True story. AC started going out last summer. Called the service department. They spoke these words to me..."The AC on Kias are TOO good and freeze up. You can't use the max setting. When it starts blowing hot air, you have to turn it off and let it thaw out." I said, sounds like it's low on anti-freeze? Oh no, they assured me. No point in bringing it in. There's nothing we can do. Fast forward to last week. I drove to FL and the AC quit altogether. Took it to a dealer there and told them my story. They laughed. Assured me that, in fact, the AC did work in Kias and that there was no way they could sell them in FL (located 2 miles from the firey pit of hell) if they had to tell customers not to run their AC on max. Long story short...defective part in AC leaking Freonp...all Freon now gone. Had to pay $100 deductible under my warranty since over 60k miles (which it was NOT last summer when I first called). Now waiting almost 3 hours on a 1 hour repair because they gave my part away THAT THEY HAD ORDERED FOR ME to another customer, and had to go get another one. I would say "no words", except I've got plenty of them. read more

First of all I must say that this whole review is based on one "sleazy" employee. I went to this dealership today to buy a car, yes I wanted the payment that I wanted and I knew there was a chance that it wouldn't happen, but I went there to buy a car. Justin Byrd was amazing from the start, not pushy, listened to my wants/needs and really tried to help me get the car I wanted. Then Chris Winans came along.....he is THE DEFINITION of a Sleazy Car Salesman. From the second he sat down at the table across from me he began to lie to me, and on multiple occasions told me to "just sign here". In all of his pushing he said that he would give me $9,000 for my trade in if I bought "today". I felt pressured and left. I called Justin when I got home to talk about it more and ended up going back to buy the car. Unfortunately Chris made a second appearance and told me that he would only give me $4,500 for my trade in. His busy mouth of course had nothing to say when I called him out on his BOLD FACED LIE. Needless to say, I will be purchasing a car elsewhere. read more

I wish there was a button for zero stars. My experience has been less than pleasant with the sales team. I have asked to speak to the general manager and the owner to help get my issue resolved and have been told that they will not help me. Unfortunately, I have signed on the dotted line and they no longer care because I have purchased the vehicle. I would not recommend them to anyone to purchase their kia or any vehicle that is associated with this group. read more

DO NOT BUY FROM BILL GEORGE'S OLATHE KIA In January I was dealing with salesman, Cliff. He told me they just got in two used Kia Sedonas that I might be interested in and to get the details from their website. I called back, left a message telling him I could not find them and asked why. He did not return my call. I did the live chat and was told they were NOT on the website yet and they would have Cliff email me the information. He did not. I emailed Cliff and asked for the information. No response. I again emailed him telling him we were coming in on Saturday but I wanted the information before then. Again he did not reply to my request. I called him Saturday morning. He said he was outside and would call me back. He did not. A few days later I did the live chat asking for the names of their top salesmen because I was done with Cliff. I received a phone call from the manager, Martin Wilson. I told him maybe Cliff did not like dealing with women or we were just not a good fit. He said Cliff had been with the company for several years, was a great salesman, and would have him call me. I said no thanks. But I did question why the 2014 Kia Sedona showed 32,858 miles but Carfax reported 50,344 miles. He said he would call me back. When he did he said that vehicle was not for sale and it was a mistake that it was on the website. He said it was a company vehicle and I could come look at it--it had Olathe Kia all over it. The next day I checked and it was still listed for sale. I had my cousin call and inquire about this vehicle but not mention the mileage. Salesman, Tom was eager to sell this vehicle to her and wanted her to come see it. A few days later they had corrected the mileage (it was still for sale) but the Carfax report had also been changed. I did not copy the complete history so could not tell exactly what had changed. I contacted Carfax and they would not tell me who had changed it or if Olathe Kia had the authority to change it. I asked if I could have a copy of the report before it was changed. They said that was no longer available. (Another lesson learned...Do Not make your car buying decision on the Carfax report) I did not check all of the used vehicles at Olathe Kia but did find a couple more that the mileage did not match the Carfax report. I was going to report them to the Better Business Bureau but all they do is forward the complaint to them and have them respond. read more

WORST experience I've ever had with a professional business. I was mislead and completely taken advantage of by salesman Tom and finance guy Jason. I shook hands and made a deal on the floor with a price, interest rate and monthly payments. When I walked back to Jason to sign the papers, my payments went up 28$ from what we had agreed on, interest rate went up from 0% to 5%, etc. I trusted what I was told on the floor and Jason did not verbally go over my financing he just showed me where to sign. So I signed and then found out in the mail when I got my loan that I signed something I had not agreed on. When I called Jason to ask about it he told me in a hateful voice that the car was mine and said he discussed financing with me! Such a liar! I know he didn't because I wouldn't have agreed to a 5% interest rate. He was a complete ass and then later hung up the phone on my Mother. Then I wanted to get my windows tented so I was told by Tom to bring my car up after work. When I got there, he said he forgot I was coming and had to do paperwork and go put gas in the rental car. He said to come back the next day and he promised my car would be ready. Came back and my car was still sitting where I left it with no windows tented. Lesson learned. Do not trust what they say and make sure you read everything you're signing. I have every reason to believe this was intentional so they could get more money in their pockets. Low life's you are Jason and Tom!!! read more

