I had to get a state inspection and the team was extremely responsive, kind, and speedy with their…read moreservice. I would definitely recommend this spot and will be going back when needed.

Bill's garage has incredibly helpful and friendly staff. I called about a state inspection, and…read morethey were having some difficulties completing them due to external issues but made sure to take down my number and gave me a call to update me on the process (as well as give additional recommendations on where to get an inspection). I haven't even taken my car there yet but know that it will be an easy experience once I have to and they'll be the first place I call. Kind, trustworthy, and friendly!

The location opens at 7:00 a.m., and I arrived at approximately 7:05 a.m. I pulled my car up to the…read moresliding door, walked inside, and asked for assistance. The employee pictured immediately yelled, "Hey, What are you doing here?" I replied that I was there for a state inspection. He responded very rudely, saying, "We don't do inspections until 8:00 a.m." I calmly and politely explained that I was unaware because there was no signage indicating that inspections began at 8:00 a.m. He replied, "That's not my problem. I've been working here for 10 years, and this shop, like every other shop, doesn't do inspections until 8:00 a.m." His entire demeanor was confrontational, and he treated me as though I was trespassing simply for asking about an inspection. I explained that I had been coming to this location for the past two years and had never been treated this way before. At that point, another male customer walked over, and the pictured employee's attitude immediately changed. He then turned back to me and said, "Move your car outta here," while shooing me away as if I were a dog. As I was getting back into my car, he continued talking about me to the other customer, making comments that caused the customer to look at me as though I had created a disturbance. The entire interaction was humiliating, unprofessional, and completely unnecessary. . The entire interaction was demeaning, disrespectful, and completely unprofessional. My vehicle's camera captured the encounter, although unfortunately it did not record the audio. Every paying customer deserves to be treated with courtesy and respect. I left feeling singled out because of the way I was treated. While I can't know the employee's motivation, the interaction left me with the impression that I was treated differently as an African American woman.

The quality of the work was very good, and the service felt reliable. I had to wait longer than…read moreplanned, but overall it was a positive experience.

They are incredible!! I just brought my car in this morning because it was burning oil and the…read moreengine and oil light were on. I figured that the slow oil leak finally gave out with the cold weather and the gasket blew in the engine. I honestly figured I would be scrapping my car today. After walking over and talking to one of the mechanics, Jerry. He told me to pull my car around and he would check it out for me today and give me a call if it's fixable or not worth it (I told him I didn't really want to put money into the car). He said they were super busy today but he will squeeze me in. Once I got there he asked if I could hang for a few min to diagnose the car and checked it out immediately. After lifting the car and checking everything they realized it was a clogged oil filter. It was so clogged that oil wasn't passing through and some of it was leaking everywhere. When they removed it I think a few of the guys got covered in oil (I kinda felt bad to be honest but they all laughed it off). Because oil got everywhere they also proceeded to clean underneath my car with some foam stuff and then ran it a little to burn what was left off. They were incredibly funny, helpful, patient, personable and honest. I spoke mostly to Jerry and the gentleman inside at the register who was also amazing. Even though I live 30 min from here and they helped me in a pinch, I will definitely bring my car back if anything else goes wrong. Service was incredible.

I can't say enough good things about this shop! As a young woman, it can be intimidating dealing…read morewith car issues and not knowing who to trust--but these guys have been nothing but honest, fair, and incredibly helpful every single time. They've fixed my car multiple times the same day, given me very reasonable prices, and always made sure I left feeling confident about the work done. I've never once felt taken advantage of or pressured into unnecessary repairs. I'm writing this review because they truly deserve the recognition--good, trustworthy auto shops like this are rare, especially in the Boston area!

I don't go any place else. Fran is the real deal in Boston. His prices are fair and quality of work…read morealways exceeds my expectations. At Fran's, they fix what's broken without trying to sell extra parts or service you don't even need. I like that. If you're in Boston, go here first!

Avoid if you are vehemently not conservative and don't want to see Trump paper cut-outs around his…read morebusiness. Me personally? I care more about someone being trustworthy, polite, and at least somewhat competent. As well as saving my money and not getting ripped off like I have been when I got my car repaired at dealerships. My car wheels started making weird noises after I got into an accident and needed to make a cross-country move. Fran identified the issue and fixed it. He was also willing to honestly educate me and explain the issue without acting like a shady businessman that lies by omission. My car has not had issues for the past several months thanks to Fran's diagnosis and the work of his employees. This review would've been a five star if I didn't have to deal with his son on the phone. His son called my cell phone number multiple times to tell me that my car was fixed and hung up immediately before I could ask questions to verify. I traveled twice only to find out that the son mistook someone else's car for mine just because it was the same make and color as mine. Fran recalled which car was my car because he could tell me what state my license plate was from. Thankfully Boston is easy to traverse thanks to the public transportation, otherwise I'd be even angrier for having my energy wasted for a car that wasn't even mine.

Was recommended by a friend to take my car here and am so grateful that I listened. The guys are…read morefriendly, fast, and efficient. I went to get my brakes replaced the first time and just recently asked them to check my car because it was making a strange sound. They checked it out, drove it around, lifted it up, and did a thorough inspection. They determined that nothing was wrong and the sound (now gone) was just from rust that wore off when driving. I asked them what I owed them for their time and they didn't charge me anything. Feels like the first mechanic in a while that I can trust. Will continue to come back!

Walked in on a Wednesday morning to make an appointment, car was hit on the highway pretty hard…read morewith no noticeable damage, just wanted someone to check the frame wasn't bent etc. Told them all this and make an appointment for Monday morning 7:30AM. My spouse typically uses the car to drive to school (we live in southie near Emerson) so I wake up to drive there and back to drop off at 6am Monday then get to the shop to be told they don't have an appointment for me and they don't even look at frames so they can't help me. Same guy I made an appointment with in person on Wednesday. He almost smiled and laughed like he was happy to inconvenience us. Really disappointed and won't be going back (we have used them for many other services in the past)

My truck was leaking oil after I took it for service at a different near by shop. Henry fixed these…read moresimple mistake they made at the other shop and now the truck is as good as new. He was friendly, timely and professional. Finally found a mechanic in the area who doesn't over charge !!! See you next time Henry!!

I went in to get an oil change and my brake fluid replaced. I came in in the morning, and said I…read morewould pick the car up around lunch time b/c they closed that day at 3p. Lunchtime came and went, and I was too busy to remember to pick up the car. After work, the mechanic left me a voicemail that he left the car outside and put the key where only I could find it b/c he didn't want me to not be able to go home. He said I could PAY THEM THE NEXT DAY. Good service.

Direct. Honest. Fast. They made my car damage looking like it never happened. And at great value…read more Service required was auto repair.

Outstanding! For the first time in 20+ years I needed auto service and needed a new auto service…read morecompany for an urgent repair Not only did the owner tell me to come right in he did the repair in the spot for a very low price. He could have taken advantage of the situation , but didn't . He's a good man who runs a good business . Everything tidy and professional. A real life-saver . I have found my service provider. I couldn't be more grateful .

Joe and his team are great! Super friendly and always willing to go the extra mile to get you the…read moretires you need. Very informative and accommodating! 2nd time here buying tires in the last 2 months and Joe has been great to do business with! He earned a customer for life! Stumbled upon the Bridge Street location after having a bad experience with another Sullivan tire in town and these guys are top notch! Clean shop and waiting area. Very helpful

Getting ready for a trip to NY when tire problems occurred. Rick, the Manager, was able to have my…read moreproblem resolved ASAP. I regularly purchase new tires here and come for any needed service. Never disappointed. Great customer service!