I had a great experience so far. I see alot of people complaining about the sales pitch but a gentleman named Christian King (call or text him direct) +1 (909) 909-6046 came to my door and he was great. Explained everything, gave me time to do my research and followed up like he said he would and we closed the deal. Awesome. Just got the olex system with the RO and pure n gentle package. Will update here on the service after install and future service requests if necessary. 5 stars read more

I rarely leave negative reviews, but my experience with Ocean Pacific Water Systems has been extremely disappointing. I purchased my water system in 2023, and since then I've been told that the filters need to be changed every year. I've paid for annual service based on that recommendation. Unfortunately, my service appointments have been a nightmare. My appointment has now been rescheduled six times. On two occasions, they didn't even call to reschedule until after my scheduled service window had already passed, meaning I had already stayed home waiting for the technician. On another occasion, I was told they didn't even have my appointment on the schedule. Each time I'm told the same thing--that they only have one technician available. While I understand staffing shortages happen, that's not the customer's responsibility. If you can't support your existing customers, you shouldn't continue scheduling appointments that you can't keep. What made this even more frustrating was that, during today's call, I was told the filters can actually last one to two years before needing to be replaced. That directly contradicts what I was told when I purchased the system--that annual filter changes were necessary. If that's true, why was I told I needed yearly filter changes? That inconsistency has made me question the recommendations I've been given. Based on my experience, I cannot recommend this company. If you're shopping for a water filtration system, I strongly encourage you to research other companies with a proven track record of reliable customer service. The product may be fine, but the service after the sale has been incredibly frustrating and has left me with very little confidence in this company. read more

This is my 4th attempt to get them out to service our syatem thats a warranty issue. First 3 times it was ' the parts not in" the day before service. This time today we had an appointment between 12-2pm and no show no call after rescheduling our plans. This is very unprofessional and upsetting that we keep continuing to have to manage our servicing around their time. The system is great, besides the service, it's very difficult to get them out. read more

Horrible service. They are quick to get you to purchase their system and very pushy but when something goes wrong with the system they want to charge over $250 just to come out and check on it. Not recommended to do business with them. Now I wish I would've gone with another company! read more

I REGRET DOING BUSINESS WITH THIS COMPANY! The system cost over $7,000, and in my experience it has not been worth it. During a recent service visit, the technician replaced the reverse osmosis filter. For some reason, he also reset/regenerated the tank. Later that same day, I heard a loud noise and noticed water continuously running. We called multiple times and left several voicemail messages, but no one returned our calls. We were finally able to reach customer service after several weeks. We were told that a technician would come out and that if they found a problem with the tank, we would not be charged. When the technician arrived, he discovered that the gasket was broken and replaced it. However, he then attempted to charge me $285. When I reminded him about the agreement and said I needed to call the office, he became very unprofessional and asked why I hadn't fixed it myself. I found that comment completely inappropriate I was so mad and reported it to his supervisor. Instead of honoring the agreement, the supervisor offered a small discount and told me I would still need to pay over $450 since I cancelled the service. She insisted that the issue was the gasket, not the filter replacement. My point was simple: if the technician had not adjusted or reset the system, the gasket likely would not have failed in the first place. There were no acknowledgment of responsibility and no concern for the inconvenience caused. I was simply told to pay if I wanted the problem fixed claiming she'll use her employee discount, yet the amount is almost doubled from the original. Also, the warranty when offering you the product they will say NO COST for part replacement. In my experience, there always seems to be an excuse why a repair is not covered. Even when parts need replacement, customers are expected to pay for both the parts and the service. Please think carefully before doing business with this company. Based on my experience, customer service, professionalism, and warranty support have been extremely disappointing. read more

I would like to give them zero stars, but unfortunately I can't. This business is the worst. They have the absolute worst service. They never get back to you. They will set up an appt with you and not show up, no call or anything. Then when you call them to ask why no one showed up, they state it's because they don't have a technician available, even though they never called you to let you know that before hand. They also charge so much for their filters, and the price goes up every year. It is never the price they gave you when they sold you the system. DO NOT DO BUSINESS WITH THIS COMPANY!!! They are trash!! read more

