This was exactly what I wanted from an oil change. Fast, easy, no dramatic speech about how the car was standing on the edge of doom unless I bought twelve extra services immediately. The staff was nice, things moved quickly, and I was back on the road without losing half my day. Go here when you want maintenance, not a monologue. read more

Hands down one of the best Jiffy Lube spots I've been to! Pulled up for an oil check and they got us in super quick -- no crazy wait times or attitude, just chill and efficient service. The staff was friendly, explained what they were doing without that "trying to upsell" energy, and made the whole thing easy. Definitely recommend if you want your car taken care of fast and done right. read more

Andrew was great. Everyone had great manners and were very kind and quick in getting the oil change done.

Marcello and Scotty were awesome. Got my oil changed super fast, great customer service, 10/10!!!

Horrible service . Waited a whole hour for service and nothing ! Seen 3 employees standing around laughing with no sense of urgency! Recommend any place other than here read more

Literally an amazing store. Fast friendly and efficient. I would recommend to any friend or family

These guys were great! Very thoughtful & considerate helping me. I did not want to drive into the bay & they did it for me. I am on a crutch & they made sure they brought by car right to the door, held it for me etc. Job was done quickly, explained to me what was done too. Thanks to the crew, Kobi, Greg, Arthur & Christopher. Definitely will go back! read more

I pulled up, and waited for 9 minutes. After the wait I was approached by an employee, and was informed there was a 2 hour wait due to staffing issues. I said I would wait. the employee went back to the bays, and told his coworker. The new guy approached me, and said, "yeah. an we are doing this guys intake job." to which I said, "that's cool I will wait." He didn't like that, and asked me to leave. I don't feel like I was rude or pushy, and I do feel like this is ridiculous. I was willing to wait in my car for the next available service. I have gotten my oil changed here for years, and unless management reaches out and makes this right I will never go back. I drove by an hour later ( in my wife's car ) and they were helping people... I feel like they discriminated against me for some reason. read more

I had sort of an emergency and needed my oil change done quick so I gave the falles @Jiffy Lube in Kent, WA a try and they did it quick and very professionally and were pretty friendly (cool). Price was good too! Great job guys!! read more

I tried this location twice just to give them a fair chance. Both times, I was ignored for over 25 minutes. At my second visit, there were two workers visible, probably one in the pit, one car in each bay. Neither car was finished in the time I was there waiting and nobody acknowledged my existence. I will never return to that location again. Do better! read more

Well, I wont be going to this Jiffy Lube again. this was my first time at this location. I usually bring my car in to others around my area and have no problem. The bays were empty, they never approached me, they just stood there talking and joking with each other Never acknowledged me even though there was eye contact. Very odd to leave a customer out there for 10 minutes, they must not need the work. read more

I've come to this location many times and I've always had a great experience. You're always able to find discounts online which is a plus.

I hate to leave a negative review because the guys that work here are super nice. HOWEVER. The past two times I've gone to get a basic oil change I've just asked them to check my fluid levels (coolant, etc.) I got my oil changed the day before I'm writing this and as i was driving my heat sensor went straight hot. I had to pull over and thankfully I always keep a gallon of water in my car. They're also supposed to top off windshield wiper fluid. Nope. Not the past two visits. Asked them to check my tire pressure. Nope. Either way, super nice people but I am super disappointed going $60+ out the door. read more

Today I went there and had a oil change done and there was a lady that worked on my car don't remember her name but she was the only one there she was a good person and took care of me am very satisfied with services and I recommend anyone to go there. I was waiting for quit some time and she gave me a discount for the wait and being patient in the heat at that but overall I give her 100% and am definitely going back it was worth the wait and converse was great as well. Thank you again read more

One week after oil change a check engine light came on. After running an ODB diagnostic and mechanic bill, found they forgot to connect the pcv hose back to the air box after checking the air filter. And there was no topping off of fluids otherwise they would have caught that my coolant was very low. We now have what we call the "Jiffy lube list," things we will never do again. "Well that made the Jiffy lube list" read more

