We have lived in Surprise for eighteen years and have eaten at a lot of the restaurants there. In the past O G had been inconsistent but the last meal we had there week ago Friday ,was one of the best we have had !!! So good in fact we will be reordering for NYE. It is not cheap,but AWESOME .I sincerely hope that you read this review,and that we receive the same quality meal. We order to go, The Roberts of Surprise read more

Always love going to Olive Garden. Was surprised how well staffed this one was! Great staff, quality food!

I went and placed an order for curbside pickup and was provided a time of 5:40 pm, I arrived at 5:40 pm and called in from the appropriate pick up location and was advised that they would let the runners know that I arrived for my food. I waited over 20 minutes and still no food came out. Finally at around 6:02 pm one of the runners asked me for my name and she said that she would be right back with my food. I finally received my food and she kept apologizing for the lateness of bringing my food to me. My food was served cold I ordered a chicken and shrimp carbonara and the shrimp was rubbery, overcooked as well as the chicken. When I pay $60 for a meal, I expect the food to be cooked properly. I will not be ordering from here again due to the lack of service. read more

I have not been here In 2 years because of the service and nothing has changed. Great job guys!

stopped by to get just a soup due to me having horrible morning sickness. the lady said i would have to wait until 5pm thats the soonest they could give me it. I wouldnt have cared if they just threw in a bowl, to have to wait 30 mins just for a soup was ridiculous to me. read more

Not to happy about my takeout order. My kids went dined in. They ordered take home for me and my husband. What we got was pretty much like half a meal. See the pictures. I paid $20 for half a lasagna, the smallest chicken parmigiana and fettuccine. Not happy at all read more

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{Date of Visit: 9/7/12} Typical Olive Garden fare, but an amazing staff. We were in the area after visiting the Wildlife World Zoo and Aquarium. We were starving and this was close by. The best customer service I have EVER received at an Olive Garden. Shout out to Eric for the wonderful drink suggestion and great personality! And kudos to you all for working so well together and giving our new waitress a helping hand! read more

Olive Garden - Frozen Blueberry Sparkler! Thanks Eric! - Italian Near Me - Surprise, Arizona

We had one of the most disappointing Olive Garden experiences at this location. We were able to get seated within a few minutes using the wait list on their website. However it took over 15 minutes for our server to come to our table after my husband had to chase down another server in the area to see who would be helping us. It was a Friday night so it was busy. But the other servers in the our were killing it with their tables. It took another 15 minutes to get water and breadsticks and then after that our server came around very few and far between. He would forget to bring things that we asked for and then when it was time to pay the bill we were charged for two kids smoothie when we only ordered one. My husband walked around the restaurant to try to get the server to come to our table. The server was at another table and would not look our way and darted off in the other direction. We could not get his attention to have him remove the extra charge on our bill so we ended up paying it and leaving. Horrible experience. read more

Food is good service is hit and miss. Miss the cheese dip appetizer they used to have...but they do make great ice tea.

Was a Saturday early evening so expected busy....sat at bar bartender Bria was borderline rude to almost everyone. Felt as like sitting at the bar to eat was annoying her. She's was not personable AT ALL to use until we asked for check. She was great to all the OG employees must be having a bad day which is why 3 stars. read more

Service was good, food was good overall. My shrimp scampi could be better, shrimps were too salty but the angel hair pasta was lacking flavor. The soup and salad was good, breadsticks on the overcooked side but it's not a big deal. read more

Came here twice in the last month and sat in the bar. Both times we were lucky enough to get Niki. Seriously she's on top of it. Great bubbly personality, food out fast, refills without being asked. Do you're self a favor and sit in the bar area to get her as your server. read more

Overall the customer service at this Olive Garden was lovely and the food was delicious but there was one issue we went to the restroom and came back and all of our food was swept away this is before the bill was paid. We already had food inside of a to go bag or leftover bag to take home but that was also taken to be cleaned up. We understand that these things happen where people leave messes but this was not a mess this was our food to take home. read more

Well, Olive Garden use to be so hospitable and welcoming and unfortunately this one off Bell and Grand is losing it's touch of service to their loyal customers. Tonight we (sister and myself) went in to pick up to go order and 5 workers standing by to go station chit chatting and socializing speaking inappropriately about their personal business - did not acknowledge or inquire to either of us if we needed help or how we were doing. When the to go lady came, Emma, she was helpful and kind. Emma is a good example of what customer service should look like. The other staff was Extremely disappointing and negative image for this place we once loved to enjoy with the family. read more

