I was visiting Ojai when my check tire pressure light came on. As an out-of-towner with a long drive ahead I was really stressed. I called Ojai Valley Imports and they were so friendly on the phone. I came in, they checked my tire pressure on the spot, and I was back on the road in under 5 minutes. No fuss, no wait, just genuinely helpful people who clearly care. Such a relief to have that peace of mind for the drive home. Highly recommend! read more

I was disappointed that the Ojai Valley Imports mechanics were unable to install new tire pressure monitor valves in all 4 tires after leaving my car with them for 2 days. I had to take my Highlander to the Toyota dealership (a 30-minute drive down and back) to correctly install the monitors. It took the factory-trained mechanics only two hours to diagnose and complete the installation. I live two blocks away from Ojai Valley Imports, so it is convenient for me to take my car there... but never again! read more

My Dad was visiting town when his 2016 BMW 700 series x drive broken down after hours and we all panicked trying to figure out what to do next. Luckily I'd driven by Ojai Valley Imports and heard good things through the grapevine so we had the car towed to their lot and called them upon opening the next morning to let them know our story. Carlos and his crew were super compassionate and understanding and got working on the issue right away. They were extremely communicative and figured out and resolved the issue within the hour. The cost reflected how much care they have for their customers. Now I know who to call anytime our car needs some attention! Thanks Carlos & the team! read more

Well done Ojai Valley Imports. Professional and friendly staff and fair pricing. The mechanics did a fine job and the work was able to be completed in a single day . My Toyota Avalon was in need of a minor repair. I set up an appointment via the website for convenience and quickly got a confirmation text. I was updated as needed via text while my car was being repaired so I didn't have to guess on the progress. I personally appreciate the combo of the modern process but with hometown treatment Overall a good experience. read more

Honest people here. They've been great and honest on all aspects. I would say they are fairly reasonable on pricing though they charged a lot to install a simple hose but then again it isn't their fault as everything is so expensive these days. They fixed my daughter's car as expected. read more

Ojai Valley Imports are top notch. They are honest, responsive, personable, knowledgeable, professional, and they have integrity. I highly recommend them. read more

We have been taking our Toyota and Acura to Ojai Valley Imports for years and absolutely are convinced of their high quality work and their level of conscientiousness. We would never take our cars anywhere else. read more

Pleasant, polite people up front. The repair was ok. But the billing was absolutely outrageous. This same repair was done at a Chevy dealer for $500, OVI charges were $1550, including parts not needed. They also recommended a brake fluid change for which they would charge $210. A tire shop just did that fluid change (correctly) for $65. I will not be back. read more

I'm so glad that I decided to go back to Ojai Valley Imports after the previous owners left. I'm very impressed with the way they run there business and the way they treat customers. I was pretty stressed about my car having so many problems all of the sudden. My dashboard warning lights were all on and I couldn't get it out of park. My car was a mess partly from rats chewing up everything. They gave me a play by play on the status of my car, very detailed and I got my car back within a few days. My car is running better than ever and the cost was better than I expected. Highly recommend taking your vehicle here, you won't find a better place. read more

To start off the customer service wasn't horrible, this review is because I'm still trying to find an honest mechanic shop, not this place. I took my wife's suv in to service the ac system, they said it would end up being 2 hours of labor for diagnosing the problem since it didn't need a charge. $349 later they say they will get back to me with a quote because I need a new ac compressor and condenser at the same time. They text me later that night asking for almost $1900. I google my problem, $20 relay, fixed myself! Why are mechanics always lying read more

Service was good. But way overpriced. Was desperate so just got the major repair done and overpaid $2,500 on a water hose replacement. But one of the other repairs they quoted was for replacing brake pads for $900... I might not know about cars but I knew that was a rip off! We found another place in town for less than half the quote and they didn't upsell on other services. Read the other reviews before you decide to go here. read more

Very good customer service and communication. Clean shop, high tech. They even helped me in-between appointments with some minor repairs, complimentary. Thank you!! read more

