I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

I have been coming to this Enterprise for car rentals now for the past year as I spend a lot of…read moretime on the road for work. Caleb has been the best Enterprise employee I have worked with. After my first rental he remembered my name and every time makes it feel like it's my personal Enterprise with the white glove service and attention to detail

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

I had a nightmare situation involving a wreck and my rental vehicle had its window broken into…read moreTWICE. Kate and Lazaire were incredibly helpful and made the process seamless. They are the best!

After pain for my rental ubering up there, I had a bank card with more money in there. A driver's…read morelicense the lady precedes to tell me that I can't have a car because she can't verify my address that I have lived at for 20 years. That's what DPS does when they provide you with one. This is a lady left me stranded.Being 51 and a manager in the customer service industry myself, I cannot and will not recommend this business.

Customer service was great! Everyone was so nice! They picked me up from the auto shop I was at and…read moredropped me off when I returned the car. They were quick and it was an easy process. The car was clean and ran great. I think the woman that helped me out might have been named Amaya and she was so nice!

The absolute opposite of their " goal" to give every customer a great experience. I was on hold for…read moreover ten minutes and then was disconnected. After several minutes of being on hold again, I got a very rude representative. "At enterprise, everything we do; we do with our standard of care" if their standard of care is bottom of the barrel, then this location is best in class!

This location for Love field is off site, but fairly close to the airport. The shuttle ride wasn't…read moretoo long but it does require extra time when getting to and returning from the airport. The staff as this location was super friendly, especially on the return making sure everything was good with the vehicle. Love the "no counter" aspect as I hate waiting in lines.

This rental car location is off airport, which is nice and convenient since I was not flying in…read more The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out.

Quick check in, friendly staff and clean cars. Upon checkout I had Tate the great and he was…read morefriendly, kind and attentive. When I returned the vehicle I had Renee he was funny, Kind and personable. Great team and great experience.

i accidentally left my apple watch in the rental car they gave me. when I noticed that it was…read moremissing I immediately contacted them and submitted a lost item claim on their claim website. My phone was showing me that my Apple Watch was located by GPS at enterprise still when they emailed me back and said that they were not able to locate my watch. I tried to submit another lost item claim, but apparently there is a 60 day limit on how you could report an item lost, which is absurd. That watch was expensive and I need it back. also it is IMPOSSIBLE to get an american on the phone that is acutally present at the location, they route the call overseas every time. good luck you will need it.

The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

Terrible experience with Budget Rent a Car…read more I had a delayed flight and tried calling the rental location multiple times to confirm whether someone would be available after hours. Every time I called, the line was busy or no one answered. It was impossible to get in touch with anyone. What made this even more frustrating is that Budget already had my flight information. They knew exactly when my flight was scheduled to arrive and could clearly see it had been delayed. I would have expected them to monitor the flight and have someone available to accommodate customers arriving late due to airline delays, especially when that information is provided during the reservation process. Instead, there was no communication, no one to answer the phone, and no reassurance that I would even be able to pick up my vehicle. The lack of customer service and planning created unnecessary stress after an already long day of travel. I expected much better from a national rental company. I would think twice before renting from Budget again. Now I have to show up in the morning early to go back to the airport to grab my vehicle.

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

We were supposed to arrive into DAL around 6pm, however due to poor weather during our connection…read morewe were delayed until about 1:45am. We provided Alamo with our flight information in advance, so they knew which plane we were on. However, once we arrived to the rental car lot, we got into a car and tried to exit however there was nowhere for us to exit from, all exits had cars blocking them. There was nobody anywhere, and no phone numbers answered. We ended up having to uber for $125 and now are without a rental car for our vacation.

Luke did a great job and really worked hard to schedule, communicate, follow up and get me the best…read morepossible price. Work done quickly and well.

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I must say it was really efficient service especially if you've already reserved your vehicle via a…read morethird party vendor. My assistant tonight was very pleasant, thorough and able to multitask without being overly assertive as some people in a customer service oriented position can be sometimes. Every employee I came into contact with had smiles on their faces and I especially enjoyed my conversation with my very last point of contact. The young lady at the end that checks over your vehicle for damages, mileage, gas amount, and final check out was a "total joy"! This trip was a mixture of business with a dab of pleasure at the end. On my vehicle return to Hertz, I of course had to have someone pick me up at the facility parking way across the way to unload would've been a chore. Hertz employees assisted me with smiles and no problems! They were interested in my trip, enjoyment and welfare as well. Thanks Hertz! I'll use them again!

Would be nice to talk with someone over the phone about some of the issues I'm having except their…read morephones are dead. Have called multiple times and the automated voice system can't even forward the call. Hertz might be one of the worst companies out there currently, do yourself a favor and never use this. I'd overpay for another company or uber everywhere before I use this dogshit company again.