id like to recognize a employee alex - alexander i went in…read morefor coolant it was so hot & i needed oil for my audi going in there as a female in my 50s i was trying lol this gentleman offered to help. i appreciate people keeping their word and he came out and helped me show me even how to work my air conditioner buttons lol , great customer service thank you red audi

Just want to say Joey was really helpful because I know nothing about cars. He helped me with the…read morescanner because my check engine light turned on. He was friendly and made me feel better about not being knowledgeable when it comes to cars. Thank you again Joey.

I tried to lease a truck with the lease program they offer $299 month and 3695 down they danced…read morearound the whole situation when they returned with a payment of 511.99 and $8000 down I ended up getting my truck the next day at mark Christopher for exactly the same price the lease program said these guy didn't have a clue and had no idea how to treat a customer I would recommend buying here

Moss Bros of Moreno Valley sucks! Won't even cover a warranted part because I won't allow them to…read moretouch my car again. Not to even diagnose it. Part cost me $195 from the dealer. Altogether $445 for repair and labor at Speedy's on Sunnymead. I'll pay that all day before I let Moss look at my car again. #shadetreemechanics

Took my Silverado in for a check up diagnostic, my service advisor Alan Rayner was amazing to work…read morewith. He was really communicative the whole time my truck was in the shop, I even got to road test my truck with the service manager, which he was also a great person to deal with. I will gladly keep bringing in my Silverado to this dealership for service, their communication and service skills are top notch!

My vehicle was at Moss Bros. Chevrolet Moreno Valley from April 9, 2026 until May 6, 2026 for…read morerepairs covered under my extended warranty that I purchased with the vehicle. Throughout the entire process, communication was extremely poor. I rarely received updates unless I repeatedly called the service department myself, sometimes 10 times a day, just to get someone to answer the phone. My service advisor was Andy, and every time I called, I was told he was somehow on a "2 hour lunch." Even after leaving multiple messages with my name and number, I almost never received a callback. The information I was being told by the dealership also constantly conflicted with what my warranty company was telling me. Andy repeatedly claimed my warranty company was refusing things or causing delays, but when I contacted my warranty directly, I was informed that the dealership was attempting to bill for charges or work that either was not approved or had not actually been completed. My warranty company specifically advised me that the dealership appeared to be attempting to double-charge or add unsupported labor costs. My warranty company even emailed me proof of the double charge. At one point, I was told I would need to pay an additional $300-$400 out of pocket for "labor" because supposedly my warranty would not cover it. When I asked for a clear explanation, nobody could properly explain why. The service manager simply stated that the warranty "wasn't paying them enough," which is not an acceptable explanation to charge a customer additional fees. The delays continued when it took several more days just to order my engine. Andy later promised my vehicle would be completed by the following Thursday. I explained to him multiple times that my rental coverage only lasted 5 days. Six days before my vehicle was finally completed, Andy called me and stated that "something else happened" with my vehicle and that it would take another 6 days to finish. He specifically told me the dealership would place me into a rental vehicle due to the inconvenience and also stated I would no longer have to pay the additional $300-$400 because of everything that had happened. After weeks of delays, lack of communication, conflicting information, and inconvenience, I finally picked up my vehicle yesterday around 2:30 PM, paid my warranty deductible, and left believing the matter was resolved. Today, I then received a phone call from Andy asking why I "didn't tell him" I already had a rental vehicle. I reminded him that I absolutely did tell him and had multiple conversations with him about my rental situation. Mind you he has been the one speaking to my warranty this past month and knows my warranty only allows 5 day rental!! He then told me I now needed to come back and pay for the additional 6-day rental. When I questioned how that made sense after what I had been told, he responded by saying, "Okay, we'll just take you to court," and then hung up on me. I immediately called and asked to speak with the service manager regarding both Andy's behavior and the overall handling of my vehicle. The service manager showed no concern or professionalism regarding the situation and simply told me he would "look into it" and call me back later. This has honestly been one of the worst customer service experiences I have ever dealt with. The lack of communication, inconsistent information, unexplained charges, delays, and unprofessional behavior were completely unacceptable. I would never bring my vehicle back here again, and I would strongly caution others before trusting this dealership with their vehicle or warranty repairs.

