I recently bought a laptop here after my old one died. This was at the end of February. Here it is May, and I had a major problem with it; the internet kept dying out while I was in the middle of doing something. Very annoying! Generally, I was able to reconnect but this would happen several times in a day! It was not our internet carrier, as my brother had a laptop that was running just fine, so I knew it had to be something in the computer. Finally, I could not longer reconnect at all, so I took it in to the store to see if they could help. There they ran a diagnosis and thought it was something in the hardware that was blocking it. I was advised to call Dell (the model I had) to see if they could repair it. I did have a warranty (2 years). First I had to call where the warranty was being held, and after they ran a diagnosis, they told me the problem was not in the hardware but the software and they transferred me to a Dell representative.. Right off the bat, I was told I had a warranty for the hardware but not the software problem and I needed to buy protection to fix the problem. It seems every time you call one of these outfits, you get a sales pitch. Finally I asked for what was the best bargain available so I could get this fixed! Prices ranged from $129 (1 year) to 225! After having already paid enough in February, the thought of that was troubling, but I went with the $129, figuring if I had to get a tech, it would cost much more. After 2 hours(!) of going over various issues, we found the problem though we still don't know why it happened; the internet was completely disabled. We managed to get it back up and running and I was happy, somewhat. At first I was angry at Dell, but it really wasn't their problem, it was Office Depot who should have told me I needed better coverage, so I could have paid at the time of sale. All I can say to people who buy their computers there, make sure you get a comprehensive warranty. read more