Gerardo is great! He's honest, hard-working, and very committed to giving top service. We've had some big challenges with our pool, and Gerardo has always gotten right back to me - and followed through with what needed to be done. My husband and I plan to keep him forever - and I very highly recommend him to others. read more

After we bought our new home we decided to continue using Oceano Azul who maintained the pool for the previous owners for some years. We are completely new to pool chemistry and maintenance and had not yet moved into the home, so relied in good faith on Faustino being familiar with the entire pool setup and what it needed chemistry and maintenance-wise during the summer months before we moved into the house. In retrospect it is not clear what the company did on a weekly basis to maintain the pool during that period, other than clean out some pool debris with the net. I did not see them add chemicals or test the water when I was there, nor did they share any test results or even acknowledge anything they did in terms of adding chlorine, algaecide, stabilizer, or anything related to pool chemistry. The water leveling dropped and became an issue because of a filter pressure gauge leak, and then someone shut off the water main that fed the pumps, which we had no knowledge of. But instead of trying to debug and fix that issue, they were using the garden hose to refill the pool for the 10-15 minutes they were at the house per week, which was not enough, and led to the waterline dropping below the skimmer inlets. This could have burned out the pump motors and cost us thousands. Instead I got a text saying "the water leveling is low" and the solution Faustino pitched was to buy a new water leveler from him, which we later realized meant he had no idea what the root cause of the lowering water level was. Whomever came to service the pool didn't bother to check the leaking filter, and they either shut off the water supply to the pump system, or didn't check whether it was on or off. Oh, and the filter had not been cleaned in almost 9 months. The pool became green and cloudy within those few weeks. When I asked Faustino what chemicals he had added to contain it, I got no response. Instead of taking the initiative to fix it, he had the audacity to blame us for the water leveling issue causing the green pool... like, buddy, what am I paying you for? So I ended up doing my own research and getting another pool service professional to take a look. After a few hundred dollars worth of chlorine shock treatment and equipment to repair the leak and scrub the pool walls myself, the pool is starting to recover. But we will not use Oceano Azul any longer based on their negligent service and communication. read more

Oceano Azul Pool Service & Spa - Pool Cleaners Near Me - Sunnyvale, California

Unreliable. Doesn't show up or respond to calls. Pool became green when this guy was maintaining it. Had to get others to come in and do deep clean. Stay away. read more

Highly recommended!! There was an issue with the pool sweeper and I reached out to Oceano. They responded quickly, offered advice and was able to come by to look at it in short notice. Even after the repair we saw some minor issues and reached out to Oceano, they still responded with the same promptness and friendliness; they even came by again multiple times to take another look and fix our remaining issues. Oceano staff is very friendly and honest. I will continue using them for any pool services for the foreseeable future! read more

My last pool service was an absolute nightmare. Gerardo was very nice and professional and ON TIME. That was my biggest complaint about my last service, you never knew when they were going to show up. Gerardo is prompt and very thorough with his work. My wife and I are very pleased with his level of service and my pool is blue again read more

Gerardo came out service our one time backyard swimming pool and hot tub. Great work! Quick, not expensive, and satisfying.

They do not call you back. They repaired my heater and was working fine after a second trip. Then 3 weeks after fixing the jets stopped working. All I want is the respect of returning my text. read more

Wow, I really wanted to like this company with all the positive reviews! The first time I met the service man he was professional and came to repair my hot tub. He said he would be back in two weeks with a new part. He never came back. I reached out to him and we made an appointment for him to return and he never showed up. I still have a broken hot tub. read more

I been using this company for 3 years they are amazing I used theme in the old house and now In my new house read more

Couldn't be happier with their service. Father & Son team really takes care of our pool. Pricing is fair and customer service is priceless.