The best kept secret for Jeep parts. I purchased a radiator for my Jeep YJ and they gave be a…read morekiller dea better prices than Autozone and better prices than O'reilly. It's a small friendly shop and little hard to find but worth it. I hope they never lose their mom and pop atmosphere, no stuffy counter people there. They even filled out the warranty I for for me while I was there! Call ahead and see if it's in stock. They said if they didn't have something they could get it for me the next day.

From the owner: Restoring a classic car, muscle car or truck? We have what you need! From upholstery to bumpers,…read moresteering wheels to water pumps, we carry a full line of parts and accessories for many classic cars and trucks. We stock 1000's in our Moreno Valley store. But if we don't have what you need, chances are we can get it for you.

Everyone was friendly and helpful. My salesperson Andrew was amazing. Very knowledgeable and…read morerelatable. The only thing that was disappointing and to point out that I didn't mention it was it didn't seem like they detailed the car. It looked the same other than them armor all on the tires and some trim. Moreno Valley is dirty and dusty and it was in every crevice.

My husband and I were on our way to Temecula to look at a Sportage and inquired about another at…read moreMoreno Valley Kia. I spoke with the Sales Manager Edwin who was willing to match the price of the other Sportage, so we came to Moreno Valley instead and I'm really happy we did. We got a great deal on a beautiful car. We worked our deal with Ghassan, a nice young man who was friendly, courteous, and took care of us throughout the negotiation of our purchase. Dayan, in the finance department handled all of the transaction paperwork with us and was so helpful. She answered all of our questions with regard to the warranties, and the purchase breakdown. We drove 3 hrs to make this purchase happen and would do it again in a heartbeat! My husband has his eye on the EV6 and when we are ready, we are coming back to Car Pros Kia of Moreno Valley.

I want to shout out Andrew and Erick! Andrew went over and…read morebeyond helping both my cousins John and Anna with their new vehicle purchase! They were very informative and professional! Made this whole car sale a breeze and got them the best deal they could have possibly gotten!! Thanks you so much Andrew and Erick for all your help! Even tho I bought my Jeep gladiator from another dealership I'll be making the drive for service just because they did so amazing and taken very well care of my family. Thank you again!

Just took my car in for some issues with the display screen and a couple other issues. It was…read moredetermined to be batteries that needed to be changed as well as updates. I wanted an estimate of the total costs before proceeding because it wouldn't be too hard for us to change the batteries ourselves. But we would still have to take the car back for the updates. So we needed to see if it was worth doing it ourselves. Never, have I had such a hard time getting an estimate that broke down each costs. I asked multiple times over the phone and via email. I've attached a screenshot of the last email. Even spoke to a supervisor because I wasn't receiving the full estimate. I asked for, "an estimate for the total costs. Each charge itemized." Over the phone. If you've ever taken a car to the dealer, you pay a diagnostic fee per issue they look into. That will go towards the repairs IF you have them done at the dealership. Now, I thought I had already paid those, which should have been clear from the email and the multiple times I mentioned it. Not once did anyone correct me. I also had forgotten that I agreed to the brake fluid being changed, so that was an additional charge that would be part of the total. Not once did anyone mention that as I asked for my TOTAL CHARGES. I was quoted a little over 1300 each time and the only things noted were the two batteries and labor. I gave up on getting the full itemized estimate (at the time I thought the only thing missing was the charge for the updates and deduction for the diagnostic fees) and agreed to have the work done. Honestly, just kind of gave up as it has been a week without my car. Dealership is about 30mins from us. We go to pick up my car and the total is 1600+. We ask where the additional $300 came from. It's the brake fluid that I forgot about and a 3% charge to use a credit card that came out to about $50. I asked why the brake fluid wasn't part of my estimate. Rather than apologize, the supervisor argued that I had asked for an estimate of the work being done. And the fluid had already been changed. Not once did I ask for an estimate on only the work that hadn't been done. Each and every time I asked for an estimate on the total costs. It was ridiculous that a supervisor wouldn't just say sorry, I misunderstood. Any other mechanic or dealership I've gone to has always provided a break down of the TOTAL. And that 3% charge is something that should be mentioned over the phone so you can bring an alternative payment option if you have one. Just really poor communication and very poor customer skills from the supervisor. I wasn't arguing price, I wasn't arguing that I had already approved the break fluid. I just wanted a breakdown of the total costs. We've come to this location a few times for multiple cars and will definitely not be returning. Even the poor gentleman who was assisting us to make the payment seemed off put by what we hadn't been told and the supervisors answer when I asked why the $300 wasn't part of the total charges when I asked for it.

