Been coming here for years. Never had a bad meal. The wait staff has always been polite and attentive. The place is clean. I love their burgers. read more

Honestly its sad because once upon a time, this place was the best place to eat in town. Now its just a mess. Wrong orders, over cooked steaks. Way over priced. Save your money eat something else read more

We had a great meal and a great experience here for lunch. Our server, Olivia, was awesome. She offered us bread but we declined, knowing we would fill up on it. The iced tea was brewed and awesome. I got the catfish lunch and substituted the potato cakes for the fries. I added a side of coleslaw. Everything was fresh, hot and delicious. My husband got the Barbecue Lunch sandwich with sweet potato fries. He said the barbecue was just ok. The fries were good though. The restaurant was clean and had plenty of tables. read more

Old Town Grill - Barbecue Sandwich with Sweet Potato Fries. - American Near Me - Tazewell, Tennessee

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We are from Indiana and here on vacation. We were here for lunch today and the food and service was great. The food was hot and fresh. The waitress was sweet and very attentive! read more

Our meal was wonderful, my son had the steak and my mother had the cat fish, I had mushrooms. We were surprised because we'd heard it had gone downhill but surprisingly it was great. The steal was perfect and the catfish was very good. Our waitress was very helpful and friendly We will go back again. read more

Cheese burger lunch special yum yum, and we were in for a late lunch did not feel rushed to give up table and as I am starting to learn the town as I have just moved here. read more

Wife and I had lunch here and was wonderfully surprised how good their cheese burger and fries we had were. Burger was charred wonderfully and the fries were seasoned and fried just perfectly. They also served a small loaf of warm pumpernickel bread. The restaurant is clean and our waiter was very attentive. So if you're in New Tazwell check this restaurant out. read more

Old Town Grill - Cheeseburger and fries - American Near Me - Tazewell, Tennessee

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Great food at a good price service is good but a little slow so don't go if you're in hurry. We were not rushed so it was a good experience

it has improved A lot! Customer service is better as well. We enjoy our late night dinners from there.

We ate here several years ago and weren't big fans. We were in town tonight and decided to give it another try. Pleasantly surprised- service was good and our burgers were delicious. Our food and drinks came out pretty quickly. Our server was tending a full bar and waiting on several tables, but still did a great job. We will be back! read more

This restaurant suffers from bad management or ownership. I have had cold food in the past on more than one occasion. The wrong order and different portions before also. So I called to complain the first time Brian Carpenter was more than helpful as owner and acting manager. Nearly a month later another problem with the wrong order at the bar. I was disrespected by the bartender and even sent messages by her. That maybe I was right and didn't need to eat there anymore. At that time the call I made went to a hang up then, and employee asking me what it was about while I was left on hold until I hung up the phone. I asked for my money back due to the wrong order and was refunded by the manager Donnie at which time while upset, desrvingly so. I stated to him I would go to any Mexican restaurant before eating there again. So now nearly 2months after all of Old Towns Grills mistakes I call to advance order a meal. The bartender puts on the phone with Brian Carpenter owner/operator and tells me not to come??? What is wrong with this place?? Old Town Grill screws up twice and I get told I was wrong. The problem is from top to bottom at the old town grill. Owner thru employee, non of them can accept responsibility for their actions. They will no doubt deny this review as that's their m.o. at OTG......whomever the other partner is I feel sorry for. Because all of their other restaurants have been a good experience......... read more

I was not impressed. Food was just so so. I was charged $0.25 for a glass of water and when I questioned my server she said it was because of the cost involved to wash the glass. Are you kidding me?!?! I will not be back read more

McDonalds or fasting would've been a better choice. One of the worst places I've ever experienced. There were only four tables seated when walked in and there about four waitresses, a couple bartenders, a busboy, at least one manager and at least one cook. That's at least nine employees yet were completely overwhelmed by the volume of customers. We ordered fried mushrooms as an appetizer. They were undercooked and over salted. There chunky strings of fried batter that were devoid of mushrooms. The ribeye was tough and under seasoned. It had obviously sat out for a while since it was cold. There was also grey in the meat which meant it had been microwaved. My baked potato was so cold the butter spread didn't melt on it. The sand which we ordered was cold. The only decent part of the meal were the obviously store-bought fries. Unhappy waitresses eating in front of us and complains about the other staff was the topper. What professional chomps food in front of customers? Much less a waitress who's customers have already waited almost an hour for their own food. read more

Awesome service and great food. These people are wonderful. Best restaurant in the NE Tennessee area!

