I've heard terrible things about the treatment of how the vet techs take care of the animals and how they are towards their customers.

It's been years of us coming to Old Pueblo and our family has nothing but amazing things to express! Starting from them taking us in on an emergency and discovering that our family dog is diabetic, they quickly acted and helped us with her treatment! Today they got her in due to a leg injury, did an X-ray and treated her and our family so kindly. In a moment where our pet was in pain and our kids afraid the team at Old Pueblo did everything to comfort and reassure us of her well being. read more

Old Pueblo Veterinary Clinic - Our happy Athena - Veterinarians Near Me - Tucson, Arizona

So I Took my animal for an exam and everything went well but the only thing that bothered me was they way I was over hearing "Rebecca" very unprofessional the fact that it's already a small clinic to begin with I would expect professionalism throughout the establishment and not hearing comments being made out loud about staff and especially about how I treat my animals will never be coming here again. read more

They are super rude at the front desk. Needed X-rays done on my dog that regularly goes there and they refused to do them. I'm not going back to them again. Their office smells like cat pee, I can barely stand being in there with my dogs without gagging. Horrible place of business, going back to my old vet they treat people and pets way better. Don't bring your pets here they don't care about them. They got upset because I'm taking my dog to a different vets office for surgery she needs. That's not a way to do business, you lost loyal customers and will keep doing so with your poor attitudes and customer care. read more

They saved my cat "Little Bear" I had lost hope and thought she was going to die. The amazing vet felt something off in her abdomen and after an xray we found the real problem That the emergency vet missed. So blessed to have found them they also came in lower than the estimated cost. So grateful to have found them! read more

I brought two of my dogs here for their dental surgeries and they did an amazing job and even checked in with me to see how they're doing. Their prices are much more affordable than other vet places I've found and they were very kind to me and my babies. To acknowledge some of the other reviews saying it stinks in there, yes it may be a little smelly in there but the building is old and small so it's understandable. All I care about is how my dogs are treated and how well they're taken care of, which they did a wonderful job of and I highly recommend them! Thank you :) read more

These people are unfit to practice veterinary medicine on any animal. Rude as hell front desk personnel who got mad b/c I wouldn't buy an extra add-on. Because they were mad, they delayed getting us the results of our dog's lab work for an extra three days. So they're perfectly willing to take it out on an animal if they don't like the human. Unprofessional, condescending, belittling. Spare yourself. read more

I started going to Old Pueblo Veterinary Clinic over 25 years ago when it had a different owner. I was concerned when it changed hands that it might not still have high standards, but in the past 8 years they treated my dog with skill and care. My little Terrier/poodle mix was diagnosed with congestive heart failure 6 months ago and the care he received could not have been better. From the greetings of the front desk through the knowledgeable techs to the superb Dr. Pedley, we felt at home, well informed, and well cared for. When my dog, Bogie died, they even sent me a card with notes from everyone, including the doctor. read more

I am a huge advocate for great customer service no matter what it is for. I was referred to this clinic to bring my fur baby to have an exam. From the first call I made the person answering the phone seemed so unwelcoming I wondered "if this is any reflection on the service, I'm in trouble." I preceded to share why I was calling and what I was looking for and wanted to make an appointment for my fur baby to be seen for as soon as possible. Her unfriendly demeanor and less than enthused concern about my fur baby really left me with an uncertain feeling of, maybe she really didn't want any new customers or perhaps she doesn't like what she is doing. After hesitantly making the appointment anyway, I hung up. Right after I began to call around and found another place to bring my fur baby to instead. Feeling so much more relieved, I quickly called back to cancel the appointment with her. She never asked why or even seemed the least bit interested in losing out on a new customer. It is sad to me that great customer service is such a rare thing to find these days. I will travel miles and pay more just to get it! read more

HORRIBLE! HORRIBLE! HORRIBLE! My dog Ice has been completely unable to walk for the past week and due to financial issues I could not afford treatment! The wonderful people at PACC approved me for a $500 credit that can be brought to approved clinics which I was told THIS CLINIC IS! I am without transportation working two jobs 80 hrs a week and these heartless people are refusing service because they have a completely ARBITRARY RULE where if you pull a no call no show rather than checking in or following up they would quite literally just blacklist the customer entirely despite whatever circumstances may be. I had a no call no show appointment that I do not even recall from 2021!!! For a DIFFERENT DOG!!! So they now refuse to accept my PACC credit in addition to refusing to even see my dog! If you are shopping around for vets PLEASE STEER CLEAR! These horribly rude and unprofessional people do NOT CARE about ANIMALS AT ALLLLLL!!!!!!!!!!!!!!!!!!! Very disappointed in my experience here! -500/10 read more

