of pricing discrepancy occurs. Also, note that no apology for the misquote or any concession was offered. Accountability goes along way. read more

They are always so friendly and knowledgeable. For every vehicle I have had over the years they have done a great job.

My mother and I took our old vehicle that gets driven maybe 3-5x a year that needed either one new rim and 4 new tires or 4 new rims and 4 new tires. The quote they gave her was $1500 (NO ALIGNMENT) for some 18s for the tires and rims which she agreed to. I should note that they offered a free alignment (not a check) when we were hesitant to buy. I asked for them to do an oil change and rather than explain there were two different options in prices (one with inspection, other did not) they said it'll be $120+ for synthetic for an 2008 Scion. Ridiculous. Now this is where I get upset. I asked for a military discount and they said they can do that. BUT! We can't have a free alignment AND military discount.. didn't tell me what the difference would be either. What they did instead, is add an in-store $100 off promotion that EVERYONE should be getting for purchasing multiple services, zeroing it out, and putting a $100 customer satisfaction line (see photo). So, no alignment, no military discount, but just a $0 coupon that should be given to all customers anyways..? Now lastly, we are purchasing THEIR tires AND wheels, paying over $1500 (ALIGNMENT NOT INCLUDED BTW). I'm driving the vehicle home and the TPMS sensor is blinking. We call to ask and they say "IT IS NOT INCLUDED IN THE SERVICE!" This was never explained, we're buying YOUR product and it's an incomplete product! Salesperson's name is Jude. read more

Les Schwab Tire Center - $1500 for 4tires and 4rims. NO alignment. NO TPMS. NO military discount. - Tires Near Me - Perris, California

My tire pressure was slowly dropping to a scary 28 to 24 from 35! I know it has to be a nail or something. I went to check in and was helped by Dominick. My daughter's car was also needing air and so we got that done in and out ! I got a complimentary flat tire repair and quotes on what can be done when I hit certain miles. I am so grateful for the kind assistance! Staff here are friendly, accommodating and very welcoming! No pressure at all! I will definitely get my tires here again. Our community needs establishments like this! Thank you, Les Schwab! You have not changed your culture of caring and awesome customer service from the time you opened! Keep up the good work!!! So grateful! read more

Les Schwab Tire Center - Tires Near Me - Perris, California

Bias ratings had me on the fence on coming here but I am happy I didn't let that take away from my own experience. Overall customer service was amazing. Special big thanks to Danny. I originally came in just to get all my tires replaced and ended up also getting my husband truck done too. We were in and out in under 2 hours. Super fast and friendly staff. I recommend coming here! read more

Next time don't tell a customer a certain time and not do any service to the items for the the next 3 hours.

I had an oil change done and the next day my engine cover flew off while driving on the freeway. I spoke to a couple of people at the establishment and they assured me they were going to order a replacement but never did even though there was obvious negligence. read more

Came here on a Saturday and it wasn't busy when I first came in at 8:30am but shortly after people started rolling in. I had a nail in my tire and they removed it and patched up free of charge. Jude greeted me at the front counter and helped me out and Jose patched up my tire and also let me know that I'll be needing new tires. I passed on the tires but Jose was very nice and explained everything he checked on my car. I for sure did not feel pressure to buy at the time. The facility was pretty clean and waiting area was nice too. The chairs were pretty comfy and had a popcorn machine and coffee to enjoy while you wait. They even had a small kids table with some crayons for kids set up. I used the restroom well waiting and I will say, they were clean too. I would definitely return for my tire needs. Thank you Jude and Jose for all your help. read more

See all

My tire went flat in the way to work, Thursday. Saturday I took it in to Les Schwab where I had spent over $1,000 for new ones. Horrible customer service. I arrived at 10:00 am. Left to grab something to eat at their suggestion. When I returned, they had done nothing, and said they would not honor my warranty because I didn't have an alignment done.After requesting management and arguing, they conceded to fix it, however they would stop the warranty plan. I now have to contact corporate and see what can be resolved. In all I wasted 4 hours on my day off. Never again. read more

Went in for tires oil change, and alignment. Not busy. Asked for help they asked me to wait..so they could make popcorn, than go sit at there desk like iam not there. They lost my business. Do better. read more

Recently dropped off one of our cars for an oil change. I called ahead and they suggest to make an appointment. So I did that, received an email confirmation and dropped off the car on appointment day and time. The staffs are really efficient and friendly. Really good value too and they really take care of your car. I love that they have multiple locations too. Please open in Menifee next!! I dropped off the car at 11 am and it was ready by noon ish. Super quick and hassle free oil change. Thanks Les Schwab team!! read more