Olive Garden - Italian Near Me - Surprise, Arizona

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My husband and I enjoyed the unlimited soups, my favorite! Our waitress Niki offered us a sample of the perfect Moscato. I am still a beginner in wine, it was sweet and light. Great suggestion! She also offered to bring us 2 soups each so we didn't have to wait which we enjoyed. We sat in the bar area which was nice and quiet. Very clean read more

Olive Garden - Italian Near Me - Surprise, Arizona

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A bunch of us came here for lunch to celebrate a coworker's birthday. This was one of the coworker most favourite place. So we decided to come here. The experience here was pretty awesome for an Olive Garden. The restaurant was clean, and look like most other Olive Gardens I been too. The server Joanne was super friendly, efficient and attentive. Some of my coworkers worked her to death but she took it like a trooper. She was definitely brilliant. The food was okay, exactly like the other Olive Gardens I been too. I always order the same thing a bowl of spaghetti w/ meat sauce. Can't possibly go wrong with the basic. Overall a good experience and we had a blast. This maybe my last time to this location since I'll be moving to a different work office. read more

Olive Garden - Mmm - Italian Near Me - Surprise, Arizona

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Service was excellent for coming so late. Our waiter Jeff B. Was excellent. Chris the manager was walking around asking everyone how everything was. Everyone was very pleasant. read more

Came in last night and it was clearly super busy, the manager (I didn't catch her name) didn't hesitate to help the server (ricky) by grabbing our drinks. Ricky was absolutely fantastic such a sweet heart and so attentive. Will definitely be back just to see him! read more

Asked for Xtra sauce on spaghetti. Hardly had any on it and no extra. Just noodles. Bread and sauce was over salted. Could not eat. Everything else was fine. Hardly eat here anymore and now I remember why with their increased prices and lack to quality and detail. I did Not get all that I paid for and a worker checked my bag. Guess someone needs to learn to read? read more

Service as friendly and fast. I received my order quickly -- food was fresh, hot and delicious.

UPDATE: The manager at the location contacted me with a sincere apology and a refund of $20. The corporate office contacted me with a refund of $30. I am very pleased with their actions and will continue to patron my local Olive Garden. I understand mistakes happen and we can move forward. read more

Last time I ate here in 2018 was the pits. 1/2 Star It's been over 4 years since I went to my local Olive Garden because it was terrible back then in 2018. Terrible service, incorrect orders, very long wait time for everything and came out cold. Had to ask for refills and the list goes on and on. Fast Forward to tonight! (June 7, 2022) 5 Stars. Our server was Brittany as she quickly took our drink and appetizer order. Calamari came quickly and was not over cooked like in 2018. Service by Brittany was far above our expectations. Fast, efficient, always there to fill drinks, ask if everything was good. All the meals came hot with great presentation. Spaghetti wasn't over done or soft, eggplant parmesan was crispy outside and cooked inside. I can go on but the party of three was very happy with our meals and service I decided to leave this review. I hope somehow the manager there will read this and thank her for being the ultimate employee. FYI We did leave a 25% tip for her outstanding service. read more

This place has the best chicken Alfredo and their breadsticks are very good . I like their salad as well.

Ohhhhh emmmmm geeeeee! I cannot believe you FINALLY have zucchini noodles as an option to substitute pasta for us low carb gang members. I was absolutely overcome with excitement when I heard this. So I called the restaurant to confirm before we went out to eat for supper. Last thing I wanna do is get to Olive Garden and have my Hope's and dreams smashed to the ground and be stuck eating just plain salad when I looked forward to something else all day lol. Anyways there is a $2 up charge to substitute zoodles for pasta but totally worth it when you dont want to make your own! I ordered Chicken Alfredo with Zoodles instead of fettuccine and it did not disappoint! read more

Olive Garden - Salad. Requested no croutons or tomatoes with dressing on the side - Italian Near Me - Surprise, Arizona

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The food was better than it looks delicious People working there were very friendly and the manager came around making sure everything was right I am very impressed out of all the restaurants I have been to usually there is Waiters not as friendly or food is cold but not this Olive Garden read more

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Olive Garden is a popular restaurant with many locations in the United States. The original location of Olive Garden is in Orlando, Florida. Olive Garden is an excellent restaurant to take your family and friends to enjoy a delicious meal because it has amazing customer service, variety of food, and reasonable prices. The staff do an excellent job with their customer service skills that makes the customers feel more welcome. Olive Garden has a variety of foods with different portions to choose from. Olive garden is known for having tasty salads, soups, pastas, and soft breads. For the appetizing and divine food, the prices are very reasonable. You will most definitely find a dish that you will love and want to get again. read more

