Excellent customer service and attention to quality. John was very helpful in diagnosing my rear brake issue which led to timely/quick repair - and for a better cost than other surrounding businesses. Also the crew there are close-knit in what seems to be a fun yet focused environment. read more

My wife just called to ask about some service costs and the man (Dan?) hung up on her twice without getting any details. He said they "don't do that", but she hadn't told him what her car was or the services it needed. It was the rudest and most awful lack of service. read more

I've had my car sitting for quite some time, so nothing has been maintenced on it at all. All fluids are old & low. Haven't had the money to do so, but eventually I had finally got a job full time. I decided okay well it's time to get some radiator fluid since I got paid & because when I had went to Valvoline they said that I desperately needed some coolant because my radiator fluid is burning. But I didn't have the money at the time to get it flushed & filled, could only afford the oil change which was two weeks prior to coming here to the jiffy lube location on 6/12/26. & Since I had gotten off of work, surviving off of only 2 hours of sleep. I decided to pull into jiffy lube despite my moms warnings not to go there lol but I decided to anyways. again since it's right there & it'd be convenient for me. So I pull into jiffy lube, I asked them to flush my coolant. They say okay. They were nice at first... so I waited a bit, then they tell me to pull forward, so I did so. I Popped the hood, they look at my radiator area n pulls out some sludge. Mind you I had just gotten my oil changed 2 weeks ago and non of the oil fluid is thick black sludge. So I'm sure he had pulled some burnt coolant onto his hand. Says I have oil leaking into my radiator, I either need to get it fixed or get a new car. I say okay. They start asking me questions & I was not really in the mood for questions, n can't really think. Again surviving off of 2 hours of sleep. and for a lot of the questions I start saying I don't know. The big tall fat white guy who was directing the cars where to go on 6/12/2025 around 2pm, his attitude changes and starts saying really sexist things such as Saying "look bro see she wouldn't know anything she's a woman ," And then he was like "yea of course you wouldn't know you're a girl, girls don't know anything" and etc. In MY face, while talking to his coworker, laughing his ASS OFF. Honestly I could've been really rude back but I refuse to lower myself down to his disgusting level & really crappy ego. He really could've gone about it better, telling me the information I needed to know & just going on about his day. Rather than acting really immature & sexist. Felt really humiliated & rather pissed off by how I was treated. So of course I laughed it off, and drove away very annoyed & pissed. Honestly Jiffy lube needs to fix their employees attitudes or fire them, it's extremely bad for business... I've had better customer service at Valvoline, Issaquah. They saw my cars fluids states and didn't make fun of me, because I'm sure they're aware that times are rough, people don't really have money nowadays & ppl are having hard times getting jobs. I won't be giving jiffy lube a 2nd chance after experiencing this for the first time visiting there as a "21 yr old woman who doesn't know anything." thanks again, I don't plan to be returning posting this on yelp as well just in case they decide to delete my review read more

First of all, I should have walked away when the technician told me not to worry about the rear differential. He didn't perform a 21-point vehicle inspection that he should have done based on my miles. I was also charged for services that were not done such as a cabin air filter which I don't even have in my car, he didn't check my tire pressure, or other items that should have been checked like my coolant. Lastly, the receipt didn't include details of what was inspected or done. I don't recommend going to this place and I will never go back. read more

Thank you to Shelly and James for taking care of our 2016 Honda Odyssey. Check engine light came on this weekend, and we brought it in Monday after giving them a call. Shelly took care of our van and gave us a great price so we could get back to what we do best: driving our kids around town. I've always had great service at this particular JL, and I recommend it if you need a quick oil change or your engine light checked. They don't get in over their head, and they give you recommendations for what they can't fix. DEFINITELY recommend it over some other nearby auto repair stores which I will not name, but you can see them directly from this Jiffy Lube's bays, and that's all I'm gonna say. Yeah, this place is great. Thank you again. read more

Super fast service. I'll come here again. Staff were friendly. I did oil change, tire rotation and few more items address and it only took 20 minutes for them to do it. read more

The team is not pushy on what they recommend for my car. Very thorough and they heard something wrong with my engine and had suggestion for it. Very thankful for it. Last that I was here I timed there 15 mins oil change and it took them 14 mins and 13 seconds!! Very efficient! read more

Quick, friendly service! Very efficient with everything! I was greeted immediately when pulling up to the garage and immediately got to work on my car. Very greatful for these guys! read more

Had oil changed Saturday 1.25.2025 At time of purchase showed tech $10 off coupon. She said she would apply at the register. She brought me the receipt and the coupon had not been applied. Said she forgot and that it was a big deal to fix and that I would have to come back on Monday. Sorry, I work on Monday in a completely different direction. Same exact thing happened last time I went to this location. Coincidence or scam? read more