As others have said on here it is poor service. Had a service manager argue with me in the lobby with other customers present even when having proof of the same issue being present. Looking out for the community when I say don't go here. If you ever have an issue after leaving a review the most you'll get is an answer saying sorry for your experience and to follow up with them which ends up in a waste of time. Cheers people. read more

Went for an alignment and was told warranty was covered and could return for a realignment after adjustment . Returned after adjustment and then was charged again for an alignment. Very upset and unhappy with service . Paid double for an alignment 260$ . If your employees are giving the wrong info to customers you should at least offer a discount or the alignment should have been free. Very upset ! How do you expect repeat customer. read more

The good ol' 215 decided to jab a nail into our back tire and luckily for us, we were close to this shop. Our reason for driving this way was a charity walk and when we were quoted a time of completion, we were scared we'd miss the walk. They instantly jumped into gear when we mentioned that and provided quick service to get us there. We are rather thankful to Jude, Dom, and the rest of the team. I hope you all swing by for any of your tires here. You won't be disappointed. read more

Unbelievable! The most rude and unprofessional staff AND MANAGER we've ever encountered!! They Didn't even know when our vehicle was dropped off saying it was there for three weeks when it was there only ONE week and they called us to come get it, only to be told upon arrival, they told us they hadn't even touched it! They even threatened to have it towed if we hadn't come for it even though they were supposed to fix it and call us when it was ready, and we came the same day THEY CALLED, ONE WEEK AFTER DROPPING IT OFF!! Then we were told upon arrival that they hadn't even called us, when we had the call log to prove it!! THEY DIDN'T EVEN KNOW HOW TO OPEN THE DAMN HOOD!!! Utter shock and disbelief! The manager was very rude and not knowledgeable! What an embarrassment for this company that we once had so much respect for! DISGUSTING!! read more

I was in Perris and I got a flat tire and this place was able to help me get the tire I was looking for. My car uses special run flat tires that are not easy to find sometimes cause no one has these in stock since they don't sell fast but this place was able to track them down and get them the same day. They are life savers. The front desk person here was nice and answered all my questions. If you live in the area this is a good place to get tires. Pros -Good service -Quick service -Prices are good Cons -I wish my tires didn't need replacing lol read more

We have gotten our crosstrek BFG KO2 tires here before about a year ago. But I had a screw go through my Subaru ascent tire. I called and asked if they could fix my flat tire and how much. He said if they fix it it's free but there was a 2 hour wait. I had an air pump on me thank goodness and aired it up Enough to last until I got to the parking lot. I got here and someone came right away from the shop to check me in. It was free like they said and they got me in just under 2 hours so I'm happy. Super friendly staff to. Been happy with my visit both times! Lobby is also very clean and they have top gear playing on the tv. read more

Had a 9am appointment on 1/22/24 waited an hour and still haven't been seen .. I just left. I will not spend money with a business that doesn't respect someone's personal time..I thought that was the reasoning behind scheduling an appointment.. after reading other reviews I see it's a common practice there..I will definitely start reading reviews of a company before choosing to do business read more

Nice place clean the staff was inviting. I had all 4 tires replaced,It took less than 2 hours to do the work . The valve for all weather tires was good,but only time will tell if they are good read more

Everyone was very pleasant and professional. They changed the oil, rotated tires, topped off fluids, reset the computer. Max the mechanic did a great job! I would recommend them read more

The right place to go, was there right at open time and drop truck for rotation and alignment, all went smooth, got the same great treatment when drop and pick up the vehicle, they explained how was the alignment before and will notice the change which did, store open right on time is nice and clean, definitely will come back for any need, thumbs up for all the team there. read more

I got a set of reputation tires and they are AWESOME!! My mercury grand marquis had decent tires but they were loud. The moment I hit on the freeway, I was blown away how quiet my car was. Usually at 75 mph I would have to turn up the radio to hear it, but not now!!! Money well spent!! read more

I had a screw in my tire that was slowly seeping air. I paid a visit to Les Schwab and was initially told 1hr 40. That seemed long, little did I know 3 hours would pass and I was still "next up". As I got my keys back and tested my luck getting home I see a Just Tires and pulled in and was helped right away. Don't go here unless you want to wait endlessly at Le Slob and receive no update on when you will be helped. read more

Honest good customer service, got my car new tires at a great price. I don't like going to shop I feel females can get overpriced but not here they helped me keep my family safe. read more

I tend to always get straight and honest answers. This time they went above and beyond to fix an issue with my wheel. Since I am covered under warranty for the tire, they didn't charge. Grant it, it was a minor fix, but it took some time nonetheless. For that, the least I could do would be to leave a good review to express my gratitude for their top-notch service. I will be buying two more tires for another car I have here real soon. Thanks Les Schwab team! Paul read more

My experience was great from beginning to end. Staff was knowledgeable of what I needed and sold me exactly what I asked for. They didn't harass me with a bunch of up selling. I had some special instructions which they also took care of without worries. Will come back here for future tire needs and probably my brakes as well. Thanks for the great job. read more

I had to come in for a tire fix and the staff was very friendly. The shop is clean and overall very happy with the service. I would come back to this business again. read more

Great work. Fast and friendly service. We now have brakes. And we can stop. At this point I am trying to use more words.