The sales guy Dominic that I was using was very nice and friendly and was about to close the deal when Will Francis Sales Manager totally ruined the deal for him. Will was very rude, spoke down to me, and was down right a complete JERK! I was giving the wrong information about the car to begin with as far as where it came from. When it was pointed out to Dominic he apologized and left the room so I would talk about what to do next. At that time Will came in all heated and started an agurment with my brother who was with me. I wasnt not informed of this until I asked to see the carfax on this car and found it myself. When trying to figure out a deal with Will he became VERY rude. The salesman i was using actually had to tell Will several times to leave us alone as I was trying to talk about if I would be getting the car or not. I was allowed to take the car home again for the night to decide if I wanted it or not and to give everyone time to cool down. After the HUGE blow out we had with Will I was still considering buying the car because I loved it so much and my sales guy was very nice. However, after thinking about it over night i decided I didnt want to have anything to do with Olathe Kia and returned the car the next day when I got off work. Dominic was not there due to being his off day so when I got there Will was there and gave him the keys and told him i would not be purchasing the car from them due to what happened the day before. Another sales guy went to go get my car during that time Will told me that I should check out Criagslist to purchase a car. I believe that was totally uncall for and dang right rude and disrespectful! My credit was good enough to buy a car at Olathe Kia but it felt like Will just wanted to get one last jab at me just like he had done the night before. I will make sure I post on every social media what happened to me and make sure I tell EVERYONE I know NOT to ever go to Olathe Kia to buy a car. Will Francis is a complete A**hole and should not even have a job there if he is going to speak to customers that way. I am more then happy to take my business else where! read more

I purchased a vehicle @ this location 18 months ago. I was in the car business about 12 years ago so I knew the tricks, gimmicks and the whole process of buying a car. Doc did a great job, the GM was nice and went out of his way to get me what I wanted for my trade-in. The only issue I had was with the used car manager. I forgot his name but I swear every time I see him he looks like he got off the cowboy ranch. We're talking cowboy hat, big belt buckle, cowboy boots, western shirt the whole nine yards. He tried to give me $200 for my car because it wouldn't start. I knew exactly what was wrong with it and they could of put a simple computer diagnostic test and find out that it was an easy fix. Instead, he insulted me with the $200 offer. Really?? I'll take a sledge hammer to it before I sold it for $200! Anyways, they made me a deal and I was happy. The Kia Service department is the best in the business! I would give them a definite 5 Stars for the service, friendliness of staff and my overall experience. Service is key after the sale and these guys in the service department are absolutely wonderful!!! read more

Olathe Kia only cares about themselves and not their customers. Alice who deals with titling is rude and inconsiderate. She only talks to hear herself. Shelley was very helpful and is the only one in the company who seems to care. Everyone else only cares about money and not the customer. The salesman pray on new car buyers with their great lease options, unfortunately those great lease options have high monthly payments and high interest. I feel I was completely ripped off by this company that I was faithful to for 2 years. I will never let my friends or family make the same mistake as I. I am currently battling with them to get my title from them and I have purchased my car from them over a month ago! Take you business elsewhere! Alice is worthless and Tom/Cliff the salesman only want the sale at your cost! Shelley is kind and tries to be helpful when she cans, but the terrible company limits that. Like I said DO NOT SHOP HERE. read more

My experience in the last month has been nothing short of horrible. I had my car towed to Olathe Kia a month ago due to it not starting. I paid for what they told me was wrong, and of course 4 weeks later the same thing. I had my car towed there again, same problem. They say the hooked it up to diagnostics, and nothing, and that it is starting. No one can find anything wrong. I pick it up, and the very same day when leaving work I am stranded AGAIN!! I have paid for two it to be towed 2 times, paid for it to be fixed, and transportation for the 7 days I was without it. I'm told that if nothing shows up on diagnostics they have no idea what is causing it. REALLY! You are mechanics, KIA certified, and you have no clue what can be causing a car not to start? This place is a joke! Of course they offered to tow it at their expense this time, to see if they can figure it out. Pretty sure they already made it clear they are UNQUALIFIED to find the problem, let alone fix it. read more