The service is terrible , they don't answer the phone, the technician came for annual checkup and damage our filter , it doesn't work well, and keeps draining water and keeps cleaning itself , we informed the company and they told us we need to pay the technician again because he did everything he needed to do. read more

They don't answer their phone once you finish paying for the system. So don't go with this company but if you do, set up a payment plan

Didn't like the price. He tried selling me cleaning products and tried to entice me with gift cards and other items like TV, coffee machine etc. read more

Sebastian did a great job with his presentation and was on time for the appointment. The water test was mind-opening. I really thank you for his time!! Their filtration system seems pretty good too. Too bad the marketing is so schemey and the soap bundle is unnecessary. read more

I finally got a call back from the company. They quickly scheduled a technician to do the maintenance. The technician was great! He was a lovely person and made me feel at ease about my purchase. read more

The worst customer service ever. They never return calls. They don't show up when they say they will and don't even bother to call you to say they can't come. Do not buy from these guys, they are a scam!! read more

This company sends out scam postcards saying they have a "parcel" for you. The postcards say it's their last attempt to reach you or the parcel will be returned to sender. Spoiler alert- there is no parcel. It's a ridiculous ploy just to get you to call them to schedule a water test. I've gotten at least a half a dozen of these mailers. Don't waste your time calling, they are just going to keep sending the postcards. Shady practices and I wouldn't trust any company that tries to trick you into an initial appointment. WHAT A WASTE OF MY TIME read more

I'm pasting what another YELPER said below. SCAM SCAM SCAM. Don't believe me? Call 702-586-0535...when you ask what company they work for, they said "Sir, we are the Parcel Department, we work for a lot of companies" uhhh so who SIGNS YOUR PAYCHECK? Parcel Department. lol! I asked her what is the parcel? She said a water test and a giftcard. Really? Okay send the package on over. She then said, well what's a good day/time...ahhh so it's NOT a package LOL. Call them, it's fun. :) You waste my time, I'll waste yours. Because of your deceitful marketing practices, I will NEVER use Ocean Pacific and advise others to stay away. If this is how they get you to call, imagine what and how they're selling you to use their services. What the other yelper said that was EXACTLY what happened to me: "I got a letter in the mail saying a parcel was being held, and that this was final notice. there was only a phone number, with no indication of who this was from, so i had my suspicions. i tried to google the number to no avail. i figured i would try to call and hang up if they tried to get more info out of me. so i called and let them know that i had a parcel on hold. the girl transferred me to this company to set up a consultation. this is a waste of time. sure, you can argue that this isn't a scam or it's a "marketing strategy", but don't f**king waste other people's time scaring them thinking they missed a package and didn't get any notice at all. at least put your company name on there. or an address. something. anything other than some unknown number." read more

Like others have experienced, I was sent many fake postcards saying that they had a parcel for me and these were "final notices." Called and turns out there is no parcel, they just want to sell you a water system and set up an appointment as soon as possible. Even if I needed a water system, it seems weird to con people into it this way. Hope this helps other first time homeowners be on the lookout and not fall for it! read more

Beware, scam warning. 916 - 378 - 5151. I got the photograph postcard in the mail. They claimed I had a parcel on hold. I called the number and they were trying to schedule an appointment for a free water testing from Ocean Pacific water systems. I Googled the phone number in a bunch of complaints popped up about the scam also. Figured I would put a review on Yelp so other people know to look out. The customer service rep was very pushy and tried to book an appointment for someone to come into my home to "test the water." She claimed the test would be free, and I would also get a free 2 night vacation stay. Beware! Don't let these people in your home. When I inform the customer service representative that it sounded like a scam because there's no parcel waiting for delivery, she informed me that it was the free test kit and the two-night stay, this is unacceptable, unethical marketing. read more

Ocean Pacific Water Systems - Scam mailer - Water Purification Services Near Me - Las Vegas, Nevada

The representative they keep sending to my house has been incredibly rude and pushy. A very tall man tried to PUSH his way into my house after I said he wasn't welcome. The company calls 5-6 times a day, and I'm still receiving post cards saying I have a parcel being held. I felt threatened by this man and I still feel really shaken about it. I just want them to leave me alone. read more