They installed the wrong tires on my vehicle, then offered to change them, but I didn't want to stay any longer They searched through my personal belongings, looking for a wheel lot key instead of asking me if I had one in the vehicle Finally, my car was finished after about three hours when I got in my vehicle there was trash from the people working on my car in my center consul. I was going to take it in and say something but figure I would be the bigger person and just throw it away . until I set my arm in some oil and grease that was on my door panel that took me about an hour to scrub out and I had to throw their trash away after spending $2300. I brought it up to the manager said oh I'm sorry and gave me $100 coupon that I could use next time I come in knowing it was my first time he wants me to come back and is only willing to do 100 instead of helping me out with the price of $2300 for my first time with a very bad experience. I had lots of good things to say to friends week told about 30 people it was I could go back. I would've never said that and I would've tried a better place to get my tires, frustrating that they would leave trash and dirty someone's car and blow it off like nothing happened really wish they would've made it right because it's close to my house and I had planned on going back for some services in the near future until this happened read more

Always amazing customer service. I have gone twice to the same location and dont see myself going anywhere else for my tires and breaks.

LONGEST TIRE ROTATION EVER . If you make an appt for 3 , I shouldn't be waiting till past 430 and I should also be let known they are maybe running behind , girl with black hair behind desk burped with my keys in her hand as well like be professional ..swear there's no communication, also if you change tires you should know how to drive better like drive it with care !! read more

I don't recommend it because you're going for something you really know that it's wrong in your car and you get that you occupy this and the other just to sell their tires and when you say no they even get upset and send you to wait for hours and they don't do things as they tell you what they are going to d read more

Stopped by the shop today to purchase new tires. When I entered, there was a female sitting in a desk speaking with someone on the phone. The store representative did not acknowledge me at all. Once she got off the phone, the representative looked at me and started doing something else. I was never asked if I needed any help. I waited for 15 min and there was only one other customer waiting. Those #1 customer service signs are false advertising. First and last time for me! read more

Could improve customer service skills! Acknowledge your guests instead of just starring at them up and down...

They have been the most help shop around I highly recommend bringing your car here the staff is great and will work with you

I got a flat tire and I decided to come here because its where my husband bought the tires from. Well all I can say is WOW. The place looks nice but the way they greet you and take care of you! I'm in awe. Nobody likes flat tires nor buy tires but it's a must... might as well come here they'll take care of you read more

Les Schwab Tire Center - Tires Near Me - Perris, California

I went to get a quote on a lift for my truck I asked one if the employees and he told me to wait 2 min and it was ok since no people were there i thought 2 min was nothing ... those 2 minutes ended in 45 min .... the manager was just walking back and forth with 2 other employees laughing and didn't even acknowledge me ... being the only customer there and receiving no attention was not good at all i decided to leave ..... customer service here is really poor..... if i could give them 0 stars i would read more

Bradley and guys are the best. Have always helped me with my tires. Quick service. Great prices.

I just came to get my tires checked so I pulled up to the free tire check sign and the guy in the garage just stared at me for 5 mins giving me weird looks while I waited. I figured he was busy so I'd wait, no big deal. He finally walks toward my car giving me this annoyed face and asked me what I needed. I pointed at the sign next to my car and asked if they still do free tire check because by the look on his face - I started to think maybe they didn't. He just looked my car side to side and said you just want two tires checked? Like I'm bothering him being there. If I pulled up in correctly, or if they don't offer the service that early or if you're too busy - just say that! But why be unnecessarily dismissive? I just said thanks, never-mind and left. I probably won't be coming back again for any service here. It's a shame because I always used to go to the Norco location which has great service and I figured most of the shops were probably the same because of company culture or something. The people at the Norco location were never rude or dismissive when I got new tires or brake work and they were always cool when I pulled up for a tire check. Oh well. read more

Horrible service!!! Called in at 12pm to make sure everything was set to (even left work early)go for my vehicle they said yes got to the location at 3:30pm Had to wait 3 hours. Horrible service read more