Awesome and great service like always! Price was Good! i came in for an oil change and everything went smooth as always! Kaden & Christian were great treated us very nicely thank you guys! Really recommend this place. read more

Wow is all I can say! This Jiffy lube location went above and beyond to make sure that I had the best experience. They were very clear, precise and honest about what I needed and what could wait. Not only that, but when I explained to them about my situation they were willing to work with me to make sure I got the best possible outcome at a fair and decent price point. Clear communication and wonderful, friendly staff makes for an unforgettable and amazing experience! Will definitely be coming here in the future and recommending friends and family. read more

Thank you! Not only did you work on my car today, but also my husbands. We had not had service since before the Pandemic and were happy to get this done and to know what else was needed. Got a receipt via email and excellent service. read more

I changed the oil on my daughters Subaru Crosstrek as part of a list of items we were completing to prepare the car for travel from Tacoma WA to the Texas Gulf Coast. She shipped the car from Anchorage and in my haste wasn't sure if I had over filled the vehicle with oil. We called ahead to John and James at Jiffy Lube. I asked if they wouldn't mind checking the level. My daughter dropped in before they closed and they removed about a quart I had overfilled and sent her on her way. - No charge. This was done when the temperature was 105F easily. Her drive 2000+ miles before she arrives in the coast. If there is a jiffy lube there, she will be getting her oil and antifreeze service there. If not I will be having the jiffy lube here service my truck in AK. Customer service goes a long way and I very much appreciate the Jiffy Lube in Covington WA for their efforts and friendly service. read more

Stopped in for my first oil change and tire rotation in WA after moving from out of state. Shelly helped me out through the check in process. Easy, knowledgeable and trustworthy. Service completed quickly. Pointed out additional work needed - two stripped lug nuts. Recommended Les Schwab across the street. No complaints, great service. read more

Had to stop in for an oil change during a long road trip. They didn't have my oil filter but were able to get it by that afternoon. It was quick and everyone was nice, but I could tell there was some communication issues between the team. read more

I was struggling at first coming in and Shelly took over and made me feel comfortable. Helped me with extra savings and did my service super quick definitely gonna be the Jiffy Lube I go to from now on read more

Jiffy Lube - Hard at work - Oil Change Stations Near Me - Covington, Washington

never thought i'd leave a review on an oil change place but wow! Best customer service i have ever received, it was wicked hot today and the tech ran over to the gas station to get me a water bottle... are you kidding me? Never going to get oil changed anywhere else. edit: his name was carter! read more

When I called ahead of time, I was told it would take 15 minutes for the oil change and we could drop off the car and pick it up when it was done. Dropped off my husband's car, the woman who seemed like she was in charge was acting extremely flustered and impatient, even though there were only 3 other cars there?? There was no greeting or hello or welcome, she simply looked at him and snapped "what do you need??" She said it would be at least 1.5-2 hours to wait, which is not what I was told on the phone. After telling him this, she walked away. He had to go find her to ask if she could take his phone number to call us when the oil change was finished. She told my husband he would have to wait to give her his phone number because she was busy, then told him to go find a pen and paper and write it down himself. He did, and then had to go find her again to give her his number. We left, expecting a phone call an hour or two later. Two hours later he did get a phone call, and was told they couldn't do the oil change because they were out of the correct oil filters, and they would have called and told him sooner but they "forgot." We'll just go to Firestone next time. It's cheaper, anyway. read more

Didn't have the best experience and some of the employees showed general carelessness when dealing with my vehicle. Although it wasn't the best experience, the managed did give me a refund for the mistakes that were made and I really respect that. Thanks Curtiss. read more

This response is to business owner. I prefer not to post the details of what happened at one of your franchises. Please email me at joycepberryman@gmail.com and we can discuss the details. read more

There is the saying "You had 1 job...". Oil changes are your specialty. You failed. Thanks for the refund but customers typically want to hear "I apologize" or "we screwed up, I'm sorry". Not just handed a receipt with a refund and walk away. Left after oil change and car started smoking, engine overheating. Oops broke the gasket on the oil filter cover. Hadn't used jiffy lube in years but not near a dealer and figured what could go wrong, it's just an oil change. read more

It's been a very long time since I've had an oil change. I drove in without an appointment and waited for a few moments before they guided me into the bay. This time was different as I sat in my car for the whole service. They were pretty quick and they guided me out of the bay before I had to pay. The whole time I never left my car. The gentleman asked me if I had a coupon to which I responded know and he said one moment let me get you one and then gave me a discount. I was in and out in about 20 minutes. Fast and efficient service with a smile behind the mask. read more