Dissapointed in the rep/tech Cody that works here. He told me my vehicle REQUIRED synthetic oil. I played dumb knowing full well my vehicle utilizes conventional oil so I asked him to show me it "requires" synthetic(of course to no avail). Secondly, he tried to up-sell me a new air filter but little did he know my mom took my vehicle into the same location for me 5k miles prior and they replaced the filter then! I told him he lost trust when he lied to my face about the required synthetic and eye contact was lost after that. He knows full well he's been lying. Lastly, they put in my air filter backward and filled my vehicle half a quart short from the last oil change (something they discovered, probably should have checked the computer before making the comments while I was listening) My concern is seniors and people who come here trusting the technicians "requirements" to squeeze a higher bill out of them or replace unnecessary items. This is bad business, no one in my household will be returning. read more

Outstanding team and service! I came for an oil change and tire pressure check and was attended to immediately--checking what I needed and wanted done. Great customer service, work was quick, and overall satisfied with the services done. Definitely would recommend this location for great value and service! 5 stars all around for the team on A street! Thanks again for all you do! read more

I was really hoping to come back on here and change my review as the owner had contacted me from the franchise to state that he wanted to rectify the situation. He offered to submit me a check for the damages that were done and to refund my oil change however, it has been four weeks later and still check is in the mail have not received anything. read more

Great service. I had very little time to spare and these guys were fast and awesome! Tyler was very knowledgable at what he was doing and replaced my lights. Hailey and Kenneth were efficient and quickly had my car oil serviced. Justin was very friendly and had great customer service when checking me in and out. I usually dont remember peoples name like that, but these guys did a great job and I had to mention them by name. Quick and awesome experience. Ill be back soon!! -Satisfied Customer read more

Totally unprofessional I'm not sure how these people are still employed. Pulled up for an oil change and was lazily guided in by an employee that didn't seem motivated at all then instantly caught an attitude with me. He didn't even bother to look under the hood and just sent me on my way. I tried to ask why and was just ignored so I went to valvoline and they took care of me so much faster and easier. Every employee at this location could never work as fast as the valvoline employees. Check your professionalism before you go off ruining all your customers good days. read more

Used to come here all the time but last visit on a Saturday they had ONE person on staff. I felt sorry for her but I don't have time to wait or drive around. read more

Vic was friendly and very informative. Told me about the Jiffy guarantee and that was helpful too! They doubled check their work and everything is running smooth. Thanks guy ****Updated*** Belly Pan was assured that it was put back on, drove to central Washington and belly pan got torn off. So much for double checking your work. Been going back-and-forth waiting on a call from the district manager but apparently they don't have time. read more

these guys at jiffy lube in Auburn they know what they are doing. Every time I go there for oil change on my car they provide me with excellent service and they go the extra mile with the overall maintenance on my car an in and out excellent maintenance service i can count on every time! Then I can go to ENJOY THE FUN! THE FUN!! read more

"Can't remove air filter but it looks clean." They said. "Can I check it out?" I asked. And so they let me. I pulled it out no problem. They reiterated, "it looks clean". I bounced it on the floor and tons of dust came out. Next they check to see if they had one in stock, they said they did. Then when it came time to call the fleet service and be on hold, they came back and said they didn't have it. Hmmm. Sounds kinda like they did t want to do anything for me. Nice guy that took care of the customer side of things, but "No" and "Can't" is a terrible form of customer service. When the job requires extra there seems to be no chance they'll do what it takes. The rear tire pressures were about ten pounds different when I left and the front was over four pounds different read more

Worst experience we've had by far. And to think we've been going to jiffy lube in other areas for years. Never again will we return to this locations. We got an oil change on April 19th and since it's quarantined they were not allowed to enter our vehicle so my husband has to stay in while they worked on it. First of all, not professional. While my husband sat in our car, the people working on it had conversations with each other complaining about our car out loud THE WHOLE TIME. (Mind you we only had an oil change done.) I mean we get it but seriously be professional when there are customers present. Second, they did a horrible job. A couple weeks later we were on the road and something fell off while driving. We checked to find out that the plastic cover had fell off that belongs to the oil filter so they didn't tighten it enough. Last, they supposedly filled our windshield wiper fluid but why is my windshield wiper light on it can't possibly be low after two weeks so I'm sure they didn't even fill it up when they said they have. I hope for the next car they work on they don't do this bad of a job. We will return to other jiffy lube locations but not this location for sure. read more

