I want to take out a moment to give this Office Depot Grossmont location, a special "thank you". While I periodically shop for products there, I utilize the printing services quite often. I want to thank Nicolas for being very efficient and attentive. He does good business. The store has competitive prices. This is my #1 printing store, and I'm comparing that to other companies, and also, other Office Depots across Southern California. I want to give a shout out to Wayne. I'm not sure if he's a manager, but he seems to take on managerial duties. He talked me into signing up for the Business Select membership and I'm very happy that I did. It has saved me a ton of money because I do a lot of printing. There's plenty of work space to collate and organize your work and even self-help machines for when I just want to print on the go. I only met Ava one time. However, she gives top notch customer service!!! She listens, and she takes her time with detail. I really appreciate that you have her on the team. Various cashiers in the front have welcomed me into the store the moment I walk in. I wish I knew all of their names. They serve ALL customers whatever race, age, background. They treat everybody equally and with respect. They are also, personable. I want to add, for good measure, the music in that store is perfect. So shout out to the DJ that chooses the music. It's a really good vibe in the store. If I could give this store 10 start, I would, but the limit is 5. read more

Came here after going to Staples at Rancho San Diego, because they were unable to do a simple task of printing a file from a USB, onto cardstock, and the same thing. How hard is it to do a simple task such as printing an image on carstock paper? lmao. Unbelievable. Why do these places hire these individuals who have no idea what they're doing? They have banners saying "Print and Copy" all over the store, yet they can barely do either. Oh the irony... read more

They're open. Seem to be having an issue with the door. Both employees just standing there with no note, sign, hand gesture, that they're MAYBE having issues with the automatic door. Super rude and unprofessional. Easy to see why someone would just purchase there items online. I know I'll be finding the equivalent non Office Depot brand and switching to that. It's crazy what an employee can do to hurt or thrive your business. Even a big chain in a strip mail that has a 50% open business occupancy. read more

I have been using this location for printing out photos. I went Friday to have some copies made. I went up to the counter. Another customer was ahead of me. As I heard the interaction between Nicolas employee and the lady it was more than clear he was not happy. I actually tried to break the ice saying smile its Saturday and you get to work. Stone face with attitude stayed in place. Nicolas. gave the lady her charge and she questioned the high price. Nicolas said to her there is a five dollar minimum she stated she had not known that he rudely came back dripping with sarcasm, it has been that way since 2018. She paid and left and I bet does not return. Now my turn.I gave him my pictures asked for one copy if each and that they be cut. I left the counter used the powder room and went back. Nicolas had the full sheet copies and stated it would be 15 dollars for cutting 6 pics. I let him know I have not had a cutting charge in the past to look up my rewards profile. No, well then they who did not charge you were not doing their job. As a result of his tone and mannerism I asked for the manger he stated he was so I asked for the district supervisors name number refused to give that I asked for the corporate number refused that, all with the same rude voice. He ended up looking for my originals asking if I had them I did.. he took my photos and said you can leave I am refusing service. During our interaction no raised voices nor foul words were used. This immature employee needs training the right thing to do was look at my profile see i had not been charged for cuts.. do the cuts free of charge nicely explaining the next time I would be charged. Fyi Office Depot needs to review this 5 dollar minimum read more

I never leave bad reviews. I had such a bad experience here today. I went to get something printed and ended up being there for an hour. There was only one guy working to help about 10 people at the area where you can print. I noticed he kept using his walkie to ask for help- literally I saw about 5 other people working there just ignoring him. He was doing his best to help everyone but people were getting frustrated and yet no one else that worked there cared. Such a bad experience, I left without getting what I wanted. I won't go there again. read more