This review is now two years in the making. At first I was just going to chaulk our experience up to a horrible one and move on. But now, ethically, I cannot. We took our pup there for a dental cleaning. Very straight forward standard procedure. Signed off saying if he needed tooth extractions that would be fine. However I was thinking (my mistake) that they would call first and give us a heads up just so we could be prepared for both the extra costs and pain management afterwards. Nope. They called and said pup is ready. GREAT! Turns out he had multiple extractions. A bloody face that was not cleaned up. And in lots of pain. What kind of vet does this?! They just gave the dog back to us with a bottle of pain meds and basically said good luck. We vowed never to return. Fast forward two years later we have a great new vet and it was time for a new dental cleaning. Dr. took XRAY-s and called us saying there was a problem. His previous dental work was compltely botched up and there were still bone fragments/roots left by previous surgery. OMG! This is malpractice. Now our little guy is going to need extensive oral surgury to correct what Old Pueblo should have done in the first place. read more

if I could give this place no stars i would. it's filthy. there is poop all over the floor. it smells terrible. The vet and vet techs are rude. I waited over a hour for a vaccination appointment while there was a vicious large bull dog in there. one man had to hide in the bathroom with his pet so the bull dog couldn't see them. it was nuts , too crowded and very dangerous. read more

Great service! Affordable prices and had a nice plan if medicine did not work. I would recommend.

Noticed my dog, Brutus, was having trouble urinating. They looked him over, did a temporary fix and he had surgery the next morning. Bladder stones had been forming for years. The surgery and follow up was all superbly done. The dog is 11 years old and is better than he has been in a long time. Old Pueblo is now the vet I go to and recommend. - Charley W. read more

I called to get my dying, suffering 20 year old cat euthanized but they couldn't get her in for a day. If a vet's primary concern is not easing suffering they just aren't good people. read more

What a great place to take your pets. The staff is very friendly and courteous and the doctor was phenomenal - he took one look at my little dogs eye and know exactly what was wrong. Their rates are reasonable and they were able to see my dog same day which was a great comfort to me. I highly recommend Old Puebla read more

The only vet I could find to see my cat Inky on short notice (less than 24h) when he busted his paw -- was looking at a 2-to-10-day wait at all other non-emergency clinics. Right now due to COVID-19 you can't go in the clinic and have to wait in the parking lot for them to call you -- the procedure was made clear to me when I called for the appointment. Sure, it's inconvenient, but I commend them for putting public health and safety first. Cost is very reasonable ($30 for the office visit) and all treatment pricing options are explained up front with no pressure. (I opted to get X-rays -- $$ -- but my decision and worth it to make sure my little man would be OK). Top marks, will visit again even though they're on the other side of town from me. read more

I've been coming here since 2013. My cats Summer, Gypsy and Willow have all received wonderful care from the staff here. They also allow me to take my cats in for nail trimming since I have a disability and can't do it myself! read more

Brought my cat in today due to an allergic reaction he was having. Doctor told me basically nothing that related to what could cause his reaction, handed me an over the counter ointment and then $200 later I was out the door with no new information and a still itchy cat. Would not recommend read more

I want to thank all the kind people here who treated my dog for over 10 years. Two weeks ago we had to put our family dog to sleep, and though it was one of the hardest things to do, I feel this clinic was our best choice. They are always professional and caring, with logical advice. We even got a letter expressing their condolences when we lost our dog, with personal notes from at least five different employees. read more

This is by far one of the best veterinary services in Tucson period everyone on board is so dedicated and caring I would recommend it to all my friends. Very flexible with appointments we have never been disappointed. Prices are reasonable just a wonderful place read more

I love this clinic. My mother took her dog here for years until she passed away and recommended this vet to me when I got my puppy last year. Today, my dog had an allergic reaction and I took her in to get checked out. I called to make an appointment and they said I could come right in and we were seen immediately. I was the only person in the clinic and was in and out in about a half hour. I came home and a few moments ago, they called to see how my dog was doing. I was very impressed. I highly recommend this clinic. read more

