I can't say enough good things about 831 Towing. I was completely stressed after locking myself out…read moreof my car, and they turned a bad situation into such a positive experience. From the moment I called, they were professional, kind, and incredibly fast to respond. What really stood out was how understanding and compassionate they were about my situation. They went out of their way to give me a discount on the lockout service, which helped me more than they probably realize. It's rare to find a company that genuinely cares about people instead of just making a quick buck. The technician was friendly, efficient, and had my car unlocked in no time without any damage at all. Excellent customer service, fair pricing, and truly good people. If you ever need towing or lockout help, I highly recommend 831 Towing. They earned a lifelong customer today!

Lee was great ! Showed up quick - on time ! Took extra mile , chatted with me ! Lee thank you for…read moreyour service ! I highly recommend this business!

Super responsive and was easily the cheapest/best rate in town. After getting two flats, front and…read moreback, on my passenger side while attempting to leave Santa Cruz we ended up stranded for the night. I called the next morning after we woke up from our unexpected hotel stay to inquire about the price to tow my VW Jetta 1.3 miles away to the Big O Tires on Soquel. He gave me a price for cash or card ($85 or $95) but also texted me the number of a few other places that he thought might be cheaper or quicker. After calling and getting a quote from one of the other companies he suggested, which came back at $220 , I immediately called him back and just asked to book him. He called to ask if we were ready about 30-40 mins later, arrived on time with his expected ETA and we had my car at the tire shop by 1pm! I would highly recommend reaching out if you find yourself needing a tow in the Santa Cruz area!

I had called this morning for a battery charge. Within, around 20 minutes, Larry arrived and hooked…read moreon to the car battery a small sized charger that did what it was supposed to do. He told me what I needed to do and I followed that. My insurance policy paid for the cost. Thank you ACT!

A special thanks to Martin and Kent for excellent service!! Very professional super fast and the…read moreprice was just right used there services 3 times and every tow service was excellent thank you again guys,, Samuel Aguilar

Patient and quality professional help with state of the art equipment and quick help that helped…read morecleared vehicles in Felton that were not the easiest of pickups.

Great customer service by Jacob on a AAA call. I picked up a nail in my tread on the way to work…read moreand was down about 10 pounds of air when I saw my Ford app. Luckily I was parked at work when I saw it. Dispatch gave me a call and let me know that Jacob was on the way. Process was a breeze.

We had a battery problem with our 2023 van and we live in a rural part of the Santa Cruz mtns. AAA…read moresent Kendrick of Rossi towing up and he spent considerable time testing and jump starting. When he got it started he stayed to make sure it didn't die. I wanted to drive it to help charge the battery more but discovered that my rear camera was not working. Kendrick tested the fuses and found the broken one. He looked for spares in my fuse box (none) and grabbed the right amp fuse from his truck but it was the wrong size. He came back the next day on his own and gave me a small box of fuses and stayed to make sure the camera was working and there we no other issues. He did so much beyond expectations!

dead vehicle battery at my home. Tow truck arrived…read moreimmediately. Jose was the best...fast friendly service. he spent plenty of time answering all of my questions and giving advice. He jumped my vehicle and I was able to drive to Goodyear to have a new battery ordered and installed. Back on the road in a few hours. Would have been sooner and o'Reilly would have sold and installed, but it was an unusual type requiring special order and parts to install. I have no auto club membership. i now feel comfortable having the name of a tow service I can call.

My car got towed while visiting my active duty military sister. (I haven't seen her in over a…read moreyear). We left my car in the parking lot too long as we took her car to get lunch. Came back and it was gone! The owners were very respectful and everyone was helpful when locating my car. Thanks again!

DO NOT USE THIS BUSINESS. They are a total ripoff. They do everything possible to delay your…read moreability to pick up your car. They refused to take my credit card after my son lost his temper, they kicked us out of the office. When we came back the next day, they charged us 3 days of storage after having the car for under 36 hours. If your car gets there at 11.59pm, they charge you for that calendar day. They are rude and insulting on the phone because they know they have you by the short hairs. If you are in an accident, DO NOT let the police call you a tow because they will call this grifter company. Call AAA or anyone else if you can. Also, this operation is owned by the same people who own "lifesaver tow" in Felton so do not use them either. They have a contract with the local police who should be ashamed of themselves for elevating these thieves into a position of power over people who are already dealing with a bad situation.