Okay so this starts off sounding bad but things shape up in a nice way. Being that it's the first day back to school for the entire SDUSD, it's not surprising some of the inventory was a bit hit and miss. And it did take some diligence to locate a floor person (two as things progressed) to help unlock some earbuds my daughter and I had selected. But the grandaddy of 'unfortunatelys' was that finding that/those floor person/s didn't seem to be the solution to getting our earbuds since she, then he, then nobody seemed able to find the key to unlock the earbuds we wanted to buy. So after the floor person (A. G.) did his best to find the key to no avail, check in the back for extra potentially unlocked inventory of which there was none, and finally direct me to other store locations which had my product in stock (however were nowhere on my path), I headed to the check out line thinking to myself 'I need to buy some more Amazon stock cuz there is a reason they are taking over the world.' A couple minutes later A. G. came and let my daughter and I know that he had found some unlocked earbuds that were not the same brand but were of similar quality and were 'on clearance' so we got out of line and followed him over. We picked out the new version and I noted that the pricing on the rack said nothing about a 'sale' muchless 'clearance' but they were unlocked so we picked two that were the same price as the others and we hoped were of similar quality... and headed back to the checkout line, where Eddie T. was waiting to check us out. A. G. was nowhere in sight so I figured I'd ask Eddie 'we were told these might be on clearance can you check' but before I could even ask he smiled and said 'oh don't you worry I got it, A. G. already told me to charge you $2 each'. I was shocked and thought he was joking but he was not. And Eddie was a sweetheart too, going to extra effort to make sure we were well taken care of. I felt like between them both we really were made to feel that it was important to the store and to them personally that we didn't leave with a bad taste in our mouths. That really felt nice. So there's something you will not get on Amazon... heck Amazon practically makes you promise them your first born in order to get a real human even on the dang phone! read more

I walked into Office Depot for envelopes and found FAO Schwarz of stocking stuffers for all! Like Office style FAO Schwarz for adults! They have online ordering with same day in-store pick up and a holiday themed area up front with silly gadgets. Knowing the store has what we need before we arrive is important with office supplies because you need to get the job done and spending time going to multiple locations is a time sink. We took the opportunity in person to try out the feel and padding width of multiple office chairs, found what we needed, but held off with the purchase before online price hunting confirmed that their website had a slightly better deal, you never know around the holidays there are sales posted all the time. read more

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Today I visited the Office Depot at 8481 Fletcher Parkway in La Mesa and had such great shopping experience. When looking for office supplies it is nice to know that there are people in business that care about giving great service. I recommend that when you are looking for office supplies and other items, visit this store! The service given by AC and Shane Holly was fantastic! Mary England La Mesa Chamber of Commerce read more

I had such a good time and learned so much from Dougie and Melissa they were AMAZING AND BEAUTIFUL. They hooked me up and took care me considering we have to figure out my business cards. That was nice and they did not have to do that. Melissa handled my business with care and she was on her game. Thank you both for the LOVE and Doug yes I am creating another card..lol..THANK YOU AGAIN YOU TWO AND MUCH LOVE..... read more

Had a bad experience. Did not have good customer service. The worker was sitting on his phone while helping us at the register.

If i could give 0 stars i would. I've been coming here for awhile and the people at the printing booth are always ignoring customers and very rude. I went to do self checkout and there email Wouldnt send me a release code like normal. So i went to the desk and asked for help to solve this problem. I'm not sure her name but a younger black girl was extremely rude and said if i help you you're paying $2.50. I was nice to her the whole time. I asked if she would help me solve the issue so i could just pay the 12 cents at self service like normal and she goes no. I kept trying to explain to her the situation and she kept rudely talking over me saying no no no itself your fault ex ex. I asked for the manager and he to kept saying it's my fault. Ive never had an issue before and it's saying the email for my release code was sent but I'm not getting the code so it's not my issue lmfao. I was nice the whole time and left but I'll be speaking to hire up people very soon. read more

Okay I felt like I was in a black mirror episode. No music, no product, people staring at me. Also everything was double if not triple the price from target. I get it these businesses aren't doing well due to amazon etc. but they aren't helping themselves with the high prices and weird vibes. It looked like an empty abandoned warehouse with product found in their back stock room. They should lower their prices and spruce their place up. I paid 9$ for a spiral notebook. read more

Very aggressive kid. Asked me if I wanted a mask I said no. And he went into a tirade and Threaten to have me escorted out. Was then going to tell him I had a mask in my pocket and he said I'm not gonna argue with you leave. read more

MICHAEL SCOTT FROM THE OFFICE WOULD BE EMBARRASSED TO WORK HERE... I had some time to kill before dinner and spotted this Office Depot in the parking lot where I was going to have dinner. I figured why not go and buy a new laptop bag. So, I walked in and as soon as I walked through the door a wind hit me and I was transported to GHETTO VILLE USA! I'm sorry! I read the review below which mentioned friendly sales staff, I say WHAT SALES STAFF? I couldn't find any sales staff and I was in the store for a good 15 mins. Seemed like the whole store was on a break or I happened to walk in while the store was closed! I needed a staff member to answer questions and was very disappointed that no one came to help me! I noticed I was not alone! People in the store kept moving things and kids kept throwing things to ground and it seemed like no one cared! They need Dwight Schruite to come in and take over cause clearly, no one cares here! read more

