I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

If you need to file a complaint on this branch, here's the corporate number 314-512-5000. They…read morereceive complaints and forward them to the regional supervisors. You will then be contacted by those supervisors for a follow up. Do not rent from this location and here's why. 1. Prior to receiving the car, I was asked if I had insurance. I said yes, then I was asked if it's liability or full coverage. I said it may be liability. I was then asked who's my insurance carrier and I advised progressive. I was told that they can give me a phone number to call and check, it only takes a few seconds. I told them I don't have the time, I'm in a rush. I asked if I needed to provide proof of insurance and I was told I have 2 options: provide proof or purchase DW. I then probed a bit, asking if it's truly required since the site says optional and I was told that if I can't provide proof of full coverage insurance then I must add on the damage waiver. Under this circumstance and being limited on time, I agreed to add on DW since I didn't have a choice. I was literally told those were my only to options to proceed with this rental. I rent from enterprise all the time and this was my first time being forced to purchase their insurance. I decided to do my research and learned, it is optional. I called the branch to further discuss and later found out the person who checked me out was the manager. Her name is Molly and she stood firm on her stance - saying it was optional. This is a lie. I know what I was told, I remember everything verbatim. I asked if she'd like to remove the coverage or if I should speak to corporate and she said to speak to corporate. I immediately called corporate to file my complaint and waiting to hear back. Outside of being forced to add on DW, the car wasn't cleaned properly. Seats and windows were dirty. I have pictures. 2. I reserved a compact car and when I arrived, I received an intermediate sedan which is a lot bigger than what I'm used to driving. I asked if they had anything smaller and was told no, that's all they have. There was a slight price difference however, I was not required to pay that additional amount since I had no choice in the upgrade. 3. Outside of my concern - I overheard the persons conversation in front of me. They said their car smelled of smoke. Molly (Manager) advised that they are short staff and didn't have time to properly clean the car. She asked the customers how can they make it better, just tell her what they think they deserve to make it better. I find this ironic given the fact that now that I have an issue, the solution is completely different. It's important to note that us customers are of different race. 4. I received the car with 357 miles but was told to return it on full. When we rent a car and don't pre-pay fuel, we are only required to return the car with the same exact mileage that we received it on. The manager tries to use every excuse to nickel and dime the customer. All in all, I'll never rent from this location again. The manager is a liar and doesn't know how to properly manage a store. I'll be returning the car soon, I have tons of pictures and videos incase she tries to add on additional chargers based on my response to the situation. Avoid this location at all costs. Update: I returned the vehicle and it's no brainer, I was charged a refueling fee. Very funny because before leaving initially, Molly said to me "bring the car back on full" however I noticed the car was NOT on full when I got it. It was at 357 miles. I returned the vehicle at 374 miles. On my paperwork, it says full but my videos taken on the lot says different. Molly need to lose her job immediately.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

I had a nightmare situation involving a wreck and my rental vehicle had its window broken into…read moreTWICE. Kate and Lazaire were incredibly helpful and made the process seamless. They are the best!

After pain for my rental ubering up there, I had a bank card with more money in there. A driver's…read morelicense the lady precedes to tell me that I can't have a car because she can't verify my address that I have lived at for 20 years. That's what DPS does when they provide you with one. This is a lady left me stranded.Being 51 and a manager in the customer service industry myself, I cannot and will not recommend this business.

The people here are incredibly fair and will treat you right. I had reserved a truck for moving and…read moreunfortunately, the truck had not yet been returned when I arrived. The individual who had rented it, had decided not to return on time (not Enterprise's fault). They gave me a mini-van instead hoping it would work for my moving needs, but it was just a bit too small for some large items. Because of this inconvenience, they allowed me to rent the truck the following day free of charge. Thank you, Inwood team!

The absolute opposite of their " goal" to give every customer a great experience. I was on hold for…read moreover ten minutes and then was disconnected. After several minutes of being on hold again, I got a very rude representative. "At enterprise, everything we do; we do with our standard of care" if their standard of care is bottom of the barrel, then this location is best in class!

This location for Love field is off site, but fairly close to the airport. The shuttle ride wasn't…read moretoo long but it does require extra time when getting to and returning from the airport. The staff as this location was super friendly, especially on the return making sure everything was good with the vehicle. Love the "no counter" aspect as I hate waiting in lines.

