Really disappointed with the lack of communication here. We had a 2 PM appointment on Sunday for a…read moremajor brake job and oil change, driving in all the way from Bridgeport. When we got there, they casually mentioned the repairman called out. Considering our brakes were at 2% functionality, that was a long and honestly dangerous drive that could have been avoided with a 30-second phone call. Since they didn't seem to want the business, we took our $3k+ service down the street to Firestone. How you flop on such a big sale? Definitely won't be back.

We made an appointment on Friday to get our breaks fixed and get an oil change. The breaks are…read morerubbing and making a rusted sounds. We drove all the way from Bridgeport to orange just to fined out the repairman called out. A phone call from the dealer would of saved us time and definitely a dangerous drive after being told that our breaks are at 2 percent functionality when we arrived. Not to happy about this situation.

Consumer Beware - Serious Negligence and No Accountability…read more I normally don't leave reviews, but what happened to me at this Valvoline location needs to be shared as a public service announcement. I brought my new vehicle here for one of its first oil changes. Less than two weeks later, while driving with my two children in the backseat, my dashboard lit up like a Christmas tree--my power steering failed, my radio shut off, my headlights went out, and my entire car slowly died in the middle of traffic. It was terrifying. The next day I replaced my battery, but the car still didn't feel right. After having it checked at Advance Auto, I was told my alternator was no longer functioning, which likely caused the battery to die. I had my car towed to the dealership because this type of failure is highly unusual for a new vehicle. The dealership's inspection revealed oil all over my serpentine belt and alternator, which caused the alternator to fail. Thankfully, my extended warranty covered most of the repairs, but the dealership specifically advised me to contact Valvoline because the damage was due to negligence during the oil change. Valvoline sent a representative to inspect the car before repairs were completed. They told both me and the dealership they would call back. They never did. When I followed up myself, customer care and an employee named Cal told me they "didn't understand how this could have happened" and denied my claim. When I asked to file a claim with their insurance, I was told this franchise "does not carry regular insurance" and that the manager alone decides which claims are accepted. I was told it might be escalated to an area manager, but even then, no callback could be guaranteed. So now I'm out nearly $600--the cost of the oil change, a new battery, and my $212 warranty deductible. If I didn't have an extended warranty, I would have been out even more. And worst of all, my kids and I were put in real danger when the car failed in traffic. There is absolutely no way oil suddenly appeared all over my serpentine belt and alternator on its own less than two weeks after an oil change. Yet Valvoline has put up every barrier possible to avoid taking accountability. I'm sharing this so other consumers know what they're dealing with. Be extremely cautious about trusting this location with your vehicle. Their negligence caused major damage, and their refusal to take responsibility is unacceptable.

The rudest staff in West Haven I have ever come across. We pulled in the wrong entrance by mistake,…read moreand a man ran out to us like we were criminals and ask us what we were doing there. We said came for oil change. I went inside to verify that they had the oil filter that I needed he said I'm not allowed in this building, This is not awaiting lobby. I need to leave immediately again a very rude person. He then sent out another gentleman who had a Service Manager uniform we told us they just sold the only one they had. I felt that visit could not be more unfriendly

Came here for tires service . Extremely rude staff and very slow service. They truly don't care…read moreabout the customer If there was a zero star, I be giving them zero stars

On Feb 8 I had an appointment at 5:30 for an oil change I waited a week for , when I arrived they…read moresaid noone was working due to heaters breaking they never even called me to tell me after I drove over an hour for the appointment , the man at the desk apologize and said I could have an appointment on 2/9/06 for the same time and that he will have someone open to take my truck in right away , I left work early to make the appointment when I arrived they looked startled and had to ask if I had an appointment then they took my keys and said they'll take it in I asked how long he said the wait would be over an hour after the previous employee told me they would have someone open for me , I had to leave because my child's day care closes at 6:30 for me to pick my daughter up , I think the customer service at this location is atrocious after putting me through this and I still don't have a much needed oil change

The best in transmission rebuild and repair! I recently took…read moremy 2003 Honda pilot to their shop for a transmission rebuild and I must say they've done a phenomenal service! The engine runs great and I am very pleased with the car. I highly recommend them to anyone looking for a quality transmission rebuild or replacement!!

I try my best to leave reviews good or bad but, I've never written an amazing review. Ivan and…read moreOscar over at Morales were so amazing with every step of my transmission issues I was having on my 2008 Expedition. The car wouldn't drive at all. Anxious and bummed I took it in to get it fixed. I was preparing myself for the worst a new or rebuild transmission which 3 other shops quoted me over 6g. if I needed one. They could've said anything, any price they want. The car doesn't move right?? Even getting a rebuilt transmission would be a lot less than a new or used truck. But, they came back to me with such an honest quote that not only they fixed the issue they also fixed 4 other issues and replaced the battery which I knew about btw And also cut a couple of hrs of labor because it didn't take as long as it was quoted. I mean NEVER in my 40 years of owing cars have I experienced that. Needless to say I will be going back for all issues. these guys rock! Ohh an I ended up paying waaaaay less than I thought just for the initial problem. I was extremely happy with their attention and the honesty they showed was unreal. Weird to say but these are some truly honest team. Especially dealing with this stressful situation.. Even my 9 year old wanted to thank them. Hopefully who ever reads this has the experience I just went through. Thanks boys

The crew seemed friendly and helpful as i was going in for an oil change but I guess they weren't…read morehappy with me not dropping 1900 dollars of service they claim i needed because when I paid for my oil change and went into my car they left my glove box disassembled with the dirty cabin filter on my seat with all my belongings all over the floor. I just reassembled it myself and left as it wasn't worth going back in for but I will definitely now be going else where for my oil changes

Had an appointment for 9 am to to install and balance delivered tire, they didn't get to it until 3…read morepm, picked it up at 4, the tech who did the install did a good job but 4pm ? the manager wasn't in to give me a receipt, I went back the next day to get it and not even an apology just excuses that they were busy and short handed, I wouldn't go back for any other service

The staff at AJ is very professional, and gave excellent service! I definitely recommend A.J's if…read moreyou need car work. Frank M.

Very professional and great service. I will definitely be returning and would recommend them for…read moreany service and they also do emissions! Audra

Came in for a full brake replacement and added on the unlimited alignment deal. I'll be honest, the…read moreprices are definitely on the high side, but I feel confident the job was done right. It was a bit pricey to completely replace the brakes; knowing there is a lifetime parts warranty on the pads and shoes (plus 12 months/12,000 miles on labor) makes the cost easier to swallow. The lifetime alignment also seems like it'll be a great value in the long run since I can get the wheels realigned for free every 6,000 miles for as long as I own the car. Plus, the staff was nice, friendly, and professional throughout the whole process. Overall, a solid experience if you're looking for peace of mind!

I made two separate appointments for an oil change. The first was on a Saturday. I arrived 10…read moreminutes prior to my scheduled appointment and I was told that there would be a 3 hour wait. It was 9 am and they were already backed up 3 hours. The second appointment I made was a Tuesday evening, when I was told that it was 'slow.' I arrived 10 minutes prior to my appointment and was told that there was a 90 minute wait. Why have appointment scheduling if you can't Honor them? I will not be returning.