Damaged the car! Our…read morecar was towed because, despite the registration being paid, we haven't received the tags, all of which can be verified by the DMV website. So, a $265 ticket to be disputed. Thanks Meter Maid Jessica Goode! Enter Autocare "Lifesaver" Towing, with it's lucrative and exclusive partnership with the Santa Cruz Police Department. Our gripe with "Lifesaver" is this: They're beyond rude on the phone. They have rules in place that make it extremely difficult to release your car: "Lifesaver" can't release the car to anyone but the registered owner (their own rule; this is not the law). In our case the registered owner is out of town. So "Lifesaver" here says, rudely, we will send you an Absentee Authorization that the registered owner must get notarized. Oh, and it's $150/night for every day you don't pick it up. Oh, and YOU MUST MAIL THE NOTARIZED FORM VIA SNAIL MAIL BEFORE WE WILL ALLOW A DIFFERENT PERSON TO PICK UP THE CAR. Oh, and we will wait until the end of the day to send you the form to be notarized so that's another $150 for us. Also, $150/night for the days it takes for the mail to get to us and for us to bother opening it. "Lifesaver" doesn't have a fax machine. "Lifesaver" doesn't use e-signatures. One can only conclude that "Lifesaver" finds snail mail to be far more lucrative. Thanks "Lifesaver." You're super duper! "Lifesaver" will hold on to your car with every little trick in the book, and on Day 3, they begin preparing Lien paperwork, which will add another $250, just in case you don't pick up the car and pay their usury within 30 days. Here, they depart from their normally slo-mo, old-timey snail mail ways, and get right to it. Incidentally, the owner, operating in Watsonville and Santa Cruz, California, is Kelvin Ramer. He serves as the President of KJRB Inc., the parent company of Auto Care Lifesaver Towing . His wife, Janette Ramer, is the Chief Financial Officer of the company. If they're rich, and I suspect they are, they've gotten there by grifting every dime they can out of honest hardworking people. I'm putting this here because when I asked the person I spoke to at "Lifesaver," who owned the company, his response was, "He doesn't like us to give out that information." Yeah, I'll bet he doesn't. Additionally, Kelvin Ramer is known in the monster truck community as a driver and sponsor. Auto Care Towing sponsors the Living the Dream Race Team trucks . We will be filing a consumer complaint with the Santa Cruz District Attorney as anyone else reading this who's had similar issues should. This is, as I said, a shameful business run by grifters. If the DMV is slow renewing your registration, CSO Jessica Goode of Santa Cruz as well as Mr. and Mrs. Ramer figure you might as well be a criminal. Thanks guys. Keep Making America Great!

Had to have my truck towed. The owner was extremely rude and told me it was going to be X amount to…read moretow on the phone, then the price increased once he showed up. Absolutely do not recommend

Do not do not do not waste your time!! I called at 8am to have my vehicle dropped off by 9am. It is…read morenow 2 hours and 10 ignored phone calls later. They have yet to call me back even with a courtesy call to let me know that they can't get a truck out to me. What a waste of precious time and so unprofessional! My auto shop needed it there early to get to work on on it! I will be reporting to BBB.

DO NOT USE THIS BUSINESS. They are a total ripoff. They do everything possible to delay your…read moreability to pick up your car. They refused to take my credit card after my son lost his temper, they kicked us out of the office. When we came back the next day, they charged us 3 days of storage after having the car for under 36 hours. If your car gets there at 11.59pm, they charge you for that calendar day. They are rude and insulting on the phone because they know they have you by the short hairs. If you are in an accident, DO NOT let the police call you a tow because they will call this grifter company. Call AAA or anyone else if you can. Also, this operation is owned by the same people who own "lifesaver tow" in S.Cruz so do not use them either. They have a contract with the local police who should be ashamed of themselves for elevating these thieves into a position of power over people who are already dealing with a bad situation.

some people there are kind, some people working there are unreasonable, difficult, and manipulative…read moreto try and leech as much money off of you as possible. do your research before they try to scam you. extremely rude, will hang up on you while you're talking and lie to cover their own butts.

Just wanted to leave a compliment regarding this tow company. They are reasonably priced. And Larry…read moreis very nice and helpful.

Great service! Great pricing! Easy going down to earth attitude with a big smile. Larry was…read morereally friendly and reassuring. I highly recommend these guys.