This rental car location is off airport, which is nice and convenient since I was not flying in…read more The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out.

Quick check in, friendly staff and clean cars. Upon checkout I had Tate the great and he was…read morefriendly, kind and attentive. When I returned the vehicle I had Renee he was funny, Kind and personable. Great team and great experience.

i accidentally left my apple watch in the rental car they gave me. when I noticed that it was…read moremissing I immediately contacted them and submitted a lost item claim on their claim website. My phone was showing me that my Apple Watch was located by GPS at enterprise still when they emailed me back and said that they were not able to locate my watch. I tried to submit another lost item claim, but apparently there is a 60 day limit on how you could report an item lost, which is absurd. That watch was expensive and I need it back. also it is IMPOSSIBLE to get an american on the phone that is acutally present at the location, they route the call overseas every time. good luck you will need it.

Mrs. Fenwick I used to be an operations manager for…read moreAvis/Budget, when customers had a complaint, they were listened to and treated with respect. This has not been my experience. When I booked my two reservations the customer service agent was very helpful and I paid at the time of booking. Things took a turn at drop off, my reservation was for 24hrs from 1pm-1pm the following day at another location. When I arrived, the location closed at 12 noon (Saturday), however the front desk employee was there, I advised him that I had a 1pm drop off time, he instructed me to drop the keys off in the key drop box near the door. So, I did later to find out that they charged my card for an additional day on 9am the following Monday morning. My second reservation was to pick up my vehicle from the same place I ended my first reservation at. When I arrive that following Saturday for pick, the same employee was there behind the counter. (Before I go on, after I made my initial reservations, I needed to an adjustment to the drop off day on the second reservation but was unable to reach the office. Customer service that I make the adjustment at pickup). So, I arrived to pick up the vehicle and spoke with the agent at the service desk about needing to make a slight change on the drop off day and time as I had an early flight the next morning out of Love Field. The agent said, "since the drop off time was still within the 24-hour rental period I would not receive and additional day charge unless the vehicle was dropped off after the initial pick-up time, which is 9am". I signed the papers and went out to the vehicle; it was a new vehicle covered in dog hairs. I went back inside the location, the agent said the detailer wasn't there, but he would take care of it and he did. My family and set off on our four-and-a-half-hour ride back to Dallas from our wonderful family cruise. We filled the gas tank in Rice, Tx and preceded to my daughter's house. The next morning my husband and I headed off to the airport for a early flight. We stop at the 7/11 on 6748 Shadybrook Ln to top off the gas before we arrived at Budget car rental garage for early drop off as instructed on their website at 5:15am. I was pleased and grateful that they provided shuttle service to the airport, I tipped the driver a made it to my flight with no issues. I thought to myself, all in all we had a great trip! But when I looked at my final invoices with Budget, I was charged for additional days on both reservations and fuel charge on my second reservation. I've called and spoke with customer service, the first agent was helpful but the call was dropped while in transfer. Everyone I've since has been ......I just don't have words I want to like type to explain. They have requested that I send proof that I filled up the gas. Lastly, they recharged my card for the same amount I paid at the time of the reservation. I used this company because I use to work for them.

Entry to the facility at Love Field for pickup of a rental vehicle is closed with a heavy chain and…read morepadlock. No other entryways to the facility permit personal vehicles. There is no staff visible outside to direct the customer, it's just based on vibes - bad ones. Third World level service. Zero stars.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

Luke did a great job and really worked hard to schedule, communicate, follow up and get me the best…read morepossible price. Work done quickly and well.

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Definitely one of the worst experiences I've had with a rental car service. I pre-paid for my…read morerental but because I didn't have a credit card, and used a debit card, they wouldn't rent it to me even when I showed them my arrival and departure flight back to San Diego. To make it worse, Only one person working with long lines of people waiting on cars. I'll definitely be sticking with Enterprise for future car rentals. To make things even worse, Hertz charged us $160 to refund us our money for the pre-paid car. What a complete racket!

Would be nice to talk with someone over the phone about some of the issues I'm having except their…read morephones are dead. Have called multiple times and the automated voice system can't even forward the call. Hertz might be one of the worst companies out there currently, do yourself a favor and never use this. I'd overpay for another company or uber everywhere before I use this dogshit company again.