I had a very disappointing experience with Dr. Marks during my clinical rotation. Throughout my…read morerotation, I was allowed to continue seeing patients under her supervision. However, at the end of the rotation, Dr. Marks completed an evaluation stating that I was "unsafe" and lacked fundamental nurse practitioner knowledge in nearly every aspect of patient care. If Dr. Marks truly believed I was unsafe to provide patient care, I do not understand why I was allowed to continue seeing patients instead of being removed from clinical duties or provided with immediate remediation. Patient safety should always be the highest priority. Since completing my education, I have successfully become a Board Certified Nurse Practitioner. While I recognize that every student has areas for growth, I believe that if such serious concerns truly existed during my clinical rotation, they should have been addressed immediately through direct teaching, supervision, and a structured remediation plan rather than being documented only in a final evaluation after I had completed the rotation. The evaluation stated that I could not distinguish normal from abnormal physical exam findings, develop differential diagnoses, create treatment plans, document appropriately, or understand common medications and their side effects. If these concerns genuinely existed, I believe they should have been addressed in real time through teaching, direct supervision, and documented feedback--not presented only at the end of the rotation. A preceptor's responsibility is not only to evaluate students but also to mentor, teach, provide ongoing feedback, and intervene when patient safety is a concern. I would have welcomed honest, constructive feedback throughout my clinical experience so I could improve. Instead, I received an overwhelmingly negative final evaluation that did not reflect the level of guidance I was provided during the rotation. I entered my clinical rotation eager to learn and become a safe, competent nurse practitioner. I left feeling discouraged by the disconnect between the supervision I received and the final evaluation. I hope future students receive consistent mentorship, timely feedback, and appropriate intervention if serious concerns about their clinical competence truly exist.

I am disappointed with this clinic. I was seen by a nurse practitioner. The doctor did not even see…read moreme. And they made me get my lab work done at their own lab and the lab technician was not experienced. She had difficulty drawing my blood and I ended up with a big swelling and multiple big bruises on my arm. I have been using Quest lab for the last 16 years and never had an issue. This is the first time I had my labs drawn at this clinic lab and I end up with all these bruises. It has been a week and no lab results available. I have been calling them and they keep telling me results are not in. These are my annual physical labs and Quest lab used to have my results available the following day on their website and on their lab. I recommend you never this lab. I will never use it again and will try to find another doctor.

Dr. Kaw has been my primary physician for almost a decade since I moved to Fullerton. I switched…read moreto him after a bad experience with a St. Jude GP. What I like about Dr. Kaw is that it is easy to book an appointment with him and you don't have to wait for weeks on end like St. Jude. He quickly and accurately diagnoses any medical issues you may have and I appreciate his expedient, straightforward manner and friendly demeanor. His staff is also great as they are responsive on the phone and fill prescriptions quickly - sometimes while I'm still sitting in the office so that they're ready for pick up at CVS down the road after my appointments. He also went the extra mile in getting a prior authorization for meds approved from my insurance, who have been very challenging to deal with to say the least. If you're looking for a competent and reliable GP in North OC, give Dr. Kaw a call.

I've been a patient of Dr. Kaw's for a long time, and something I noticed over the course of…read moreseveral visits was that he'd be very impatient and trying to get out of the room as soon as possible, almost like he's in a hurry and doesn't have time to listen to all your concerns. On several occasions it felt like he spent 3 to 5 minutes, and I believe his max is 10 minutes. I never felt like he truly cared about me as a patient; it feels like a McDonald's drive-thru. One day, I verbally expressed to him that I felt like he spent very little time with patients, and he lost his patience and became super furious saying that he felt insulted. He immediately kicked me out of his office. He should go into high frequency trading.

I recently visited the emergency room due to a tailbone issue, and I want to extend my deepest…read moregratitude to everyone who helped me through my surgery. It was truly amazing to see such dedicated professionals at work. Everyone was so patient, kind, and supportive throughout the process. A special shoutout to Rayleene Miranda, who assisted me--she was incredible! Despite being a student, she carried herself with the professionalism, knowledge, and compassion of someone far more experienced. She made me feel comfortable and reassured during a stressful time, and her wonderful personality made all the difference. Thank you all again for the exceptional care and support. You are truly appreciated!

Horrible customer service. The front desk receptionist was rude to the customer in front of me and…read morecarried that exact same terrible attitude into our interaction. She was dismissive, lacked basic empathy, and made zero effort to understand my situation. I will be taking my business elsewhere and won't be coming back.