Normally chicken parmesan is breaded and crispy with melted cheese and sauce...this was slimy grilled chicken that was inedible. We dined on a very busy night and had a party of 8 our server gave it her all and had a great personality but unfortunately she took little interest in my dissatisfaction with the food. Just left disappointed...good news is chick-fil-a is in the same parking lot and on the way home had a $8 chicken sandwich that was great! read more

Olive Garden - Chicken parmigiana - Italian Near Me - Surprise, Arizona

Today I went on a lunch date with my dad and we decided on Olive Garden. I was so surprised to see on a Friday before noon how packed it already was. We put our name down and waited about 20 minutes or so. There are multiple couches to sit in the waiting area and seating outside. The bar is located to the right when you walk in and is open seating so for those who don't want to wait if there's any open barstools or booths you're welcome to seat yourself. Our waiter was great and had a wonderful personality. I had a few questions on the soups and based on his opinions I tried a few since I ordered the all you can eat soup and salad. I started with the Zuppa Toscana which has spicy Italian sausage, kale and russet potatoes. The broth is creamy and delicious. Next I tried Chicken and Gnocchi which is roasted chicken, traditional Italian dumplings and spinach. The flavors were great, but I'm not such a fan of dumplings, but still good. My favorite soup is still the pasta fagioli. I love that for 7.99 you get unlimited soups (4 to choose from), unlimited salad, and breadsticks. We were so full when we left. Even though they were so busy everything went to smoothly, all the waiters/waitresses worked great together, bidders were quick and we never had to wait long for anything. The location is very clean and can't wait to come again. read more

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What happened to the meals at Olive Garden? I noticed that the portions are smaller. Is here a reason for this? I completely understand raising price's but no the portions. read more

Once was one of my favorite places to eat, but sadly not the case anymore... I was called a liar and that I was unwelcome to the restaurant by a Lee maybury (the general manager) due to something I had no involvement in. Clearly poor behavior for management let alone general manager. Would not recommend this place to a single soul... Sincerely, the lying boyfriend read more

Service is usually a bit on the slow side. Food is consistent. Irritating when you have to wait to leave bc server doesn't bring the bill. read more

Placed a pickup order and the girl taking the order was point blank rude. Sounded annoyed to be on the phone period. Had us pay prior to pickup which is new, then proceeded to ask for a tip before we even got our food? No? I have to drive and pickup the food, that's gas money. Didn't say thank you once or any kind of nice language, complete inconvenience to her. I won't be eating here again just because of all the nasty reviews with same experience, plus it's not even that good of food. read more

Baby roach in the curtainsspoke with management and he stated that they spray but with the doors opening and closing all day that can't keep all the bugs out. (Understandable it is summer in arizona but...still grossed out!!!!) read more

Olive Garden - Baby roach in the curtains - Italian Near Me - Surprise, Arizona

Well I went in for a interview today and was greeted by a very rude hostess at 11:15. Not only was she rude to the party in front of me but had a nasty attitude asking who I was and what position I applied for. She was not friendly at all and did not even seem happy to be greeting customers. She then radioed the manager who was too busy to come up front greet me and hand me his card himself to state that he needed to reschedule. The way the hostess handed me the card and looked at me was disgusting. I would definitely recommend some hospitality training for the older lady. I will not be reaching out to reschedule a interview. read more

The wait staff was very nice. The food is fine. It is a good quick place to have lunch or dinner. Reasonably price and very clean.

Service was terrible. Said 20 minutes for a table. An hour later we were seated. Haven't been to an Olive Garden in 15 years. Might go back in 2040... read more

I ordered a pick up order it was on time and just the way I ordered it. It was hot and was very tasty

So it's basically what corporate America thinks Italian food should taste like. It's gross and you can tell they are more concerned about being cheap than good. But Patty is amazing. She was an excellent server, read more

This review is solely for the to go orders. This place has no quality control when it comes to pick up orders. If you do place one I suggest you make them stand at your car and you open the bag and go through it piece by piece. I wish you could hold off tipping until you get to the house! I hate tipping for BAD service. This place has gone way down hill since Lynn left to manage another store. Ugh!!! read more

I can't believe how amazing our server was. NIKKI!!! Of all the fine restaurants, chain restaurants and then your ma & pa restaurants, we have never had a better server. This girl, blew everyone's mind. She was beyond attentive, polite, cheerful (not fake), courteous and DEFINITELY "ON IT"!!! She oversaw the bar and all the tables. How she chatted, took orders, brought out the orders and then cleaned each table and NEVER fell behind, only tells me, she truly loves her job!!! We need many more of her. Maybe others can learn from her!! The food was good but the service was impeccable!!! Thanks Nikki. read more