I just want to thank Randy and Miguel for the great service I received when I was passing through…read moreSalem. My battery died and I knew it was time to replace it. So, at the recommendation of the hotel clerk, I got there and was able to book an appointment with only one hour wait. I was tickled. Randy did all he could to get me in. I got there a little early and they got working on it right away. Miguel was very nice and did the job super quick. What could have been a whole days delay, turned into only two hours off my schedule. I am ever so grateful to Miguel and Randy. I made it to Washington and found a place to live. Thank you both so much.

Tried to bait and switch. I called and they quoted me $14.99 for a headlight bulb. When i got down…read morethere she tried to tell me it was $99. I told her i just talked to someone on the phone, she proceed to make a huge scene of it and asked everyone in the store if they quoted me that price and made it out as if i was lying about it. No one would admit to it, however i know i called that store because i specifically asked if i had that store because it's just a few blocks from my house. I walked out and went to O'Riely's and bought it for $14.99.

When I need to tow my motorcycle, I use G&R. They are reliable, professional always courteous…read more If you have a vehicle that you want taken care of, I am sure you will be happy.

I drove all the way down to Turner location (3hrs RT). The guys there were so helpful, they helped…read moreme replace my hood without extra cost.

Bradley was excellent, but I went to another Les Schwab and they tried to sell me an alignment. My…read moretires were perfectly worn after 50,000 miles. There was absolutely no reason to do an alignment. I'm told Les Schwab recommends alignment even if it's not needed. That is corrupt! Unnecessary repairs are illegal. I am very disappointed with Lea Schwab policy.

Had an appointment for 4 tires at 2pm. 3 and a half hours later I'm still sitting in the lobby…read morewaiting. Turns out they grabbed the wrong tires from the warehouse. Wouldn't be so bad if they would make some more coffee.

Well I took a nap in my truck. They got my terminals replaced and looking professional!read more

Batteries northwest buyer,,, keen,,, was caught selling 2 1/2 year old batteries as brand new…read more This was discovered in September 2025 and he refused to correct it. He ordered staff to continue to sell the batteries as is. The store that discovered that Keen was lying and misrepresenting his batteries discontinued their account. Their are many other accounts that have stopped using their batteries. Keen comes across as genuine but he misrepresents the true life of the battery's he sells. Other companies have noticed the drop in battery integrity.

Miguel did a great job w installation and repair. I was told false info at another store by a bad…read moreemployee that the company properly fired. Miguel fixed it. I've bought dozens of tires so I will keep doing that at Discount Tire.

I ran over a nail and my tire was losing pressure, but I was planning to buy tires in a couple of…read moreweeks. I was so impressed by the customer service I experienced, quality of tires, and reasonable prices that I decided to have all my tires replaced and my spare as well. They are working with me to order in the spare as it's an unusual size. They also put my old tires in plastic as I plan to keep them. Kaiden particularly did an exceptional job, and I recommend asking for him at the counter. Very helpful and professional.

bought a 7 year warranty battery for my van. 1 year and a half later; i find out a cell is dead in…read moremy battery. wouldn't be a problem...... except all knechts have closed down/out of business!! dont know where to go from here.

Great customer service. Had rotar for 50% less than o'reilly who ordered wrong parts twice. Highly…read morerecommend this place first. Excellent price and service.

Worst customer service period! Had to drop of vehicle first thing in the morning and they waited…read moreuntil the very end of the day do work on it after hours. I asked why I had to drop it off if they knew it would be until the end of the day, she just said over and over "All day appointment". She couldn't care less. I will never go there again!

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

Always have the parts I need. Helpful Staff, they step right in to assist and find the parts you…read moreneed. Good prices and they will talk you through the installation. Been my only auto parts store for years.

This place it my go to for auto supplies in Salem! My husband's family has been going here for…read moreyears, and I am now a faithful customer. They have wonderful variety and are able to quickly order any parts. Multiple times, they have come out to my car to take a look at it, replace a part, or show me how to do something. The customer service here is excellent and I have recommended it several times. I wouldn't go anywhere else!