Ocean Mazda is a big fat RIP_OFF !!! buyers BEware or become a Victim of dishonest sales practice. My Fiance was sold a 2012 Chevy Cruze that had transmission problems from the beginning. They lied and told her to take it to our personal mechanic and they would pay 50/50 to repair. this vehicle was found to have several mechanical issues with old fluids in brakes master cylinder, transmission, and radiator leaks. The manager refused to cancel contract and send her to another dealership for repairs they refuse to pay 50/50. We had an attorney send them letters which they never replied. They are rated C- with BBB for good reasons Stay Far Far away or they will take your hard earned money $$$ !!! will never recommend them, only report them to BBB read more

Could not have had a better experience. The guys at ocean Mazda are really excellent. Well informed, fantastic customer service, and so nice. They really went above and beyond for me today and I could not be happier with my purchase. Jorge was my sales person and he was so knowledgeable and helpful. Dyango really did a fantastic job in getting me the absolute best price. I would let my grandmother walk in by herself to buy a car here. Impressed is an understatement considering the experience I had earlier in the week at Mazda North Miami. Really, if you are looking for a Mazda, this is the ONLY place in miami to go. read more

This is my third experience at this dealership and just like the previous two, the experience was great...and I'm one of those individuals that hates going to dealerships. This time I had Jorge Rodriguez help me with the purchase...I can't say enough about Jorge, from his professionalism to his demeanor, Jorge's presentation and genuine pursuit to want to help is evident....that type of individual that seems to actually like his job and not just there for a pay check...due to that, you don't seem to feel like you are pressured or bullied, you feel like you are being taken care of!!! Kudos to Jorge and all the fine folks at Ocean Mazda, you gus make the buying experience of these exciting vehicles great!!! read more

Ocean Mazda - Great experience at Ocean Mazda w/Jorge Rodriguez that we took a Selfie - Car Dealers Near Me - Doral, Florida

Manny was great he helped me out with my new mazda lease and I am happy with the services. Definitely recommend!

Horrible treatment , never met a car seller so rude. Don't go there to buy a used car because they don't care about selling you one , they only care about selling a new car so they can get the highest commission. Please save your time and take your car elsewhere. read more

Awesome dealership! They were willing to work with me even though I was out of state and went out of their way to do so. They are very kind, professional, and they don't mislead you. They are very quick to respond to my questions and made me an amazing deal! I highly recommend working with this dealership -they'll work with you anyway they can, and they think of their customers first! read more

I purchased a Jeep wrangler 2016 at this dealership. The jeep was leaking water thru the roof on the passenger side and the driver's side. After the first attempt to correcting this the issue continued. The second time around I needed to drop off the jeep at another dealership for specialty repair. My attempts to contact with Peter , the General manager of used car sales dept was frustrating to say the least. I left him three messages. All three messages were given to him as per the receptionist. He never returned my calls. His assistant Ernesto was the same for returning my calls. I needed another loaner car. This did not seem of importance to neither of this guys. They totally ignored my calls. This is extremely unprofessional and poor customer service! These two should have Ocean Mazda send there paychecks to their homes as neither of them appear to be earning them at the workplace! read more

Love my Mazda 3 and sales Manager Mr Miguel A. Mejia was extremely kind and helpful to me as first time buyer to take my New Mazda 3. Thank you Miquel. Kind Regards read more

We can't drive our new car because our temp plate expired and no one is helping us they keep saying someone will call us back and NO ONE CALLS US BACK.. So I have to call and all they do is transfer my call and I get voicemail.. when they answer they say " we are looking we will give u a call back" .. WHAT IS THAT ! Oscar the sales man that sold us the car is nice and went on and beyond for us when we were deciding which car to get but again no help on getting our new registration. read more

By far the least caring Mazda dealer. The entire process was as if was dealing with a 12 year old on his phone. He ignored questions and didn't even care to provide me with information that was needed to deal with the bank. I wouldn't recommend anyone to buy a car from here. read more

Dealership fraud! Stay away from this dealer!!!! These people are liars, they will take your money and never look back. Peter Maytin your so called MANAGER told my mother she was approved for a car, took her old car and took her money and then days later said she was not approved and she had to bring the car back and he could not give her, her car back or her money. In other words, he left her on her feet. He said he has been working in the industry for 19 years but couldn't simply sell ONE car. At this place all they care about is their commission and will go to ends meet to get it!!!! I've never experienced such poor customer service in my life. The same manager got up in front of me and raised his voice as me as well, I don't understand what kind of customer service this is.... please take your money and go elsewhere. Don't get scammed like we did, thankfully we have the resources to get a lawyer and will be suing or at least we will make the attempt. They will say whatever it takes to get you to purchase and then do nothing to help you solve your problem. Mind you the only response I got "well if that's how you see it" "you can talk to whoever you want". Rude, and definitely won't be recommending this place to anybody. Beware! It's disheartening that my mom is now over 60 years old and this dealership and their sales practice have left her on her feet with no money and no car. Took her belongings and took the car they supposedly sold her back. It is so saddening, the manager is rude and does not care about any of the customers. I will make sure I find an auto fraud attorney that will take care of this. read more

Bought a mazda here 5 years ago. Great experience. Still go here for service. The team is great. Convenient scheduling and good service.