Amazing experience at Ojai Valley Imports! Carols put a temporary fix on the broken piece of my bumper for free! Best auto repair shop in town! read more

These guys are great! I took my old truck in today to get serviced and they are so helpful and professional. From start to finish they let you know everything about your vehicle and give free estimates if needed. So glad they are in Ojai Valley because there is not a lot of good auto repair places here. 10/10 read more

It was very easy to schedule an appointment, even with short notice needing something evaluated. Everyone was polite and helpful and explained things well in the context of what previous service I had done elsewhere and what issues were non-urgent/not safety related versus what should be addressed sooner and why. I interacted mostly with Jessie and he was very helpful and the mechanical issue was resolved. read more

This auto shop has gone downhill. They don't properly vet new employees. An employee charged me $80.00 for windshield wipers last year and pocketed the money as a cash refund. They fired him due to theft. I gave them another chance, and then they forgot to put the washer back on my engine and it leaked oil after and oil change. Fortunately my mechanic in Oxnard that actually does big jobs unlike Ojai Valley Imports, caught the error before my engine was damaged. UNACCEPTABLE. Do background checks and train your employees!!! You're lucky I didn't call the Better Business Bureau. Sheeeesh. read more

Super helpful, easy to deal with and they do great work, thank you OVI! I recommend my friends.....

What a wonderful group of people! I was floored by the kindness and care Tim and Patrick put towards fixing my car quickly and efficiently during times of true emergencies. They go above and beyond, and I am very thankful for this place in Ojai. Wonderful humans, and highly recommended!! read more

Was yelled at by there staff they are violent towards customers for no reason dont go hear for repairs read more

Ojai Valley Imports - While arriving in the parking lot i was verbally yelled at By these 2 mechanics terrible customer service - Auto Repair Near Me - Ojai, California

Ojai Valley Imports replaced damaged coolant temperature sensor on our plug in hybrid. Car died on our trip to Las Vegas. Dealership found out, that the coolant hose was not secured properly and rubbed on pulley. Due to the coolant loss we had to replace not only the hose, but also EME module that overheated. Total cost of repairs $13966,-. I gave the dealership chance to fix things, they asked me to bring it to their shop. I towed the car from Las Vegas to Ojai, but I after I brought in was told I would be better to bring it to the dealership. I am extremely disappointed in this shop. I sent certified letter with detailed summary . Received one message from the manager, I returned phone call and no one picked up. Left a message, did not hear from anyone. I will pursue this matter with legal means. read more

They are very good. Their systems are pretty good but could everything does not work. Their online system doesn't give you correct information informing you about their service, they forgot to reset my warning light, and they are not cheap (Mini dealer had better prices but were farther away in Calabasas). Nice, knowledgable folks tho. read more

So happy with the service and how quickly they got my car fixed. Poodles are happy too so we get to the beach soon and travel knowing our car is safe and ready for a road trip. Thank you so much read more

I received EXCELLENT care at Ojai Valley Imports. Everyone I interacted with was so kind, sincere, upstanding and treated me extremely well. I have to give a special shout out to Patrick who went above and beyond. We originally went to Ojai Valley imports to change the spark plugs on our Subaru Outback and do a few scheduled maintenance things. We got our car back quickly, the price was very fair and I was happy with my overall experience. However, after driving it a second time my car started shaking and the check engine light came on. I had my car towed to Ojai Valley Imports and they discovered the problem which was something that Subaru is currently dealing with possible recalls with the same year and model. If we had taken it to the dealership at this time we would have had to pay for all the repairs out of pocket, but Ojai Valley Imports fixed it for free. They kept me and my husband updated on what was going on with our car even while we were out of the country. Then, after WASHING my car, Patrick personally drove it over to my house with all the paperwork describing what they did. I can't express enough how unique this autoshop is. Any other place would have left the owner on the hook for the repairs. These people are very trustworthy and we will continue to go to them for all our car needs. Thank you Ojai Valley Imports! read more