I keep coming back here. Why? Because they are friendly, efficient, detail oriented and fast. Came in today for an oil change and flush. Just like every time for both of my vehicles. Never dissappointed. Great work! The crew today was Jennifer, Jonas, Derek and Alexx. I appreciate how they put their names on the invoice. read more

Did not tighten oil Filter Sprayed the whole engine Bay with oil soaking my alternator. Went back for some more cleaning. Tried to clean it. My alternator went out after this. I had called them talk to a manager on shift. Said the GM would call me back. Never called me back. I will be telling everybody about my experience. At Jiffy Lube Covington, Washington. Do not go if you value your car. read more

Excellent service and very fair they check and did not need service on a car I just bought just the computer was reset. They even put in a free quart. Will be going back read more

I got my oil changed this morning and all the gentlemen who helped me were absolutely wonderful! They were friendly, kind, patient, and incredibly efficient. My family will definitely be returning for any additional oil changes for our vehicles. Thank you James, Tyson, and Brandon - you guys are awesome! read more

Highly recommended. A great team of professionals here. A1 customer service!! Went for an oil change and tire rotation. The team was friendly and quick. read more

The service was efficient and quick. The staff was very helpful and extremely friendly. I would highly recommend this location.

This location is also very good. Very friendly staff. Clean garage. They can also accommodate oversized Vehicles like a short bus.

Kind, knowledgeable and quick. I was in and out in no time. Jr and Tyson were a pleasure to work with. Highly recommended.

The manager tried to convince me I had an all wheel drive vehicle when I know its rear wheel drive. Then the assistant manager released my vehicle history to someone who called in! I'm the sole owner of the vehicle and the customer. There is absolutely no reason why any of my information should be released to random nosy individuals. The vehicle report had my address, phone number, vin number, license plate, make and model on it. Terrible customer service and unethical business practices. read more

I gave four stars because there is no space for disabled people to sit down. All of the chairs in the waiting room are the size my children sit on, not adults. read more

$119 for a service that was not done as listed on the work order. Not worth it, not even for the ease of staying in the vehicle. Wish I had stayed with my standard place. read more

Jiffy Lube - Oil Change Stations Near Me - Covington, Washington

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They didn't vacuum my car or check the air in my tires, when I asked about the air in my tires the employee nervously said "yeah our air gauge is broken". On my receipt it just read "declined" for both of these services, which I never agreed to. Upon getting in my car, which had the driver's window down in the pouring rain, I was greeted with the smell of Marijuana, which lasted for a solid ten minutes until I got home. Worst experience ever. read more

My husband had a difficult time trying to replace my headlight bulbs in my 2014 Hyundai Veloster. He went to OReillys and couldn't figure out how to get the bulb out and had the most frustrating time. He was recommended to go to Jiffy Lube down the street and the Jiffy Lube tech was able to replace my lightbulb without a sweat. My husband said the Jiffy Lube tech was very knowledgeable and knew exactly how to replace it. Thank you guys! read more

I've been going here for a number of years and I have to say that the service has really been improving in the last year or so. Each time I visit I get better service. The staff is friendly and knowlegable. The service is always fast and efficient and they do very good work. read more

Stopped by last week for a oil change and it was quick and super friendly! Curtis made check out a breeze! Definitely coming back!

SATURDAYS ARE CRAZY BUSY. 3 bays and 3 cars in each bay. Bring a book, tablet, magazine or 2... you will be waiting! It was pretty quiet.... Everyone keeps to themselves, and mostly the customers just look annoyed. Not that anyone can help it. It is a Saturday in SUBURBIA. Jiffy Lube does that they can. However, I would have someone check the restroom at least once every 2-3 hours... It was a mess. I know there are a million cars, but it makes the customers less annoyed where there is a clean restroom. read more

My engine was ticking! I did not know what was happening. Mike,Levi, Anthony and Josh helped me out, educated me and got me back on my way! I had neglected my vehicle and there was no judgment from them. Nor did they talk down to me... I SO appreciate that when dealing with my car! I will be back for sure! Thank you, Gentlemen! read more

I've had some bad experiences with jiffy lube before so I am always pessimistic, right or wrong. But the guy that helped me, Elliot, was courteous and fair and didn't try to push anything unnecessary and in fact showed me I wasn't due yet for what I assumed I was. AWESOME customer service and Sales is ALL about customer service and I felt like he did an excellent job- dude deserves a raise or a promo or something. I'll go back to that lube shop specifically because of that dudes demeanor and attitude. Fair and extremely helpful. read more