My experience purchasing a new vehicle was positive. My salesperson Jorge Rodriguez. He was professional attentive and everything was as he said. I will definitely recommend this dealership to my friends and I will be back in the future. Thank you for everything. read more

I walked into this dealer after visiting other dealers of the same brand and I immediately got along with one of the managers, Robert Lara! My wife and I were impressed by his courtesy and kindness. Not only, his passion and love for the cars he sells made the real difference. I had a feeling like he would buy every single car in the dealership if he could. However, we fell in love with what is now our white Mazda CX-5 Grand Touring. This car is fantastic and the way he presented to us made us immediately understand that this was our car. He helped us with everything we needed and made possible for us to buy the car. I can't stop thanking Robert Lara for making us buy this great car! read more

Couldn't be happier with my experience at this dealer. Great customer service and atmosphere. Quickly attended. Walked out with a new car with competitive pricing. Allen was the one who helped me out. Very invested in what he does. Will definitely be coming back to do business here again. read more

Ocean Mazda - Entrance from 12 street - Car Dealers Near Me - Doral, Florida

I'm going to be comparing Ocean Mazda to Mazda of North Miami because these are the two Mazda dealers closest to my location. If you're planning to buy a new car, then I recommend Mazda of North Miami. I bought my car brand new at Mazda of North Miami and I pretty much paid the sticker price as my out the door price (includes all the fees and tax and whatever). This was the same price that I got from TrueCar. However, before I went to Mazda of North Miami, I went to Ocean Mazda and offered them the TrueCar quote and they pretty much laughed at me (internally) and told me nobody would give me that price. I got the price I wanted at Mazda of North Miami with an email and no need for negotiation and no hassle. If you're planning to take your car in for service, then I recommend Ocean Mazda. The service prices (with the coupons on their site) are cheaper. The waiting room for the guests is way bigger and cozier (they have better air conditioning too). The wait is a lot shorter too, I believe they took care of me in half the time when doing the same service on my car. But the best part is that they gave me a free car wash (when I didn't even ask for it). This is very much appreciated and made them my go to place when I need to service my car at the dealer. read more

Jorge Nunez sales manager of ocean mazda gave me today the worst service of a lifetime at the dealer extremely rude me and to other clients. I when to buy a car that we had ,the deal approve already and by the time i got there had the car sold to someone else.Damian was the sales representative and also extremely bad service. Extremely the worst dealer ever. If i were you i would not go and buy here. read more

Excellent Customer Service!! I've been going to Ocean Mazda for the past 5 years since I moved to Miami and I only go for Oil Change and the service is amazing! The Service Advisor, Andy Wehmeyer is amazing!!!! And the rest of the staff. For me the most valuable thing is that they drive me to work and pick me up when the car is ready. That to me is Priceless!!!!! read more

Just unbelievable !!! The only reason I bought a car from these guys because they seemed reputable guys with good reviews and rating. I guess I was wrong, NOBODY in this dealership is willing to lift a finger to resolve a problem. Bought a car from them 3 months ago, still waiting for my tags. They keep sending me temp tag for THREE months. Each time I call just endless hold on the phone and a new promise to get my tags next week. I regret spending money at this place, so frustrating. I have never had any WORSE experience buying a car, what a NIGHTMARE. All I need is simply get my tags.... read more

My car salesman was Roger. He was extremely helpful, straight to the point, and got the price I wanted. The whole process was straightforward. The car, however, had some scratches that weren't spoken about. I pointed it out on delivery and they instantly got a "We Owe You" sheet and scheduled me to get the whole thing polished. Service department is pretty quick, and overall a positive experience. read more

We walked in wanting to try the CX-30 and were approached by a salesman who immediately asked me what car I had and how much I was paying on my lease. After I told him he suggested I go back to Hyundai where I could still find "those prices" not even considering maybe I wanted to pay more for a Mazda. When we asked to see the cars he sent us alone to the garage and told us to climb 3 flights of stairs to find whatever cars they had left. He never met us there, gave us no information and when we went back inside the store was nowhere to be found. Then we had to ask for another salesperson to help us, which basically wanted me to agree to buy a car without even telling me the price of the car. He also said the first guy probably didn't want to waste his time if our business wasn't a sure deal , since they have been getting a lot of customers. Ten minutes later I saw this first guy showing YouTube videos to other salespeople, and not even slightly concerned about helping us. we ended up leaving after a terrible experience where we didn't feel respected or valued at all. Will probably try another dealership since we do want to buy a mazda, but stay away from this one! Especially if you are a women - salesmen look at you up and down like you are a piece of meat. Rude and disappointing. read more