I had a headlight that was out and needed to be fixed today because I was going to be driving a long distance at night tomorrow. I called Ojai Valley Imports and talked to Carlos, and he said to bring my car in so they could take a look. He fixed the problem in less than 10 minutes (they had the parts in stock) and refused to charge me! (If this happens to you, leave a tip!!) The staff is so incredibly sweet and I'm very relieved I was able to take care of this problem today. I know where I'm bringing my car back the next time it needs service:) Thank you guys for your honest work and kindness!! read more

I am in such appreciation and gratitude. Recently I stopped in Ojai Valley Auto import's because I have rodent problem around the engine compartment. They took it in and looked it over carefully. I already saw things under the front hood so I had a good idea what they might say. When I came back to pick up my car I was shown the visual on computer every part of the engine compartment. They told me the truth and it all lined up with what I knew. The only thing I was not clear about was why I wasn't getting water to spray out onto front windshield. I did not tell them about that. It was brought up in conversation that a rat ate through the line. I feel good about having Jessy and his team look over my car. I completely trust them and would recommend them to anyone. read more

These guys over charge for just about everything. I loved this shop when John owned it, but the new owners don't have the same philosophy on service...and pricing. There are other auto shops in Ojai....I would only use these guys as a last resort. read more

Wow!Wow!wow! What can i say? I have had quite a few cars and thus a few mechanics as well. I have nothing to gain from this review. My hope is you have the same experience. We all know how expensive a dealer's service can be.....So my story. I took my car to a local dealer and paid quite a bit for routine maintenance. They also wanted the same amount for other repairs they said still need to be done on top of the $800 i paid out. I applied the breaks and said I will think about those suggestions. Fast forward. A while after, I went to Ojai Imports and they did a courtesy check on my car to see if it needed these "other" repairs. In all fairness, somethings are based on mileage- not that the car really needs it. So Ojai Imports did their inspection and saw what my car "really" needed. Not only that, but through their courtesy inspection they had seen that one of the items i previously paid for to the dealer was in no way actually performed!! Yikes! $$$. Who would know this unless i happened to do this courtesy check?! Bottom Line.... I had Ojai Imports fix the original issue the dealer was supposed to perform and also that I had previously paid for. I then visited the dealer and the dealer gave me my money back! Thank goodness! Ojai Imports is my Go-To" For all services! I don't think u will be disappointed! Thanks for the great services, fair prices and above all that your honesty! read more

I love Ojai Valley Imports, they do great work and they friendly and efficient. They are also very straight ford and honest about the repairs and prices. I will only take my car there. I will not let anyone else touch my car. Plus Larry Hagman from Dallas used to go there so if its good enough for him its good enough for me I have had no problems with them what so ever. read more

My husband and I have used Ojai Valley Imports for our auto mechanical issues for years now and have always been very very happy. Service is good, turn around time is good and the prices are fair. It's easy to do a drop-off even after hours. They've also helped us with old oil/fluids disposal. They do solid work and I'm happy to recommend them to anyone who needs car repairs! read more