Great service, very responsive, reasonable price. Highly recommend. He came and cleaned my hot tub and diagnosed the ozone generator issue quickly. read more

Gerardo was very professional, I hired him on the spot. He explains to me in detail what's the plan or needed on my pool. He knows how to change time on my pool pump according to weather . He comes on time and respond to my text or call right away if there's a problem . Great service! read more

Faustino, came out in THE RAIN, even though I told him I could wait, he came just when he said he would, so perfectly on time. He took the time to take the panels off of my spa and diagnosed the problem. Although I could not afford to have the work done immediately, I told him I would call when I had paid off of some unexpected debts. I wanted to pay him SOMETHING for coming out after 5 pm and in the rain, but he refused. I asked him to send me his address so I could mail him some money and again he refused. He is too kind and knows what he is doing. I highly recommend him and I will definitely call him when I am able to have the work done. read more

I am extremely pleased at the service Gerardo gave us. I messaged a few companies and he replied quickly. He came and cleaned out our fountain and came back a week later to check his work. He's an honest guy doing an excellent job. Will definitely recommend his company. Thank you Gerardo! read more

Oceano Azul Pool Service & Spa - Pool Cleaners Near Me - Sunnyvale, California

I arranged for a pool heater install. Took a few reminders for them to pick up the old heater, which in the end was fine - Gerardo did have someone pick it up eventually. Unfortunately the pipes used for install were dissimilar metals- which caused heaving rusting in the first few months. I now have to pay another plumber to reinstall the gas pipe connections at my own expense before I have a very unsafe gas leak on my hands. Needless to say I am very disappointed that my request to repair the pipes fell on deaf ears. read more

I have been using Gerardo for over a year now. At first he was very active but as the months go by he started to slack off. He stop coming over to clean the pool for a few months. My pool started to turn a cool gatorade green. I contacted him via yelp and he promised to come by the next day to shock it. 3 days later and still nothing. Now the pool looks like the Florida everglades. read more

I have had several pool cleaners over the years. Gerardo is quite easily the worst of the lot. He is not regular. Does not come on time even when we have fixed an appointment. Let the pool turn green. Complete waste of time and money. read more

Update following few months of service. My initial impressions have been validated with continued excellent service. I continue to see high-quality work, strong commitment to customer satisfaction, and punctual service. It has been the best pool service we have ever had. I would strongly recommend them. read more

My experience with each and every employee at Oceano Azul has been stellar. Reliable and competant workers -- with excellent customer service, excellent communication, and excellent follow through. They continue the upkeep on our pool and spa, and I've never been anything other than exceptionally pleased with the work performed!! read more

I found Gerardo's services here on Yelp. I am glad I found him. My swimming pool was so bad because the pool person who used to maintain my pool was so bad that my pool turned moss green and growing algae on the sides and at the bottom of the pool. But I am so happy that Gerardo came to the rescue. My pool looks GREAT... SO, SO VERY CLEAR AND NO MORE ALGAE!!!!! Gerardo fixed the pool pump and the pool sweeper too. I couldn't be happier with Gerardo's expertise. Gerardo is a very knowlegable pool person. He takes good care of my pool. I wish I found Gerardo sooner! I trust Gerardo and would recommend him to be your pool maintenance person. read more

Avoid for any sort of pool repairs. Had them check pool for pool heater problem and gave a quote of 1200 bucks which had to negotiate down to 400 to only have heating sensors replaced. They made me wait for hours to show up (not punctual nor would answer phone calls) and could not get the Job done and just abandoned the work and fled away. Eventually got the work done from another company at 200 bucks. read more

Faustino and Gerardo repaired our filter and installed a new pump for our Polaris. They could easily tell what was wrong with both and they offered me a fair price for the repairs. They gave me plenty of time to think it over and recommended what they thought was best. I appreciated how quickly they responded, their useful advice about my pool and how they didn't pressure me into an up-sell. I will be using Azul pool services for all my pool repairs! read more

We had a hot tub repaired on a home we just purchased. We were afraid to turn it on, so we called Oceano Azul Pool and Spa. They came down and helped us understand what it would take to get it working again, and quoted a very reasonable price to perform the repairs. They respected our home during the repairs and worked on some fairly steep terrain without mistakes or complaints. Honestly, the tub was very old and leaked in over 5 places, but they found all the leaks and sealed it up the right way. We couldn't be happier with the service and the value. read more