Where to start... We were at the table for 20 minutes before the waitress came and took our order. It was another 20 minutes until we got our one appetizer, the fried pickles. We inquired about the delay in receiving our drinks, and were told that it was the bartenders first day by herself. Mind you there was only one person at the bar. He ordered a Rum and Coke and Long Island iced tea. (very technical drinks, don't you know). The Roman coat came in a tall glass with twice a Coke and the standard shot of rum. Attached is a picture of her second attempt at the Long Island iced tea. It looks like guava juice. Now, a Long Island iced tea is almost 60% alcohol and should taste as such. her final attempt tasted nothing like it. We asked the waitress if she could try again and we heard/saw the waitress say here. Try this important another shot of vodka. Not what should've happened. And I eventually ordered a beer on tap, which was some thing she couldn't screw up. Before getting the beer, our meals arrived. My son steak was well done after he ordered it medium rare to medium and my steak was completely tasteless. After all of the issues we had to deal with from the moment, we walked in, this will be the last time I step through their doors. Very very sad. read more

Old Town Grill - The pink drink is bartenders, attempt at a Long Island iced tea. - American Near Me - Tazewell, Tennessee

Will never ever eat at any of these establishments!! I will spread the word all over utube Facebook Instagram etc etc unbelievable that this manager wouldn't remove a hostile customer. Ranting a raging saying n word this n word that . He was very lucky I had my thinking cap on !!!! read more

Old Town Grill - Food was as bland as this picture not to mention they have a felon wanted by the fbi in there cooking - American Near Me - Tazewell, Tennessee

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If I could give this place 0 stars I would. Horrible service, food was late and burnt when it did finally get to us. I have never had such horrible service. read more

Had to send my food back not once not twice not three times not four times but 5 times. The chicken and Medium rare steak came out so burned it was shocking. The spinach dip was cold the chips were burned on one side and white on the other making them so waxy that that would choke u to swallow them. Asked to speak to mgr and he said he tried the chips and they were fine.. I beg to differ. If he's paying for them then I suppose burned on one side and raw on the other could work for him. This was just such of let down from the countless times we have eaten here. I do not recommend. read more

My husband and I moved here a few months ago and wanted to try this place ! We came in to a smiling happy hostess - she immediately seated us ! Our waitress who was the bartender was equally friendly and polite ! She took our order and around 15 minutes later offered us hot bread and butter while we were waiting for our meals ! The food was good - the service was excellent and the prices were reasonable ! I do need to say that I felt bad as the restaurant was getting busy and our waitress was constantly busy taking care of numerous tables - I feel like they really needed to hire more people - Our waitress / bartender was amazing ! read more

I swore 3 yrs ago, I would never go back. But, I wanted to give it another try. Well, it's not changed! I did an online order for pickup. No one else was eating, only ppl at the bar. But, they brought my food out to me and only half of it was there. So I take it back inside and ask for the rest of it. The girl inside had no idea what to do or who to ask. I had to wait for them to cook the other part of the food. I guess that does me for another several years! read more

Would like to give a review, but we never got past the front door. Waited on a hostess to seat us forever. Another couple left after waiting. The restaurant was basically empty. Was told it would be a 45 minute wait! A family of 3 left and so did we. Essentially no servers to handle the customers. Will be hesitant to go back. read more

I came here on a Friday with a group of friends after it was recommended to me. The menu is pretty large, with many interesting sounding dishes, but I had heard the smoked beef brisket was good, so I ordered that with onion rings and fried corn as my two sides. The brisket was pretty good, I can see why people like it. The onion rings, on the other hand, were extremely salty, almost to an inedible level. I was expecting little fried corn niblets but instead it was the whole cob just deep-fried. It was good nonetheless. Because they have such a large menu, I'd probably come back to Old Town Grill, I would just be more careful ordering my side dishes. read more

Old Town Grill - Brisket, fried corn, onion rings - American Near Me - Tazewell, Tennessee

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I was seated quickly on a Saturday evening and the servers are friendly. There is plenty of parking. The inside is dated and the menu reminds me of Applebee's. The grilled pork bonein and fried okra are good. My mashed was lukewarm. The meal came with bread and that's good. I'd planned to come for breakfast but will look for an alternative prior to going to the trail. read more

Absolutely horrible... waited about a hour and a half for our food to come out. There were maybe a total of five tables. So it was not busy for a Friday night. $15 for a 7oz steak to come out over cooked. Chicken was dry and over cooked as well. Charged .25 per water! The waitress was not good at her job what so ever. No communication. Late on refills. The waitress was eager to bring out the check when we weren't even about 20% into our food!! As we were leaving a table got up and left because of the service. They mainly take care of the locals and the people they like first. Do not come here!! Not worth it. I'm surprised this place is still open!! Don't waste your time on this awful place. read more

The restaurant is in a strip mall. Inside is very dated. They should invest in new booth seating. My side of the booth was worn and hard. The hostess wasn't very friendly. Service was slow to begin with but got better. We started with pretzel bread and beer cheese. Good shareable. I ordered Asian salad. It was large and filled with mandarin oranges, almond slivers, cranberries and grilled chicken. Oh, and Asian noodles. I thought that meant crunchy noodles, but these were spaghetti like noodles with somE kind of dressing which was delicious. My sister ordered Club salad. It was also a large portion with lots of ham and turkey, bacon, egg and tomatoes. Both were a great value. read more