Huge thank you to ocean pacific water systems for their business. We thank Kurt for his time and knowledge to explain how important clean water In our health and in our community. He showed us what really lingers in our not so good of a water. Water is the most vital resource we have so it needs to be clean and pure. Also big ups to Carlos the technician that install our system. He is professional and gave us lots of options. He was patience and did an exceptional job. A true A+ read more

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Just had the water system serviced with Miles... I've never had a water filtration system. I can say that Miles is an incredible asset to the company... He was detailed in his explanation from A-Z of all that was to happen during the filtration process... He Didn't push any additional services or products. Ocean Pacific Water Systems has won my continued commitment to them. read more

They took advantage of me as a first time homeowner and they didn't tell me about the $200 maintenance fee. That'll be there until I pay it off and even afterwards for them to come out and maintain my system. Apparently on top of my payment so that's disrespectful. I think cuz nobody told me about that and so now I don't even think my water's going through the system and so I have something outside of my house that looks good but doesn't work and I'm thinking about just transferring the water bypassed it to go into my house to say fuck it and change my bank account so they can't even get the rest of the payments. Like for real good customer service it's outstanding read more

Please Don't Fall for the Amazon Gift Card. This company is totally Fraud about Marketing. These people were calling me Non-Stop for an Appointment. They promised you $25 Amazon Gift Card, when technician comes and test the water (15 mins). After they test the water twice at my house, they never send me the gift card. I asked them 3-4 times for it. How can you purchase $8k water system, if these company can't commit your $25 Amazon gift card? I hope this Negative Review is worth $25 for them. I won't buy or recommend anything from them & hope this review help their marketing strategy. read more

Terrible service we purchased in 2021 and they told us they were going to provide the first three filter changes for free. We had to fight with them last year to get it and now this year they are telling us it's 250 bucks for a "service fee". When asked how much it would cost once the three filter changes are complete she said the price would not change. Translation. The three free filter changes are bs. When I asked to talk to a manager she said she was the manager. I am going to do my research with the better business bureau to see if I can take this further because after spending as much as we did for the system this is unacceptable. read more

Fraudulent marketing, just as everyone else posted. Buy a home in the area and you'll be bombarded with it, so at least you know to look at everything with an extra-skeptical eye. I got the same "parcel on hold - final notice" postcard others warn about. I'd also seen their logo on similar advertising in mailers and put two and two together, and they're offering a $25 gift card for giving their pitch (that part was legit, though they were out of the Home Depot one I'd requested, I took an Amazon one and used it), and we're definitely getting a water softener, and I was just curious to compare pricing and their knowledge, having already done a fair amount of research on systems. Marketing was the first red flag - not buying from a company that advertises via misleading postcards. Really aggressive sales pitch second red flag - I'd just arrived the night before to our new home from two months' travel with zero furniture and stated I'd definitely be getting a system--eventually, after doing my research, and financing not needed. They pushed for installing it then, within the hour, I could delay payments til X date, etc... As if nothing I'd said had registered. More red flags: Direct ask about cost of the system outright met with unsure answers that kept lowering if I were to buy it *right now!* Soaps and cleaning products: I'd stated I like what I currently use, I travel often so unlimited products won't benefit me and my current products don't cost me much, I greywayer so am limited in what products I'm willing to use; is this stuff greywater-safe? Dunno. Much in the sales pitch and marketing video about wanting customers to have access to clean water, so I put a question to the company: compared to their sales team, how large and effective is their legal team working with cities and lobbying government and Congress to provide cleaner water to its citizens? A: They don't have one. Why not? A: Cities wouldn't listen. My eyebrow is arched sky-high, as someone who works in a Corporate Responsibility/Public Relations role. No, that's exactly how you affect change, if you care--bur there's profit to be made in convincing folks you're cleaning their dirty water. I'm sold on nothing except definitely going with a different brand. My husband's a scientist and he can't find any solid data pointing to why this brand is any better than one less than a tenth of its cost. tl;dr: scammy marketing, do not buy. read more

Today, We've learned about the water system here in CA. It was really educating to see what we are talking/consuming all over the past 7 years since we got to USA. Kurt was very clear in all aspects that we have told us, how water is treated to reduce all the contamination and meet the "standards". All the CSI(jokes during the presentation) were worthy. We've taken the initiative to have for our kids better water and consume what we as human beings deserve. Clean water! This is not a buying is an investment. read more

