In these times it seems that customer service is rare. Companies set up loyalty rewards or…read morecontracts in order to get people to buy their products. Well Batteries plus is the exception to the rule. I walk in as I was having trouble with my phone. A young guy who looked as if he was 12 came to the desk to ask me what he could do...I told him my phone is not even a year old and it was charging right. He looks at the phone then looked at me and said we don't work on Google phones...ughhh but he offered to take to the back and clean the port. No guarantees...needless to say he fixed it and only charged me $10 Highly recommend this place.

Went to get a new battery and screen for an iPhone, all seemed fine. Got home and the home button…read moreon the phone doesn't work. I took it back, explained, etc. The tech was very understanding and agreed to make it right - a few hours later they called and said the home button broke during repair. Fine, accidents happen. We went over a few options, which seemed pretty reasonable, and we ended up asking them to just refund the screen cost and move the new battery to my wife's phone, which also needed a new one. Not the best, but given the circumstances, something we were willing to work with. We came back after the second round of repair was complete... And after getting home noticed new damage to the screen in my wife's phone (the corner is now lighter than the rest, with a nice streak down to the middle). I'm honestly not sure I want to go back to the same place for yet another repair even if it's free. 4 stars for customer service, 1 star for technical ability. 5 stars for speed of service, but if it isn't good work, does speed matter?

Just a great interaction. These guys are very helpful. They know exactly what they're talking…read moreabout. Thanks for the quick and pleasant purchase! Definitely will be back for the business and any batteries I need at home.

I ordered the recommended battery for my car on their website. Installation appointment was…read morescheduled but the experience didn't go well. When I asked the installer if would use a memory saver, he replied "not necessary". He removed my old battery and discovered that they didn't have the correct battery and that they couldn't acquire one even though the correct battery was ordered and paid for on their website. The presets on my car were screwed up and were a headache to rectify. It was very nice of them to give me a refund. Very apologetic, Thanks! The worst retail experience I have ever had.

I have always recieved good service here. I was in today for deep cell 12v batteries. Therea a…read moreshortage due to shipping/ covid so pickings almost everywhere are slim. The counterguy found a a pair in the series size i need....before I could make a.move he had both of them in eitjer hand and lugged them to my truck....I hadnt even paid for them yet. Theyve been great chasing down parts when I come on waving a tiny battery for a key fob or a wierd bulb for a trailer.

Alex provided the kind of intelligent and common sense customer service I forgot existed. Between…read morethe hour spent online with Apple and the dismissive attitude from Best Buy Alex was able to correctly diagnose the issue I had with my iPhone, and saved me money because the scripted response I received from Apple online would have had me buy a unneeded new battery. Best Buy wouldn't even ask questions, look or TOUCH my phone even though I had made an appointment, just wanted me to leave my phone for 3 days....who does that? CANNOT RECOMMEND ALEX AND BATTERIES PLUS ENOUGH

I was told by my Alarm Company I could get the battery for my alarm here. That is true I…read moredefinitely could and I did but after looking Walmart has the exact same battery for 17.99 and I paid 34.99 here. Since I already wasted this money and driving back, there would cost me about as much gas and then my time I figured I would leave a great review and let you know to check on Walmart before you buy here

Terrible experience! Don't go here. They damaged my antenna in my phone when replacing the battery…read moreand refused to fix it, and said it wasn't covered under the warranty.

The Oak Lawn store on 95 st provided excellent customer service. The moment I walked in was…read moregreeted by a friendly salesman Ozzie. I needed coin batteries for some Halloween toy novelties. Ozzie not only showed me the correct battery but also installed them in the toys!! At the same time he was programming a car remote! Talk about multi tasking lol! He was so gracious to the customers waiting making small talk laughing just having a nice time. A retail associate at Walmart recommended Batteries Plus for coin batteries. So glad I found this place. Ozzie has made me a permanent customer and he also will program a car remote I will order in November. Please thank Ozzie for me. The Halloween toys are working great for my kids. I will be back in a few weeks for my car remote. Highly recommend Batteries Plus in Oak Lawn. Great place. Great customer service. Alexandra

I needed a new battery for my car since I noticed that my car was not able to start during the…read morecold. I ordered the battery from online which saves you 10%. They offer free pickup and installation of the new battery. The next day, I drove down to BPB and they had my replacement battery ready for installation. I gave them my key and in 20 minutes, I was ready to drive off. Service was great and with a smile.