Great job old Pueblo got Rosie in on short notice and did a major dental. Her mouth was in terrible shape but they fixed her up and she is going to be fine. Thank you every one who helped her read more

As a seasonal resident I needed a vet and was recommended by the owner of Groomingdales to see Dr Ferguson. I have gone to the Old Pueblo for 12 years now and would highly recommend this vet team...from all aspects and sadly through end of life. This place isn't fancy, but there is such love, care and vets with vast, excellent years of knowledge helping you and unlike some other state of the art clinics this office is down to earth, practical and doesn't attempt to sell you up...in fact their prices are extremely fair and typically they will provide several options when tackling treatment options. Don't think twice the staff is wonderful and caring. read more

Old Pueblo Veterinary Clinic - Veterinarians Near Me - Tucson, Arizona

I had gotten a puppy in October and by November a dog in my complex had Parvo which my puppy Got. I searched everywhere for parvo treatment but I had just lost my job. Old pueblo put me on a payment plan and helped me care for my dog as well as helped me pay for his neutering(which he's getting down today! Sorry Brucey) Whenever I struggled with the at home parvo treatment all I needed to do was go down and they would help me give him his fluids. They even did check ups. Now he's a healthy 7 month old pup. They genuinely care about the health of a dog more than the value of a dollar and that's so hard to fight now read more

I cannot say too many great things about Old Pueblo. Incredibly exact diagnoses, kind people and extemely reasonable fees. Not a place that runs up lab bills! I've been told "He doesn't need that test." They care about you and your furry children. Old Pueblo has been my go to place for over 10 years ... and I am demanding. No referral I've ever made has gone elsewhere. I trust that my babies will be well cared for. Thank you Old Pueblo! read more

After $530 worth of business for an exam, tests, shots, meds, health certificate to be picked up within 30 days... 14 days later I go in to pick up the health certificate and was told to come back another day because they need to print it out. What? Then they phoned needing my zip code and the places I will be traveling to. I told them this is a health certificate for a dog to say it was healthy when they examined it and has nothing to do with where I live or where I travel. They said ok but phoned again saying call ahead, give a heads up because I will need to have another appointment for an exam which they graciously will not charge me for (you can be sure about that!)...but it will cost ten dollars for the piece of paper? I requested to talk to the vet or office manager because the exam, certificate, money was a done deal. They never called me back. I took my business elsewhere. read more

A very caring and compassionate clinic. The whole staff was really there for us when we had to euthanize our elderly dog. We highly recommend Old Pueblo Veterinary Clinic. read more

I really like this vet office. My son told me about it as he has had great experiences there for his dogs. My old chihuahua had to have 8 teeth pulled and a tumor removed. My former vet gave me a "low" bid of $1500. Old Pueblo did it for $880. I don't know that they can do everything for less money, but so far I have been more than pleased. The Vet isn't warm and fuzzy, but he's knowledgeable and that's what counts. I feel my dogs are in great hands when I take them in and that is piece of mind. Not to mention, they are easier on my bank account. That is a good combo! The nurses and receptionist are just great! read more

First I would like to thank the animal rescue league for all their help. I recently took my dog in to Old Pueblo Veterinary Clinic because my dog had been scratched on his ear by our cat. And, even though it was a VERY MINOR scratch, I could not get it to stop bleeding. The staff was very helpful and friendly, and sent me home with my dog, bleeding stopped by the application of simple liquid bandage. Before I left the clinic, I had set up an appointment for a few days later to have my dog neutered. I dropped my thriving, happy 9 month old pup off in the morning, and returned in the afternoon to take him home. When I walked in and saw my baby with his face covered in blood, and he , himself , looking like he would throw up at any minute, they informed me that they had removed two baby teeth while he was under the anesthesia. I was a little dumbfounded, and at a loss for words. Later on in the evening, at around 9, I decided that something was wrong...terribly wrong. He was so cold. His gums were white as snow . He would not respond to me when I talked to him. I took him in to the emergency hospital. They said he had internal bleeding, and it would be very expensive to get him stabilized, with no guarantees. And , because he is a bleeder, he could be back in the same position again. I had no money..so, i had to opt to have him put down. I want to know why they pulled his teeth, knowing that he had a bleeding problem. I want to know why they did not keep him for observation after the surgery , when he was obviously still in need of medical attention when I was sent home with him. I really want to know why they even did the procedure without first finding out why he had a bleeding problem , and perhaps he was too risky to continue. read more

