I wish I could give zero stars. Truly the worst experience I have ever had with a cleaning service. She charged more than three times the largest amount I have ever paid and did by FAR the worst job ever. I contacted Olga after and serious illness with a big family party coming up. From the outset, she focused on making me feel bad that the house wasn't clean, but I had little time and few options at that point. She quoted $35/person/hour and then raised it to $40 after I grudgingly accepted. The crew was 30 minutes late. They took an extended break that she expected me to pay for. She was unable to count, or simply dishonest, and attempted to charge me for an entire hour more than they worked. In all, she charged $510 for an incredibly bad job that included one of three inept crew members falling into one of my walls and marring it to the point of requiring it to be repainted. I could have taken dozens of other photos of dirty places in their aftermath, but they are representative. For $510, any and every spot in the house should have passed the white glove test. I've also never had a cleaning service decide it was OK to park on my lawn. Don't even think of using Olga's Cleaning Services. read more

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The team of three that came to deep clean did a complete and terrific job. I was their 5th house that day and yet they didnt cut any corners. Thank you! read more

Moving into a new home for me and the prior owner did the bare minimum sweeping before closing. Called Olga on a Tuesday, she came and quoted a price ($40/hour/person) the next day, and her crew was there cleaning the morning after. Her quote was less than half the price of another company. Cleaning was good. The crew really focused on the kitchen, cleaning every cabinet, the fridge/freezer, the oven, microwave, and the dishwasher. The did take a lunch and were not the fastest moving bunch, but I still came in at 3/4 of what the other company's over the phone quote was. Add that to the rapid scheduling and you get five stars from me. read more

OLGA'S Cleaning Service, What A HORRIBLE HOUSEKEEPING SERVICE!! This so-called business is one of the WORST RUSHED housekeeping businesses I have ever had. The girls were in VERY inexperienced, spoke very little English! No outside windows were cleaned, no chrome was polished in the kitchen, they did not know how to make up the beds, nor did they not even recognize what bed sheets look like. They have had No housekeeping training at all. The husband was rude, sarcastic and did not oversee what the girls were doing. My husband said they were arguing in Spanish all while they were here. A COMPLETE WASTE OF MY HARD EARNED MONEY! A deep cleaning my ass!! ABSOLUTELY No, I defintely would not recommend Olga's Cleaning Service to anyone! DO NOT WASTE YOUR MONEY! I really really hate I did - I wished someone would have warned me! Signed, VERY VERY Disappointed and Upset that I wasted my money on this this sloppy rushed housecleaning job! PLEASE DO NOT HIRE THIS COMPANY YOU WILL BE SO DISAPPOINTED THAT YOU DID. You will want to kick yourself in the azz if you do! They practically stole my money. I am looking at dust and dirt right now they didn't clean. TRUST ME DO NOT, DO NOT, DO NOT HIRE THIS COMPANY FOR ANY DAMN THING!! Never again! read more

this is the first time I ever used a cleaning service. Needed a deep cleaning service. Olga came out to my house, told me there would be 3 peole coming out to clean and gave me a lump sum quote. Not an hourly rate. They were on time, worked very hard and did a great job. I will use them again. JR read more

I hired this company to power wash my unfinished basement. Her husband ran a gas motor power wash with no windows open. As he was finishing up our CO alarm went off. I notified him and he didn't understand. I started to open the windows in the house. I called the fire department which advised me to call 911. We were told to evacuate. He had no urgency and stayed in the house writing a receipt. I said we have to leave now and stepped outside. I paid cash and he left 1 minute before the fire department arrived. I They took 3 steps in and detected CO. They turned around and had to put on PPE to enter and clear my home of CO. My family and had to be outside in the cold for 40 minutes. The firemen walked around with boots covered in snow. I had to shampoo my carpets and mop the floor. I notified Olga and she said they do that all the time and it must be because it was so cold. There was no CO leak found. I sent her the report and she has not responded to me. It's very said she has no concern for our health read more

I'd give a zero if possible. Olga & her husband (?) came the day I called (Sat) to give me an estimate. We had a tenant move out leaving the place a disaster. They gave me a price & I asked her to do it in 2 parts. She said she would return Monday afternoon. Monday morning I got a message saying 2 of her workers hadn't shown, so she would have to come the next day. Even tho I really needed it done, I said ok. By the afternoon I hadn't heard from her & sent her a text. She said oh, do you still want me to come. When I said yes, she then wanted me to tell her again what I wanted. At that point, I said forget it. read more

Olgas Cleaning Service out of Elgin... I am moving out and had them come for a move out cleaning. Was told that they would arrive at 8am. They did not show up until 215pm and then NOTHING was done. Nothing was vaccuumed, swept or mopped. I used them last year for the same type of cleaning, and everything was great, so I felt confident leaving them money while i continued to move and unpack...boy was I wrong! DO NOT USE THIS COMPANY! read more

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DO NOT USE! I hired this cleaning service and used them for about a year, THEN I saw a bleach on my brand new towel that I just hung up in my bathroom, and I also noticed it had dirt all over it like they cleaned the bathroom with it, and it smelled horrible! I notified the owner, and she said the people who cleaned my house said that the towel was not there when they were cleaning, and she tried to convince me that the stains are not bleach. She just denied everything without even offering to replace my towel. I told them I would like to terminate my service, and she wanted to come and look at the towel, so she came back when I was not home as I left the towel in my garage, and on their way out they took my broom with them. Again I contacted the owner and she denied it again, and refused to replace the broom as well. I do not recommend this cleaning service to anyone, if I could give zero stars are negative stars I definitely would! read more

I hired this cleaning service and discussed the price over the phone. I changed my scheduled time but the owner said the girls would be here earlier when i texted her in the morning. They ended up being late from my scheduled time. The owner sent 3 ladies without asking me my preference AND without advising me of a per hour/per person rate. We only discussed a per hour rate. After 3 ladies showed up, the owner constantly texted me and called her employees while on the job (which also wasted time). I told her we agreed on the per hour rate but she claimed she told me about the per person, which is incorrect. Regardless, she seemed argumentative and was not big on good customer service. I liked her girls but the whole experience was stressful and inconvenient with the back and forth texting AFTER we had discussed the job. I decided to compromise and pay her more than what was agreed. The girls were rushed since I was forced to pay for all 3 people who I did not request. After the cleaners left, I noticed a huge section under my couch that was not cleaned. I cleaned it myself instead of calling the owner. Didn't want to deal with the company after the unprofessional communication. If the rate was per person, it should have been clear. And, she should not have texted to discuss an issue like that. I thought I'd have a good cleaning experience but that put a damper in it. To top it off, once I paid the girl, the owner didn't even respond to my text (when we were discussing the total due) nor thank me for my business nor apologize for the misunderstanding. Customer service is everything for me to want to come back. That won't happen here. It's unfortunate because the girls were pretty good. The owner should have handled the situation better. read more