Had a bad experience with the sales team here a few days ago. They literally used every scammy sales trick on me that I could think of.. I called ahead to see a vehicle I found online, they knew I was coming and for what vehicle, I get there and to my surprise the vehicle was "just sold" to someone else.. I don't believe someone can see, purchase, and drive off the lot in 30 minutes but fine.. They showed me other vehicles, nothing I was crazy about. So I told them I had to think about it and go see some other vehicles, elsewhere.. the sales rep's tone changed very quickly, he became frustrated and started guilting me for being there for 2 hours and not buying, at this point I was done. You want to guilt me into spending 30k? Come on. Surprise surprise he lowered the price of a vehicle again, after he has already given me "bottom dollar".. I only wanted to leave but they atmosphere became very uncomfortable. After I left they continued to call me and lower the price.. I didn't want the vehicle, that wasn't the vehicle you lured me into your place with, The old "bait and switch" technique. When I was leaving they even tried to keep my registration and insurance card for my trade in vehicle, I would've had to come back to pick it up, another sales trick. I went to another dealer and purchased a car because they seemed upfront and honest. Don't be fake with your customers, that's all we want. I'm sorry to write a bad review but it's sad to see the typical "shark" techniques in this day and age. I purposely didn't use names or name the other dealership because I don't want to be mean, this is just my honest review of my bad experience. I'm sure many others might have positive things to say. read more

Great service! JP helped me find the best lease plan that met my expectations. Got a great car with cool options :) read more

I am very disappointed after my purchase, I had asked my salesman about some option i wanted in a car but he told me that I was not able to get it for that trim. I then look online and the have a package I can get with some of the thing I had discussed with him. I also notice there extra things I got charge for that I never asked for like a ski rac . I will advise anyone going to buy a car there to reconsider, very sad that the person selling me a car doesnt know much about it and is not interested in making the dealer money or give the client what the wan . This will be my first and last time here. read more

Do not get your car here! I bought a brand new car from Ocean Mazda and it came infested with spiders! I called one of their sales managers to get help and he said he would call me back and has not, instead he is ignoring all my messages. I've called the front desk everyday for the past 10 days to hear back from him and I am getting no responses or calls back from him. This is extremely horrible customer service! I wish I would have never purchased my car here! Highly do not recommend!!! read more

If anyone is thinking of going here please dont. I bought a car with them and they sold it to me with so many problems. the day I took it home it smelled like something was burning. I took it back to the place so they can check it and when they did they assured me everything was perfect. after that I went in 3 times and each time they said everything was fine. I decided to take it to another place and they told me so many parts had to be replaced since it was leaking oil and even that the trasmission was fried. They never wanted to take my calls and when I asked them if they can fix it they gave me an over the top price. (even though they were the ones who sold it to me half broken!) if I can give them zero stars I would! so please dont trust this place they are scammers! read more

Honestly, It was an overall great experience. It was my first time going to this location and first time doing a car transaction on my own. Everyone who attended us was great. Carlos Ruiz, our salesperson was absolutely fantastic!! His customer service was impeccable, took his time with us, gave us space and time to talk without rushing our decision and more than anything was honest and transparent​ from the start. I would recommend​ him to anyone who is going through this process! read more

What a Good and profesional service provided by Mr Leo Veras, and Osmany, they go the extra mile to give you what you are looking for...thank you!!. I definitely will recommend a friend to go there and by a car. read more

Getting my car serviced here has been a pain. Staff is unfriendly and last time I came here, they lost my tow hook cover. Also, this location failed to inform me that there is a Technical Service Bulletin out for my vehicle/issue...even after returning several times for the same issue. It wasn't until I coincidently took my car to another, unaffiliated Mazda location that I was informed. I was also informed that this TSB had already been issued by the time I had taken my vehicle to Ocean Mazda for the third time, so I see no excuse. I would avoid this location if possible. read more

They worked it out for me to get two cars. Robert Lara & Manny Patiño are amazing! Manny Patiño helped take my cars to my house. Very happy with the service! read more

Went to Ocean Mazda and was helped by one of their dealers by the name of Carlos Ruiz. He was very nice and took his time to help me and show me what I was looking for. He didn't make me feel pressured like most car dealers do. He introduced me to Miguel who was in finance to see how I could be helped and what I could be offered. Over all it was a very pleasant experience. Even though I am just at the looking stage right now, they were very helpful. read more