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Found this place while staying nearby. Took into consideration that they were short-staffed and had a "now hiring" sign outside and also the fact that most restaurants are struggling for the same reasons right now. The staff were doing the best that they could and we went in expecting to wait for our food. HOWEVER, we were pleasantly surprised that we got served right away and the food was actually VERY good. Our waitress was pleasant and attentive to our needs. Would eat here again if we were in town. read more

We ordered takeout and had to wait for order 10 minutes past the 25 minutes to wait. We ordered chicken tender platter with coleslaw and double fries, was shorted coleslaw and the fries and chicken were cold. This restaurant is not as busy and the food should be fresh. Would mind the wait if quality was good. The whole order was messed up. read more

We have eaten here several times. Staff has always been great and restaurant is clean. Cozy environment! Food is great but any battered and fried items are extremely salty! They have the best onion rings but are way to salty so I have to pass on them after trying a couple times. Fries are the same and the shrimp. Other than that, they would get 5 stars! read more

My wife and I celebrated our 33rd anniversary lunch today and had a wonderful meal here. She had the Buffalo wrap and I had the Black and blue Berger with a double order of home made chips. Bother plates were very good. Service is great. We frequent the OTG and have never been disappointed. read more

Been coming here for years. So dissatisfied with how the service has gotten over the years. It is hit or miss how fast you get served. It's a hold up from start to finish. Used to be a wonderful establishment but been running down hill for last couple years. read more

Motorcycle riding through the great state of TN. Our original destination was closed and we found this place. We had a really great lunch. Catfish was yummy. Fresh and firm. Fried perfectly. My salad was just as I would have made it. Super fresh with all sorts of good stuff. Our waitress was young and a little in experiences but a total delight. Thank you OTG read more

I went to the OTG for lunch on a recommendation from a local. I regretted taking her advice. I order the "Gumbo" and a grilled cheese sandwich. The Gumbo tasted like it came out of can and the grilled cheese was...grilled cheese. Not very much for the money. I sat in the bar area, which was clean. The server was friendly and prompt. I wish I had known this was a chain restaurant. read more

Amazing food! But our waitress the first time coming here was definitely on drugs or somthing . And the pop is always and I mean ALWAYS. Old and flat. read more

Where to begin let's see. My daughters first day of college and we decided to go here instead of fast food. Wrong decision. Her smothered chicken was extra dry which is actually really difficult to do considering well it's smothered. On to meal # 2. The jalapeno burger hold the tomato. Who would have thought that hold the tomato was slang for please givee a super dry, bland, flavorless piece of cardboard tucked between 2 buns. Horrible is an understatement. On to the chicken strips. Way overcooked with a hint of burnt coating. It was so bad even my 9 year old didn't eat. I did appreciate my perfect view of the kitchen though as I was able to see the cooks not only not wearing any type of gloves but eating food right off the line. So after an hour of the day and $70 wasted on what ended up being about 2 bites of food apiece we went down the street for lunch # 2 read more

Had the worst dining experience ever. We ordered lunch and when our food finally came, the cheese on our sandwiches weren't melted and the Au Jus sauce tasted like water, no flavor plus most of the sauce was poured out onto the bread of the sandwich and the whole bun was soggy to the point you could not pick it up to eat it. Never going back there! The server was okay, but when wearing a mask, she needed to speak up so customers can hear her. read more

Have always had good food, but the service is terrible! Don't order online, they won't get it. They are always understaffed, even though it seems like enough servers walking around. The wait is forever for food and it's not uncommon to wait in a line but see multiple empty tables. This place has really gone downhill and from the looks of the parking lot, I'm not the only one that's noticed. read more

This is our go to restaurant in town. Service is always excellent food is reasonable I have a two for 20 special. Hard to beat

Not a good place to eat. Owner treats employees very badly and constantly makes inappropriate jokes. Do not recommend.

Ok, so I'm truly confused by the negative reviews. I travel all the time for work and this place is exactly what I hope to find when I get to my destination. Let's start with the food: Its consistent, good flavor and reasonably priced. As if that's not enough, the speed at which it arrives to the table is usually shocking. Kudos to the kitchen for doing a great job. Bartenders and waitresses: Wow just wow... The girls here are awesome! Friendly, personable, professional and consistently go far beyond the call of duty. What more could you ask for? As someone who bartended, waited tables and managed restaurants for 19 years I hope the owners and management appreciate how great they have it. read more

Service was excellent. The catfish platter was very tasty and the few bites of the chicken tenders that I stole were yummy too!