This is in the same complex as the old Best Buy. It seems businesses along Fletcher Pky are having a hard time staying in business. I'm glad Office Depot is still here. About what you would expect from one of these stores. Maybe they could use a few more staff but the one person I did talk to was helpful. read more

I use to have to shop with my boss here and he never wanted to leave, he loved loved loved this place. Anyhoo, I digress, door dash delivery makes this painless. Everything arrived on time and I love my office supplies. If I need anything in the future, I will order here via door dash! read more

Rarely do I walk into an office supply store with the intent of a serious, review-worthy transaction. And by rarely, I mean never. However, I was pleasantly surprised by my latest experience at the Office Depot in La Mesa. Bryan W went above and beyond to help me out from the minute I walked into the store to the minute I walked out. He really made me feel like a valued customer, which is something that all businesses should try to do more often. read more

Worst service ever. Ordered wipes and then they never had them. Try to get a supervisor on phone had to hang up after an hour on hold. Manager in store was a smug ass****. read more

[UPDATE: I left the Office Depot and drove to Staples in Rancho San Diego. WOW. Night and day difference. See below.] Warning: steer clear of this location for copy/binding service. I went in today to get a paperback text book changed to spiral bound. Last year I got the exact same book spiral bound at a different Office Depot without any difficulty whatsoever. Today, at this location? I had the misfortune of encountering two of the most apathetic, unprofessional, and downright unhelpful employees I have encountered in quite some time. Whatever the inverse of quality customer service is -- that's what I received. Could they do the job? "Meh. Maybe. Maybe not. Not sure if we have the right size spiral binding. Leave it here, and AFTER we tear the book in half, we'll get around to deciding whether we can actually do the job, or whether we need to split the book in two and give you half a book here, half a book there." What??? Think of Hollywood's most stereotypical portrayal of completely disinterested DMV employees, and you're getting warm as to the vibe this guy and girl gave off. They make the rental car agent from Planes, Trains, and Automobiles seem like George Bailey in comparison. Bottom line: this disagreeable duo oozed apathy, disinterest, and a general disinclination to help. They instilled zero confidence that they have the competence or professionalism to do the job in anything resembling a proper manner. A shame, because the Santee location was extremely professional and competent, before they closed. Find another place to go! [Update: As noted above, after leaving the Office Depot I drove over to Staples in Rancho San Diego. It was a completely different experience. A normal, professional, competent, customer service experience. I simply walked up to Eric at the copy center, showed him the book that I wanted spiral-bound, and he said in essence "no problem," and that it would be ready the next morning for $5.50 (if I would've brought it in earlier in the day, they would have been able to do it same day). He conveyed a high degree of confidence/competence. Based on my experience, definitely go here instead.] read more

Worst customer service ever... I couldn't find anyone for help not even a greet. I saw the shelf empty I needed help. Looked on there website they said they have several. At store price was 31.99 and online it was 35.99. I walked up to a clerk,for help and dude said what you see is,what you get. I looked online on Amazon and end up paying 18.99 for my item. You lost cost and a customer.. SMH read more

Because of Cindy, Danté, Rod & Eddy, my visit surpassed any expectations! They each asked if I needed help & ensured I found my desired items. Way 2 go Office Depot/Max Staff!!! "You earned it." read more

A good, reliable place for a lot of miscellaneous needs. I picked up a journal recently, but they have anything office or business related and usually a lot more too. Stuff can sometimes be difficult to find until you know the way around, and staff is usually good about directing you in the right direction. Something I always find curious is how old their registers and POS is. I guess if it works, there is no point in replacing it. read more

This is a great office depot. Their print/copy girl Cindy is very knowledgeable and fast. Cindy helped me print out some pictures however, I did have to come back to have them reprinted because I needed the mirror images of them for a project I was doing. The cashier is sweet but I practicality had to force her to allow me to sign up for their rewards membership. No harm no foul. I was also in the market to purchase a laser printer, no one had time to help me. I will keep this as my official spot as long as Cindy stays. Great parking and the store is spotless. read more

Terrible customer service. It's too long to type but the teller and then the manager were seemingly intentionally unhelpful. This over a $20 return item. I've not experienced this as any other office Depot. I was there today around 2pm. read more

Well, something just isn't right about this store. It's never busy, it's disorganized, and they handle web orders poorly. I can't quite put my finger on exactly where they go wrong. I went today only because I had a $10 off coupon. Otherwise I would have gone to the nearby Staples. read more