Sent out detailed bids for a job I wanted done ASAP. Gerardo was quick to confirm a next morning apointment but never showed up, wasting my time and making me find a backup. If like me, you are looking at the multiple 1 star reviews and wondering whether this guy is a flake, I can confirm that he is. Take your business elsewhere, Gerardo will leave you high and dry in an emergency. read more

After checking around for couple of contractor I chose Gerardo and Faustino to fix and upgrade my pool. They provided one stop shop service, finished the job perfect and professionally. Highly recommended. read more

This winter my pool took a huge toll, and I was unable to recover. Gerardo and his brother did an excellent job! I'll definitely calling them again. I highly recommend them. read more

I found Gerardo on Yelp and am so happy that he agreed to do our home. Initially the pool had gone bad as the previous owners were not maintaining it. I spoke to Gerardo and he came out the very next day and finished the pool service and since then has been regular at doing his job. Thanks for being professional. read more

Unreliable, explore your options elsewhere. Rarely or doesn't return calls. Work done is questionable too. Good luck with your search!

So thrilled with Gerardo's service! I hired him several weeks ago to take over for the last guy who left my pool an utter swamp. Seriously, it was disgusting. But Gerardo was able to save it, thank the heavens! He's very willing and quick to respond to text messages, and he follows through, which I so appreciate! read more

Quick and efficient. I called and scheduled a pool cleaning and filter cleaning. He did a great job. He also went above and beyond when he noticed a leaking service line. I couldn't get it repaired now, but he sent me the link to the parts I would need for later when I do repair it. I didn't ask him to do that and he benefited in no way in doing this, I appreciate his professionalism in looking out for his customer. Thank you. I highly recommend them. read more

We left on vacation and asked a neighbor to add chlorine to our pool while we were gone. Thru no fault of his this didn't happen and our pool turned hunter green w/ algae. We thought we would have to completely empty it and start over. Oceano came and treated the pool and within a week turned it more pristine blue than ever. We highly recommend their service and will call them if ever needed again! read more

Gerardo, the owner have been taking care of my pool and spa for over 10 years now. He is reliable, honest, on time, and leaves the pool immaculate. He is really good about communicating if any issues arise and is fast at getting parts and repairing the pool. Over 10 years as most pool owners know, heaters and electrical boxes have to be repaired along with many other issues that can happen. He has fixed all these problems and above all IS VERY AFFORDABLE AND HONEST. He doesn't rip you off, which I believe is the most difficult thing to find in the service industry. He works with you and he also makes a great handy man! He has managed to fix little things around the house like my sink and other items for a great price. I strongly recommend him! read more

Oceano Azul Pool Service & Spa - Pool Cleaners Near Me - Sunnyvale, California

We have Oceano Azul Pool take care our pool for more than a year. We are very happy with their service. When we hired them last year, our pool condition was terrible-green and dirty due to lack of care. When Gerardo came, he gave us a very reasonable quote for the initial cure and cleaning. And he did a great job turning the pool back to a good condition. After that we use them for regular maintenance. Gerardo is trust-worthy and hard working. He knows what he is doing. His offers a reliable service that goes beyond our expectations. read more

Gerardo is an honest kind person. Extremely professional and able to trouble shoot a problem with ease. He was our third interview and the only guy who figured out what the problem was. Everyone else wanted to replace the pump, motor, filter etc. The only problem was that the water was too low in our pool for the pump to work properly. He saved us so much money and was extremely respectful and kind to my aging father who has been agonizing over what to do with this pool that's never used and paying a lot of money would have been a huge problem for us. read more

They were really helpful in the information being given to me. Provide a lot of good information and advice on what I had to do and what was needed for my pool. I would highly recommended them!!!!! read more

I was quite impressed with the quick service and honesty in diagnosis of the spa problem. Very reasonable pricing and wonderful performance and service. Highly recommend. read more

Gerardo was very good with pool service and was very willing to explain a maintainance schedule i should follow so i don't have to call him again too often read more

We had Oceano Azul replace some old pool equipment on a pool that hadn't been used in years. They sorted out what was a mess of piping and old equipment, and had it back in working order. Gerardo came out to look at the pool and gave a price on the spot, which was very reasonable. They were on time and very considerate, treating our home as though it was there own (something that can be said very rarely). Highly recommended. read more