I just had my appointment with my doctor and my labs doesn't make any sense. So they won't refill…read moremy medication that I take every day even though the labs showing otherwise I don't understand. I'm annoyed by my appointment today. It seems with crappy insurance. Labs are always incorrect because when I had quest doing my labs with better insurance, the results were always correct but somehow with LabCorp they're always incorrect so something is wrong with our system. I'm really frustrated right now. Dr. Kim was a great doctor. I appreciate all his help and everything but I don't appreciate the incorrect labs from LabCorp again when it's showing one thing when I take my medication every single day and its showing I don't how is that even possible?? This entire thing makes no sense. Do you guys not want to help people with anxiety? Do I recommend this medical facility maybe I like them I did like them but today I'm very upset so I'm not happy with my appointment. How can somebody with severe panic attacks and anxiety not be given their medication just because the results are incorrect. Makes absolutely no sense to me at all, I'm very unhappy and frustrated beyond belief. I have taken the same medication for years and now you're all of a sudden gonna stop it because the labs are wrong. It just makes me so upset. I even asked to take the labs again and they wouldn't do it because two times it's showing negative. How is that possible when I take my medication every single day? I'm a Mom she is my everything, why would I seek help from you guys if I didn't need it? You guys have no clue what I have been through and I do my best to stay positive and now this? I'm so disheartened by the medical field. I don't go out I don't even like taking my medication but two medications I usually never miss is my autoimmune medication and my anxiety medication that you guys won't give me now? Do you know what it's like to have health issues? Do you have any clue what I have been through? No, I'm so disappointed in so many things to do with drs I'm starting to not trust them anymore, sometimes I feel like giving up seeing drs because most of you seem to not want to help people who really need it the most. I'm so upset with everything how can anyone trust drs these days when so many bad experiences like today? I'm so confused on the bloodwork still, one place shows one thing and labcorp always shows something different? This makes absolutely no sense whatsoever! Please explain to me how every bloodwork and urine is different? Someone f'd up somewhere this is not ok!!! I'll have to try to find another doctor since you guys can't help me anymore. I do not recommend this clinic or labcorp for that matter but i have no choice but to go there for my so called health care! I'm extremely disappointed in my 2 years of working with Dr. Kim! Wow just wow is all I have to say. Have a beautiful day be kind to everyone you don't know what somebody is going through in their lives!! Edit to 1 star - sorry I had to add more because of how upset I am! Always going to stay positive for the most part, but I'm only human and I'm so sad, upset, anxiety, and I feel so helpless and angry with everything and all these Drs who are suppose to care but don't. I promise on my life I take my medication everyday, this is not ok I'm still so confused with my labs I am at a loss for words!! Aloha

The medical staff addressed all my concerns. They were very polite and answered all my questions…read more They assisted with my medication treatment and made me feel respected and appreciated. I would definitely recommend coming here to this clinic they are fast and efficient.

So one of the doctors prescribed me Amoxicillin to fight this tonsillitis I had. Turns out that it…read moredid work but it gave me an allergic reaction to the amoxicillin. Drove back here and one of the doctors I met back in September of 2025 told me that it's a mild allergic reaction to amoxicillin because it's kind of a common one. I was shocked and gave her that "are you deadass look"? She wasn't joking. Another doctor came in and he took a look at the allergic reaction I had. It wasn't severe or anything. He took a sample from my throat to see if it was anything else. He was really reassuring.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.

Dr. Tran has been my regular doctor (primary care physician) for about two years now. She is…read morecordial and efficient. She talks English to me but I think knows other languages. I have quite a few conditions and she is good at managing them by ordering blood work at appropriate intervals. The blood work can be done there as they have labs on site. The nurses are quite good at that, can even get blood from me which is difficult for many! (They taught me the term for someone hard to get blood from is "hard stick" ) The office is always quite busy, but they dont massively double book like some doctors, so the wait times are not too bad, like max 20 min after scheduled time. They are quick to respond to pharmacy requests about refills which I appreciate. The front desk staff is couteous and seems to know what they are doing. The only thing is you have to check their hours when calling for appointment, as if they are not there it goes to a machined with no option to leave a message in the make an appointment options. I would recommend her.

Review is for Dr Felicia Tran…read more.. She is an absolute gem. I'm grateful to have met her, and she is an excellent provider. Her professionalism, knowledge, genuine caring personality, and promptness make her ideal. She listens to you, doesn't rush you, and is very thorough. I hope I can continue my care with her moving forward