When you advertise hours of service, be there when you are supposed to be open. Not have someone…read moretell a customer that they have to wait for someone to get there or come back. .

From the owner: Specializing in loose diamonds, wedding sets, jewelry repair and custom manufacturing. We also do…read morejewelry insurance appraisals.

I went in to get a battery changed on a watch. The store is very clean. The gentleman that helped…read moreme was very nice. It took a couple of minutes to change the battery. I would recommend this store!

I just needed one link of a gold necklace repaired, but I don't live in Odessa and only visit every…read moreseveral weeks so I wanted very much to get it done the same day, and feared it might not be possible. Glitz & Glam was the first place I went and they were very happy to do it that day. (I recognize that it's entirely possible that they kept the broken and deformed link and simply connected the two intact parts, but that's actually fine with me. Even at 14 K, it's a fine enough necklace that the gold in that one link is basically worth pennies, and I can understand that re-forming that would add considerably to the complexity of the task. And if they did use the broken piece, so much the better. I honestly don't care.) When I picked it up, it had been both repaired and cleaned as a courtesy, which is the minimum I would expect, but I've also seen plenty of businesses not bother with the cleaning so I appreciate it. The staff were polite and helpful, and left me a very charming voicemail when it was ready to be picked up. My only small complaint is that both when I dropped it off and when I picked it up I felt somewhat rushed even though there were only 1-2 other customers in the store. I feel like the staff just has a bit of a habit of rushing people in and out, which can be fine if it suits your personality and schedule. I'm just a more relaxed kind of person and it stressed me a little. Another advantage is that there's disabled-accessible parking right across from their storefront, but I would caution anyone with a wheelchair that it might be a tricky fit through the front door. I use a walker and it did fit, but it was close, and hard to hold the door open while going through it. Once inside, there's plenty of room to move around no matter what sort of mobility aid you use, so that's not an issue.

Beginning of month put wedding rings on lawaway plan. Associate messes up and manager was to "fix"…read moreissue. Go to make a payment and it's a different pricing than my paperwork. 150.00 difference. As I pointed out to manager I get told well that associate is no longer employed and was her mistake not mine so you have this remaining balance you can pay or cancel the plan and lose your ring n deposit. Needless to say I'm thankful my fiancé was there to prevent me from going to jail.

Shopped there recently and received great service. Staff is very friendly . They helped me find…read moreexactly what I wanted. Will definitely shop there again.

I bought a guitar pedal from these people and it didn't work. I came back to attempt a refund and…read morethey told me they couldn't do it. They lied to me about the condition they sold it to me in, saying nobs that clearly were missing, weren't. They treated me fairly aggressively through the whole experience, I'd caution anyone against buying anything from people who use scummy business practices.

Best place in the Permian Basin to buy quality jewelry if you don't mind used. Gold and diamonds…read morewill always be gold and diamonds pre-worn or not. This way you don't have to pay the huge price of a jewelry retailer. Tons to choose from here, honest and fair pricing. Highly recommend!

We came in today to get my wedding rings sized, soldered, and the diamond set. Totally fell in love…read morewith the staff, customer service, and incredible inventory! Walked out with an unplanned necklace from the Julia Vos collection that I can no longer live without! My new favorite place in the world!

I've only been in this store 2 times, I can't really afford it. However I have had them size 3…read morerings for me. They are the nicest sales staff I have ever encountered, despite the fact that I bring in jewelry from other stores they treat me like I purchase them there. Excellent customer service!!!!

I took a new Omega in to be sized. The watch was a gift that my wife purchased while on a trip…read more Mark refused to size it because it wasn't purchased there. I have purchased an Omega from the store before, so I was a customer and I was perfectly willing to pay to have the watch sized. Needless to say, I will never return.

From the owner: We provide a very tailored selection of unique and high quality jewelry/watches/gifts that is…read moreexclusive in the region to Sam L. Majors. We also provide appraisal services, jewelry and watch repair.

The order was for a ring. It was a little bit more than $2000.00…read more Although the diamonds are beautiful, it was supposed to be white gold. They didn't provide the ordered product. They just told my uncle (who has spent enough there... unbelievable)... They said they could spray something on the unwanted yellow gold, and they did. Whatever it is makes it look like "white gold", for about a week. They just told him he could go back to have it "resprayed" as needed. He has been a longtime customer. After spending, at least, fifty thousand dollars... They wouldn't replace the ring as it was ordered. Simple. White gold not yellow. Gross experience. DO NOT RECOMMEND!

Great service and quality! Brought my engagement ring in to be fixed after I bent it. Billy took…read moregood care of me and the jeweler on site is a master! My ring was finished ahead of the scheduled date looking brand new! Thank you!!!