This is my 3rd time using Maids to Help and it has been amazing each time. It's always easy to…read moreschedule and I love not having to be home and being able to trust folks to do their thing independently. Highly recommended!!

I am changing my rating based on a communication error when scheduling a cleaning. Please keep in…read moremind preferred times are only for frequent, reoccurring customers. I have used this service before, and I was really impressed by the price point and the cleaning. I previously used them for a routine cleaning and a move out cleaning of my rental property, and they did great. I asked for a cleaning in the morning since I am home with a newborn and toddler and said I could be flexible if not. The owner communicated "done" and I assumed she would give me a morning cleaning time. Less than 24 hours before, she gave me a time in the afternoon, not the morning. I would have appreciated a note stating sorry that we weren't able to accommodate your request, does this time work? I realized that it would be too much to switch around schedules as I had already planned my day for a morning cleaning. The owner stated that morning cleanings were ONLY for reoccurring customers and that she couldn't get me in for another two weeks in the morning. I understand the reasoning, but it made me feel not important as a customer. She should have told me this information when I booked, not when I complained after getting the appointment time. No other time options were given and it forced me to cancel. It was a take it or leave it situation. It really is too bad that I had this experience because I think the ladies do great work! I just don't need super frequent cleanings and really need a service that will give me a more specific time upon booking. I hope that this was just a one time occurrence with their customer service.

I wanted to hire a cleaning service to clean my apartment before hosting 50 people for my…read moredaughter's first birthday. Big mistake picking this cleaning service. I specified I wanted a deep clean of the kitchen especially, with special attention given to the common areas. When I came home, the cabinets and baseboards of the kitchen were still obviously dirty and appeared to be untouched. I was under the impression they had finished deep cleaning all the rooms and needless to say, I was upset. There was a layer of dust on the baseboards I could pick up with my finger. The morning after, I discovered someone tried to clean my tea kettle but failed to rinse out the soap left in the tea kettle. Needless to say, I ended up having soapy tea because of this. I alerted the owner, Sonia regarding my concerns, to which she said that because I have an old kitchen, it will never look new again. I explained twice to her that my kitchen is not old, I rehabbed it four years ago but she didn't seem to listen to me. I alerted her of my concerns and she did not valid them, just offered to bring in someone to clean for two hours the following day for free. Ok, maybe a bit of a repair. Nope, three people came, one of which was the owner Sonia. She said they would be there for about 45 minutes and clean simultaneously. They were there for maybe 30 minutes and spent most of the time whispering to each other, probably about me. Don't use this service. Their communication is poor and in trying to repair a customer service breakdown, they end up whispering to each other instead of cleaning. If they were more upfront about what was needed to clean my home, I would have been understanding. Instead she made me feel like shit, implying I never clean and it's my fault that they couldn't clean sufficiently. I work four jobs and have an infant daughter, I don't always have the time to deep clean my hone. I was hoping they could help but instead they made me feel like shit and did a subpar job.

bi-weekly cleaning for the house has been amazing - zero complaints, very satisfied with the…read moreservice and convenience.

Excellent service! All 4 members of the cleaning crew worked non-stop for 2 hours. They welcomed…read moremy suggestions and comments, as well. Team Leader, Babette, Xavier, Evelyn, and a 4th employee, ( who I unfortunately forgot her name) should be commended for an awesome experience.

Update! Upon my review, the owner sent me a letter with a check refunding me the whole $202…read moredollars. He also offered a cleaning at no charge and, if I decide to take the offer, either the owner or the manager of the company will accompany the cleaning team to make sure there are no issues. Lastly, he let me know that the supervisor that was in charge of the cleaning I had received had been fired because of this and multiple incidents. Great customer service! I'm happy to receive the refund and will consider booking the follow-up cleaning with them.

I hired Topaz of Topaz Cleaning to clean by one bedroom apartment twice so far and have been very…read morepleased with the results - She is always on-time, thorough, and open to special requests (I like to use green cleaning products). Plus, she's nice to my dog who isn't so fond of vacuums :) She's my new go-to cleaner here and couldn't be happier.

I've been using there service for 2 years now and they show up on time and don't leave until your…read moreplace is clean

I've been using Hags with Rags for about 2 years now for bi-weekly cleaning and for post…read moreconstruction clean-up following a complete removal of floors in an old home. The experience has been fabulous! Our cleaner is the same each time, which is VERY helpful with a house full of dogs. She is thorough, very hard working, friendly and reliable. She shows up on time and gets right at it. The place always sparkles by the time she's done and we are very happy with the service! For the construction cleanup; it was a mighty team of women who tackled more dust than I'm comfortable acknowledging. Top to bottom complete cleaning, EVEN the windows!! All the while business zoom meetings continued and provisions for moving around a small herd also were respected.

