They are very professional, courteous and fair with pricing. My Toyota Highlander needed new spark…read moreplugs and valve gasket, (it's older). Way less than the estimate from Toyota Dealer and they guarantee the work. This was last year. Today my high beams were replaced. It was the bulbs and not the relay switch as was suggested online. They were kind enough to not charge for the switch. I would highly recommend them!

Excellent service. Got an oil change here and it was quick, same-day service at a very reasonable…read moreprice. In and out without any hassle -- efficient and professional. Definitely recommend for fast, affordable service.

I am going to return, years later for an upgrade of 2020, 136 Ram ProMaster High Roof, Cargo Van…read more Hopeful to get a better deal than that after Covid last time. I'll redo my Review after I get done by Spring. My Sales Rep Ralph, is still there!

We ordered a Rav4 hybrid several months ago. Picked it up Sunday and just wanted to give a nice…read morecompliment to Brad Cloe who came in on his day off so we could get the car a bit early and then a big THANK YOU to David! You know who you are David and Buzz was a great help too. Trade in price was honored, no funny business like a typical car lot and love the Hybrid. Drives wonderful and pretty sweet as well. Thank you guys. 3 cars in 2 years we have bought from you, hopefully done for a bit

Bought several parts here over the years. Good, friendly service…read more Lose a star for the online portal - it really needs some work. I tried ordering a battery plus pay for it online, and it was a colossal failure. I eventually got it to go, but that took WAY longer than it would if I had just called in and worked directly with them. Advise skipping the online 'experience'.

Customer service is poor. They weren't willing to stay open two extra minutes for us to determine…read morewhich part I needed.

Great service here. I brought in my Subaru Crosstrek, which had an intermittent check engine light…read moreissue. Josh diagnosed the issue as a faulty O2 sensor (common problem with Subarus). What's great is that they were super communicative through the whole experience. They gave me an accurate estimate and timeline. They had to order an OEM part, and they finished the work when expected. Really reasonable prices and a really smooth, pleasant experience. Highly recommend.

FANTASTIC!!! The best experience I've ever had!! HONEST and AFFORDABLE!! Kept me informed about…read moreeverything going on with the car. The nicest people to work with! Their prices are so reasonable!! When I drove it home, it was so smooth. I was so happy and relieved!! I really can't say enough about wonderful it was to finally find a shop I KNOW isn't a rip off. He did such a great job!! I really couldn't thank them enough for coming to my rescue!!!

Arts has the best staff and customer service. I had a check engine light come on in my truck and…read morestopped off at an auto parts place we'll call Napa Auto Parts. Said they couldn't scan my truck but suggested I go down the street to Arts and then come back to Napa to buy any parts I might need..... seriously!! Arts didn't charge me for the scan and I ended up buying some parts from them. I have done business with Napa for many years mostly Clackamas Oregon Napa. Corporate should be watching this particular location.

Luke, We just wanted to take a moment to sincerely, thank…read moreyou for everything you did to help us. At Arts Auto Parts you went above and beyond-always making sure we had the parts we needed right on time and doing it all with a friendly and professional attitude. What truly stood out was your kindness in going out of your way to loan us a personal tool from your own home so we could fix our brakes that kind of generosity and thoughtfulness is rare these days, and we are incredibly grateful. Because of you, you've got a customer for life. Any time we're in Washington. We know exactly where we're going and who to ask for. Thank you again, Luke., for being someone who truly cares and makes a difference. With heartfelt appreciation, Tom and Lucy

Went to shop with one cylinder misfiring. Problem was diagnosed and parts replaced. Car running…read morefine now. The shop knows their trade and charges a reasonable fee.

Mark's Auto Service gets all the stars!…read more I've been on a road trip for three weeks now, and after a mishap with my wheel a couple weeks ago, I've been a bit paranoid and called Mark's shop to check out a new slightly burned rubber odor. His incredibly helpful daughter scheduled me for the following morning, and Mark stopped what he was doing to look at my car. Fortunately, nothing was wrong and he said it was probably the catalytic converter of either my car or a car ahead of me since we were hauling up a mountain on route 26. He even invited us to take a look under the car to see what happened after my wheel flew off a couple weeks before. His third party opinion that everything was good with the car, and echoing that the tires and rotor and all pieces were sound for the rest of my road trip was very encouraging. Plus, he and his daughter were just very kind people, and we chatted about life and family for a while afterwards. Highly recommend Mark's service! If I drive back to the Oregon Coast from California or Arizona, I'll be sure to stop in and say hello. Thank you!!

Paid them $1,300.00 to fix the suspension in my Jeep. After…read more6 months they said it was fixed, it wasn't! They told me to take it to someone who could fix it and kept my $1,300.00

Warning: Two serious safety failures on one visit. Read before you bring your car here…read more I had multiple services done at TJ's. When I got home, I noticed a transmission fluid leak. A second shop found that both the CVT drain and fill plugs had been left finger-tight, not torqued at all, and fluid was leaking. Had I not caught it, I'd have been looking at a very expensive transmission failure. On the same visit, TJ's replaced my front control arm bushings. The same second shop found that the ball joint, right next to where TJ's had been working, had a completely missing boot, no grease, and was starting to move laterally. This is a hazard that TJ's never mentioned to me. When I raised the issue, TJ's told me to file a NAPA warranty claim. I did. NAPA denied it because the ball joint was an original part TJ's never touched. In my view, this was a deflection, not a solution. The ball joint issue remains unresolved. Repair quotes for the fix were running $450-$600, adding even more potential cost on top of what I already paid. I'd think carefully before bringing your car here.

All I can say is wow! I really picked the right shop!…read more I was recently on a vacation with 11 of my female family members. We were having an amazing trip then my transmission went out in my Chevy Tahoe. We called AAA to tow us to the nearest auto repair shop. Doc's had the best reviews (now I know why) so I chose them. They were closed that day so I called them the next business day to let them know my vehicle was there and my dilemma. As a single woman traveling I was nervous I was going to be taken advantage of by a shady repair man 200 miles away from home. To my pleasant surprise the shop is run by women! Cheryl the front desk person and Samantha the mechanic really took care of me. They made me understand what was happening with my vehicle and treated me more than fair. I honestly cannot recommend them enough. If I could give them more stars I would because they really went above and beyond!! Thank you for your amazing customer service!

My girlfriend and I were on a road trip 9 hours away from home when we had a coolant hose pop off…read moreand drain all of the coolant out of our car. We were able to get towed to Docs and arrived 50 minutes before they closed. They were super friendly and were able to get us in and out before they closed! They told us what the problem was and only charged us for coolant and 30 minutes of labor which was super generous of them! Definitely would come again if I went up in the area needing repairs! Thank you docs!!