Worst customer service ever! I saw a desk chair I wanted in their Sunday newspaper circular. Clipped it out and went to this branch of Office Depot. I asked a sales representative to help me find it. After several minutes of searching and finally a call to someone through his earphone I was told this item won't be stocked and I would have to go elsewhere. I asked why and was told they won't stock the chair because their store is too small. Huh!? There was no offer to have one transferred. But worse, there was no apology. The sales rep simply walked away. Frankly, it smacks of the old "Bait and Switch" to me. Goodbye Office Depot ... you'll never have my business again. read more

I've only been to this Office Depot a few times but I've always had great experience. Anytime I walk in, I am enthusiastically greeted by the cashiers and always helped promptly in the print department, where employees go out of their way to be of service. Definitely had that experience tonight, and really appreciate the care and time of the associates in the print department. I don't know, but I suspect, that the management team here is overall excellent. I think you can tell from the energy in a store whether employees are being micromanaged or empowered. I never regret coming to this store for my printing needs. read more

I stop in after a sudden death in the family during the holidays most printing places were closed but I'm so glad Dominique was on duty she was soooo great polite and knowledgeable.. Thank you Dominique and Office Depot.. your only as good as your employees and Dominique was great.. read more

I don't think I would recommend this Office Depot if you're setting out to buy computer hardware and peripherals. I went there to check out a widescreen LCD monitor. Sure, I immediately found their display of different computer monitors. But getting a sales associate to explain the product to me took forever. Two sales associates ended up helping me, because the first one couldn't answer my questions. "Why are the letters blurry and stretched out? Does it have something to do with the monitor's quality?" "Um... we've got all these monitors hooked up to one receiver, so that lowers the quality of the image." Wrong. What the two sales associates failed to explain to me was that the computer the monitors were hooked up to had an outdated video card and therefore was incompatible with a widescreen LCD monitor. Now, I only knew about this fact AFTER I purchased the widescreen LCD monitor (yeah, I took a gamble). But those Office Depot guys don't know squat about how and why. The only upside is that they had the monitor at a very good price. Oh, and you can return computer-related stuff within 14 days without a restocking fee. I'll still buy copy paper from them, though. read more

I submitted a printing job at 9:00 a.m. this morning. I listed my cell phone for a text when it's done. No text all day. Came by the store at 5:30 p.m. to pick up my posters, and the print shop employee doesn't know what I'm talking about. Luckily, I had my email confirmation. I show it to him, and he looks it up. He finds it, but it hasn't been done. He calls the manager over to complain about the employee on the morning shift who didn't do it. They talk about it for a few minutes until I say, "I don't care who was supposed to do it. You can figure that out away from the customers. I just want my posters." The print shop employee starts muttering about how long it's going to take. The manager "accidentally" turned off the printer, and the employee huffs, "Now it will take 20 minutes to power back up." And now they can't load the paper. All of this fun, and the manager wanted to give me a 20% discount. Really? That's insulting. I've already paid, and I need it now - or I would have left by now. UPDATE: Same thing different day. RUDE employees and job not done at all. Told me machine was down all day. No call. read more

I come in here a lot because it's right by my house but I had a really great experience here today. I came in wanting to print out posters for a table tent. I needed to print the flyer at the dimensions of 4 by 6 and had no idea how. It took trying a few things but Adrien took the time to figure it out. She was very patient and helpful and I appreciate her taking her time despite her lunch fast approaching. read more

Office Depot - The end product pt1 - Office Equipment Near Me - La Mesa, California

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Almost always an unpleasant, if not downright miserable experience going to pretty much any Office Depot, but this is the only one I've gone to consistently when I have to have something from there. First, the staff always seems really unhappy & just waiting for their shift to end as quickly as possible. They're not rude or anything, but you can tell they'd rather be anywhere than there. My wife has a coworker that was a salaried manager from an Office Depot & they make their salaried managers (or at least did as recently as 18 months ago) work 6.5 days a week, with the half day being a 6 hour shift... no wonder they're always so unhappy when you're there. Pretty much every time I come here for something, either there's no price & you have to drag it up to the cashier & wait in line just to find out the price, OR the price on the shelf doesn't match the product you're getting & they won't honor the price on the shelf... they just say someone must've put it back in the wrong place (even though there's multiples of the same product in the same spot). The most infuriating thing is trying to check out! After you've already had to wait in line just to get a price check on something, unless you're ready to leave right then & there if the price is within reason, you have to wait in line again. Obviously you're going to wait in a line pretty much anywhere you go, but if there's more than 2 people in line, you're looking at a good 10 minute wait, & no matter how many are in line, they rarely call for extra help... I've waited up to 15 minutes just to pay for a couple items. read more