I came in and the store manager Susi wouldn't price match the VR1 price to Walmart. I showed her…read moreonline that the retail price in store was $26 and she kept saying it was online price only. Ended up just buying it in person at Walmart. I don't understand why they have a lowest price guarantee and then they don't honor it. More so I don't understand how instead of making the sale they didn't get anything.

Bro this place legit sucks man. The manager susi is HORRIBLE. Walked in today to legit 10 people in…read moreline and only one person was on the register. The manager Susi instead of helping was on the phone. Get off the phone and get these people out of here. This isn't the first time though she legit can't do anything right in that store.

I had the best experience at Moss Bros GMC in Moreno Valley!…read moreI was referred to Moss Bros by Mo Atiouhanni. Although he wasn't there the day I visited, he kindly arranged for someone to welcome my mom, my brother, and me when we arrived. Charles greeted us, and Najeeb was ready with a lineup of vehicles based on what I had told Mo I was looking for. Najeeb showed us every SUV that fit my criteria, and then some. He was incredibly patient, informative, and friendly throughout the entire process. After I decided on a vehicle, Nick guided us through the paperwork. He was transparent with the financials, easy to talk to, and just overall a pleasure to work with. After some waiting and discussion, Nick returned with Charles and surprised us with an even better offer than before! We couldn't believe it and I happily agreed to the deal. I was then sent to Nancy to finalize the paperwork. She was amazing, explained the contract clearly, and we had a great conversation to top it off. I left the dealership feeling great! Even more impressive, the next day I received a call from Moss Bros asking me to return to re-sign some documents because some loan terms had changed in my favor! Thank you! I cannot express enough how impressed and satisfied I am with the level of care and customer service I received at Moss Bros GMC in Moreno Valley. I unequivocally recommend buying your next car there!

I'm really disappointed with their service department. I just bought a vehicle a week ago, and they…read moresaid it would take 2-4 days for a diagnosis. It's the second day, and there's been no word or even an update on what's happening. The service advisor was friendly but didn't seem genuinely interested in helping and mentioned the Service Manager would contact me--still nothing.

Refused to give me a refund on a part that was cancelled within 24 hours of ordering. When asked…read moreabout the refund he stated "My distributer LQK is charging me a 45% restocking fee." He wasn't aware that I knew that LKQ was pick-a-part. When i confronted him about it he changed his story. Despite the fact I never received the item or that "pick a part" has free 30 day returns with no restocking fees I can attest that this man is 100% a Crook with no integrity. When I asked him to show me some paperwork that says 45% restocking fee he refused to show me any documentation to back it up. Essentially he's holding my money hostage and trying to hold on to a good chunk of it with the pretense of another business, with a proven track record of easy returns, is charging a ridiculous 45% restocking fee of almost $1500. How is this not illegal?

No response I shipped over my part a month ago and no communication…read more Have called and was told Ill be getting a call back no response. Ghosting customer's and stealing parts is not how to do business!

They're amazing!!!! By far the best mechanics I've had in years! Not only are they kind, they were…read moreable to figure out the issue with my car in 10 mins and it took them only 2 hour to repair it.

I'm super impressed by the professionalism and the speed and quality of work that was provided…read more The service requested was to have front brakes and rotors replaced. They got the job done quickly with a great price. The value of their service is simply unmatched by any other. I highly recommend these guys over everyone. I'll definitely will continue to come and have my car serviced by them. Sorry Fritz Ford you guys suck and have lost my business forever!