I wish I could give a negative rate to this company, this is a scam. Yamira the manager from Las Vegas is very rude, unfriendly and not helpful at all. Charged me for 245.00 for a very very simple repair. I have a big regrets of purchasing this systems. Please don't fall into this scam.All the negative reviews that was posted about this company is so true. read more

Moved into a new home and just as everyone else posted they bombar you with missed package (parcel) postcards well i wanted a system and was Interested call me a day before my appointment to make sure wife would be available I'm single and not married they needed a wife to be there strange must be scam company, ill get my water elsewhere read more

Very nice sales people. EXTREMELY high priced product, and sleazy marketing techniques. $7,500 for their product which includes a whole home filtration system ($1,500 - $2,000) & RO (Reverse Osmosis) water filtration. ($200-$300). They bloat their product with plenty of "gifts" (things you'll pay for with incredibly high mark-up) like free TVs, game systems, cookware, and house cleaner concentrates. Immediately makes you think, if we're being given these high dollar gifts how much does this "system" cost. Overall, the presentation was amazing. It really does show how much you should have a whole home water filtration system. However, this company drastically overcharges for this system. It's made to take advantage of first time homebuyers. Do your research, and find a reasonable price. read more

We've had them for about a year and a half now and they are great. I had a leak under my sink and Miles came out to look around and change out my water filters. After taking a look unfortunately the leak was somewhere else. The tech changed everything around and refreshed the system it looks and works great. Miles is amazing person and great at what he does he walked me through everything so I understood what he was doing. Thank you Miles and Ocean Pacific read more

Total scam advertising. I got a card in the mail that looked like what others on here have posted. No advertisement should say "FINAL NOTICE" to look like a mail carrier has been holding on to an actual package of yours. Unethical and wrong. Such a shady business practice possibility not even legal. read more

Ocean Pacific Water Systems - Spam mail. This is not okay - Water Purification Services Near Me - Las Vegas, Nevada

Called to set up appointment for service and filter replacement. They gave me an appointment available then never showed up to appointment, never called. I called multiple times with no answer, left multiple messages no response. They respond when they want to sell you the initial filter but are horrible when it comes to service requests... read more

I have wanted a water softener since I moved to Vegas 5 years ago. The water out here is TERRIBLE! This company contacted me within a week of purchasing my home. I was impressed with the presentation and my family has noticed the difference as well. I am glad I purchased the system, however...the price is high and I should have compared prices before committing to the purchase. My sales rep, Eilen, was awesome and available to answer random questions as I had them. She also came back after the installation to re-test the water and prove to me that there was an appropriate change. read more

I don't have a bad experience but it was weird like everyone states with the post card and the calling but we were curious about the test so had someone come and they did their presentation and didn't push anything my wife and I went to the side to talk about it and al.ost got it but realized right now we were okay with what we have right now and we to them well think about it and if we decide to follow through well call them back and ever since that we haven't gotten a call back or card bugging us so that I appreciate. It seems like a nice deal but we realized we can just add a similar reverse osmosis filters and we'd get better water. read more

ATTENTION SCAM ALERT ATTENTION SCAM ALERT ######## Where can we start with this one ??? Ocean Pacific Sales rep Michael and "co owner " apparently did some Preliminary water testing where it was not clear what he was doing but once we saw that our water was "contaminated" the sales pitch started! Mind you that everything sounded too good to be true and it was unfortunately in the end! From the "free gift " which was also a scam turned out to be the craziest interest rate Imaginable!!! There is no way of getting ahead with how far back they sent you when you go to finance your water system. I agree with the reviews left above from other Yelpers to go to Costco, Home Depot and not!!! Fall for The BS game of free soap and products for 10 years. Michael stated that one incorrectly as well. There is no free products of your choice! You're trapped into a small window where u can order the products and after that you're done. Again! Michael the sales rep promises everything under the stars when he was trying to hard sell us on the value of the water treatment system what should've been a red flag to begin with. I have compared water levels in testing samples with my neighbors who have purchased much cheaper systems from Home Depot for various competitors and I would highly suggest doing the research and not going with ocean pacific. Hopefully you'll never have to call into Ocean Pacific and deal with their lousy customer service. A company such as this should not be allowed to be around yet alone is awaiting a class action lawsuit which is in the works. This sort of consumer abuse should not be allowed in this day and age. What Michael did was not correct and if we did not have $7,000 waiting to immediately spent for emergency reasons we would be paying 3 TIMES the price of this water system due to the outrages interest rates!!!! Which Ocean Pacific does NOT disclose to you until your first bill is on its way. SHADY!!!!!! Other reviewer's have posted that it is nearly impossible to make payments and be on time in a head on those payments due to the outrageous interest rates ocean pacific set you up with... So do your do your homework and do not fall for there lousy deals. There are better companies out there and this is a dying one. Scam alert!!! read more