I would most definitely recommend the Batteries Plus Bulbs on Halsted in Homewood Il. The manager…read moreMichelle was phenomenal. She was very professional knowledgeable and very efficient!!!

I would recommend never using this location; probably even the company for an iPhone service. I…read moretook my daughters phone into them to get screen replace. (Mind you, the screen was completely shattered, but she still had all functionality on her phone.) I just got tired of her cutting her fingertips trying to use it. So I take it there 9/9/17 for $129.99 repair. Two days after repair, my daughter complains screen doesn't respond well. I call store, the assure me that it takes a few days for response time to correct due to difference screen being used on phone that isn't similar to Apple. On 10/18/17, a month a few days later, my daughter wakes up and says screen isn't working at all. I take to store and Dan, the same guy that fixed it; tells me they can't warranty it or service it because there's a small crack on phone, that automatically voids the warranty. He then attempted to tell me that this small crack is considered hardware damage & could cause the swipe functionality not to work on the screen. (Mind you, the screen was completely shattered when I took it to them, yet the swipe still worked on the phone!) This place is a complete joke & does whatever they can not to assist with warranting their work. I'd highly recommend NOT using this place or doing any business with them for your electronics. I would've given it zero stars, but you can't submit review unless you select at least one star.

The most incompetent people I've ever met they will promise minutes and it's takes an hour ‍ they…read morewill not fix yours things correctly they will try and say oh yeah I'll give you a deal to repair and scam you do not go to this place ever!

Cashier with the red hair has a nasty attitude like she doesn't want to help the customers. I…read moresimply complimented her on her sales skills and she responded by saying I haven't entered your information in the system. Do you want the battery or not? I told her not with that attitude, I will take my money somewhere else. People like this should not be in the customer service industry. I hope that her supervisor will coach her to be better so that the business can thrive.

Bought an X2Power battery from Batteries Plus, followed all usage guidelines, and it dropped to…read morezero volts. Brought it in under warranty, and they refused to honor it--no clear explanation, just blame-shifting.If you're going to sell premium batteries with premium warranties, stand behind them. I run a roadside business and rely on gear that works--and support that shows up when it doesn't.

I just dealt with THE rudest man I have EVER encountered in all my years of retail shopping…read more He was sooo snotty, and when I asked a question, he stared at me like I was a moron. NEVER will I or any of my family and friends return to this store. How horrible......I'm still upset.

I was there yesterday and had the battery in my car fob replaced. I'm of the opinion that this…read moreservice, which is less than $30, was not overpriced compared to other alternatives. The hardware store near my house was unable to replace the battery. A new car fob can cost hundreds- even more at the dealer. I'd rather spend @$30 than be unable to open or start my car. They were very courteous and efficient.

I am one of those people who wear a watch every day. About four years ago, I had my watch battery…read morereplaced at Batteries Plus for the first time. Two years later, I went back for another replacement, since watch batteries typically last around two years. That time, the associate suggested I opt for their "KITWATCHLIFE" service, a lifetime battery replacement for that specific watch, for $21.99 plus tax. It was only about $9 more than a standard battery replacement, so I figured that if I used it just one more time, I would come out ahead. I was told all I would need to do in the future was provide my phone number. I saved my receipt, just in case. Fast forward to today, I returned for another battery replacement. The store was empty except for one associate, Samantha. At first, she seemed hesitant, not because she didn't want to honor the lifetime service, but because she was concerned about damaging an expensive watch. She mentioned that if the watch was worth more than $150, they might instead offer to refund the lifetime service fee or transfer it to a different watch. I told her the battery had already been replaced twice there without issue. She decided to proceed and, to my surprise, replaced the battery in just a few minutes, much faster than previous visits. In the end, I definitely got my money's worth. If you have a watch that isn't particularly expensive, I think this is a good program to consider at Batteries Plus. Just be aware that some staff might be cautious if your watch is on the pricier side.