This staff is great for the big things...as well as small ones. Big: Years ago my dog's hind quarters were mysteriously found to be paralyzed one thursday morning. Doc Ferguson did some simple tests on the exam table, took one x-ray (I think many other Vets would have ordered many $$$ more tests) and used his vast knowledge & experience to solve this problem. He prescribed 3 meds. By monday morning Baxter was walking ---like a drunk---but soon regained his normal ability to walk. Then just today I called in to order some pills for another dog. Kate, the Vet Tech suggested that I try Sam's club. She even called the store and confirmed the price savings. Saved me $10. Plus...I didn't even know that Sam's Club Pharmacy sells to non-members. My dogs all love Old Pueblo Vet Clinic....so do I. read more

We just experienced the WORST experience. Our nearly 17 year old Dobie mix we adopted in Mexico when he was just weeks old has been de compensating for a couple years. He's Nearly blind and has hearing loss but has been hanging in there. About five days ago he had an 'event' perhaps a stroke or something. We did not see or experience this event, perhaps it happened in the night. He could hardly walk (was walking sideways) and he hasn't eaten or pooped since then. About a year ago we put him on a special food (from the holistic health food store) that's soft because his teeth at this age are bad. Since this stoke type event he has a very difficult time laying down or sitting. It takes him almost 10 minutes to sit or lay down. He can't get up on our bed with us anymore and he is now up a lot in the night just standing. My husband will lift him up on the bed (because he's always slept with us) but he's fallen jumping down in the night. He is in pain and we (who know him so well) can tell. After consulting with our adult children we, as a family, made the difficult choice to have him put down. There comes a time when it's not fair to the animal and it's the compassionate thing to do. We renovate homes for a living so we move a lot. We have his routine shots and nail cutting done where we board him if we have to travel but we had been to this clinic once before for something. We saw a compassionate female doctor. When I called I specially told the receptionist, Lorraine, that it was a very hard choice for us and we didn't want to be talked into any life sustaining procedures. She assured me that would never happen. Our oldest son took off work early to be there with us. We met at the clinic. My husband and I had spent the entire day with our dog just talking about all the trips we had taken with him and going over his entire life. We bought him In & Out, hoping he would eat his favorite treat (since he had not eaten in four days). We cried and laughed and just hugged him all day. Our son met us there and the receptionist called the vet tech. She was 'judging ' us because our dog walked in. She asked us if we put him on supplements. We said no. The truth is the food he's on is such good food it cost $77 for 2 weeks and is full of supplements. Then a male vet came in. Dr Andre Tarassov, at least that's who I became to know him as. I later asked him for a card and he said he didn't have one. Rufus was on the floor, standing because he can't sit. He never once examined him nor did he even get on the floor. He started talking to us about supplements and stuff. When we said he hadn't eaten or pooped in four days he ignored us. Our dog is old and has many issues but he's like our child and getting to the point of making this decision was excruciating. He flat out refused to put him asleep because he could walk and stand and he wagged his tail once. He actually said, "see your dog just wagged his tail, he wants to live" I became enraged that he would suggest treatment (especially supplements) when this dog is clearly in pain. What made it worse is that our dog has a HUGE vocabulary and no doubt he heard everything (including when I totally lost it) but I would NEVER GO TO THIS CLINIC. This is totally unacceptable. We now are home with a dog who has not pooped in many days, was once again up all night standing for hours-- confused. Finding it hard to sit or lay down. It's a total mess. When it became clear we were leaving and not going to get treatment he said we could go to the Humane society. We would not do that. He's a family member and we wanted to be there with him when he passes over. THIS WAS A HORRIBLE EXPERIENCE AND I WOULD NOT GO TO THEM FOR ANYTHING. How this experience made me feel was they probably wanted us to spend hundreds of dollars on tests and treatment to extend his life for what?? At almost 17, HOW LONG?? We have had large dogs our entire marriage (32 years) and we were lucky to have them until 14 or 15. 16, nearly 17 has been such a gift. THIS PLACE SUCKS. Just to be clear-- I wouldn't even give it one star but I'm not sure YELP will take the review. THATS WHY I GAVE YOU ONE STAR) AND lastly, I called back to find out how to spell his name and they wouldn't tell where he got his degree. I don't know about you but most people are extremely proud to say where they received their advanced degrees! read more