We're very happy with our deep clean from Hudson Cleans! Deja was a pleasure to talk to, a hard…read moreworker, and listened to and exceeded our expectations. I've recently been ill and having a deep clean in our condo has relieved stress and made my family feel like we just moved in to our 4 year home! Deja was receptive to our needs and very adaptable, helping us not just by cleaning tough spots like our oven inside and out but the floorboard trimming and reorganising clutter. I'd recommend this company to anyone looking for a good price and a good person to clean their home!

Hudson Cleans LLC provides fabulous house cleaning services. I was fortunate to get President Deja…read moreHudson to clean my house which is a 3 bath, 3 bedroom living and dining area and basement. She demonstrated her commitment to the profession and her pride in doing the work, which is making your home spotless. When she left I felt a sense of well-being and my home looked and smelled so clean. My house is nice and bright and I will be utilizing her services on a regular basis.

Everything. House was really a mess. Cleaned everything including stove, oven and refrigerator.read more

Let me start by saying that the cleaning of my home by Norma was fabulous. Very pleased. Great job…read more BUT the quote by Sparkly Maid CANNOT be trusted and I am quite pissed about the treatment that I got from them today when the cleaner was here. I splurged and went with the higher price of Sparkly Maids than some of the cheaper quotes that I got. $300 was a big expense for me, but based on reviews I thought it was worth it in order to get a deep clean and the option to empty and clean the inside of my cabinets. There was some work done in my kitchen and dust got into my cabinets so this was the highest priority for me. I also indicated in my notes that I only needed the kitchen cabinets done since they were the only ones with the dust problem. And since I knew this was a big job, I went ahead and paid the premium for a deep clean too. So you can imagine my surprise when Sparkly Maids called me to complain about the amount of cabinets that I had in my kitchen. This is a small kitchen, without any more cabinets than you would expect in a normal kitchen. Probably on the low end of cabinet spaces of kitchens that I've lived in during my time in Chicagoland. So I pointed out to them that not only had I paid extra for this service, but also splurged for a deep clean as well. Their response? Threatening to tell my cleaner to just stop cleaning mid-clean, which would have left my apartment in awful shape. And who knows how long it would be until I could get another cleaner in? To be clear again, I did not misrepresent my apartment at all. It is a kitchen with a normal number of kitchen cabinets. But they left me with only 2 choices: To have the cleaner stop cleaning mid-clean or cancel the service that was the biggest part of why I hired a cleaner in the first place. If they needed more info for their quote, all they needed to do was ask. But to treat a customer like that when the cleaner was in the house is mighty hard to forgive. "Our way or we will leave your home in worse shape than when we started" is no way to do business. NOT TO BE TRUSTED. You don't want to find yourself in the situation that I was in, where they balked at providing the services I indicated I wanted and they are threatening to stop mid-clean if their demands aren't met. Disgusting and manipulative power play where they had all the leverage. I thought I might give more than once star because it was a quality clean. But no. There are a lot of reviews praising the quality of the clean. I want to be crystal clear how pissed off I still am. After explicitly and happily paying extra for the cabinet service AND a deep clean. Just to be clear, I've attached a screenshot of what their webpage says for the Occupied Cabinets and Drawers option. Instead I was told, "no you can't get what you thought you were paying for." And while they were quick to point out that the cleaner found a glass that was broken in the cabinet (I'll take her word for it. She was great.), they didn't even bother to apologize about a glass that the cleaner did break, or make any gesture to try to make that right.

The HRD team was wonderful! They cleaned our 2b/2b condo in the West Loop this morning. They were…read moreable to schedule the cleaning just a few days after we got in touch (the exact time I requested) and communicated promptly and clearly with me. It was my first time using professional cleaners, so I appreciated very much that they texted several times to confirm that they were coming and kept me updated on their arrival time. They were upfront and fair with their pricing, and the price matched the estimate they had given me via text. The team was friendly and trustworthy and got started right away! It took about 2 hours and the place looked great when I got back. We will definitely use the HRD team again and I would highly recommend to others.

I had been looking for a new cleaning service for my 2br 1ba condo for several months. I reached…read moreout to Eliza from HRD Ckeaning. Eliza and her daughter were able to come within a few days. They are thorough, professional, on time and super friendly. They cleaned non-stop for 2 hours and left everything spottless, including my cabinet doors which, no matter how I tried I could not get clean. I just had them back for a second cleaning and they were just a fantastic. HRD has my business and I will highly recommend!