This review is based upon the following factors: cost, meal quality, quantity, service, and atmosphere.
Intro - I went to Old Village on a Sunday evening with three other people. We'd never tried Korean BBQ before and were looking for a new experience. When asked, we requested to be sat at a BBQ table, not really understanding the difference. Here is how it went.
Atmosphere - Upon entering the restaurant I first noticed it was very clean and looked as though it had recently been remodeled. (The tables were new, no stains on the walls or floors, etc.) The BBQ table we were sat at looked very nice. The grill in the middle was fairly clean, besides a few bits of ash. This is the only truly nice thing I have to say about this restaurant.
Service - I don't believe our server (or any of the servers, for that matter), spoke English. She said as little as possible to us and barely acknowledged that she understood us. She was not very nice either. In fact, she seemed a bit annoyed that we were there. We had quite a wait between the time we were sat and when she came back to take our orders. The food came up fairly quickly. Our server started the BBQ device and began putting some of the meat onto the BBQ grill then walked away. Having never been to a Korean BBQ before, I assumed it was like hibachi and that it would be cooked in front of us by the server. However, our server did not return and I began to worry over the state of wellness the meat she'd put on the grill. I began turning the meat myself. I called for the server and was informed that we were to cook our own food. She snickered at me, actually. At this point, there was very little "service" involved with our experience. Getting refills took forever and the server forgot to split our checks. Also, as we were about to leave several servers were having a very loud argument in the back seating areas. I thought that was very unprofessional.
Cost - Overpriced. As I said before, we sat at a BBQ table. We found out, according to the menu. that we had to purchase more than 2 orders for the BBQ in order to sit there. Very annoying, since the cheapest BBQ menu item was $16.95. and we would have rather purchase only one or two BBQ items and other menu items as well. Also, there was a price discrepancy between menus. One of us received a menu which had stickers over the prices that raised the prices by 2 or more dollars. This is a bad oversight on their behalf. Now we were hesitant to buy any menu items that had been repriced on that menu.
Quantity - For the prices we were being charged for these items, I expected large portions. However, again I was sadly disappointed. I ordered the thin sliced brisket. The meat portion was ok, though a little light. I received a small bowl of rice, which I could call my own. Everything else was to be split among the rest of us. There was a bowl of salad to split, and about 7 tiny bowls with itty bitty bits of sides. I supposed every one was to receive a teaspoon or less of the bean sprouts, kimchi, mashed potato-like substance, yam, etc. They were good, but I don't really think I even got a full bite of each. I left the restaurant not full.
Quality - All of the ingredients were fresh, I'll say that. It was very simple food. However, the truth is I had to cook all of the food. Cooking was exactly what I was trying to escape by going out to eat. It wasn't exactly easy either. I was cooking on a flame that I had no control over. It kept going from being really high and cooking the meat too fast or really low and taking time to cook the meat.
Overall - I would say this was a very bad dining experience. I could have, perhaps, felt better about the experience if any of my criteria other than atmosphere had been very good. If cost were less, I could say "Well, at least it was cheap.". If portions had been large then at least I would have felt I'd gotten my money's worth. If service had been better, I might have felt that it was, at least, a memorable experience. Instead, I came away paying $20 a person feeling ripped off and still slightly hungry. read more