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I'm not really sure where to start. Initially, I was very excited to have my car serviced here, a friend of mine is local to town and suggested the garage. They were nice on the phone. I felt good about it. I was taking my car in because my engine would crank but not long enough fo drive. After dropping off I was called asking how to get the keys out of the car, and when I came after work to check on it and lend a hand, my car was on the street, windows down, unlocked with the keys in the steering wheel. I had several precious items in the car and felt upset about the state of leaving my and items so compromised. I pressed the key release button and pulled the keys out and returned them to the men, asking why my car was on the street and in an area it could be ticketed. He said no one could get the keys out and that I would need to get a new key turning device in my steering wheel. I was shocked, as this was not an issue prior to bringing my car in the shop. However, I believed him and asked him to call me back with pricing once he had it. He said everyone in the shop had given it a go. I waited until Monday (I dropped my car off on the Wednesday prior) and then decided to stop by the shop and see if they had at least price checked the necessary replacement for my car. The man at the front desk said that nothing had been done, so I asked for my keys and went to check on my car. When I went back I realize that the hood was ajar and that it had been jammed shut- this was not the case when I brought it to the shop. At this point I was feeling really uneasy because two things seemed to of been off since bringing my beloved vintage truck Ojai Valley Imports. I had my friend, who is a mechanic come by and look at my truck and he told me that he would work on it, so I ordered a tow truck. Before taking off I went to approach one of the mechanics, an older gentleman, simply to let him know that there of been two new issues that had only arisen since being on their property- I wanted to simply let him know so they could be more aware in the future and to open up a dialogue. The older gentleman responded by yelling at me and telling me to get off their property. He told me I was accusing him of breaking my car and that no one broke it. I wasn't going into the shop with the intention of me accusing anyone or making him feel bad, I simply wanted to have a respectful dialogue between a so-called professional, about their respected profession, and myself about my vehicle which I love very much. Overall horrible experience. read more

Took my car in for some repairs and they were able to quickly and efficiently take care of all my needs while also taking the time to source the parts I needed for the best price. Highly recommend these folks if you want to have the confidence that your vehicle will be reliable and returned to you as soon as possible. Thanks Patrick, Dylan, & OVI team! read more

Excellent service and very customer oriented ! They even will pick you up and drive you home while your car is being repaired. Best Auto service in the Ojai Valley area. Highly recommended ! read more

This is the best place to have your car serviced. John and his staff are the best and they always are priced right. Big pleasure to deal with this place. First rate. read more

I pulled my rental in at 4pm on a Friday because it was making an awful sound. The guys were SO kind and helpful and willing to check out the car despite a full load they were already dealing with. They quickly found the source of the sound, fixed it and sent me on my way without even charging me. They absolutely saved the day! read more

The best auto shop I've ever worked with in my 30-years of car ownership. I trust the owners, especially John, 100%. I've called them from the road on more than one occassion with a broke down car and they have graciously walked me through the problem. I own a 1985 VW Vanagon and a Honda Civic. Both get serviced at Ojai Valley Imports. Very good with VW buses. read more

Drove into town (VW Bus) with an alternator belt problem which did some damage to the engine. John, who owns the place, let me have a spot to work on it and access to his tools, even though there wasn't a VW guy on staff. Whenever I had trouble with it, he helped out. Miraculously we got it running. He offered to buy me lunch next time I'm in town. Arguably the best customer service I've ever had with car repair. read more

Today, I got a flat. I changed the tire and brought the punctured one over here. Not only was it fixed within ten minutes, but one of the techs changed it so my spare was back in the trunk. I tried to pay and was waved off. I don't know if I've ever been treated better by a repair shop. read more

This shop is staffed with highly skilled professionals. They have cared for my car for years, and have partnered with me to provide repairs and preventative care for reliability and optimal longevity of my vehicle. Highly recommend! read more

Here you can rest in the confidence of knowing that there is a very good-hearted, honest, and wise human being running the operation! Rolled in today with a battery light on, and not only did the owner himself come out (during what seemed to be a very busy moment) to look at my truck, but he was also able to instantly and knowledgably diagnose the problem (parts sticking inside of the alternator), hit it with a tool, and get my issue solved without charging me a dime! A true blessing it was to have this place and this man placed in my path! Best wishes to all that are running this beautiful example of what honest work and a good business should be! "j" read more

My Fiat was making an odd noise. Oak Valley diagnosed it as the tire. They said they could only sell me four tires at a time, but I only needed one, so go the Tire Man (who was also great). I asked if I could pay for the time they'd spent on my car and was told no. They could have easily sold me four tires, charged me for the time spent diagnosing. Quite frankly they could have sold me anything, but they sent me on my way instead. Thank you, Ojai Valley Imports! These folks are great. read more