This is the worst dealership in Miami. PERIOD. Certified Pre-Owned?? They sold me a car with 100 problems. A week after I purchased the car ALL lights turned on. Also, they stole things from inside my car when I left it for service. BEWARE. I went back to buy a new car and staff are laughing, playing and talking loudly on the phone. Meanwhile, I have to sit and wait two hours for them to give me a quote. Staff yelled at me because I needed to grab something to eat and didnt want to sit there and watch them play in the office. You dont need me to be there to generate a bullshit number. Staff should never yell at their clients, I dont care what job you have. Specially if you work for ME, I'm the one buying a $20K+ car! Run away from this small, crappy wanna-be dealership. I went and bought a better car with better price and APR down the street. read more

Came here twice to get my car serviced. Standard oil changes on Saturday mornings take 2+ hours?! I understand it's busy but really? The first time I came, Luis was super helpful and nice and I ended up having to come back because something wasn't tightened and my oil leaked out (thank god I noticed!). He apologized profusely and offered my next oil change free. When i came back to take advantage of the free oil change I met with Andy who was also very nice and helpful! Although typically it does cost more to come to the dealership, I do think it's worth it when they use higher quality products, and I feel they are more trustworthy (at least I totally trust Andy and Luis). Thanks for the assistance with my car Ocean Mazda! read more

Extremely disappointing service! Reserved a car and paid to reserve it and went through my banks buying program for veterans. They not only didn't hold the vehicle they sold one of a similar model after I flew there to purchase the vehicle I reserved! Please avoid this dealership! They do not understand customer service and do not follow through! Please go elsewhere and you will save yourself the trouble of their Lack of integrity, irresponsible and unethical business practices. read more

I am so totally disappointed in this dealership. Their service is horrible. They have no care for the customer or the many times it takes for a customer to be helped. They charge fees that are not stipulated or explained. I will never again do business with this dealer. Complete lack of professionalism and a total disregard for the customer. Outrageous! read more

Been coming here since 2004 when I bought my Mazda 6 and my Mazdaspeed 6 in 2006. Never had any issues with customer service, sales or parts department. I had my personal mechanic here until he got sick. If you can ask for Matt or Chulo to work on your car if you have major issues with it. Weekends are usually busy so come early if you don't wanna wait a long time. Service department has changed so try to get Andy if you can he's real good. read more

Don't judge a dealer by the way they treat you when trying to close a deal. Judge them based on their service after all the paperwork is signed. I've never had such a bad experience with a car dealer like i've had with Ocean Mazda. Everyone is very nice and smiley when trying to close a deal, but the minute the paperwork is done everything changes. To begin with, they didn't have the color we wanted so they had us sitting around waiting for over 5 hours until the vehicle arrived. We didn't get offered water until 4 hours in. The car arrived dirty and was pretty much given to us after throwing some water on it. The sales person was already in the middle of another sale and never came over to explain how the features on the car work, thank god for common sense to get us through it. As part of the deal i was supposed to receive a check for my trade in a few days after the deal was closed. I stayed in contact with the sales person for three weeks where every time i reached out i would just hear, oh it should be ready tomorrow! My patience ran out when i got into a car accident and realized that i didn't even have the loan information for my new car and my trade in still hadn't been paid off. I called the dealer that night and spoke to Rey Padron and explained my situation. Rey assured me that they were finalizing the paperwork with Chase and i should have everything taken care of by end of week. BULLSHIT! We had to go in person to get the check owed to us because they stopped answering the phone and even then the "deal" had not gone through to the bank. To make a long story short these people just lied to my face, ignored my messages and at the end of the day didn't even send my full payoff amount to the bank. It took them over a month to get all that straighten out! There is no customer service or respect after you sign the deal. It is truly embarrassing that people conduct business in this matter. All i wanted was someone to be honest with me and tell me what was the hold up from the beginning. Instead they play hot potato and lie to your face. The worse one of all was Leo Vera who told me i was combative! No, i'm upset because i expected a level of professionalism and customer service that i never received! read more

I went to test the Mazda 6 and I took the True Car pricing quote from other dealerships just to see their reaction. Well they would not even negotiate below their MSRP..another dealer had no problem in matching it. Im still deciding between the Mazda and the Accord so If I decide I would take my business elsewhere...the sales guy was nice, the arrogance was with the managers...they have not realized that they are operating in a market and competitive environment... read more

I bought my car 6 months ago and let me tell you that my experience with ocean mazda was amazing... Robert Lara the sales manager help me all the way through, he is not there just to sell you a car, he is there to help you find the right car, and the right payments, so that you walk out happy... I never had such a pleasant experience buying a car... Also Johania was the person who help me find the right car... She's an amazing, sweet girl.. I truly recommend this place. read more

After spending time at a handful of car dealerships, we had the best experience at Ocean Mazda with Manny as the salesperson. He test drove a couple CX-5s with us and answered every question that we had. Very professional and knowledgeable! read more