As a woman shopping for a used car, it is unfortunately rare to find someone in the automotive…read moreworld who makes you feel like you can trust them and who speaks to you with respect rather than being condescending. I wasn't ultimately able to go through with the PPI because I decided not to purchase the car, but I was so impressed with my experience that I wanted to leave a review anyway. He took the time to thoroughly explain everything his inspection would cover, and it was far more comprehensive than any other PPI I've had done or looked into during my car search. And the price was good for all it offered. When I told him I wasn't going through with the purchase after all, he couldn't have been kinder...he actually encouraged me not to let anyone pressure me into buying a car or paying a price I wasn't completely comfortable with. That told me everything I needed to know about his character. He's a genuinely stand-up guy, and if I find another car in his area, he will absolutely be the person I call for the inspection. I can't recommend him highly enough.

Disappointing pre-purchase inspection…read more I hired this mechanic for a pre-purchase inspection, and within 24 hours another shop found several major issues that were either missed or not communicated: Brakes were under 3mm and needed immediate replacement Front right headlight was not working and had condensation inside the lens, requiring a full assembly replacement All four tires showed dry rot The diagnostic codes he dismissed were tied directly to the failing headlight What concerned me most was that he later told me he knew the brakes were worn but didn't mention it during the inspection. That is a major safety issue and exactly the kind of information a buyer pays for. When I brought up the headlight, he insisted it "worked the day of inspection," even though it was not functioning when I drove the vehicle off the lot that same day. He also dismissed the tire findings by saying only two were bad and suggested the other shop was exaggerating, despite clear dry rot. I reached out privately to resolve everything before writing this review, but the concerns were not acknowledged or corrected. Because of these missed issues, I had unexpected and expensive repairs immediately after purchase. Unfortunately, the inspection was not thorough or reliable, and I cannot recommend this service.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Recently my 2020 Civic Si developed an intermittent issue with the clutch not wanting to go into…read more1st or reverse. The car has very low miles so I did not think a new clutch was needed but had no idea what else it could be. I took it to the local dealer (twice) and they couldn't ID the issue. The first time they flushed/refilled the hydraulic fluid which was pretty dirty. It helped but didn't cure the problem. The next time, they couldn't find the issue but gave me a $6000 estimate for a new clutch. That seemed way out of line so I went to Ft Mitchell Garage. They ran through all the diagnostics and then multiple people drive the car . Finally on one of the drives, Ron experienced the problem . They ended up simply lubricating the gears. It cost $237 not $6000!

"Battery died completely and wouldn't hold a jump charge, so a full replacement was needed on…read morelocation. Trouble Free Towing sent a technician who arrived with replacement options suited to my vehicle's specifications. He tested the old battery first to confirm it was beyond recovery before recommending a replacement, which I appreciated rather than just being sold one immediately. The installation was clean, terminals were secured properly, and he ran a check on the charging system before leaving to make sure everything was reading correctly. The price for the battery and service was explained before any work started. For an on-site battery replacement, the technician's approach was thorough and the outcome was exactly what was needed."

Sadly I had one of my vehicles get rear ended and needed to get some work done. The bonus is I…read morecame to Sora's to get the work done. The bumper and tailgate both were damaged and after about a week (had a part delay) the vehicle looks literally brand new again. I only paid my deductible for the work as I called my own insurance to prevent issues dealing with another company. I will be bringing by another vehicle I own to get a quote on the front bumper since it has a lot of rock chips that I would prefer not to see. The did excellent work and I was happy to have used them.

My Ford Explorer was towed without my knowledge from Cedar Village Assisted Living. It was a 2002…read morewhite Ford Explorer.I have important paperwork that I must have. How do I gain access to to retrieve the things I need.I I am an 80 year disabled widow. All of my identity paperwork was in my Car when it wastowedd

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

very Rude customer service, lost the keys to a car they didn't even tow, they were all clearly on…read morethe same key chain, apparently they "lost" the most expensive one. I would not recommend this place to anyone, they work for the county and do not care about your property. 0/10 I wouldn't even rate them that's how bad they are.

My van got stuck on my driveway grass couldn't get out for several hours and I call every towing…read morethey were asking too much, and they give me couple of hours to get there until I called one way towing and driver name was Jacob didn't take more than 20 minutes showed up with sense of humor and got the job done in 5 minutes with lowest price. Hope no one get in trouble towing but if you do call these guys are the best. Thank you, one way towing, you guy are on my future towing list.

Called for a non critical tow. Good communication, fair price, and got to me on time. I would…read morerecommend.

I hit a deer after Thanksgiving, and Ron quickly made my car safe to drive until parts arrived. He…read moreand his team ensure repairs are done properly and handle insurance with no hassle. It's reassuring to receive good service and quality repairs.

Wow, not sure where to start. Very friendly and professional. Top quality work, 2018 Toyota with…read morefront end and rear damage... They did amazing job the car looks like new. The pricing was very fair but the quality exceeded my expectations. If we ever need any body work we have our guy. Great job to the entire staff. Give yourselves around of applause. You just don't expect this level of professionalism and skilled craftsmanship, maybe we should. I won't go anywhere else.

Called to have my hybrid towed after another company in mount orab said no. John came out in 15…read moreminutes and was super professional. Will definitely use them again

John will rip you off on auto repairs, uses junkyard parts and charges you new part pricing.he will…read morealso steal and not return what you pay for, nor can he or will he show you any parts he replaces. Towing is about the only thing he has going for his business. His guys working for him are great guys and so are the mechanics who can put up with his shady behavior and don't care about their reputations being destroyed. The ones that stay working for him are no only are NOT ASE certified as he claims but stay because they need jobs and will do as the boss says. His ASE certified mechanics have left his shop to save their names in a small town like Mt. Orab where you are only as good as your word. I f I could give him a zero star rating I would Trust me take your vehicle somewhere else if you want it fixed right. He sends a lot of business to his competitors to fix what he shafted people on then tries to charge them for repair work he never did.