DO NOT TAKE YOUR CAR HERE!!! They didn't put enough oil in my car when I got mine changed which can obviously cause catastrophic damage. I called the next day only to be yelled at and hung up on by the "manager" Walter. I think he was having a bad day because it was out of left field (Leave your drama at home, Walter.) I was nice, polite and genuinely in need of help. I can't believe they hire uneducated thugs to supervise their shops. This guy needs to be cleaning dumpsters rather than working customer service. I've met nicer dogs. Never spending another dime with jiffy lube. read more

First time and last time paid $108 to have my oil changed and my fender scratched on my new Pick up truck had to tell the guy to use a fender guard but it was to late he had already scratched my fender down to the primer! Stay away unless you don't mind your property damaged! read more

Excellent service. Team leader, Sandra, is very knowledgeable and honest. Let's you know what your vehicle actually needs and doesn't add on unnecessary items to pad the bill like other places. Very friendly and courteous as well. Highly recommend this location. read more

Super fast and easy! Staff was very nice and helpful. They seemed like they were having a good time despite the cold weather. Thank you!

Love the service at the Auburn Way S location. Very friendly and Respectful. They checked everything under the hood. As well as my lights, windshield wipers and tires. They went above and beyond for me. More than what i can say for other places I've gone to get an oil change. My car was serviced by Sandra. But the whole team worked together to make sure BIG RED (my car) was taken cared of. I really appreciate how much love they've put into my dear old car Especially because this vehicle transports myself and my children everyday. If you want to trust in quality service, Jiffy Lube on Auburn Way S is the place to go! read more

Pulled up. No instructions. No kind of communication. Had to look for an employee and when I finally found one. All he said was move your car. Very rudely might I add. Waiting to see how the rest of this goes read more

Went here a few months ago and it took forever with only 2 people in front of me. When I got to my car, there was grease all over inside of door, my seat and on floorboard. My baby was crying so needed to get out of there, but when I emailed the company, they did nothing. read more

See all

Got my oil changed at this Jiffy Lube today 9/2. I have to say the customer service at this location is beyond amazing. From the young fella who showed me my oil change options and processed my payment by the name of Yaroslav to the fella who got his hands dirty changing my oil by the name of Ivan, they were all very friendly and accommodating. I hope I got those names matching as they are the names I see on my printed invoice; just want to make sure I acknowledge those specific individuals for great customer service. Definitely coming to this location again for my next oil change. read more

**update** don't be fooled by them caring in the response to this review, I emailed and told them even more details about them not filling air in my tires and other things, and I figured they would at least get me my refund on the coupon or a free oil change but then no follow up since, just another business that doesn't care. The only good thing about this place is they are quick. This is the second time I've come to this location and have had poor customer service. I came in with a coupon, which for a poor person like me is a big deal, and I told them from the start I had it but the guy said he'd take it off at the end. Then when he didn't and I asked for a refund, he said it was too late. Then he asked who I assume was a manager and he said "nope too late". Really?? Not even attempting to try shows what a scam you guys are rubbi've been in customer service a long time and this was ridiculous. Definitely lost a customer. read more

They had very poor attitudes maybe it was just a bad day but you should still try to have a positive attitude towards your customers, they had very poor service they took very long and I do not recommend. read more

Very friendly and always lookout for what's best for the client. I moved to Puyallup and still come here for my oil change. I hate bad experiences and we have lots of that in life. At least while get my oil change it's seamless here. read more

Very nice, professional, no up sell and very funny staff. Pleasure to be here and thank you crew for a pleasurable experience.

Wow, the treatment of customers is incredibly disrespectful. I was nearly ready to exit my vehicle and handle the disrespectful behavior towards myself and other customers. I witnessed two vehicles drive away because of the rude and demeaning customer service. Jiffy Lube operations are ran like thugs on the streets. I will never return and waste my time and money. "F" you Jiffy Lube. read more

Every time I come here, Gary gets me in right away and gets working on my car. They are always professional and extremely courteous to me. I bring all 3 of my vehicles here for their service and wouldn't dream of going anywhere else read more

After having a bad experience somewhere else I loved my experience here. It was early around 8:30 AM when I got here and everyone was such in a happy mood! Loved how they explained everything to be from the air on my tires to asking if I had any concerns with my car. Definitely keep up the great work I will be returning! read more