This place is a scam and has been using the most inappropriate marketing methods for years. They send a notice to new homeowners that looks like something from the post office but asks you to call their direct line and tries to trick to sign up for their water system. This is NOT an ethical and responsible company to conduct business with read more

Ocean Pacific Water Systems - Water Purification Services Near Me - Las Vegas, Nevada

I received a postcard from the US PS stating that I had a parcel to pick up. I am a new home owner so I was frightened that I missed my package from USPS it says I need to pick it up within three days. I called the number on postcard and it was ocean pacific they wanted to set an appointment to test my water for free. I was confused because I thought this was the USPS and I had an important package. Anyhow the guy came out did a presentation and sold my husband on it but I had more questions that were not answered. I feel he was not upfront with all information needed for instance, there is a 9.9 percentage apr, also it's $100 a month for the next seven years I had no idea this information was withheld from me during the presentation. I called back an hour after the sales guy and he told me that it was too late there was nothing I could do I couldn't back out of this. This is very unethical to not allow a potential customer to change our minds. I will not be going through with this process. **Update** Monica called me, a manager from Ocean Pacific and sorted it all out for me, I appreciate her promptness in taking care of this matter. I was able to withdraw my application and take sometimes to think about if I want to take on this expense. I am very grateful to Monica and recommend her to deal business with because of her professionalism. read more

Scam - Just moved into a brand new home and received something in the mail showing that I have missed my parcel and there is a parcel on hold for me. After calling the parcel department the lady informed me that we have a free water test and will receive a $25 gift card. There was no parcel... this is an attempt to acquire a customer - AVOID at all costs... read more

I couldnt be anymore satisfied with this whole experience. Our great salesmen By the name of Kurt Mcdermott came by and showed me and my wife all the visuals, videos, and important information about the water in our area. He helped us understand the entire process of what this water system does for us and how it works on a day to day basis. The installation team came out and installed the system in less than two hours & even added a spout in my garage to wash my cars with. ( which i highly recommend if you like keeping your vehicles clean ). It was astonishing to see how disgusting the city water was in our area and i now have peace of mind knowing the water we drink, make food with, and bathe in is clean. I highly recommend any of these systems by ocean pacific & ask for kurt for any further assistance! read more

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Let me start off by saying I was really impressed with the demonstration. This company was very professional from beginning to end. Water technician was not pushy very patient and so kind. I had other company's come out to get quotes by far Ocean Pacific was my husband and my favorite. So satisfied with the taste of our purified water. read more

Ocean Pacific Water Systems - Water Purification Services Near Me - Las Vegas, Nevada

DO NOT BUY ANY OF THEIR PRODUCTS. These people are frauds and will take advantage of you. First of all they are over priced compared to the rest of the market and try to take advantage of ill informed first time home owners. Second, they will flat out lie to you. DIANA SOTO lied to me and to my referral about the interest rate that I will be paying. She repeatedly said that it will be 0% interest rate because they had a promotion and I qualified if I agreed right then and there. Not only did I agree, I referred them to my relatives who she also lied to about the interest rate. When I called to cancel the contract, the manager told me I should have been more careful and not relied on their own sales rep's words. Now, I'm forced to file a lawsuit to resolve the issue. Save yourself the headache and take your business elsewhere. read more

Total scam they sale system that cost 1500 dollars for 8000 look them up online youll see same systems for much less dont buy