Traveling thru Auburn we noticed our headlight was out. Of course you have to pull the bumper. I…read morecalled Skyline and John said he could get the replacement bulbs and see us at 9:00 am the next day. He gave us an estimate less than the Jeep dealership. We show up at 9:00, he takes the Jeep and is done in a little less time than he thought. Deducted $50 and off we went. His waiting room is immaculate, comfortable, air conditioned and very pleasant. If I lived here, I would definitely go back to John at Skyline Auto. He is polite, efficient and a professional.

Brought my car in for what I thought was a leaky water pump and probable timing belt tensioner…read morenoise. So I agreed to do both. during work it was discovered that the radiator also leaked so I agreed to replacing that as well. When I met with John to pick the car up he simply handed me my keys and said he wasn't going to charge me for any of the work performed due to the shops inability to correct a new starting issue with the vehicle he suggested that it runs fine and starts perfect most the time, so maybe I just drive it. Suggested I could take it to another shop and diagnose what's wrong with it but really it wasn't a big runability issue. So now I'm thinking what the heck did you do to my car, so I took it to GM in Auburn and paid for diagnosis. John expects that I should be happy with the fact I didn't have to pay for any of the work that he performed on the vehicle. In his mind evidently future repairs which are substantial plus the car I had to rent because this was my daily is all on me, not his problem. Now my car sits in the GM backlot waiting for a camshaft that is backordered for a month or two​. What I would explain as a massive lack of integrity from the shop, because this is not how you treat customers. Aaron 2014 Chevy Cruze 1.8L with 86 thousand miles. What they found was an absolute shocker.. John's shop had broken the exhaust camshaft and then repaired it with what looks to be 5-minute epoxy.. 5 MINUTE EPOXY!

This was exactly what I wanted from an oil change. Fast, easy, no dramatic speech about how the car…read morewas standing on the edge of doom unless I bought twelve extra services immediately. The staff was nice, things moved quickly, and I was back on the road without losing half my day. Go here when you want maintenance, not a monologue.

Great place with amazing customer service! Would recommend anyone looking to go here they are great!read more

This place is the best! I came here because light came up and they checked it and it was just a…read moremaintenance light issue which was not addressed at other place I had oil changed. These guys are the real thing! I was not charged for their time!!!!!! Omg please do not hesitate trust these guys with your vehicles they are the best in Town!!!!!!! I'm grateful to them!

August of 2024 we had Buckys install a complete A/C replacement. We moved to Alabama and the system…read morefailed and we called them to get them to warranty replacement. But they said they would have to do the work themselves. So we ended up having to replace the whole system ourselves Crazy

Great customer service, and fair prices! Both are hard to get now a days! So thank you!read more

I visited the Valvoline on Pacific Highway for an oil change. Everyone was friendly, but the…read moreoutcome was disastrous. Immediately upon pulling out of the garage, my engine began shuddering and then died. I had to have the vehicle towed to a mechanic, who confirmed that the Mass Air Flow (MAF) sensor was damaged while the Valvoline tech was providing a 'courtesy' check of the engine air filter. I reached out to Valvoline to address this, but they refused to take any responsibility for the damage they caused. Because the shop would not make it right, I was forced to pay for the tow and the repairs entirely out of pocket ($270). I went in with a fully functional vehicle and left with a non-running one. Save yourself the risk and avoid this location. The 'convenience' is not worth the potential damage and the lack of accountability. I will not be returning to Valvoline and would recommend finding a more competent service center.

Transparent, friendly, authentic and hard working group this Friday afternoon! Very efficient and…read morereasonably priced in comparison to other oil tech shops I've been to. They actually filled my oil to the proper level unlike Grease Monkey (lol). Brendan was super kind and helpful and so was Jack on the phone. Another guy offered me cold bottled water while I waited. Honorable mentions go to Gabe and Mahlik who worked on the car as well Honest and all around excellent experience.

Amazing customer service provided by the whole team. Oil change was done by Ray who was very…read moreknowledgeable and offered options. They let us know their recommendations but weren't pushy at all. They checked everything, including tire pressure. When the hood wouldn't latch, they fixed it to make sure everything was good before they sent us on our way. Pricing was fair as well. Definitely 5 stars.

The owner kept in good communication with me. They also picked up special tires I had delivered to…read morea tire store. They were careful with my rims as they are specialized vorsteiners. They were friendly and the cost was very good compared to having my car towed and changed at a tire shop. The overall they were quick and did it right in my driveway. I definitely recommend.

Charged $155 for a tire plug, tire went flat next day, no warranty or refund offered.read more

My first visit was great. I got an oil change and tire rotation for under $24.00!…read more Staff was professional and respectful. Place was clean, had toys for the kids, a TV, and free coffee for me. You can schedule online as late as one day ahead. I called and had an appointment in an hour, and was there only one hour.

I've had consistently positive experiences at this Firestone in the past, which makes this visit…read moreespecially disappointing. I scheduled a 9:30 AM appointment for an alignment and oil change. My paperwork shows my vehicle was checked in at 9:36 AM with an estimated completion time of 1:00 PM. The gentleman who assisted me also confirmed it would be done no later than 1:00 PM. When I returned around 1:40 PM, I was surprised to find that my vehicle had just been pulled in and service had not even started. There was no prior communication about any delays, and I had to adjust other commitments based on the original timeline I was given. Ultimately, I didn't leave until 2:30 PM, and that was only with the oil change completed. I had to skip the alignment entirely because I couldn't wait another 1.5 hours. This experience fell short of Firestone's "Triple Promise"--specifically in communication, timeliness, and completion of scheduled services. I'm very disappointed, especially given my previous positive visits, and hope this feedback is taken seriously to prevent similar situations in the future.