Came in for a laptop for my son. The customer service was good. One star off because they had network issues and it took awhile to get out. They had a good sale on Toshiba laptops. I have been looking for awhile waiting for a good price. Office Depot ended up having such a good price I jumped it read more

Matthew that works here is extremely rude. I asked a cashier about an item in stock, he directed me to Matthew who was working the sales floor. I politely asked Matthew, and he rudely cut me off, his voice dripping with attitude, "you need to wait, I'm helping someone on the phone!" No apology, no "would you mind waiting" ...just blatantly rude and disrespectful. How would I know he's helping someone on the phone? He's not holding a phone to his face! They don't understand customer service here. Don't take it out on me if you hate your job! Staples and Amazon will get all my business from now on. read more

This store is amazing!! They have everything I need for school and for electronics and at better prices then Best Buy. From memory cards and head phones to pens and pencils my one stop shop and the new store manager Shane was amazingly helpful. The cashiers are friendly and fast and the store is clean and well stocked awesome job to all!! I just went there about 1 hour ago and the store was busy but everyone was friendly and helpful. The store manager Shane was assisting a customer with finding some things. I mention this because before Shane got there I had never seen a manager on the sales floor it has made a difference. read more

Linda in the print department showed lack of customer service. Both self serve printers were occupied plus I don't have a credit card. She said well just buy a gift card really? I have never been treated so racially wrong that I contacted corporate and filed a formal complaint! I have been an office depot customer for over 20 years and because of this incompetent non busy worker, they have lost my business read more

I walked in and was greeted by a gentleman that asked what I was looking for and took me to the exact isle where they would have it. Great service. I also bought a desk here a few months ago and the one of the workers gave me a hand loading it into my truck. Great store and way better than other Office Depots Ive been to. read more

This office depot has friendly staff and always on stock for well....office everything....but if you plan to go there for electronics stick with Best Buy. Office Depot seems to be neck in neck with Staples in terms of cost for many supplies, but when it comes to ordering online Staples is the winner. Plenty of parking, somewhat near a trolley station and close to other shops and Grossmont mall. read more

Every time I come in here I wonder what Nostradamus predicted about the Office Depot? Will it survive much longer, or be lost in the paperclip cataclysm? It's been crickets in here each and every time I've frequented the location. The employees are borderline annoying with their offers to help you find something. I don't fault them though, they are obviously bored. Ultimately it's not that Depot doesn't contain useful things, but so much of it is overpriced that I can see why business has dropped. Still if you are in an ink cartridge pinch, they have what I need. read more

ABSOLUTELY UNPROFESSIONAL! 100% intended to buy a laptop today (saw the one I wanted advertised for a great price). Yahoo for birthday $$! =) Salesperson was nice, albeit a tad pushy (purchase the protection program, the software, yada yada). Was about to check out...that's when things went south. They didnt have my latptop in stock (like the website stated it was in stock), so I would have to go to another store to purchase, but they would call to reserve one for me. I was chatting with another customer (who was telling me I didnt need to purchase the software -outlook - from them, I could find other software cheaper/free online or move from a different computer). My mother went up to the front where the not-so-nice female employee was calling the other store.In front of my mother the employee says to the person on the other end - "No, she is NOT purchasing the protection program. Another customer talked her out of it." Obviously we didnt hear the retort on the other end. Then she laughs and mumbled something else "I know, haha". The other person talks... My mother - who has been in front of her the whole time (employee KNOWS my mother is there, with me, buying the laptop) says "No, she was NOT talked out of buying the protection program by another customer. She cannot afford it. She never intended to purchase it. She came for the LAPTOP." Employee - "Well, you know we always recommend buying the protection because you will spend WAY more $ if the computer gets damaged." ... Mom "I know that is how you make your $, but we do not have the $ for it. We came for the laptop, not a bunch of other stuff."...and... thats when we left. I get it. You want to sell the extras. But really? You are going to belittle a customer who is practically drooling to spend $1000 RIGHT THIS MINUTE? Bad move lady. You lost our sale and my $. Im looking to find it elsewhere or at the very least purchase it online so I can be a little more secure that someone doesnt drop it on purpose just to prove a point (or joke about doing it over the phone...). Maybe you should have waited until we left to be chat on the phone about how stupid we are for not purchasing the protection plan...I will NOT be back to that Office Depot EVER. read more